Did a Red Flag order, especially at lunch time! Doing a test to see how accurate it is. The first test (last week) was fantastic though it took about 12-15 minutes total. This new test is just for fun, to see consistency. Order received at 1:57pm (gave them 20sec leeway for communication with each other) Card taken at 1:58:10pm Meal received at 2:11:32pm The team member who came out was very nice and apologised for the delay (again, this was a difficult order to fulfil whilst trying to uphold them to the usual time standards). I also purposefully looked disheveled to see if my service would vary --- as expected, they treated me well and with a smile!) I'm very pleased with how well they did though it's difficult to process this order. I'll do a taste test in a little while. I may run this test next in #NYC since they had time for training. #bachelorchefrecipes #bachelorcheftravels read more

This location sucks since it changed ownership. All new staff in the kitchen and no one knows what's going on. It took 20 minutes for us to get our food tonight along with the car in front of us and the ones behind us. I've never experienced this at a Chick-Fil-A. Guess I won't be going to this location anymore. read more

Nawww the service at this location ain't it. You got mfs w attitudes attending in ipos DONT greet you. Completely outta place! A simple"hello welcome to Chick-fil-A can I get a name for the order" NOPE I got hit with the "dID sOmEoNe aLrEaDy tAkE uR oRdEr" bro I just pulled u n then how you gon take my order mid way n then attend the other car next to me???? I'm waiting to finish my order n get my total! Just outta place honestly not read more

I've only had maybe two issues with this restaurant sometimes they forget to put all the food we ordered in but other then that that they are awesome! read more

This gotta the most terrible service and they food always taste like it was put in the microwave from last night I really hate this chick fuka I can say a whole bunch but y'all get it they need to make another one in the area read more

Great location and staff and management are very friendly and accommodating. Always very busy, but Chick-fil-A's always are!

i was pulling up to get my food and the server saw my "gay lives matter" banner in my car and threw my food in my face and called me a homophobic slur. would not recommend but at least my fries were in tact read more

Chick-fil-A - my pride flag - Fast Food Near Me - Tomball, Texas

I can't stand this location. They are always so slow and inefficient. I quit going there for a while after so many bad experiences but decided to try it early this week bc there was no line. Mistake. They gave me 4 chicken minis instead of 12 nuggets and I didn't know until I got home. I had intended on splitting it with my toddler but there wasn't enough to share. They just don't live up to chickfila standards read more

I love this place! I understand it gets very busy but they usually get people in and out withing a reasonable amount of time. Their breakfast is the BOMB and really so is the rest of their food. Best customer service and very very friendly staff!!! I will keep visiting this Chick-fil-A. read more

Nothing better than a spicy chicken sandwich and twice fried waffle fries. Try dipping your fries in Chick-fil-A sauce delish.

We all know Chick-fil-a is good. There is not really variation of quality when it comes to the food from location to location. There is a change however, in the number of damn sauces they give from one location to the next. And I'll be damned if this is not the stingiest Chick-fil-a location on the planet when it comes to sauce. I am a very frequent Chick-fil-a visitor. So much so that I have the One app so that I can place an order and have it picked up curbside. The One app allows you to add up to 3 sauces per meal. Upon my visit today I placed an order for myself and numerous family members I had visiting my house. We are talking in the neighborhood of 10 meals, all with 3 sauces requested. I come home to find a grand total of 4 sauces. Needless to say, I'm heartbroken. My house being the midway point between 2 locations, I'm very inclined to test my luck with the other location's "sauce friendliness". read more

I go to this location often, and always receive great customer service, as well as great food. I made an order tonight through the drive thru, but at the window I noticed that I had forgotten my credit card. I told the young lady at the window, Annie, that I had forgotten my card and to void out the order until I returned with payment. She said it was not necessary and the meal was on them. I am very thankful and impressed with the customer service. I highly recommend this Chick-fil-A. Thank you Annie and the team at the Tomball location. read more

