Once I was finally brought back into the emergency room treatment area, the doctors and nurses who…read morecared for me were excellent. They were compassionate, attentive, professional, and I truly appreciate the medical care I received from them. Unfortunately, my experience before being seen was extremely concerning. I arrived around 1:50 AM experiencing severe pain radiating from the front of my body to my back, along with chest pain and difficulty breathing. I informed the registration staff that I was in excruciating pain and could barely speak because of my condition. Despite explaining my symptoms, I was told I would have to wait because several people were ahead of me. I then remained in the waiting room for approximately three to four hours while my condition worsened. During that time, my pain became unbearable, my breathing became more difficult, and by the time I was finally called back, I could barely walk or breathe comfortably. I understand emergency rooms can become busy, but waiting hours while experiencing chest pain, severe pain, and breathing difficulty was frightening and unacceptable. My concern is not with the medical staff who treated me once I was admitted, but with the registration and wait-time process. I strongly encourage Luminis Health to review its triage and patient reassessment procedures to ensure patients with serious symptoms receive more timely attention and care. I also ask that this feedback not be met with a generic response stating that the matter will be reviewed. Concerns regarding emergency room wait times and triage procedures are clearly ongoing issues, and patients deserve to know what meaningful changes are actually being implemented to address these repeated complaints and prevent similar experiences in the future. Thank you in advance for providing a meaningful and transparent response regarding how these concerns are being addressed.

The quality of care my mother received was outstanding. She stayed for six days, and the care she…read morereceived from her nurse, Hazel, and Patient Care Tech, Stephanie, was amazing. They truly made her stay comfortable and pleasant. She raved about them and insisted that I leave a review to show how much she appreciated their kindness during her extended stay. So thank you, Stephanie and Hazel, for making her time in Room 608 such a positive experience. It means more to me than you will ever know.

New building but same great service and quicker with the new computer systems in place. Another…read morehighlight is that parking is better now since it is located near the commissary and Navy Exchange in Annapolis. An additional highlight is that you can now bypass the security that was at the old location on the Naval Academy grounds. For me and many others this makes it a much quicker drive to get to over the older Hospital Point location. The building is new and bright with plenty of light passing through the large windows surrounding the place. If you are worried about getting lost there is a large directory display screen to help you get around. Service is outstanding from the staff for any of your healthcare needs and appointments are always on time. Remember to make your appointments online through the Tricare portal.

Every visit was 5 minute rushed and left feeling more hopeless than before. Getting an appointment…read moreis hard and then the wait for medications at their pharmacy was horrible...

I finished my last series of 6 ketamine treatments this past weekend and the experience was nothing…read moreshort of life changing for both myself and my boyfriend who joined me in the process. Here is a my journey... I went into the treatment without a lot of expectation that it could heal my grief. My mother passed away June 3rd from cancer and I was in a state of constant sorrow. I'm so happy to say it's given me an entirely new perspective on death, my Mom's passing, and life in general. I feel less anxious about the big things and I enjoy the small things and view their importance on a much larger scale. Overall I'm just happy, a feeling that escaped me, well really forever. Other observations that I was not expecting: -My endometriosis pain is gone! I've lived with chronic pain for years and I have none now. I was on the brink of getting a hysterectomy, but no need now because I feel back to my old self. -I've almost completely stopped drinking and do not have cravings for alcohol anymore. This was really surprising to me, but I love living with a completely clear head and healthy body. Judy, Kate, Libby and the rest of the staff at The Wellness Mood Center are truly my heroes. I am so grateful they came into my life and helped me through this journey. We looked forward to seeing their beautiful, smiling faces each week, and being showered with their love and encouragement only enhanced the experience. I am beyond thankful for this amazing medicine and all the love, healing, and happiness it has brought to my life. Don't walk, run to the Mood Wellness Center.

This ketamine clinic is exceptional; with a professional, skilled, kind and caring staff that…read moreanswered my multiple questions! This clinic is welcoming and has a very clean environment.

Came here and I do like this center! Calmer than the dc locations and ample parking. Staff is nice…read moreand seems calms and I've received good treatment from the staff.

One of the best things of having KP as your health insurance is that if your sick and youre not…read moreclose to home, you can visit one of the urgent care facilities in the area and still pay the same co pay. I had to go the urgent care. The UC wasn't packed (pre COVID) . When you arrive you go to the receptionist they process you fast and your seen pretty fast. The first part, is when they check your vitals and ask you questions on why you are there. Next, you are taken to a exam room. The wait time, to see the treating physician wasnt that long. Maybe less than 30 minutes. However, there's staff checking on you, etc. Eventually, I was seen and the whole process was good. The physician was very thorough, professional and had good bedside manner. Give me my script and I was on my way. The on site pharmacy is a plus. At 10pm at night, this is a blessing. I didnt wait long, and they were friendly too.

At west street medical they offer the best care. They are the most friendly and professional…read more Could not ask for better care.

