Chick-fil-A is always a hit. So thankful for the friendly customer service and great food. My drive thru experience was a breeze and enough space to get my big truck through! read more

So I stopped for a chocolate shake & a medium Mac n cheese for lunch at Chick Filet on Rock Row, Westbrook Almost immediately I had the runs that hasn't stopped. The last food poisoning issue sitting on the toilet took place at 4:25pm. Needless to say I'm not a happy camper. read more

Chick-fil-A - Fast Food Near Me - Westbrook, Maine

See all

If you are in the mood for a white meat chicken sandwich without a lot of fillers, compressed bits of chicken meat into a perfectly shaped patty, overwhelming toppings and seasoning, etc. then this is a good place to eat. Staff are quick and efficient. Bare bones dining area and tables to eat at. Real food at a good price. read more

Chick-fil-A - Inside dining area - Fast Food Near Me - Westbrook, Maine

Been to this location numerous times and never had an overly negative experience. Maine was late to the game when it came to Chick-fil-A with this still only being the second location with the first up in Bangor. This specific one opened way back in 2021 and I remember the madness around the area during the first few weeks. Was an easy choice to avoid it and go once the hype died down. While it never reaches those levels of crazy anymore my wife and I have definitely decided to go elsewhere if lines are long sometimes. Due to being closed on Sundays it seems their busiest day happens to be Saturday as everyone is trying to get it before they can't! The workers in drive thru and inside have always been kind and seem to be as efficient as they can. Our latest visit we wanted to avoid the long drive thru lines and thankfully ended up about 5 people back in line and got our food less than 6 mins after. For fast food chicken I would come here before KFC but depending what kind of chicken I want it could be a toss up between here and Popeyes. But unfortunately, my favorite fast food chicken has not graced Maine with a location yet.... That being said I do enjoy the spicy chicken sandwich from here, tasty quality but could use some more spice. The waffle fries are unique and are decent when hot but if they are cold I would skip. Lastly another highlight for me here is their seasonal ice teas/lemonades. My wife is a fan of their chicken tenders, but like me this is not her all-time favorite fast food chicken tenders. I think Chick-fil-A would be considered in the upper end of fast food spots in my mind. Seeing other reviews though it is clear to see that just like other fast food places this spot makes mistakes. Prices are high here and honestly plays a factor in coming here or not quite often. If you haven't tried Chick-fil-A before I think its worth giving a shot if you want chicken. If you aren't a fan of chicken though skip it. read more

Terrible service. Order is not right, food is cold and quality of products is questionable. Will not be eating here again.

Depending on which one you go to, you can get all the way from two stars to five stars. I would say almost everyone I've been to in Florida would be five stars but when I travel the country, there seems to be less speed and attention to details. They do seem to always hire very nice people. The food is pretty much the same no matter where you go. read more

I have only ever grabbed something through their drive thru. It's had won 2 free meal cards at an event I went to. We were on our way when I realized the cards expired the day before. I called to see if they would still honor them. Magdeline took the call, so friendly and helpful. She said if we went inside told person at counter of our conversation she would make sue that the cards were honored! So that is what we did, we got to meet her also, food was quick, hot and delicious! Inside was fully staffed, clean and ridiculously organized!! read more

Chick-fil-A - ows a person sitting at a table - Fast Food Near Me - Westbrook, Maine

Very slow for a chick fil a. These places are a usually a model of efficiency. This one is more like a KFC. If I could get out of line I would. Obviously not not a good management team. read more

We've been here a few times now and always happy. The food is very good, we haven't been disappointed. And the people working here make this place. Tonight we were waited on by Mike and he was awesome and such a nice experience, that my sons even mentioned how nice he was and even turned one of them, that was having a blah day, into a great day. The atmosphere is casual and a nice place to go. So thank you Mike for making tonight a great night for our family and please, never lose that upbeat friendliness and that awesome smile! read more

I don't know how hard it is to remember to place a chicken sandwich in with the order... apparently for this group it's difficult. Forgot my sandwich, charged full and gave me fries when I didn't ask for them? I truly don't mean to be insulting when I say it's not hard to just read the monitor and put the chicken in the bag. But here I am with legit not my order and half of it wrong. Garbage. Go to the Market Basket or Jersey Mikes. These folks are hopeless! read more