About a week ago a lady crashed into me at this Chick-fil-A's parking lot. When I tried to talk to the manager Delmy about it, she seemed so uninterested on helping me out but said she would call me with the witness at 2 pm. After not getting a call back I had to go down there myself three times over the span of a week. She finally told me I couldn't get any information on the witness bc he was underage. Then after a week when the witnesses called me, he had informed me he wasn't a minor not even close. Delmy never took the situation serious for what it was, she was very unprofessional. She ruined my experience and from what I saw inside she's ruining it for your regular employees too. Also you guys need to invest on a better manager and a better parking lot those little cones aren't yalls friends. Don't get sued. read more

Ordered a # 1 chick file meal with a side order salad with ranch salad dressing . Enjoyment at it's very best . Service was exceptional . read more

This is by for the WORST Chick-Fil-A location I have ever been to. They will find a way to mess up your order. This location has careless staff members who care more about their daily gossip and chatter than making sure you are served correctly. After being charged for multiple missing items and receiving the incorrect order on multiple occasions, I will be sure to never visit this location and advise anyone I know to NEVER give this location their business. read more

I'm sooo upset on how this location has been with customer service.... people expect to be greeted and spoken with respect and it's given back. I have encountered several time with employees being rude and my food wrong and being asked to continue to wait on my food while I even do mobile order. What is the point to be asked to wait in front of playground when I have ordered my food on my phone and have waited in line like everyone else, and if I pull to the front how does that make a difference if the person behind me can't move either. Just expect more from a Chick-fil-A!!!! read more

This is amazing! I see employees cleaning ALL THE TIME. They are kind and they work for you delight. The food is amazing. My family and I always choose this chick-fil-a. Doesn't smell bad. Love this. read more

Chick-Fil-A is known to be great and it usually is. For some reason this location is terrible. This is over the course of 3 years coming to this location. Multiple occasions we've placed an online order in advance and have still had to wait an extra 10-15 minutes with them asking "can you please pull to the front." We've placed huge orders in advance for our company to take to customers and it not be ready in time and have had to talk to the manger about it. Our latest occurrence has been asking for sauces with our Order, getting 0, not even napkins or a fork to eat the side Mac and cheese. Fed up with this location. Not sure if it's management or it's employees. read more

Now I understand why this particular Chick-fil-A has a three star rating. I know Chick-fil-A prides itself on their high level of customer service. Unfortunately today they sell very far from the mark. I called 20 minutes ago to place an order and the young lady that answered the phone told me to "hold on for a sec". Well... Five minutes later I'm still on hold then I called back and the phone rang endlessly so I hung up. And for the last 20 minutes they must've taken their phone off the hook because I get nothing but a busy signal. Very frustrating. read more

They have a great ordering system that allows you to offer and pay before the window in the drive through. However it takes 20 minutes to get a 4 piece so meal. Not twenty 4 piece meals, ONE!!' they are slow molasses on a cold Alaskan morning. I will NEVER go back to this location!!!!I would strongly suggest you don't either. read more

Wow where to start?!? I am a big fan of chick fil a but so disappointed in this specific chick fil a. Placed an order for a bagel meal and a fruit and yogurt parfait. Paid for my meal with guy outside with iPad (no receipt was given to me or offered). Got up to receive my meal and they only gave me my bagel meal with no parfait. I said "oh I ordered a parfaits well and it's not here". Employee said "can I see your receipt?" I stated that I was not given one and I ordered and paid for it all in line. Employee reprinted my receipt and said "well the guy that took your order didn't add a parfait so can you pay for it now???" This isn't like chick fil a. And he was pretty short and rude with me which shocked me because all employees there have always been super nice. read more

Well from my sat experience 4/27/2019. I ordered a Cobb salad and a 4 count kids meal.. well after I started eating my salad I digested a few bites and started to get sick at the stomach... and been feeling sick every since mabe the chicken wasn't handled correctly... read more