This apparently is not an Urgent Care clinic. Door was locked at 1:45 p.m. Friday afternoon. No…read morenotice no signs saying they're open later.

I didn't think it was possible to get worse than the in-office experience at Patient First--until…read moretheir "Customer Service" center called me this morning. Speaking with Kathy Frank only confirmed that this is a systemic issue. Instead of addressing the problem, I was met with an argumentative tone and told they "see 800 patients a day," as if that excuses poor communication. We're talking about a $130 bill--yet instead of clearly communicating with patients, their process appears to push accounts toward collections. That's not a one-off mistake. That's a broken system. If your credit rating matters to you be very careful this with provider. I'll be finding a better option for my family.

Nobody was there when we arrived, but there was no indication that they were closed. Per the online…read morehours they should have been open for several more hours. I called and was sent to voicemail, so left a voicemail. I received a text six minutes later that said only "Sorry not available. Try patient first on west st in Parole". Beyond the terse & unhelpful tone of this text, my voicemail stated explicitly that we had walked; we had no way of getting to another urgent care, especially not that far away. My main frustration is the absence of any indication that they were closed and their failure to pick up the phone, even to put me on hold.

Excellent service! I was referred by someone I trust. This clinic is a lifesaver for me! I am so…read morehappy I found them!

Dr. Freedman is an excellent doctor. He formed this practice to detangle himself from the…read morehealthcare industry and yet still provide excellent healthcare service to those in need. Essentially, you pay for the healthcare you need. This is an excellent practice for people who cannot easily afford medical insurance and are shut out of our healthcare system. For myself, I enjoy the fact that The practice is personable and accessible, and I never have a difficult time getting an appointment when I needed it. I think many more people should be considering medical practices such as evolve, yet I still do not find that many. The closest analogy is somewhere like Care first, however, Care first is less of a medical practice run by one doctor and more of a mass healthcare system. Evolve is a medical practice, with an excellent doctor, competent staff, and a pay as you go approach.

This is a warning to anyone who may have a surgery or procedure at Riva Road Surgical Center. If…read moresomething goes awry, do not expect for them to do the right thing or take responsibility. I understand that Riva Road Surgical Center was acquired by a corporation this past year (United Surgical Partners International - USPI). I had surgery recently and it was a much different experience than I had experienced there previously over the last few years. This particular surgery included being assigned anesthesiologist Peter Craig who completely ignored my drug sensitivities and my wishes. Although my medical records clearly stated that I had serious adverse reactions to a particular drug including previous allergic reaction to that drug - and I specifically told him not to administer that drug to me - he did anyway, and then lied to me. There were other issues with him, but these are the most egregious. I had both a significant adverse reaction, as expected, and clear sensitivity/allergic reaction to that and other drugs. I reported this very timely to Riva Road Surgical Center and after "review" their response, in part, about Peter Craig's actions was as follows: "No medication error occurred during your procedure. Dr. Craig made a professional medical decision to administer [the drug] as part of your surgical plan.. We regret that you experienced strong and uncomfortable side effects post-operatively....We respect your wish to avoid such side effects in the future and your request will remain part of the medical record." The future? IT WAS ALREADY DOCUMENTED IN MY MEDICAL RECORD THAT I WOULD HAVE THIS ADVERSE REACTION [emphasis because their response was so ridiculous]. Essentially, Riva Road Surgical Center's position was that although it was documented in my medical record that I had an allergy to this drug and paradoxical adverse effects, we support that he administered this drug to you without your consent and against your wishes. We regret you had yet another adverse reaction to this drug. I would never return to Riva Road Surgical Center .

Excellent Surgical Center staff from Receptionist to pre-op nurses to surgeon (Dr Dennis). Who…read morecalled evening of operation to check on me. Extraordinary!

From beginning to end Dr. Parker and her staff treated my daughter and I with care, attention and…read morerespect. Jennifer, the Office Manger is the friendliest, most personable professional I have ever encountered! She is attentive, and everything is taken care of. From refreshments, to billing and making sure your next appointment is scheduled, she is on top of it all. I love the informational sheets and goals that are printed out at the end of each appointment reminding us of goals and vital information we discussed with Dr. Parker. Dr. Parker is enthusiastic, a terrific listener and you can tell she truly cares about the health of your child. I've never experienced a practice such as this and I would recommend this practice to any one seeking to feel supported throughout their journey to living a healthy life for their children.

This practice is exactly what we were looking for to help our daughter. First of all,Jennifer…read moreresponded promptly by phone and email to my request for an appointment. Shes kind and friendly,and answered all my questions about the practice,immediately felt we had chosen the right place.Dr Parker shows such empathy,is thorough in her questions, exam and never once made us feel rushed or like we were just a number. She listens!The office is comfortable and decorated in a way that you don't feel your at a medical visit. Definitely recommend this practice to anyone in need of a pediatric endocrinologist.