I was looking for a pediatric dental office that's open on Fridays and found Eagle Crest. As a…read morefirst time mom I wasn't sure what to expect with a first dental visit, but apparently it's pretty simple! Dr. Rose was so friendly and the staff were great at warming up my little one up to the new environment. They even put our name on a sign along with other kids who were coming that day so we felt welcome! Apparently the kids don't actually sit in the chair until 3+ so we'll come back every 6 months and have our child lay on the dentist and I knee-to-knee for quick checks. We were in and out pretty quickly!

Such a great pediatric dental office with amazing staff, ample parking, and efficient appointments…read more We've been coming here for years and wouldn't have it any other way. Highly recommend for younger patients.

I just came off the dentist earlier today and i feel ripped off. I was told to apply for Sealant…read morefor my daughter without actually being told the actual cost I will be paying or the fact that this will be NOT covered by insurance. I will warn others to please ask all the questions and research thoroughly before deciding this. I really would have hoped the staff should have clearly told me the cost involved. I had purposely kept the sealant appointment at a future date in order to check with my insurance. But when we came for another appointment, we were told they could do the sealant and most insurances would cover this as this comes under preventive care. This wasn't the case though and I feel mislead by the staff. I feel I was intentionally misled to get the sealants done. I had specifically raised the concern with the staff just before the sealant was applied that i am afraid insurance will not cover this, but i was assured that this was preventive and should cover it. However when i go to the front desk, I hear a totally different tune that insurance usually does not cover this. I definitely think this is a scam to rip off $ from patients.

This place is amazing! I had made my son's first apt and it wasn't able to be scheduled for a…read moremonth, they are super busy, but worth the wait. When I got there for some reason the apt was not in the system, but the front desk staff made sure to fit us in and take extra care of us, which after driving 35 min in rush hour morning traffic made this Momma super thankful. Dr Jenny Kim is amazing and Jen the hygienist was incredible with my son. They explained everything to him and made it fun to have your teeth checked. Dr Jenny offered great advice and how my son's treatment for the next visit would go. He was able to pick a prize out of the prize basket for doing so well! It was all over an amazing experience. Would highly recommend.

Friendly but not kind. I called to schedule an appointment, and the representative made a big deal…read moreabout new patients having to "pay upfront" - we were willing and prepared to "pay upfront" - despite having emphasized that our dental insurance would cover the visit. I showed up on time and was told to submit my husband's social security information along with our dental insurance. Strange, and contrary to what the prior admin had emphasized, we were ultimately not required to "pay upfront" although the staff did not provide reasoning for why different information was given. Is this part of the new patient screening process? The admins also seemed a bit judgmental for an office that routinely takes care of small children. But, the dentist seemed reasonably knowledgeable and efficient with his services. His staff could use some kindness training.

Dr. Schocker and the hygienist, Lauren, were amazing. Such a professional, patient and…read morecompassionate approach. My 6 yr old daughter had a prior bad experience at another practice, and this office went out of their way to be welcoming and gentle with her. Dr. Schocker managed to distract my daughter so that she was not aware of the tarter removal and fluoride. They have turned a traumatic and anxiety ridden process into a much easier task.

Doctor Rossis drilled my teeth #30 and #31 and I did not give her consent to drill my teeth…read more she was trying to force me to get a crown or implant when I told her I did not have the money to pay for it, I was on a Medicaid plan I just came in for a cleaning and exam of my teeth. dental hygienist, from Japan cleaned my teeth she did a good job cleaning my teeth. upon me going to another dentist after visiting your office I was told based on their evaluation there was no nothing wrong with my teeth. this doctor does not care and just wants to make unnecessary bills and take my money. I emailed doctor Rossis she was not unapologetic for the severe damage done to my teeth. Now I am suffering from living with damage and paint and cannot eat on the right side of my mouth for years. and I cannot afford to pay to fix the damage she did. food is always stuck here and painful all the time.