Normally as one would imagine Chick-Fil-a offers a great experience. However this location has been slacking.... when you mobile order food in any quantity check your bag for everything. They have forgotten sauces lately and now today I mobile ordered catering for 15 people and they neglected cups, plates, cutlery and napkins... this caused a huge problem because it was for a work lunch I was hosting and I had food for people but nothing for them to eat on or with or drink out of. When I called the location I was told I need to start asking for cups, plates and cutlery. I argued that when you order 3 gallons of lemonade, a large plater of nuggets and fruit all other locations provide that. And she said I needed to start asking separately for it in order to get it. read more

Chick-fil-A - Food with nothing to eat on, with or drink out of... - Fast Food Near Me - Tomball, Texas

Normally would rave about their customer service. From ordering with jonnie who messed up my order to the young adults in the drive through window talking about starting a blog than serving their customers correctly. Allowed to not fulfill my order correctly or fully. Called to have it rectified and their fearless evening shift leader Trinity who sounded less than the customer service I'm use to with Chik-Fil-A could careless of making things right and even laughed over the phone. Don't go to this location if you're looking for the true chick-fil-a we've all known to love. read more

Chick fil A is my actual dad. The way the olive oil tingles im my fingers makes me want to get down to the nitty gritty. Overall, I love it here. read more

I haven't been happy with 85% of the orders I have received since they stopped letting customers order the nuggets well done at lunch time. They just aren't cooked enough. The breading is gummy instead of crispy. I feel this is because the are so concerned with getting the customers through the line quickly. I'm all for good service but if the product isn't up to par then what good does it do for you to get your food quickly. read more

I've been going to Chick fil A in New Magnolia for years. They even know our car and our name. Lol Ok I'm done,we are still in the midst of a pandemic and they don't wear mask taking your order. I know it's outside but really. There literally inches from your face. Of course I'm not wearing one because I'm in my car ( I guess I should ) but if there handling customers and representing a healthy atmosphere show some companion and healthy guidelines. I won't be going back anytime soon. Very disappointed in there decision. read more

Very slow service (that's the 1st for Chick-fil-a). Not sure what caused a wait of 15 minuets before getting to the window. Service was in drive thru and the person taking my order must of been busy doing something else because I had to repeat my order 3 times "breakfast" at 8:30am (very simple order "2 chicken biscuits 1 with grilled chicken, with egg white, & no cheese. 1 chicken biscuit). After finally getting my order in I pull up at the window and the my order was not correct SMH . I have never been to a Chick-fil-a that service was this slow, and inconsistent. I may give this one another chance however, I have one A little further from my house (spring cypress)but service is always good. read more

If you think this is the slowest chicfila, maybe this is your first visit to the chain. Place is always consistently getting better. No complaints. read more

I love CFA but this one is terrible. The fries are always over cooked and soggy, sometimes they even come out cold. The sweet tea often times taste sour. I get the spicy chicken sandwich and it too is over cooked. Today, I went to pickup an order and I didn't realize until I got to the job site that they didn't put all the sandwiches in the bag. I got a rushed apology when I called to let CFA know I didn't get my food and that was it. I have always drove an extra 15 minutes to go to the CFA on 2978/1488 and now I really will be read more

Not sure if company wide or just this location. Two of my chicken tenders were the size of a nice size nugget. And the other two use to the the smaller of the four. Second time this has been the case. And to top it off, fries were on the softer side. Where is the crunch? read more

Never had a bad experience here. Friendly, quick service. Our orders have always been right. Wouldn't expect much else from the #1 fast food chain! read more

