The only reason this isn't a one-star review is that the food was actually good, but everything else was a complete disaster. ​I was the only person in the restaurant and still waited over 15 minutes for a simple burger and drink. The floors were incredibly sticky throughout the dining area, which was gross. To make matters worse, I actually had to remind the staff to give me the cup I paid for, and they responded by asking "if it was for me"--as if I hadn't just ordered it. ​The most off-putting part was the atmosphere; the employees were openly cussing and criticizing other customers within earshot of the lobby. It's a shame the service and cleanliness are so subpar because the kitchen is actually doing a good job with the food. I won't be rushing back to this location. read more

This place is just absolutely unreal. I tried it again because I'm stupid and was given a gift card. I waited for 15 mins in an empty drive thru, only to get told no one there knows how to use A GIFT CARD. This dump has to close read more

I was gassing up next door at Casey's when I saw this Jack and thought, why not pick up something. The only northside Jack in the box I knew of closed down many years back. Purchased a couple burgers to go. A Jack Jr and another double Jack with the addition of bacon. The fast food joint was dead at 8 pm. It also didn't look as if the store had many employees working so I wondered how long it could take to get a couple burgers to go. Surprisingly, they came out fairly quickly. Later when I had the chance to pull over and eat... Ugh. Lousy burger. Lettuce was wet and wilted. The beef patties needed to be cooked fully, the mouth feel was medium. It was gross. A part of me wants a refund but the review standings for any Jack-ITB locations nearby are awful. Careful! read more

Atmosphere: As many have pointed out it's freezing in here and I run hot. The floors are sticky. 1 of 3 kiosks were working. Service: Nothing terrible but also very aloof staff. If kiosks are broken, have someone working the register. The food was mediocre at best.The shake was good. read more

After many years not located in the Chicagoland area,I was delighted that Jack In The Box is back with a few locations. Went on a Saturday for lunch and it was not crowded at all. You order thru the kiosk and they call your order number when ready. I had to have their tacos..2 for 1.49..lol. tasted the same as I remember them years ago. My wife is gluten free so there were not many options. She had their grilled chicken sandwich on a lettuce wrap with their Good Good sauce. She said it wasn't bad. It seems you wait longer for you food than other fast food restaurants but it is probably because they are still fairly new .. not sure. Plenty of parking plus a drive thru option. Award points can be earned thru their app. They serve beakfast items all day plus a large selection of burgers ,chicken sandwiches and salads but I will stick with my favorite.. tacos! read more

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We spent Saturday morning hiking in and around Naperville and this recently re-opened in Illinois restaurant chain was calling to my husband. He craves their greasy tacos and would get them every time we visited family in Arizona after the franchise was banned in Illinois. We ordered at the kiosk so I could see all the gluten free options and our order was freshly made in about ten minutes. It was pretty empty for noon on a weekend. The decor is big on the clownish cartoon mascot Jack. A nostalgic moment was had recalling our dating days going through the drive thru for a late night snack after a night at a disco or bar or returning from one of our band's gigs. Thanks for the memories Jack! read more

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Happy to see Jack in the Box returning to the Chicago area. This location is on Ogden avenue just east of Naperville Road. My tip is to review the menu before placing your order at the kiosk. read more

Jack In The Box - Welcome - Fast Food Near Me - Naperville, Illinois

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There is so much wrong with this place. My husband's fault for wanting to come here. We had never been to a JIB before. The place was so loud and so cold, and the wait for the food (not including the long line was half an hour! Thank goodness I had my usual avocado in my bag. I write reviews from a vegan, vegetarian and omnivore point of view. Nothing vegan here. Vegetarians might get by with a LOT of modifications and omnivore and omnivore can do just fine. The service could be a lot better, and all of the self-order kiosks are out of order. Never coming back. read more

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Arrived at this location at 8:45 pm on a Saturday night. We were going to go inside to eat with our 11 month old toddler. Get to the door and it locked. People are inside. Hours are not posted on the door. Very disappointing and inconvenient. In addition, this location is still not showing up on the app so you cannot order ahead or use any app promotions. read more

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DO NOT RECOMMEND! 25 minutes in the drive-thru for an egg roll and 2 tacos. And on top of that issue, Burger King tacos are much tastier than the ones this location is serving. You'd think the tacos would be hot and fresh after waiting so long but they were cold, stale, and the lettuce inside was complete mush. I can't believe I failed to read all the Yelp and Google reviews before giving this place a shot. Bunch of lazy clueless teenagers just standing around in plain sight doing diddly squat. Save your time and money. read more

