Service was great as usual, they didn't ask for my sauces but had a super cool sauce chart on the registers listing all the sauces. I asked for extra crispy so it took a little longer but I understood. The real problem came when I got home and saw that there was a hair in my chicken, now I'm a girl and I shed A LOT so 90% of the time it's my hair and I shrug it off. But today it was NOT my hair and it was breaded into the chicken like it was breaded with a hair in it. Completely lost my appetite :( I've never had any issues before this read more

Chick-fil-A - The hair even has breading attached to it - Fast Food Near Me - Thornton, Colorado

This Chick-Fil-A had some really nice tasting waffle fries, and usually mine are served warm, but these were hot as fire! Just the way I desire em. The managers are very welcoming, the staff was overall good at keeping me not waiting in line for more than 15. Overall, my hands down favorite fast food chain. read more

Chick-fil-A - Waffle fries with Polynesian sauce - Fast Food Near Me - Thornton, Colorado

Chick fil a at 1301 E 120th Ave, Thornton, CO 80233 Ordered chicken deluxe meal got a spicy sandwich and raw chips. Tried to let them know via the website. I answered all the questions but when tried to submit it required an email that was registered. Needless to say I don't want tons of crap filling my inbox especially from bad businesses that require you to sign in for lousy sandwich no pun read more

Serve personnel at the window were incredibly rude, fries were uncooked and chicken were greasy.

This Chick-fil-a is down the street from my house so I go here quick often and the service is great. I've never had any problems with this location. Foods amazing and the workers are nice and helpful. read more

Good food ordered online got here decently quick had everything extra to. Would recommend worth it

Aside from an already long 25 minute wait in the line. Got to the window and was told to pull up and wait LONGER. 9 cars that ordered after me (yes I counted) got their food before me. Ridiculous. read more

Chick Fil A is my absolute favorite fast food restaurant. This restaurant especially. The food is always fresh and service is fast. The employees are so courteous. Every fast food restaurant should use Chick Fil A's business model on how to treat customers. They are top notch! read more

It's not hard to see why Chick-fil-A is successful. Delicious food and courteous employees are two things you always find there. Big fan of their nuggets, sandwiches, and especially their milkshakes. Just wish they knew people also get hungry on Sundays! read more

Can't rave enough about this location and management team. Either on a personal basis or if dealing with them for a school or community/sports team they never fail to provide quality food and generous support to the community. Happy to partner with this business whenever possible. Long lines in the drive through are manageable when you see workers out there in all types of weather eager to take your order. The food is not cheap but the taste is worth the cost just wish everybody didn't love it as much as we do. read more

Just waited over 30 mins in line for breakfast and this wasn't the longest line I've ever been in at a chic-Fil-a! Maybe 12 cars infront of us! I will never eat at this one again, worth driving 5 more minutes to a different store. This is crazy! read more

I love this Chick-fil-A. It is right next-door to my house so I go there quite often. I have never had a bad experience here. The staff is always friendly, kind, and encouraging. Even though sometimes the line seems long it goes very fast and the food is always fresh. Thank you Chick-fil-A for having such great service. I am drawn to this location because of the great service. read more

The WORST Chik-Fil-a !!!! How is it that we are spending more than half an hour in the drive thru...For fast food ?! The management really needs to get involved and figure out a solution before they lose all their customers . My family will never come here again . read more

Horrible customer service! Missing several things from our order and when we went back for a refund, closing manager questioned us. Second guessing us for a mistake they made was absolutely uncomfortable and torture trying to get them to make it right. Told us we need to call right after something is missing, yet they couldn't seem to answer their phones or check messages, which made this process even more insane. Maybe check your sources before questioning us farther into never coming back. Felt very insulted read more

Great place if you want lunch at 8:45 in the morning... Was in the Thornton, CO location on Saturday morning, July 6, 2019. My wife and I were going to have breakfast. She ordered her meal and it was fine. I ordered a number 5 meal and was given a number 5 lunch meal. The great part here, is that I ordered a bacon and egg muffin with orange juice. Since a number 5 lunch is a grilled chicken sandwich, bacon is not included. Bottom line is that they managed to charge me extra for what i did NOT order. Nice job folks! How about we worry a little more about serving what is actually ordered and less on cow gimmicks. read more