0 stars,Worst Place Ever! Go anywhere but here! I made my appointment in July 2023 for me and my…read moreson for cleanings & checkups they said they couldn't schedule us until 12/5/23, I get there on 12/5 they tell me they tried calling me but after I said I got no call we found they had entered my phone number in wrong so they couldn't get a hold of me strike 1. Then they said they couldn't see me and my son FOR OUR SCHEDULED APPOINTMENT because they couldn't find our insurance & then tried to say it was inactive & it wasn't it took 2 of them and the dentist to figure out they entered more numbers in wrong again strike 2! Then they tell me they can't see us & they can't schedule us again until summer because of all their screw ups strike 3 your out! I will report you to my insurance company, BBB & anyone else who will listen that this place is horrible the front desk people are rude & uncaring, not one of them at the front desk who most likely took my info incorrectly over the phone & screwed it up with poor data entry skills never even attempted to apologize for THEIR MISTAKES or tried to make good by trying to squeeze us in the schedule since the are the ones who made the mess with the mistakes THEY MADE THEY SHOULD HAVE MADE GOOD BUT MADE NO ATTEMPT TO. Completely unprofessional & unacceptable behavior.

Both of my children, ages 12 and 5, have been going to this dental office since their first teeth…read more My 12-year-old now also visits their orthodontic office, which is conveniently located right next door, and they also have a separate site for oral surgery. They have always been amazing. Although they can get busy at times, they still do their best to fit us in whenever possible. The staff is incredibly kind, patient, and always honest and straightforward. The office is clean, and while the waiting area is small, it has never been an issue. Occasionally, other patients may be rude, but that is completely beyond the staff's control. Once you're brought to the back, the treatment rooms are spacious, which is especially helpful when accompanying my youngest child. The team has an immense amount of patience, something I truly appreciate firsthand. My son was not the easiest patient for several years, and they always made me feel comfortable--never embarrassed. I could say so many wonderful things about this office. We've been coming here for 12 years, and even though I live an hour away now, I've never even considered going anywhere else--that truly speaks volumes.

When my toddler daughter got hurt and had a dental emergency they were not understanding at all and…read moretreated us like a normal last-minute appointment making us wait 3 hours to get in for an actual appointment and then made us wait 30+ minutes to get in to see the doctor while my daughter was very injured. The waiting room is not clean and is very tight so you're sitting very close to other patients of all ages. Even the outside area and parking lot are dirty and very tight spaces to navigate - really not ideal for children and just a germ zest pool. The office management is poor, it's literally like pulling teeth (pun intended) to get them to answer the phone. Their registration & sign-in process is disorganized. There are plenty of other fine children's dentistries in the nearby area. Call one of them instead.

Fantastic, friendly and knowledgeable staff. My twins had all 4 wisdom teeth pulled and they didn't…read moreeven have the time to get nervous. Highly recommend!

