Miracles do happen. And they happen at the East Loop Chick-Fil-A. It was a Saturday night. My friend and I had just finished licking our fingers after a delectable chicken dinner (the Lord's chicken indeed), when we decided a sweet treat was absolutely essential to end the nights Chick-fil-A experience. We were scrolling on the app, fantasizing about the taste of a milkshake on our tongues, but my friend said, "it's too bad they don't have a smaller size." Suddenly, and without warning, an employee emerged at our table with a luscious vanilla milkshake with a cherry on top. "Would you ladies like a milkshake on us?" He asked. Our mouths stood agape. We could have been more surprised if Jesus Christ walked through the door. "Yes. Yes we would." We accepted his offer wholeheartedly. It was truly a milkshake sent from Heaven. read more

Workers seemed attentive, and the food came out in a normal amount of time. I ordered a grilled chicken sandwich, but the tomatoes were really hard and not good in the middle, which made it disappointing. I also got a Sunjoy, which was just okay. Overall, I don't think I'll be coming back to this location. read more

Chick-fil-A - Fast Food Near Me - Wheaton, Illinois

I want to give a huge shoutout to a young man named Brian who showed exceptional honesty and kindness today at the Chick-fil-A in Wheaton. I had accidentally dropped my wallet, and before I even realized it was missing, Brian had already found it and turned it in so it could be returned to me safely. read more

Chick-fil-A - Fast Food Near Me - Wheaton, Illinois

Every time we come here it's always a good time! It's always clean. They're always fast and efficient. Everyone is always friendly. Their product is always fresh and they give you big portions. They send out lots of free promotions so, you can't help but love this place! I always use the drive through. So, I'm not sure if they're as fast inside. But, the drive through is always crazy fast! So, if you're looking for a new Chick-fil-a. Then, come here! You won't regret it. read more

Chick-fil-A - Spicy Chicken Biscuit - Fast Food Near Me - Wheaton, Illinois

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Chick-Fila-A of Wheaton, please do something about your drive thru situation. I have heard stories but never witnessed it for myself until today. You used to rope off the aisles for the drive thru to make sure people couldn't cut (many customers don't want to drive around the building since it's SUCH an inconvenience to them - heaven forbid -insert eye roll). And so those that follow directions end up inconvenienced without those ropes there. I had someone blatantly cut me off entering the mobile lane this morning after I circled the building and I was seriously ready to cause a scene in your drive thru lane. Please do something to keep the peace in your drive thru lane because he was about to catch some hands. I don't want to visit this location again until the situation is fixed. read more

This was our first time to Chick-Fil-A. (And our LAST.) If I could give them ZERO stars, I would. No customer service. We stood there for over 5 minutes while a half dozen workers behind the counter completely ignored us, milling around looking everywhere but at their two lone customers. UNBELIEVABLE! There was no one else in line either! No problem! We left and went to McDonalds and were greeted with a cheery, "Hello, how can I help you today?" I encourage the Chick-Fil-A staff to go THERE immediately for customer service training! read more

I am writing this to complain about the atrocious service I received tonight. I have been going to the Wheaton Chic Fil A for the past 12 years and never had a regretful experience. I ordered my usual spicy chicken sandwich, fries and chocolate milkshake thru the drive thru. I waited close to 8 minutes, although there was no one in front of me at the time. Secondly, when the order finally came, the lady there tried to give me a chocolate milk instead and I stated no that I had ordered a milkshake instead. She then got her manager Who told me they would charge me for a milkshake instead of the milk. Despite the wait and the fact they screwed up , I said no and the manager stated she would give me a refund. I checked my credit card and no refund was given. Really disappointing experience, I never expected this from chic fil a in Wheaton, not sure why they would do this. read more

Chick-fil-A - Receipt - Fast Food Near Me - Wheaton, Illinois

Let me tell how disgusted I was. I was in a few nights ago and was going to order food to go and I proceeded to get ignored by the 2 employees in front as the one working drive thru shouted at his friend who he was working with "I'm just better, bro, I'm just better" over and over... Then he proceeded to grab his own genitals in plain view of me. I called corporate and they clearly could care less as nobody bothered to contact me. I'd avoid this place if I were you. read more