Never going back the worst service ever they forgot to give me my sauce and I had ask the girl at the window did I get my sauce and she said yes she was soo rude and lied to my face I looked in my bag to see if I did get some sauce and I didn't so I turned around and went back I went inside and they had me waiting for 15 minutes and the manger kept walking and looking at me and didn't come up to me to ask me what happened or anything so I waited like a dumb ass and finally got my sauce and my food by that time I got them sauce was cold .. never going back again.. read more

I got food poisoning with the chicken don't go to this place or you're gonna get sick

This Chick fila is so inconsistent. My family usually has breakfast at this location every Saturday morning. This morning it was pathetic. My chicken on my bagel was the size of a chicken nugget and my daughters biscuit was like goo. I have complained several times to Chick fila cares and directly to the store. I don't want free food I want the food to be fresh, hot, and good the 1st time! Chick fila doesn't care so don't contact them! read more

Chick-fil-A - Fast Food Near Me - Thornton, Colorado

My family and I love this Chick-fil-A I revive txt messages from them on direct days of the week for different items/events happening I have a picky eater in my family but they are always so accommodating when we go, also fast and friendly. read more

This is a busy place. I enjoy the food. What I observed while dinning in was how the entire staff and management worked hard to deliver a great product. Let's be honest. I've been to many fast food places, and the staff could not care about product. Chick-fi-lay is exceptional. How ever they train thier staff is remarkable. It it reminds me of In and Out burger. They will be here soon in Colorado. Can't wait for the options. Thornton store rocks. Quality, consistent ..... customer service... outstanding. read more

If I could leave zero I would. Waited like 30 minutes in line at the drive thru, they took forever to give us our order. Okay not that big of a deal. The problem was we finally got our order parked to eat real quick and noticed half our order was missing and the stuff we did get was wrong. Not to mention we didn't get any napkins or intensive since we ordered two Salads. It's like they expected us to eat our salads with our bare hands. Went inside to ask for our order to be corrected and we're offered no apologizes just handed us our items like it was such a big inconvenience for them to correct an order that should've been correct to begin with considering they took so long. read more

Chick Fila is normally spot on with service, I guess the store is an exception. 730 in the evening and only drive thru open with massive waits is ridiculous (no snow or foul weather).You guys can do better! read more

Best service ever. Love this Chick-fil-a gave us some free food. Definitely worth it.

This Chick-fil-A is good at Expediting your order. They are efficient and courteous. No matter which location of Chick-fil-A you choose the best thing at Christmas time is there peppermint chocolate chip milkshake's. I appreciate the Chick-fil-A has options for gluten-free individuals. I love the grilled nuggets and the french fries are amazing. read more

The drive thru line is insanely long. Once you're in you can't get out because of the cones. Very very disappointing. You can see some of the employees hanging out in the lobby and preparing to close when there are literally 30 cars in the parking lot. This location needs better management. I'm going to begin going to the next closest smh. read more

Easily the slowest Chick-fil-A I've ever been to in my whole life. Love Chick-fil-A franchise but spending 30+ minutes in the drive thru when the inside isn't even open is insane. read more

A really solid choice when you need a quick and decent meal. They are always fast, courteous, the food to dollar ratio is pretty great, and they have never once messed up my order. I love that I can get a spicy chicken deluxe if I'm feeling like spicy fried chicken, or I can get the grilled nuggets if I want something lighter. It's my favorite fast food place by a margin. read more

Obviously this is not a five star establishment. However, in comparison to other fast food joints it reigns supreme. Here's why I chose to give Chik-fil-a a five star rating: The service! - most employees at these type of food service establishments can't seem to be any less interested in their job, much less helping the customer. This was my 2nd time at a Chik-fil-a and the first was a disappointment so I decided to go in (instead of the drive through) so they could help me better assess my options and choose wisely, which they did. The cleanliness! - probably the cleanest fast food place I've ever been to. There were employees actually :::gasp::: wiping down the tables and no overflowing trash bins during peak time. The food! - so this is no Wolfgang Puck restaurant but for the price you can't really beat it. The food was served quickly and it was fresh. I'm sure it helped that I was there during the dinner rush but either way, I was pleased. They have this special Chik-fil-a sauce that's kinda like a honey mustard, do yourself a favor and get it. I put it on my sandwich and dipped my fries in it, delicious! read more