Jack In The Box - 2 tacos and an egg roll should NOT take 25 minutes in the drive thru. - Fast Food Near Me - Naperville, Illinois

The new Jack in the Box in Naperville (off Ogden) still has a long way to go. Everything was extremely slow--ordering, waiting, and even receiving food took much longer than it should have. We ordered two combos (a Bacon Double Smash Jack and a Double Jack with Bacon), but when we got home, our bag had one burger, fries from a different order, and mini tacos we never ordered. I called the store to let them know half our food was missing, but instead of confirming my order number over the phone, I was told we had to bring everything back so they could remake it. When we returned, the inside was at least clean, but much of the restaurant wasn't even fully set up or working. The staff confirmed items were missing and remade the food, but by the time we got back home, some of the food was fresh and warm while the rest was cold. I'm giving two stars: one for the food being okay, and one for the clean dining area. But between the wasted time, lack of organization, and overall incompetence, I won't be going back anytime soon. read more

First of all, it had a big built in sign above the door that says "Open Late" but they close at 10pm. Then they have an after hours and online pick up window, but it's not in use. So get here by 10pm or they will threaten to fight you. Seriously, when I complained about them being closed to an employee who was cleaning up the lot after 10pm he told me to get out of my car and say it to his face. Finally today we got here much earlier for dinner; the place is empty. They made the food and then kept it behind the counter getting cold for five minutes until I could get someone's attention and tell them my name and then another two minutes while the got the food from behind the wall. Nobody greeted me or acknowledged me in any way. Pathetic. The tacos were greasy messes that tasted very strange. They were out of onions even though it seems nobody eats here. Good luck, Jack in the Box, and good luck to anyone who eats here. read more

Jack In The Box - No, there is no after hours pick up. - Fast Food Near Me - Naperville, Illinois

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Have been there twice , the last time was the worst . Meat on the Burger was dry, cold and tasted like it had been sitting around all day Very disappointing read more

Decided to stop since it is new and I liked the one I went to in California..... my mistake! 15-20-minute wait for cold burgers and wilted fries... the place was EMPTY!! McDonald's, Culver's, and even BK are better! Jack in the Box, more like crap in the box! I give it less than a year! read more

I grew up eating Jack in the box in California. This ain't that!!! I've read other reviews so I tried to wait for this place to 'work out the kinks,'..I don't think that they have. 5:30pm and we were the only car there,even though Ogden was full of traffic. We ordered 2 tacos,a ultimate bacon cheeseburger,curly fries,and a soda. I was most excited 4 the tacos because those were my go to. I was so disappointed,they were beyond greasy and has that old oil smell,so we tossed them. Burger King has a better(similar) taco..its served at the location near Lemobt rd,near a dollar tree. The burger was ok,nothing special for the price,but they did grill the onions when we asked them too,which is great! The curly fries smelled like old oil and were too greasy,someone needs 2 be trained on those fried foods. The 2 stars are for the great customer service,ok burger,and very large medium sized soda. I won't return until I start seeing cars there because that might mean that they improved. read more

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I like Jack. Since they opened last summer, I stop there a few tines a month, usually in the morning. When I do, I am consistently receipt #3000 (e.g. their first indoor Customer). Their food is good, and the staff is always friendly - essential in the morning! As a frequent Customer, I do have some observations, though: 1. They are SLOW. This morning, I waited at an empty counter for 7 minutes before I was even ACKNOWLEDGED. Several people backstage saw me, but did not react... that won't do. I dislike Drive Through's - too many innocent mistakes, and when it's 4* outside, it fools the food too much. I go inside for Human Interaction, even though I take-out and eat in the car (nicer ambience). 2. They are SLOW, typically 7+ minutes from pay to food. I understand I'm usually the first Indoor customer,and the food is made to order. But at G&G or McD's a quarter mile away, I be average 2 minutes from pay to food. Just sayin'. 3. When i get the food, it's never HOT. Warm, maybe, lukewarm, never "cold", but never HOT, either. On 4* Chicago mornings, I want HOT! 4. They open too late. McD's is open at 5, G&G at 7. Jack doesn't open his eyes until 8, and then I need to factor in "slow + slow". I'd stop more often if they were open earlier. Maybe the food would be hotter? None of these are reasons not to go - just personal specific gripes. I'm a "hard customer", at 65, remembering what Customer Service used to be before this gansta Internet Age. Perhaps I've outlived *MY* usefulness. It's up to the Franchisee where to go from here. I'm just providing feedback. read more