I used mobile app then waited like 20 mins in drive through line while employees was laughing and goofing off. Nobody even looked near and had to go in to even get the food i ordered. read more

Very clean - staff was very friendly. I am still waiting on the food which I ordered which was waffle fries but this stay is comfortable & air conditioned and should be worth the $3.34 that I paid! read more

Chick-fil-A - Waiting for order - Fast Food Near Me - Wheaton, Illinois

The workers at this establishment mispronounced 2 of my friends names back to back in a rude and mocking tone. My friend then proceeded to open her meal and find out she got chicken strips instead of the 8 count nugget that she requested. Unfortunately my friend was too embarrassed to go correct the workers and decided to eat the strips. They then proceeded to ignore her when she requested the workers to take their blu milkshake flagger. I would NOT recommend this establishment as these workers are extremely rude and disrespectful. read more

Service inside is insanely slow. And they are super inefficient with people walking back and forth. The drive thru is much faster which blows my mind. It shouldn't take 20 minutes to order (with one person in line) and get an order of two ice cream cones. read more

This shit was terrible. They forgot my fries and my milkshake and gave us an excessive of ketchup. bro did not understand the assignment. It felt dirty too. But they did give us an extra sandwhich but not the food we ordered read more

Pretty rough service lol if I'm craving a chicken sandwich, better to hit up Dave's hot chicken ‍

the food is about the same as other chick-fil-a's but the mobile drive through was the worst addition they could have made. this is a very busy location and it also has a small parking lot where you have to squeeze your way around. the mobile drive through just adds to this by only having one regular lane for the drive thru so the lines can get very long. 9 times out of 10 the mobile drive thru is empty and serves no purpose. read more

Such a friendly place! I got a gift card to use from them and wanted to try some of their nuggets that everyone raves about and they truly didn't disappoint! Everything was fresh and delicious and the service was unmatched. They brought the food to me and even was gracious enough to bring me extra condiments! I definitely will come back! read more

Chick-fil-A - 8 Piece Chicken Nugget Combo - Fast Food Near Me - Wheaton, Illinois

It's unfortunate this is the closest location to me and it's always disappointing. As I read the comments and other reviews I realize I've had similar experiences. I hate the new drive thru process. Such a waste of space and time. I ordered from the mobile app before hand and honestly waited as if I was in a line maybe even longer. Never doing that again. Also felt really dumb because there are no clear instructions where to park or where to go after you scan your app. I've also had CONSISTENT mess ups with my drive thru orders. Almost 8 out of 10 times something is missing. Or the order is done wrong. I had recently gone and after receiving my food I double checked my order while this worker just stared at me like I was stupid. She would not look away and honestly it was so uncomfortable and rude. It's never a good experience here. DO NOT RECOMMEND THIS LOCATION read more

As a family we used to love this chick-fil-a. But this last run thru was a nightmare in waiting. Aside from the requirement to circle the building just to enter the drive thru, I placed my order. I almost always order extra pickles but this time clearly someone was in a nasty mood inside. From the usual 2-3 pickle slices that come in the sandwich, when I arrived home I opened my sandwich to reveal not a normal amount of pickles but 13 pickle slices and a VERY soggy bun. As I'm eating my fries I notice the lower half of the fry box is just half of a fried potato. This restaurant leaves me some very big concerns on quality nowadays. Wish this place stayed like it was 6 months ago. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Wheaton, Illinois

Ignored, then when FINALLY get help they are SUPER RUDE. For the prices here, I can go elsewhere and get bigger portions and WAY fresher food. Never impressed here, they act like they're doing you a favor taking your order and bringing you your food that you paid for and you get a nice healthy dose of attitude with it too so I can take my business elsewhere. I don't know why this place is so busy all the time? I just don't see why the food is barely decent if that half the time it ends up in the garbage the prices are completely out of control and I know food costs have gone up but seriously $10 for one of their salads really? read more

Food is good but fries are frequently not full. Sad to see that overall service here has come to be below average. read more

Chick-fil-A - A "Large Fry" with my meal. Sad to see a consistent decline in the quality of service at this location. - Fast Food Near Me - Wheaton, Illinois

