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    Ask the Community - Chico's

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    LOFT

    LOFT

    1.8(13 reviews)
    0.1 miBay Terrace
    $$$

    If I could give 0 stars... I would…read more My experience at this store was appalling. The manager and two employees were extremely rude and dismissive. When I tried to express my concerns to the manager about the way one of her employees had spoken to me, she barely made eye contact and brushed me off with a muttered "okay" before continuing about her business... no apology, no interest, no accountability. Nothing. As I turned to leave, I overheard her tell the cashier that it's okay to speak to customers like that. So I returned to the register, handed back my items, and said I wouldn't be shopping at a place that treats people this way. Instead of apologizing or acknowledging the issue, the cashier chimed in, and stated "I don't like your attitude". Then the manager finally lifted her head to say something to me stating that I was the one who was being rude. While doing the return the cashier was the one being rude to me and she visibly frustrated when she was asking me for my email, name, and last name for the return. It felt like the entire team tried to gang up against me. I had been nothing but polite from the moment I walked in, asking for help respectfully, thanking staff, and even apologizing if I was in anyone's way. The real issue started at the fitting room, where the employee got visibly irritated and snapped at me and the person I was with for standing in the "wrong" spot and stating we were in her way. She was the one who told the person I was with to sit where she was sitting! I was simply trying on clothes and showing it to her. I also witnessed the employee speaking to another customer with the same rude tone, which is why I initially tried to bring it to the manager's attention. I also told the manager that I understand things may get busy but there's a way to convey your message to customers. This store clearly doesn't take customer feedback seriously and has no respect for shoppers. I hate to bring race into this, but we were the only other Asian customers in the store at the time... and given how differently we were treated, it's hard not to feel that this played a role in how we were spoken to and dismissed. Disappointed and disgusted. Do better.

    No customer service at this store. Two employees yapping in front of the store by the door…read more Customers walk in and no Hello or Hi. Really sad about retail business. Lack of customer service and employees who do not care. It's just a job and clock in hours. Will take my business elsewhere. Stick with Manhattan or Long Island. Better service there. Loft has good quality merchandise. This store do not even want your business.

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    Chico's - womenscloth - Updated May 2026

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