Jack In The Box - An empty counter. I wait. - Fast Food Near Me - Naperville, Illinois

i went to redeem an offer on the app because I got an email telling me about a promotion and I was about to get lunch for the family. I'm told that they're unable to redeem the offer through their app and I left. I drove all this way for nothing. read more

Absolutely horrible and will never go back. Service was aweful, no customer service. Food was cold, not prepared properly either. Soda machine was leaking all over the floor and no one cleaned it up either. Ran by teenagers. No gloves or hair nets on employees with long braids. Totally terrible first and last time going there. The Star on because it makes you. zero stars. read more

Probably more of a 3.5 with the breakfast croissant, the number 21 has ham, bacon, fried egg and cheese. Combo includes hashbrown and coffee. Hashbrown was just barely warm. Bacon could use some crisp to it. Staff were friendly and helpful. Definitely need to try the tiny chicken tacos, the cashier's favorite. She said the other tacos are soy? Inside of the former Arby's is nicely remodeled and spotless. They just opened Monday 8/04. Dinner crowd was backed up onto Ogden for last night. read more

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Food was good the ultimate cheeseburger especially, but i did also a sandwich that had bacon and didn't receive the right sandwich. Customizations (no tomato/no mustard i.e) were not done as well. Still good and I understand the stress of being brand new open, but it did suck a bit. Waited nearly 40-45 min in the line too. read more

19 minutes. It took 19 minutes to get a burger and drink and during that time I saw the following. Many wrong orders and people given the wrong bag, wrong toppings, wrong everything. I'd say 1/3 of what was ordered was wrong from what I heard from customers The workers were calling numbers just to verify the order, not that it was ready. People waiting 20 minutes for their food only for them to ask, was this what you wanted? We have not made it but I wanted to confirm. The staff looked confused, stressed, and had zero flow. The floor was dirty, tables sticky and sadly, I saw people cleaning. How? Lastly, for a best burger ... and the wait. It was just like Wendy's. In fact I would say Wendy's is better, nothing stood out, nothing was special, for the wait and headache. I won't go back. read more

This place won't last long. Attitude at the counter and in drive thru. Feeling rushed at the drive thru can't really place what you want. Food is good but customer service is what is going to fail this franchise in all Chicagoland areas read more

Super slow service. It was very busy but I shouldn't have to wait 20 mins for fast food. No one was cleaning the tables and emptying the trash. Place was messy and dirty. read more

Growing up in Southern California I went to Jack In The Box several times a week and probably 4 days a week while in high school. Thrilled to see Jack In The Box arrive in the Midwest. I even heard IN-N-Out Burger is heading East! Must be a trend! Well be sure to visit the Naperville location. I love the Santa Fe Chicken Salad. The Teriyaki Bowl is my favorite. Can't go wrong with any burger on the menu. The buns are delicious. Try the curly fries. Love the chocolate shakes! Very friendly folks at this location. The ample sized dining room is nice and bright and welcoming. Nice place to just hang out with friends. Big parking lot. Drive through if you're on the go! read more

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First visit opening day was nothing short of amazing. I've gone there three times since then one time I had to sit in my car and eat because only the drive-through is open at this location, apparently and wasn't allowed inside the other two times I got no service and left. They're not gonna make it out here if they're gonna act this way . I give it 6 months and I'm being generous read more

The team lead, Jay, is easily the worst employee I have ever seen at any fast food establishment. I dined in and received food that was noticeably cold to the touch. When I requested new food, Jay told me there would be a wait but refused to tell me for how long. Jay also never once changed their gloves and cross-contaminated everything. The food I received the second time was wrong and when I told Jay this they rolled their eyes, tossed the new food in the trash, and then thankfully someone else made my order. read more

Very tasty burger. We'll definitely frequent this place more once the hype die is down. For now, it'll be just a special stop when I have time read more

Yes, there is now a Jack in the Box in Naperville. For some reason they refuse to support the app and the prices that are available in the app. Do not recommend for this reason. They also will not honor prices that exist in the app. Many of the other locations in the Chicago area are available on the app. read more