I give Chick-fil-a a five - star rating because it lives up to what it purports to be. The facility is great, the service is exceedingly pleasant and efficient and the food is tasty. The prices are beyond fair making this place one of the best deals around. This particular shop is conveniently located on Butterfield Rd. in a major commercial concentration in Wheaton. The store is clean and provides a relaxing place to enjoy one's fare. I particularly like the breakfast here as chicken - centric morning meals are actually a nice change of pace for me. Their coffee is also surprisingly good. And, of course, you can't beat the prices. It is a go - to for me when I want a good, inexpensive and quick meal. read more

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Not very happy about my recent experience here. My husband ordered a chicken club sandwich for me and 8 pc nuggets for himself. When we got home there were no nuggets in the bag and also just a plain grilled chicken sandwich.. my husband had just driven over an hour back from work so he did not feel like going back out to correct the order. Wish the workers would pay attention to the orders a bit closer. read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Wheaton, Illinois

My family has been going to Danada square location in Wheaton for years. Last time I was there an employee came out of the bathroom stall and didn't wash his hands. Disgusting! Needless to say we will never go back. read more

Today my little guy turned 9 and he insisted on going to Chick-fil-A Wheaton (301 E Loop Rd, Wheaton, IL) for dinner. Coming from such a large family and wanting them all to come celebrate with us I knew I needed to give them a heads up that 17 of us were heading their way. I called this morning and spoke with a manager (I think her name was Jane-I didn't write it down‍). She was so kind and told me she would let them know and call me back. Later today she called me back and told me to have a great time, everything was taken care of and to ask for Neph when we arrived. Once we got there we were pleasantly surprised to find a whole row of tables with reserved signs on them. To top that off, one of their workers, Nick, came over to introduce himself and let us know he was there to make sure everything was perfect. HOW AWESOME IS THAT?! And everything was. After we had eaten Nick came over to bring a stuffed animal to the Birthday boy! Which by the way, has not put it down yet and it's been a couple hours. A HUGE THANK YOU to this location and everyone that joined arms in making sure this cutie pies birthday was perfect. I hope this gets back to them and that they know how special this was for us. read more

Chick-fil-A - Fast Food Near Me - Wheaton, Illinois

We usually order through the drive thru but decided to eat inside. Food is as usual but it was shame to see two employees use the bathroom and not wash their hands. A lady with a pink hat used the bathroom, didn't wash her hands and walked out. As I was about to tell my husband, he had also just come out of the bathroom and said how gross it was that a male employee used the bathroom and not wash his hands either. Is this a common thing for these employees? read more

One worker looks like Andrew Tate. This guy was acting overly kind to me, i wasn't sure if he was just trying to get tips or if he was genuinely a pedophile. The food tastes like every other chick fa A. My only advice for if you go here is to expect normal chick fil a tasting food and look out for the worker that looks like Andrew tate, he may try to touch you. read more

went to chick oil A in Wheaton today with a credit from an error they had made. Ordered...came home, and the order was not right again. They gave me a cookie instead of what we ordered...the ICEdream. I cannot figure out why this place can't do an order correctly. this is the 3rd time. They hire friendly people, but the training must not be very good. read more

If you need any more motivation to make a pit stop here other than the Chick-Fil-A chikin sammich or those tasty waffle fries, then let it be the service. Any request is answered with a "my pleasure". So pleasant. This particular CFA is somewhat cramped. The tables are squished together, and the roped off area by the registers meant to herd the chikin-consuming cattle (that would be you and me, etc, etc) into a line isn't very roomy. CFA wins me over time and time again. read more

Chick-fil-A - Fast Food Near Me - Wheaton, Illinois

We all know that ChickFilA is the best fast food around (see my review for the Naperville location). This review is based solely on the LAYOUT of the Wheaton location's setup. Thumbs DOWN! Unlike Naperville's, which from the time you get in the door is neatly cordoned off to indicate the route the line should follow, this just has a big open space to let the crowd arrange itself. And you know very well that crowds are not good at arranging themselves. People either stand there shuffling around looking at one another, or they take advantage and jump ahead when they clearly weren't next when the cashier calls out. Once the order is taken, there isn't a good separate "waiting for my food" area, so you're pretty much back to the shuffling crowd area. At least our food got to us quickly, even on a busy week-end, though it tasted like it had been sitting for a bit. If I have to visit this location again (and I might, since I go to the Whole Foods next door on occasion), it will be drive through all the way, baby; we'll see if that fares any better. Overall, the setup at this ChickFilA does not get an A. read more

