Today is used the McDonalds App and ordered the "Big Arch." This may be the best burger I have ever eaten. From the bun to the toppings, I prefer this burger to burgers I've tried in restaurants like Chili's Big Mouth Burger and in my opinion, no other fast food burger compares as well. McDonald's needs to make this a permanent addition to their menu. Service at the drive through is always reliable at McDonalds. read more

The food is fine (you know what you are getting, it's McDonalds) but it just occured to me when I went thru the drive thru that they gave me bills back but no change. And this is not a "no pennies" situation: I should have gotten $6.16 back. You may say well no big deal, that's not a lot of money, except no one asked me if I wanted to donate it to charity etc. So if they are doing this with every car that goes through, how much is being nickel and dimed off customers, and where is it going?? read more

The worst McDonald's I have ever been to? Got my order completely wrong, acted like it was my fault somehow (?), the food was cold upon receiving it (we ate there) and it was so hard to get anyone's attention even though there was no one else there. Will not ever be going back to this location. read more

When I went to this non fine establishment I asked for a qpc and all I asked for was the cheese on it and they ended up putting all the toppings and this really pushed my buttons. The store was also very dirty and the employees started cussing me out. Then I went to take a poop in the bathroom and there was a guy smoking weed in there and he asked me for some. Very terrible establishment would never g read more

McDonald's - This is not coke it is dookie water - Fast Food Near Me - Wheaton, Illinois

It was good service but as a tea I got the bottom of the barrel literally he had to tip over the tea container to get more out and it tasted DISGUSTING they could possibly be underemployed which is an easy fix read more

The food is fine but sometimes they forget your sauce and th chicken crispy is not good

So I wanted a nice lil afternoon micky ds right, so I come in and I get hit with wind with the aroma of goose shit. So, through the smell I get to the kiosk, and it's smashed in. So I then order, and apparently the level 1s work on Sunday afternoons bc my one burger took 15 mins. I then discover that there is only one pattey on the double burger. Never will be back! read more

McDonald's - Me leaving the place - Fast Food Near Me - Wheaton, Illinois

Orders are always quick and accurate even special requests are handled well. Food is made exactly as expected but could be fresher. Only issue was when I went inside the soda machine with WATER was completely out of order and at that point I would've just gone somewhere else. read more

Rude. Unprofessional. Guy at the drive thru was totally rude. Never had that kind of attitude at a McDonald's before. I'm in customer service so I always try to be nice and polite. I expect the same. read more

Terribly rude manager who does not care about their customers even over the phone. This location needs new management and employees.

I ordered a large fry with my meal and it was about 2/3 filled. This has happened numerous times too. It is theft, I rounded up to donate too knowing that they use my donation for a tax write off. To make it worse the fries were cold too and this was around noon on a Thursday. No excuse for this ! read more

McDonald's - Fast Food Near Me - Wheaton, Illinois

Worst McDs in DuPage County. This is the ONLY McDs in the area that does not allow you to cancel an online order before picking up. Everyone, at least once, has placed an order at the wrong McDs. Normally, you can go into app and cancel. Not here!!! They charged me $30, no cancel, and if you try and call the number, it will not ring through. DO NOT Order from here. Location cares only about making money, not doing what's right and standard as a McDs franchise. Frankly, it's locations like this that McDs Corporate should crack down! read more

The new McDonalds interiors are cool AF. This one has an area with coffee tables and an electric fireplace. Too bad the wifi is sketch and the service seems slow as heck. Seriously.. Should an order of medium fries take more than 2 minutes? I can literally see 3 sitting on the Rack by the bin. read more