Pottstown Oral & Maxillofacial Surgery Associates, Inc. SHOULD OWN ITS GREED!…read moreOn Tuesday after a few months with a mild toothache I went to see my dentist. He took x rays and told me that the tooth required immediate extraction because of infection rapidly approaching the nerve. He instructed me to find an oral surgeon before the end of the week. New to the area, I called my insurance carrier to help me find a local oral surgeon who could extract my tooth without delay. My insurance identified Paul G Smith (a doctor within Plan) at Pottstown Oral & Maxillofacial Surgery Associates, Inc. in Pottstown PA (1 hour drive from where I lived). I called Pottstown Oral & Maxillofacial Surgery Associates, Inc. and explained the urgency of my condition. I was given an appointment for tooth extraction 1.30 pm on Friday. I was relieved. I offered to email recent X-rays. The receptionist declined. I thought this odd but did not question further. Friday morning after a painful and restless night I called to confirm arrangements. I wanted to make sure there were no loose ends given the urgency of the extraction and also the long travel distance (1 hour each way). This time a different receptionist answered. The woman explained there would be no extraction because my insurance required a prior authorization. This "new information" was never disclosed to me when I made the appointment or when I called my insurance even though I made clear in both conversations the urgency of my condition. The receptionist explained that I would require new x rays and a letter written by the doctor to be sent to my insurance in order to be granted the authorization required. I asked her how long this would take and she continued that it would take 7 to 10 days for me to get extraction. When in a panic I told her that I could not possibly wait that long with the pain I was experiencing and asked what I could do she said that I could keep the appointment and proceed with extraction if I agreed to pay "out of pocket". She would not provide an exact price, specifying only that the procedure would not be less than $775. I was shocked and demoralized. I could not possibly afford to pay "out of pocket". At the same time delay was jeopardizing my health as the infection spread. I ended the conversation indicating I would call my insurance to see if there was a way to speed up the process given the pain and--more importantly--health implications. I called my insurance somewhat upset. I asked why (given the seriousness of my condition) the approval process was not made transparent to me. Insurance stated that there was no Pre-approval requirement for doctors within Plan. The receptionist at Pottstown Oral & Maxillofacial Surgery Associates, Inc. had scapegoated the insurance carrier as a cover up. Insurance was not pleased and suggested I call back Pottstown Oral & Maxillofacial Surgery Associates, Inc. office to let them know that if the office was unclear about the insurance process then the insurance carrier would be happy to explain. Relieved by what I just learned I called back and the same receptionist I had talked to earlier answered the phone. I explained with excitement that no Pre-authorization was required with my Plan. As such Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could perform the extraction immediately. I was put on hold. The receptionist returned to the line a minute later. She explained she had moved away from the reception area -I guess so other patients would not hear- she recited the following: "It is the practice's policy to first have an appointment with a patient before scheduling a procedure". Presumably Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could take X-rays and proceed immediately based upon findings. For purely profit motives, however, it decided to create two independent insurance billing events. In short, generating more money while putting a patient's health at risk. Is this in keeping with the Hippocratic Oath? All this notwithstanding Pottstown Oral & Maxillofacial Surgery Associates, Inc. knowingly booked an appointment on a false premise that I would have my tooth extracted at my initial appointment. More disturbingly when confronted with this deceit, attempted to cover up its misrepresentation by shifting blame to my insurance carrier. Pottstown Oral & Maxillofacial Surgery Associates, Inc. actions were immoral, unethical and unconscionable. I cancelled my appointment and vowed to share my experience. Before you consider Pottstown Oral & Maxillofacial Surgery Associates, Inc. understand its primary motive is PROFIT. DECEIT, MISREPRESENTATION and LYING are its tactics. Think about it. Unbeknownst to me it would knowingly have me drive for more than 2 hours only to have me wait another week in pain all the while putting my health at risk solely for profit. UNCONSCIONABLE.

"Free" = $125. I called for a information on a sleep appliance and was told I could come in for a…read morefree consultation appointment where they would take imagery, examine me, and discuss options. The cost was discussed multiple times and was $0. The exam was good and I was considering moving forward with the appliance in a few months when I could afford to pay out of pocket. Today, I get a call cheerfully telling me I have a $125 balance, as they were incorrect that my insurance would cover it. Even though they checked ahead of time and I confirmed it with them. So, I will pay this as I don't want the hassle of medical debt, but I want people to know they should not trust the estimates they give. Expect to be surprised.

took my VERY anxious daughter there after a disastrous dental visit with another dentist after she…read moreaged out of pediatrics. Dr. Shock was able to complete her exam, had her relaxed and calm during procedures and she was not in pain at all. The office staff was fantastic and overall I cannot say enough good things.

My daughter came here in july 2024. For a canine exposure. This "surgeon" botched the procedure,…read moreand she has so much damage. He said he would be financially responsible for the repairs necessary with another surgeon. He is actively avoiding my calls and emails. And i mean literally picking up and hanging up the phone. My daughter is traumatized. Do not come here.

The team at BZG took such great care of me during a wisdom teeth removal. Dr. Godlewski was…read moreincredibly patient and took time to discuss alternatives and expectations during a very through informed consent. I unfortunately had to drive about 3 hours to reach the office and his receptionist even allowed me to use her personal phone charger so I could have a GPS on the way back and sent me off with extra gauze, gloves, and Tylenol for the road home. I would not hesitate to recommend them to anyone needing such services!