I gave it a 2 only because the food was good. The service was horrible. I could hear the staff commenting about an order they were preparing, ordered well done, making rude comments about the person ordering it. I was waiting for my food, tried to get a staff members attention (some were just standing there) to get my drink cup before my food, and a staff member ordered another staff member "to see what she wants" very rudely. If I wasn't there with others, I would have left. The food was good, though, but if I ever go again it will be drive through, but that will be a big if! read more

The service was Atrocious I Ordered 5 Burgers Some Regular Some With Alterations I Had To Go Back Up To Counter 3 Times And complain They Got My Order Wrong And They then tried to say I didn't order 5 and only Gave Me 4 And Then Threw My Burger In The microwave After I Complained Again And Didn't give me The alterations I asked for On My Burger and after eating the food Immediately My Girlfriend got sick and rushed to the women's bathroom and Vomited. The Manager Was Very Inconsiderate And Rude went to check on my girlfriend who was throwing up in the bathroom and gave her a look like how dare you throw up our food and was acting like we were trying to steal and extra burger. If I Could Give Them 0 stars I Would. This service was Fucking Atrocious and So Was The Manager and the Manager didn't even try to rectify the problem and continued the argument. And Left He Post to have a smoke and talk with parking lot security guard in A hectic Rush and arguing with customers about food they were missing read more

My fries were cold, they forgot a toy that comes with a meal, and they forgot onion rings and sauce for our food. My boyfriend called to ask about it, but they laughed at him and hung up. They have terrible customer service and should be shut down. read more

The food was lukewarm by the time we got it to our table it was not tasty at all. I would have expected a welcome to Jack in the box how may I help you, nothing we stood there waiting for help to order finally someone said are you waiting to order? The resturant was not clean the bathrooms were dirty and the dining area was dirty as well the tables were not being wiped off in between customers they were out of napkins had to wait for them to get some and come out to fill the napkin holder by then food was even colder. I will not be going back there. I was totally shocked from the start to the finish of our experience there. Very poor customer service and also cleanliness of the resturant. It was very cold inside the resturant as well. read more

I had time so just thought I would see how long I would have to sit in line got here at 1pm now 1:53 and still 4 cats in front of me. This place is a mess. read more

Yeah, those 1-star reviews didn't lie. This place is a perfect example of what happens when corporate standards meet complete chaos on the ground. The staff looked like they'd rather be anywhere else -- slow, careless, and totally unprofessional. Watching them work was like watching a turtle race in slow motion. And the food? Stale buns, soggy fries, and zero effort. Never again. read more

Spent over 40 minutes in drive-thru with only 5 cars in front of me. Ordered two orders of tacos, burger and fries and received one order of tacos. Was handed my food and employee asked if I needed anything else. I responded that I need my Diet Coke I ordered. Employee said they didn't have Diet Coke. OK then can I get regular coke and employee said they didn't have regular coke and just stared at me. OK what do you have? Lemon Aid was the answer. Service was very poor. Order was not right and only one choice on beverage. Employee appeared to lack proper training and that is a reflection on incompetent management. Won't be back. read more

Order through the drive through. After I paid I waited for 10 minutes then I was going to be late for work so I honked my horn to get their attention but they were all talking so I just had to drive away. Hopefully another location is better. Update: I contacted them per the message and still no reply. Thanks for wasting my time and money. From the looks of the complaints it's not getting any better. read more

taco's taco"s yum yum yum!!!!! staff was great, food great, price great!!!! we ate 20 taco's yum

So after reading the reviews about slow service, I prepared myself for a long wait. I went in and ordered my food and by the time I filled my drink and put the lid on and got napkins, my food was ready. I was happily surprised. The order was right and the food was hot. The tacos were just like I remembered them. They could have used a little more lettuce. Overall I was happy with the service and food for what it was. I would go back again. read more

Everything about this experience was gross. Not one clean table in the place, 20 minutes to get our food. Out of napkins, milk shakes cups for beverages. Very strange place. Only about 5 tables in restaurant 10 employees working behind counter, just weird. read more

Less than 5 minutes in the drive-thru from time of order to food. Tacos were just how I remembered them 20 years ago the last time jack in the box was around. Im actually suprised that I loved the burger more than the tacos. The tacos were warm but the burger was super hot and fresh and delicious. I ate in my car but went in for a refill. Employees were talking and joking with what sounded like a regular customer. Im guessing from all the prior issues stated on here they got it figured out now. Will be back read more