Unable to govern them a zero star review. I watched them hand our milkshakes to a different table that acted like they paid for them. Half an hour wait for two milkshakes stupid read more

Consistent in missing items with orders. Do not do drive through or delivery because you will not have your full order and when you call to let them know at the store they say there's nothing they can do. Awful service for a brand that prides themselves on it. read more

Wonderful service! They had all 5 of our orders ready very quickly. Food was warm, however they did forget to give me sauces, so I had to go back and request some. But overall, I enjoyed my experience! read more

This place is unbelievable, don't ever go here if you're looking to satisfy your hunger. I ordered a club with a large fries, guess how many waffle fries were in the fry sleeve ... 5. Really, you're gonna charge be $12 for a meal and give me 5 fries, how ridiculous! You can bet I'm never eating at your establishment ever again! read more

I ordered the basic Chic-fil-a meal today, on my lunch break, and the fries were over cooked, very dark in color (a brownish gold color), and they were hard! The inside was closed so I I walk up to the door where the workers serve customers at. I tell the guy what was wrong and I gave him my fries. About 2 minutes later, he gives me a bag of fries. I get in my car, drive off and eat a couple fries. The top portions looked "new" but after those few fries, the rest looked like the fries I had literally just given back to them! I was disappointed, and stopped eating the fries and began eating the chicken sandwich. It was stringy and TOUGH! I had to literally PULL the sandwich with strength to "break it" from the rest of the sandwich!! I figured that maybe it was just the first bite that was that way. I took another bite, and the same thing! At this point, I'm about 10 minutes from the restaurant and had to turn BACK around and go through an infinite amount of red lights to just get my money back. They didn't even give me all of my money back; only the cost of the sandwich and fries! I couldn't believe I had such a horrible experience at Chick-fil-A. I'm very disappointed. read more

Not sure what's happened at this location, but a place that was known for excellent customer service has gone down the tubes. Incorrect orders pick up orders. No apologies at all. read more

Staff was fantastic! Food was hot and fresh! Store was clean and in a great area! Always a fan of Chick-fil-A. The food is always. Thanks for a great experience. I highly recommended this place. read more

Added photos from employee who blocked handicapped spot....never received response from store owner. read more

Chick-fil-A - This is the employee speeding away after blocking a handicapped parking space - Fast Food Near Me - Wheaton, Illinois

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Chick-fil-A is hands-down the best fast food restaurants in the entire Chicagoland area. I cannot say enough good things about it the food is probably the most delicious food I've ever eaten in my life of fast food restaurants. I always go with the grilled chicken sandwich or the original Chick-fil-A sandwich. The service is above average and the people are always nice and polite. I would also suggest that you try the shakes that they have. The waffle fries are better than the fries at all of the other fast food restaurants. If you get the Chick-fil-A sauce your meal will be 100 times better hands-down. The place is always joyful and they do a good job of keeping it clean. I come to this location several times a week and with the new app that they have you can rack up some really good points for free food really quickly. read more

Chick-fil-A - Fast Food Near Me - Wheaton, Illinois

Nice quick lunch. Was busy at about 1 but by the time we left cleared out a bunch. I had the southwest salad with chicken and heathy good option. They had a lot of staff on so everything went fast. Restaurant was clean. The little play area was great and kept my grandson busy after eating. I like that it's enclosed as it keeps the sounds to mostly in the play area. Drive through was busy but seemed to move pretty fast. Parking lot was pretty packed but it is in a very busy area. read more

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My husband and I go here a couple times a week. We always use the phone app. The service in the past has always been perfection. But over the last 6 weeks at least once a week there is a mistake made with our order either we catch and have to inside, or we find out when we get home. I am not sure what changed over the last six weeks but now chick fil a is just like every other fast food place that doesn't seem to care about getting the order right. Sad. read more