We placed an order for two chicken sandwich meals and one 12 count nugget meal and a side of Mac and cheese. They took 5 minutes to take our payment and took 10 minutes for the food. We got the correct drinks however, instead of what we ordered we got one 12 count meal, one GRILLED chicken sandwich meal, strips , and a chicken sandwich. The completely wrong order. We asked for 10 ranch and 10 chick fil a and only got one ranch and 3 Polynesian sauce. Very disappointed in this chick fil a and now I understand why everyone says don't go to this particular one. Definitely won't be returning. read more

My ONLY complaint about this place is that it is so DURN BUSY!!!! It is a CASH COW!!! Seriously, I have NEVER had bad service from any Chick-Fil-A, and this one seems to excel at hiring and training smiling faces. GREAT food - I love the grilled chicken club sandwich when I don't want something fried, and employees are ALWAYS friendly and welcoming. I'm beginning to think it is illegal for Chick-Fil-A employees to "have a bad day". And I LOVE their diet lemonade! read more

I'm a strong supporter of the values that Mr. Cathy holds, but I've never been a fan of Chick-fil-a. I've never had bad quality at any of them, but the food just didn't suit me. Until now. My son got a coupon for good grades, so I brought him here (he loves the place) to celebrate. I wasn't expecting much, but figured I'd order something so we could eat together. Well, things have changed a lot since I last ate at a Chick-fil-a. There were items on the menu that I thought I'd like, and I was very happy with the spicy chicken deluxe I ordered. The line was fairly long when we came in, but it moved very quickly. The people working there were hands down the absolute best I have ever seen in a fast food joint, very courteous and helpful, refilling drinks, smiling, being polite, etc. Come to think of it, I'm not sure I've had better service at an expensive restaurant. No exaggeration. For the food alone, I'd come back. It was pretty good; much better than it was years ago. Because of Mr. Cathy's boldness, values and the way they treat their employees, I'd come back. For the service, the amazing attitude of the employees, I'd come back. If I could give them a six I would. I hope the manager reads these. I hope he knows how great his employees are and how refreshing it is to get good quality and service in fast food. Excellent job. Chick-fil-a is now at the top of my list when fast food is what we're after. read more

The friendliest most awesomeness people are at this one! I would say "people that work here" but they don't act like they are at work. It is more like they are just having fun at home. Love this location! read more

Chick-fil-A - Fast Food Near Me - Tomball, Texas

Always wonderful! Got some goodies [ hot nugget to go tray] for my daughter and her classmates for her 11th b-day. Called the day before to make sure things were good with the order. No problems and did not anticipate any! Tabitha took my to go order and gave me extra silverware and made sure everything was correct. Customer service at its finest! Thank you! Michele Brown read more

Always top notch. How a place can consistently deliver is beyond me. Well done Chick Fil A. A true testament to how great you are is the consistently long lines. However, I wait. So do most people. There isn't a bad item on the menu. read more

I will never go to this Chick dil a again. They have messed up numerous orders in the past. The straw that broke the camels back is today I thought I was requesting extra chick fil a sauce packets only to be getting the large pint size sauce at 2.99 a pop 6 of them and the lady that brought out my order even commented on how much I had ordered. I realized immediately what I had done and said oh no I've made a mistake I only wanted the packs. Despite the fact the sauces had not been touch they would not refund my money. I get home and on top of this my order is messed up. When I called and talked to the manager she was rude and argued they gave me the correct order and then hung up on me. Now I'm want to speak to the owner which I was not allowed I was told he is to busy. Never ever again will they mess up another order read more

Service is slipping. When you place a mobile order and there something wrong with it planted be standing there for at least 10 to 15 minutes before you're even acknowledged. I went to the mobile pick up area like a Telus you too and it says someone will be with you shortly to help you figure your problem out and needless to say that never happened I had to find someone cleaning tables in the lobby to help me with my problem because the manager who is also expediting food at the time who had even made eye contact with me didn't give me the time or day to figure out what I was standing there for waiting even though he saw me there multiple times. Including the person who was bringing food to tables instead of asking me what I was waiting on she just asked me to move constantly. read more