I'm going to be 100% honest with you here so listen up. I could probably eat Chick-fil-A every day if I just wanted to let myself go. It's seriously my favorite part about living here in Colorado rather than California. Like, I moved from an area without any Chick-fil-A's to one that's saturated with them and I couldn't be happier. This location is especially amazing too. The workers here are actually happy. Like, either these are honest smiles or everyone that works here could be Academy Award winning actors. It's just such an overall positive customer service experience that I've grown to expect nothing but the best, which is how it should be. Food has always been solid as well. I'm sure it's mostly the same location to location, but man it's delicious. They're doing something right back there in those kitchens. Their sandwiches are pretty top notch, especially with the sauces. Love getting either the ranch or Polynesian sauces and adding it to the mix. Their fries are my favorite though. Waffle cut and salty. Like, can I marry their fries? I'm definitely going to continue being a customer here, especially at this location since it's so near my place. Heck, even just writing this review is making me crave some of their chicken. So yep, I'll be back way sooner than later! read more

Don't come here if you are in a hurry. This is the worst chick fil a that I have ever been to simply because of the wait time. Each time I have been here, the line has taken at least 20 minutes to get through. Normally chick fil a locations are very fast and organized. The staff was at least very friendly, but I think they need more help. read more

I went there to get food and I would a large strawberry lemonade and they give me a small. The guy at the window did not tell me it come in a small cup at all. read more

When it comes to fast food these guys really do it right. Even though they are usually jam packed they do their very best to get you what you want quickly and they do it with a smile on their face. Regardless of what they are told they always respond with "My Pleaseure" read more

Love this place so much, but since they re-opened, the fries are soggy and limp. I loved them when they were crispy. Other than that, it's perfect. read more

Absolutely horrible wait times, be prepared to sit in the drive through for 30-45 minutes no matter how many cars are in line. 'Fast food' my ass. read more

I love Chick-fil-A food and the service is exceptional!! Until today, granted this is not the CFA that I frequent, long wait as expected but they messed up my drink order which was corrected before we left and as I was a couple of miles away, two of our drinks were only carbonated water no syrup!! Had to drive back, they agreed to fix them but no to any compensation. My CFA in Brighton, CO, always fixes their mistakes by offering compensation up front and with a smile and their trade mark " MY PLEASURE ". Well this store here on 120th and Jennifer the so called manager, "My Pleasure " is just a mouthed saying and not a way of doing business!! So disappointed in you!! read more

Disappointing. Chicken sandwich is mediocre. Dry, no mayo, only 2 pickles. Waited 40 mins, received the wrong dipping sauce for my nuggets and the fries were cold. Chicken soup is very good. Good Times chicken sandwich is WAY superior. I am glad to know I will never feel the need to go back to C-F-A. The food is not worth the wait. Friendly staff. read more

I'll start by saying I really love Chikfila. This particular one is closest to work and I have to give major props to them because the service is on point. The drive thru is so efficient. It's intimidating when you see a line wrapped around the building, but it's so fast you're hardly stopped at all. I've never had a single problem with my food ever, and their customer service is very friendly and professional. read more

The times I've been disappointed with this place are Sundays, when they are closed...This place can be quite pricey for a family to dine at ($7/person average), but the have great fast-food chicken. I want to applaud the great service I always get here, they sure do well with their training. Keep up the great work!! read more

I was a little disappointed with the service I received today. Adrianna I think was her name was complaining about how hot it was outside and rushed me to take my order, didn't read my order back to me and when I got home I got the wrong food. read more

Walter the waiter was very condescending and rude! conceded and un friendly to work with. and this is from a customer stand point... was in there the other morning and couldn't wait to get the hell out! read more