Holy heck!! Maybe it's just because I am new, but if fast food could get things like Michelin Stars, this place would have em'! I've heard it all, about chic fil a ! Good and bad and been dying to try it. The drive thru in this location, which is located at Rock Row in Westbrook Maine , is double lanes. You pull up, order what you'd like, and they ask for a name to put on the order. The line got a little long so they sent out this nice young man to take cards and get orders paid for. I did wonder, what would happen if someone had cash.. Then I pulled up to the window, no, it was a drive thru door. Another very polite young lady stepped through the open drive thru door and handed me my bags. Like I said I'd been waiting a year to try this place, and I really thought, it couldn't be as good as everyone had always said. It ffffing was! It was a flavor combination blasting off man! It was so so so delicious. They also have this chic fil a sauce... oh.my.god. The whole experience was just top notch, top notch I say!! The place was new and the vibe was southern hospitality, truly a wonderful experience. I can't have it all the time, fast food bad, but this place...... read more

See all

The quality of the good - fantastic as you would expect if you have been to a Chick Fil A. Fresh, hot and packaged with care, very neatly packed/wrapped even though they are moving fast, the product doesn't seem hurried. The Owner, managers and leaders here are doing their absolutely best trying to train and motivate employees in the Chick Fil A way. I can't expect it to be perfect, as humans are not perfect, but they keep trying and I applaud them for the smiles and customer service, even though they are dealing with workers that may not be motivated or used to this fast paced work. Most of the employees we have encountered seemed like they were trying, saying all of the right lines to the customers, some seem very natural and others not so much. We love the online ordering app- it works well if the employees in the drive through understand how to process those types of customers. We actually had one employee walk away from our car and not return, leaving the employee confused at the ordering booths. We shared that the employee just turned and left his shift when the line leader told him to, leaving us without customer service. We were willing to forgive that as the food was excellent. Another experience we had, they forgot one of the sandwiches in our order and unfortunately left a family member very unhappy/"hangry" we shared our feedback and were provided a credit in the app to use for a future order. Then after another visit, I received a message on my app - the owner of Rock Row Chick Fil A, gave me a reward to use to get a sandwich during our next visit. I appreciate the gratitude they have towards loyal customers. We have loved their breakfast and their lunch/dinner. The wrap with avocado dressing is AMAZING!!! I love all of the their sauces that go with their signature chicken both original and grilled. A couple of things would make this five star....offering catering and a more seasoned customer service team. I am still feeling positive and am so glad they are here in Southern Maine. read more

See all

I went to Chick-Fil-A for the first time yesterday and it was gross. The chicken sandwich was cold and had zero flavor. It said on the menu that it was spicy but there was no spice. And, completely overpriced. $12.41 for the chicken sandwich, waffle fries and a drink. read more

One year update and this franchise refuses to refund me and refuses to call me back. Buyer beware as this place may have decent food, but they don't have a good management team or owner. Next step is small claims court for what, $12? It's the principle at this point. read more

I like chick-fil-A mainly there Mac and grilled nuggets, But this location the food was cold and come out really fast. The Mac had the scraping like it was from the bottom of the pan, it wasn't filled , and the nuggets wasn't good, cold, undercooked . I ended up in the bathroom off and on all night, I had to use the bathroom while there and when I was walking to it, I slipped and had to stop my self from falling , I ended up hurting myself and the bathroom wasn't very clean. But the services that was taking my order was nice and friendly . read more

Slowest and worst run Chick-fil-A in the country. They do not accept pickup orders, curbside, or any form of delivery. Their drive through line never has outside staff like almost every other Chick-fil-A in the country. If you drive here it may take a hour for you to even get to the order screen and staff regularly messes up orders. I would never come back if there was another location in Maine read more

What a shit show. We've been here three times and this is the only time we've been able to get in line. (I abandoned this review at this point, and picked it up a year later below.) Putting Chick-fil-a's horrendous politics aside, every other location we've visited across the country has had supreme service, spotless interiors and phenomenal food. This location is none of that. The drive-through is a hot-mess and doesn't come close to resembling the service you will find at literally any other location. The order is often not correct, waiting time is extensive and the parking lot is...not it. And yet, it's better than what's waiting inside. Inside is an absolute embarrassment. Three times we've chosen to eat inside, thinking 'it's got to be better this time than the last' - nope. I've never once come across a clean table. Food all over the floor. Condiment station empty, yet overrun with trash. I know this isn't all on the staff, the customers should be downright ashamed at themselves, but c'mon. You can't provide service to tables if people can't sit at tables. The counter-service is spot-on what it should be. Friendly smiles, 'my pleasure', and the whole she-bang - once you leave the counter, all bets are off. This includes the food itself. Never before have I experienced a greasy chicken sandwich, until now. Never before have I had less than hot, crispy and perfectly salted Chick-fil-a fries. until now. I've even received the wrong main - nuggets instead of tenders, tenders instead of a sandwich, and a missing sandwich altogether. I mean, what in the world is going on down there? Tis a damn shame. read more