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The environment inside this Wheaton McDonalds is very welcoming, as are the employees. Rich, in particular, is always endlessly patient with the many senior customers that congregate at the restaurant. He knows everyone's order by heart. He's also extremely accommodating to elderly customers with mobility issues, literally bringing their food TO them. If you look up "exemplary" in the dictionary, you'll see a photo of Rich next to the definition! Amanda does a splendid job of balancing a hectic plethora of orders, while still being totally aware of her customers. Her pleasant, upbeat demeanor is a pleasure. Felicia, who is perky and efficient when taking orders, literally appears to have eyes in the back of her head recognizing customers and anticipating their needs. Much of this is a reflection of the management. Instead of being aloof, the managerial employees here are friendly, welcoming and thoughtful. The customer service experience here is what keeps people like me coming back for more! The decor is worth mentioning, as well. Fresh flowers adorn the tables & the ladies room had a stunning arrangement of scented lilies and tulips back in May, with pinecones sprinkled at the base of the vases. This morning (July 6, 2021) I spied the manager enter the restaurant with bouquets of fresh flowers. Later, I witnessed the pretty flowers (arranged in vases now) being sprinkled on the lobby tables. The meticulously clean ladies room was graced with gorgous fresh white flowers filling the air with a lovely scent. The "floral artist" responsible for the displays deserves accolades! The restroom has always been super clean (as is the whole restaurant) but the flowers in there add such an elegant touch. Is this really a fast food restaurant? It looks like a spa to me! Gorgeous. Thanks for going the extra mile everyone. It's very much appreciated! read more

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09/18 5:00pm manager"Carlos Garcia " is rude does not know how to run a business was arguing with me through the drive thru window even though I was a paying customer and they messed up my order he insisted I give him a code I already showed them multiple times and proceeded to argue this is uncalled for and not professional service at all read more

If I could give zero stars I would. Never coming back to this location. They forgot to give me my cheeseburger in my order and didn't give me a receipt. Luckily I had used my app, but even after showing the order receipt they said they didn't have my order on file. Finally after going back and forth with this guy who was so rude the lady in the back finally gave us our food. No apology. Just rudely shoved the food at me. I work a full time customer service job and it's so discouraging to see representatives acting like this. I didn't want anything "free" according to the guy, just my cheeseburger. Hopefully they can get their shit together soon because the reviews aren't great as is! read more

One of the best McDonald's I've ever been to. Been here many times over the past five years. Food is always good and fresh. The diff is the people. They are always nice and helpful. Cheers to the leaders at this store. The other Wheaton McDonald's near Target on County Farm Rd should learn from this location. read more

Due to an unforeseen injury today I went here to grab something to eat and I almost never eat here. I placed an app order (which I have done in the past with no issues) I get there and they say I'm "not at the location" and I'm sitting right there and now am supposed to go into the restaurant for help so I do that even though you know I can't really walk and the first employee is clueless and gets the manager who tells me she can't help me and basically oh well so I'm like OK whatever bye!! I get out to the parking lot all of a sudden the order goes through and the manager was asking me are you on Wi-Fi I'm like now I'm on my phones data like I always am when I order what difference does it make An order is an order if I have the order on the app So basically she was telling me I didn't make an order when they brought the food out to me I said it looks like I made an order right?!? Duh! so thanks for making me wait a half hour for a freaking salad that's already pre-made! Now I know why I hate McDonald's and specifically this location the employees are out of their way rude read more

Orders wrong n they refuse to do a half soda. Half reg and diet. Woman Mgr snippy. Will not go here ever again

