I bought a skirt on October 17, but I didn't realize until October 30 that it was damaged. I went…read moreto the store to see if I could exchange it. The woman scanned the item to check if it was in stock. She immediately told me that they didn't have any in stock at all. I said all right, thank you, and told her that was fine. I'm going to take a look around and see if I can exchange it for anything else. I went to the area where I originally found the skirt, and what do I see? I found another skirt - not in my size, but still... Here's the thing: she dismissed me immediately and didn't try to find another solution. It was like she was in a rush for whatever reason, even though there were hardly any customers - and it was 10:30 in the morning, mind you.

I was not told about tags on the clothing for return and it seemed ridiculous because the tag could…read morehave been replaced when the clothing was placed back on the floor. Would not recommend this location.

I can get in and out of the location fairly easy. Lots of signs to know where you're going. This…read morelocation has a sephora so one stop for your makeup and clothing and household items. Staff I interacted with were friendly. Amazon drop off is easy here and they have their own spot in the back of the store. They had their sale going on got a couple of cute summer outfits.

Went to make an Amazon return at 7 pm on 7/29/2025. Amazon counter was closed with no notification…read moreeven though it should be open during business hours until 9 pm. Of course, this wasn't posted at the front of the store so I had to haul 2 heavy boxes all the way to the back of the store to find out. This store is poorly managed making Amazon returns difficult for customers. I do not recommend making Amazon returns at this Kohls location as they may or may not be open.

I went into H&M because I had a gift card to use. I liked the layout of the store. I found some…read moreshort sleeve t-shirts that I liked and fit my tall frame. The cashier was nice and friendly. I highly recommend H&M!

This is the closest one to Evanston now that the location in Northbrook closed a few years ago. I…read morelove H&M but sizing and quality can be hit or miss, so I often have to return at least a few things from online ordering. This is a pretty good-sized store and it's well-organized with a good selection. However, returns are kind of annoying (not this location's fault, but H&M's fault as a whole). While I was returning a few items from my online order in store, I noticed something from my order that I had purchased a few days before had gone on clearance. I loved the item so obviously I didn't bring it to the store because I wasn't planning to return it. But, they had the exact same size and color as the one that I had purchased on the floor, and I had my order form with me (because I was returning other stuff). They wouldn't do a price adjustment because it was a clearance item, so instead I rebought the item in-store and then tried to return it with my old receipt. That didn't work, because apparently every individual item has a different SKU, even if they are identical. I've never seen that happen in a store before (especially a fast-fashion store).

After I had come in here to help my family buy some shoes for a great price, I KNEW I had to tell…read moremy bf about this place! Sketchers have been around for a long time but I think it's because they are such a trusted brand and they make great shoes! It's amazing to see how far they've come with their styles and that their quality is just as good. Welp, as soon as my bf and I stepped inside, we were immediately greeted and asked if we needed any help. The area was very clean and organized. There weren't many people inside the store which was nice because it wasn't super busy. My bf was looking for good work boots and he found some great pairs! They had an awesome sale going on so he got two pairs of boots for a really good price. To be honest, it's shocking to see others reviews talking about the poor customer service because I hadn't experienced that the last couple of times i was here. The one male employee that was here was eager to help and nice and friendly. We found what we needed at a decent price and we will for sure be back! I highly recommend this place for those looking for good quality shoes for an even better price! They have every style of shoe you'll ever need so it's worth checking this place out!

Last Friday evening me and my daughter went into this store, there were 2 associates near checkout…read moreand us 2 in entire store. Not even once we were greeted or asked if we need help. Me and daughter was struggling to find youth shoes. We went to them looking for directions, every time we go there and struggle to find them. Finally we figured ourselves and the particular design did not have the size we needed. Again we had to walk to them couple of times to check if something is available in the back. Finally we picked something and checked out. If we are the only customers shouldn't one of them walk over to help us at least after we walked to them 2/3 times. Not a great experience.

I am a bigger guy. However, I really don't care about all the crazy fashion that crops up every…read moreseason. I just want nice looking jeans, button down shirts, and 1/2 zip and hoodie sweatshirts to fit right. For awhile, some stores had good clothing for plus size people. Kohl's carried a couple brands that were stylish and fit well, but then they stopped carrying them only to re-introduce those same brands with ill-fitting plus size options. Marshall Field's had a few items which became Macy's, and they had fewer still. The Winston Box, a monthly subscription mail order service boasts a way to find great options for any plus size and truthfully, they never sent items that fit well. However, DXL (a.k.a. Destination XL) has always had options that work well with my body type. I'm a Polo fan and not a big fan or their house brand, Harbor Bay. With that being said, Harbor Bay's t-shirts and jackets are awesome and fit great. DXL always has new options and brings in new brands that offer nice options such as Vineyard Vines, Psycho Bunny, Robert Graham, and more. Lately, I love the Lucky Brand jeans as they fit so well, and recently purchased the softest, most comfortable Vineyard Vines hoodie (actually, wearing both the hoodie and jeans right now). Plus, DXL offers workout closes, casual clothes, dress clothes, suits, shoes, and accessories. Lastly, the Vernon Hills location (close to me) has such a wonderful staff. Over the years, their staff has changed, but they are very friendly and always offer to help you find what you're looking for or are happy to remains hands off and let you do your own shopping. And they remember you whether you frequent them often or your visits are limited to a few times a year. I hardly visit any other store and if they don't have something in their store, they are happy to reach out to other locations to help you find your size and color you desire. I love this place!

it was OK. the clerks were helpful, but it was pricy…read more the pricing style also was headed into Macey/Kohl's level of complexity, that is, of if you buy two of these get this other one at half price, but you can't mix sleeve length, but this is 15% off of marked up to $150.... I may be misguided, but I don't think you want to be compared to Kohl's. Or Shaw's. and the half-priced dress shirts I can only hope they brought in to sell full-priced shirts because they were laugh out loud funny. Like purple and black cross , really large squares, odd colors. it did a disservice to have them in the store. some one might buy them. Talbots and Brookes Brothers have a good name because you can buy anything the sell. Here, some clothes are dangerous like buying at target or walmart. I might go back. a bit meh, but I left with what I needed, but at at 150% of what I expected.

I was shopping for an elderly person. Unfortunately, they have tiny doll-sized feet and I could…read moreonly find just one pair of size 5.5 or under for an adult woman in the entire store. This is a huge warehouse with many aisles of shoes. I looked through every aisle--twice. I picked out some child shoes in the hopes that they would fit the bill. But nooooooo! Online purchasing is possible I suppose, but I needed the pair immediately and isn't that why I would go to a physical store? I did purchase the children's shoes but had to return them. Staff was very helpful with the return process. And I received a dukedom!

Good selection here! The staff are so friendly and helpful! Definitely will go back if I ever need…read moreanother pair of shoes or sandals!