Staff was friendly, service was quick. I appreciate that. First time, and last time, at any Chick Fil A Got an 8 piece tender for around $4.50. 6 of the pieces had odd textures in them, flavor was a bit off and overall cooking style was more fried than I prefer. But, hey, it's fast food, right? So...then there was the size of my chicken pieces. I felt like I was on a punked show. See picture. This is all the time I'll waste on this place. read more

Chick-fil-A - The size of these chicken pieces is a compete joke. I would have been upset if I had liked the flavor. - Fast Food Near Me - Westbrook, Maine

This place is terrible. Hard to get in and out of there is always a very long line that hardly moves. I finally got to the ordering window and had to wait five minutes for someone to even acknowledge I was there. This was at 11 AM in the morning once you place your order you have to wait about 30 minutes for the five cars in front of you to go through the pick up line. read more

I always love the nuggets here they are so tasty!! I highly recommend!! The staff is always quite friendly!! Great if you are looking for a fast (and delicious meal!!) read more

Over hyped mess get a quick fill , whatever , whoever have a nice day If you want fried chicken good fried chicken don't come here , you get nuggets that might as will be goat poop tiny as .......... Sandwich's forgettable Guess the sauces are the only good thing read more

The amount of traffic this place makes is horrible. It has really hurt the neighborhood as far as trying to navigate in a reasonable time. Plus the food is horrible. Definitely go elsewhere read more

Used mobile app to order early. Drive though only option. Fine. Got in line thinking 20min. Ok, fine. Twenty minutes later not even at the order / check in speaker/ kiosk. BTW once in the drive thru corral lines there is NO WAY TO LEAVE even if you do cancel on the app. Long story short after being held hostage in the line and FORTY FIVE minutes later, we got our food missing a milk shake we paid for . Nothing fast about this food. Could've gotten the food in 1/10 the time elsewhere....food is good...not 10x as good. Poor process read more

I died and went to chicken heaven! Juicy chicken heaven. I thought the sandwich was great until I had the nuggets! Wow- Lil bites of juicy tender chicken. My extremely picky kids scarfed them down no problem. Mac & Cheese was just "good " to me but my kids said it was awesome. I'm glad I got a bunch of sauces - the sandwich didn't have much sauce on the bun so I had to add extra. The employees were the friendliest I have encountered in a long time! DEFINITELY going back! read more

Mike was absolutely incredible! Super friendly and attentive with a smile on his face. Promote Mike!!

It is finally here . Yay! I can finally go and get a great tasting spicy chicken sandwich locally rather having to wait when I'm in Bangor. The chicken patty is a chunk of white meat no grind up mystery with filler here. The meat is tender and you can add available veggies and condiment. Their waffle fries are equally yummy and try dipping it in their famous Chick- fil-A sauce. Their tenders are chunks of white meat. All are freshly made and comes out hot. It is crazy today (10/28/2021- opening day) with 2 lines wrapping around the building AND at street levels. Does Portland know how to welcome Chick- fil-A to town? Of course we do ! read more

I ordered a chicken, egg and cheese biscuit for breakfast but wanted Colbyjack cheese for my cheese preference. When I went to pay, they had charged me .60 cents more .30 cents to TAKE OFF the cheese and .30 cents to substitute the cheese! I told them I was NOT paying the upcharge so they threw away the sandwich made with the Colbyjack cheese, threw away a perfectly good sandwich for .60 cents!!! Not only has Chick fil-a's service gone to hell, they should b forced to provide the meat weight in ozs because their original plump little chickens they advertise in their commercials, now look like chicken patties. read more

Super friendly staff and great food. The chicken fillet was huge on both mine and my wife's sandwich. The restaurant was clean and pleasant to eat in. Can't go wrong at Chick-fil-A. read more

The chicken sandwiches taste like dried do swing at me they don't have like the juicy texter but this is pretty dried so I gave the ratings to Stars but the best thing there is to Chick-fil-A milkshake follow the place is messy read more