This used to be your average McDonald's. Used to be not review-worthy. But ever since recent renovations to modernize, I'm a fan of this location. This is one of the many locations that have cashier-less kiosks. I love these, as I don't have to wait in line to order and I can make changes to my order and not hassle an employee with it. If you want the best value out of McDonald's, use the incredible amount of deals they have. When you order at the kiosks, there's a "DEALS" button at the top right when you start your order. Use that to select from their limited time offers or to input a deal from the McDonald's app (HIGHLY RECOMMENDED). Or save the receipt, fill out the two minute survey and get yourself the buy-one-get-one free Big Mac, Quarter Pounder with Cheese, or Egg McMuffin. I personally use the in-app punch card for coffee drinks. You get a free McCafe drink of any size after you get five at full price. Much faster route to free caffeine than Starbucks's reward points system. You can also save money over time just getting a water cup instead of soda/tea/bottled drinks. It's free, and of course, better with the saltiness and sugar content in the food. Since it's McDonald's, don't expect the highest tier food, but it still hits the spot when you're hungry and want it quick and cheap. The never-frozen, cooked to order beef for the Quarter Pounder with cheese is a big step up compared to other burgers. It's a bit saltier, but can tell the beef is definitely better in quality overall. The app usually has a deal where you can get one and get a free medium fries to go along with it. If you get here later in the evening (after eight'ish), they'll often make your McChicken sandwich and McNuggets fresh to order too! So it might take a few minutes longer, but it's noticeable when it's so hot and crispy! It's very easy to overspend here if you're paying full price and just ordering without much thought. Be tactical to save those dollars! Staff here are the friendliest of all the McDonald's I've ever been to. Always Hellos, How are You Doing?, and Thank Yous. Always. The restaurant is also always clean, even the bathrooms, which says a lot. Wasn't always this way, but since the recent renovation, the staff quality here took a huge leap forward, and I'll always prioritize this location because of it. If you're looking for the best burgers and fries and willing to pay extra, you have way too many options to end up here for that (Burger Local downtown or drive out to Oak Brook for Shake Shack). But if you want quicker, much cheaper food, and nice service, this McDonald's is worth the stop in for. read more

The worker at the front didn't give us our food because the worker at the drive through messed up, not giving us our. Like bitch be for real just give me my food. read more

I'm not sure about all these bad review about this McDonald's location because I find it to be one of the nicer and cleaner ones. I mean it's a McDonald's for goodness sake. Lol. Since the renovation the place looks great. I often take my 2 years old for a little afternoon snack. The service is good, and quick. The place is always clean during our visits. The servers are always cleaning up after customers. Most importantly, my 2 years old is always happy to visit here. read more

I walked in today and ordered a large french fries, spicy mc chicken and a large pop. The food was absolutely cold. Disgusting.

We don't care. We don't have to. Once again the most incredible bad service imaginable. Told the cashier Sweet Tea was about out. He threw up his hands and basically said "so what!" And pointed to the Drive-In window -- I can get it for you there. After a certain time I don't refill it!" I said I was only letting you know as I was leaving. So rude and unacceptable. And they don't clean up after guests. Nice remodel but who cares when faced with this. Prime location. First priority Drive-through. Have seen inside patrons upset and leave and others shocked by how bad the service is. read more

I ordered a Large Caramel Iced Coffee and they gave me a Vanilla Iced Coffee. When I went back to get it changed they told me they were out of vanilla since the day before so it couldn't have been Vanilla. Like it's obviously vanilla!! It was 100% not caramel. They were just plain rude. They will make the greatest effort to ruin your day. 0/5 read more

Worst McDonalds... very slow and not organized at all. Waited almost 10 minutes to just get an order in. We had to wave an employee down to get us an order in. A previous time at this McDonalds, we ordered a coffee and they filled it with half decaf because they ran out of the regular coffee. Very disappointed a McDonald's trip to get food to go takes so long read more

Did someone drink from my lemonade...? I didn't even put my straw in it yet, and it looks like 2 inches are missing... read more

McDonald's - Fast Food Near Me - Wheaton, Illinois

Went thru the drive thru and ordered a fish meal. Got home the fries were so salty and the fish had a little dab of tarter on it but the best part was the cheese was on the box not on the sandwich. How hard is it to place cheese on a sandwich read more

McDonald's - Fast Food Near Me - Wheaton, Illinois

It's 50/50 depending on who you get. They usually get my order wrong even though it's just a burger and theres also this one old guy who always has a bad attitude no matter how polite or kind I am and it always ruins the mood. I'll say thank you and he'll just keep looking ahead saying nothing. Don't get a job in customer satisfaction if you can't at least fake being polite. Food is good but theres room for improvement. read more

After a rushed errand at the DMV...which resulted in me NOT getting my driver's license renewed, because I need a medical report for a condition I do not HAVE, and I didn't have my phone with me to contact my doctor's office ASAP...I had to have a rushed lunch which is how I ended up at McDonald's. I was still sulking about the DMV when I pulled up to the first window. The guy working the window is potentially my new worst enemy: "Aw, come on, aren't you going to smile girl?" Seriously dude. What if I told you I just found out I had cancer or something? "Come on angelface!" WHO ARE YOU CALLING ANGEL FACE? "You're 21 today, aren't you?" Great. This means I totally DON'T look 21 anymore. Oh well. I could tell that at least my chicken nuggets were fresh. read more

Girl at the drive through is cute but she's definitely a slacker. Regret not getting her #.

i was enjoying my mcdonald's frys when i see two hairs on my fries. the food is delicious but this is just DISCUSTING and very unsanitary

Very comfy chairs in a very busy establishment. I am having a dosage of mocha frappe to lowermy PISSTIVITY LEVELS......I have found that its impossible to be angry and eat desserts and cereal simultaneously. .....you have to choose, your brain literally must lower the anger toxins or vibes in order to enjoy the sweetness.......very cool brain I have...so I do mocha frappe or frosted flakes read more

McDonald's - Fast Food Near Me - Wheaton, Illinois

Typical mcdonalds food, but the African American male and female who work here when I get here at 1am are super nice, and cool. This is the reason for the 5 stars. read more

Horrible drive-thru customer service! Went there to pick up a quick breakfast this morning with my son. Ordered a sausage egg and cheese biscuit, hash browns and cinnamon melts. They had to confirm my oder multiple times. Get to the pay window and they ask me if I ordered a large coke. Got to the pick up window and they asked me if i ordered 4 large cokes. Pulled up to the the wait-for-drive-through spot and had to wait over 15 minutes (probably longer) for my order. They came out with the wrong order. After I received my order, they did not offer any apology for the delay. Food was not "off the grill" hot either. That's the last time go there that's for sure. read more

A review of McDonalds, insert eye roll here, but I am on a mission to review a lot of places to increase my Yelp score. You really cannot review the food since there are very few people who dont know what McDs tastes like, so I am reviewing the decor. The inside is very nice and has some character, not like some of the cafertia style locations popping up. (You know who you are...Oak Brook!) Those are so dull. This place has a handful of regular tables, a couple of high top tables and even a couple of tvs. Usually pretty clean too. read more

Wow! This is one McDonald's visit I will never forget! Went in, ordered A big Mac meal and a chicken sandwich. The Cashier tells me that my order total was $48.06.. I looked at her and said that can't be right. And she asks me what should it be? I said I don't know but I know it's not $48.06! She turns to me and says "you have a F****** phone in your pocket why don't you figure it out??" The man behind me steps up and says "how is he supposed to know what the order total is?? You have the computer, You figure it out!" I have never been treated so rude in my life! She has no right to cuss at me for any reason!! I sure hope someone from headquarters reads this review and takes action ASAP because I think McDonald's reputation is on the line with someone like that working for them. Wow that's all I can say. read more

Literally the worst McDonald's I've ever been to, which isn't saying much, because McDonald's is usually garbage. However, most of the time, the order is not correct and the staff is rude & slow. Manager, Ken, not much better. The morning staff is excellent but come here after breakfast....good luck. read more

Was out running errands and needed to make a quick stop with the kids. We went into this location for the first time and was surprised by how nice the inside of the store was. It has a nice modern clean look (I mean it's nice for a McDonalds). The employees were so nice to our kids and offered them stickers and took the time to talk to them. They both had a cheeseburger happy meal and this time the fries were good. My husband had a large coffee which is good and only a buck! It was a much better experience than our drive thru experience awhile back. read more

McDonald's - Seating - Fast Food Near Me - Wheaton, Illinois

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Top notch McDonald's! Super quick and great quality McDonald's. Nice crispy freshly made fries and neatly arranged burgers with just the right amount of condiments. You can tell the staff here are hard workers! Props to you guys, thanks for always being great! read more