I hate this place it is the worst. The fries and practically everything so greasier than Flemmings hair and the place was a horror show. The bathrooms were super crusty and it was the worst experience of my life. NEVER GOING BACK!!! read more

Definitely not worth the wait it is if you want cold chicken sandwich with a bun that you actually break a tooth As long as you like french fries that is as cold as the weather milkshake that taste like the flavor before they made it very disappointing it read more

As a former loyal Chick-fil-a customer, I can agree that this is the most obscene monstrosity that landed in Rock Row Westbrook Maine; I will tell you my order, then server and lastly the atmosphere to get a run down. Me and my family ordered and got served with two spicy deluxe sandwiches, two large fries, and one large Mac and Cheese. Firstly, the large fries included them being in a large box, but was burnt and small. This BROKE my heart. I used to get served with amazing fries being filled to the brim of the box, but now whatever guy who was on fries that quit had created the downfall of Chick-fil-a. Furthermore, the spicy sandwiches were not that spicy. Talk about false advertisement. And I could tell that the lettuce was not fresh from how it looked like it needed to get thrown away, and was looking like it was in their containers for far too long. The boxes seemed like they were thrown straight out the chute by a muscle man from how they were extremely damaged. In addition, the Mac and Cheese is very questionable. Can someone explain to me why the M&C is not in the serving amount its supposed to be? Why were my M&C literally two bites in a large. I genuinely thought that I was obese from how quick I ate it. Moving onto the server. As a former Fast food server that has built there way up, I understand if you feel tired and want a break. Everybody has those days to deal with customers when you just want your paycheck. But was it extremely hard to order two sandwiches? I think the employee thought I came from alien planet for how she saw me when I asked to for two meals and an entree, and it took a while for the transaction to happen from the horrible card readers they have. It even made it worse from how the long line was standing behind me impatiently waiting to try whatever this mess of a restaurant they call themselves was. To wrap things up, the vibe of the atmosphere seemed like I walked into a unmanageable and over packed fast food restaurant. the trashes were overflowing with CFA bags, the workers were running back in forth in stress of helping people, and the tables were sticky and had mystery goo on it. Have fun for the trip you will have in that circus. read more

Quality ingredients, friendly staff, accurate orders. What else more can you ask for from a restaurant especially a fast food establishment? Would recommend for anyone whose sick of the other big name fast food joints. read more

Absolutely the worst Chick-fil-A experience I have had. I have been here multiple times and they are usually always on top of things, but I came in and ordered a peppermint shake with it not being busy. Waiting 10 minutes it started to get busy and I still haven't received my shake so I asked and waited another 10 minutes to finally get my shake. I expect better! read more

Excellent food but the waiting in line and can't get out is very frustrating, should have had a bigger lot .... Today is out of sight to get in and out , workers had to come out and direct traffic .... Very good food though , still waiting and it's only been 45 minutes .... Can't get out of line once you are in read more

Destiny is such a delight she is so helpful and works hard to make a connection with customers

After many, many months of ridiculously long wait times, we finally hit it when there was no line, inside or outside. I've heard & seen on Yelp so many raving reviews about Chick Fil A, I just had to try it. All I can say is, it's chicken. It's definitely good quality fast food but I can air fry it at home and it's just as good. The waffle fries are the star. I'd go back for those alone but I'm in no rush to go back any time soon. read more

Definitely not worth the hype or the wait. The chicken was super greasy on the outside and dry on the inside. The fries were barely warm. And after waiting 20 minutes in the drive through, they forgot the two sauces I asked for. Not impressed. read more

What a con. We have visited Chick-fil-A in the South while on vacation. Excited when they finally came to Maine. What a disappointment. Ordered their salad. Got a bowl of wilted lettuce and about six pieces of chicken that had no taste and the texture of rubber. Chicken soup was not edible, so salty and bad taste, had to dump it. Chicken sandwich was equally as bad, stick with Popeye's, much better, this chicken must have been the same one they used in their salad, tasted like old rubber. I don't think we wil go to this location again. read more

The professionalism of the employees and the constant cleaning of the restaurant. This is my 2nd time there with a 2 year gap. It did not live up to the first time as I found the chicken classic sandwich loaded with salt. I think it's in the breading and not the chicken. Chocolate milkshake was decent and the Mac n Cheese was once again delicious. I would probably go back again but not sure I would order chicken (I'm in trouble), as I cant handle that much salt. read more