My daughter has been attending this daycare for six months, and she is now two years old. I…read moreabsolutely love the teachers; she has learned so much in this time. The director and other staff members are incredibly kind, always greeting us with smiles and ready to assist in any situation. I would highly recommend this place to anyone looking for a safe and nurturing environment to leave their children.

this daycare is amazing. I gave it five stars because I have five children they go to treehouse and…read morethey treat your kids like their child. Plus I have autistic child and they are amazing teachers the director everyone up there is amazing when I mean they care for your kids like this there they care for your kids like this there they grow a bond, a family bond with them, so bring your treehouse Academy

They are organized, professional and courteous! Great Teachers! And Staff! The place is clean too!read more

I strongly recommend that parents carefully reconsider before enrolling their child at The Pillars…read more Our family's experience was extremely disappointing, and the number of issues we encountered ultimately caused us to lose confidence in the care and management of this facility. From the beginning, communication and organization were major problems. When we initially enrolled our child, our paperwork was lost. Unfortunately, that turned out to be only the beginning of the issues we experienced. Communication throughout our time at The Pillars was consistently poor. There were numerous occasions when phone calls were not answered, and we frequently had difficulty getting information about our child while he was in their care. We were also told about internet-related issues that affected their ability to upload updates, leaving us with little or no information about what was happening with our child during the day. We also had serious concerns regarding staffing and the apparent child-to-teacher ratio. There were times when it appeared there were simply too many children for the available staff to properly supervise and care for. Basic supplies that we provided for our child, including diapers and wipes, were lost or misplaced. More concerning was the diapering care itself. Our child came home with severe diaper rash, which raised serious concerns for us about how frequently he was being checked and changed while in their care. We also became concerned about whether his basic needs were being adequately met throughout the day. On numerous occasions, when he came home from The Pillars, he would immediately devour food and drink a significant amount of water. As parents, seeing our child come home appearing extremely hungry and thirsty was very concerning and made us question whether he was receiving adequate food and water throughout the day. Another major concern involved injuries. Our child was bitten by other children multiple times. On several occasions, we were NOT informed by the school. We discovered that he had been bitten only after getting him home and removing his shirt. Regardless of how common biting may be among young children, parents should absolutely be notified when their child is injured while in someone else's care. We also experienced significant billing and administrative issues. At one point, The Pillars withdrew THREE WEEKS of tuition at once without informing us beforehand. Unexpectedly removing that amount of money from a family's account without clear advance communication is unacceptable in our opinion. Taken individually, some of these problems might be dismissed as mistakes. Taken together--the lost enrollment paperwork, poor communication, unanswered phones, unreliable daily updates, staffing concerns, lost diapers and wipes, diapering concerns, severe diaper rash, our child repeatedly coming home appearing extremely hungry and thirsty, biting incidents that were not communicated to us, and an unexpected three-week tuition withdrawal--they became a pattern that we could no longer overlook. When parents leave their child at daycare, they are placing an enormous amount of trust in that facility. We expected basic communication, transparency, proper supervision, appropriate hygiene, notification when our child was injured, attention to his basic needs, and professional handling of our account. Based on our experience, The Pillars repeatedly fell short of those expectations. We ultimately removed our child because we no longer felt comfortable entrusting The Pillars with his care. I am writing this review because prospective parents deserve to know about our experience before making a decision about where to place their child. I strongly encourage anyone considering The Pillars to ask detailed questions about staffing ratios, diaper-changing procedures, meals and access to water, incident reporting, parent communication, billing practices, and how the school communicates when its systems are unavailable. Based on our family's experience, I cannot recommend The Pillars.

We had such a positive experience at this school for over a year and a half, which is what makes…read morethis review so difficult to write. We truly felt like we had found a unicorn childcare situation. Our daughter and son were happy, thriving, and loved going to school. We trusted their teachers and felt confident in the care they received. Because of that history, we gave a lot of grace when concerns first started after our daughter transitioned into the Preschool 1 classroom at age 3. We wanted to believe these were isolated incidents. We attempted to partner with the school and hoped that things would improve. Unfortunately, the concerns became a pattern. When our daughter transitioned into Preschool 1, she was fully toilet trained, but she was physically unable to reach to fully wipe independently after bowel movements. Our pediatrician reassured us that this was developmentally normal for her age and that fully independent wiping at 3 is not the expectation for most children. After moving into this classroom, she began coming home repeatedly with soiled underwear due to incomplete wiping (not accidents). She experienced two UTIs during this time, something she had never experienced before, and our pediatrician expressed concern about the hygiene issues we were reporting. There was also an incident where she did have an accident at school and was picked up with urine-soaked shoes and socks. She had been left in them long enough that the bottoms of her feet blistered. When we told them about the urine-soaked socks, they appeared concerned, but when we raised our concerns about the soiled underwear, we were told that the preschool classroom was not allowed to physically assist children with wiping because of Texas state law. We later found that Texas does allow for toileting assistance when appropriate, but regardless of the legal interpretation, the classroom policy was clear that children were expected to independently manage this aspect of toileting. One of the administrators told us that in her 20 years of teaching, this was the first time she had experienced a child who was physically unable to fully wipe themselves at age 3. This surprised us because our pediatrician had reassured us that this was developmentally normal. After speaking with other parents of similarly aged children, we learned many families were navigating the same stage of development. The final incident was the point where we knew we had to make a change. Staff noticed a skid mark before we picked her up and had our daughter change her underwear. As we drove home, she was screaming and crying that her bottom hurt and was itchy. When we got home, we took a look and saw that her underwear was soiled. They had changed her but still hadn't helped her wipe away what caused her first pair of underwear to be soiled! One of the hardest parts of all of this was seeing the change in our daughter. She went from being a very outgoing, joyful child to becoming much quieter and more withdrawn within a matter of weeks. After leaving and transitioning to a new childcare environment, we have seen such a positive change. Within days, she was back to being her happy, outgoing self, and she has not come home with soiled clothing once. I want to emphasize that we truly appreciated many of the teachers and positive experiences we had during our time at Primrose Rowlett. We were very sad to say goodbye to our son's classroom. This was not a decision we made quickly or easily. We stayed because we cared about the relationship we had built and wanted to believe the situation could improve. Ultimately, we realized the Preschool 1 classroom was not the right fit for our daughter's needs, and the way our concerns were handled by administration was not a good fit for our family.

Primrose of Rowlett is amazing. Their staff are very nurturing and passionate about creating…read moreenvironments that allow children to thrive.

Ms. Angela is an amazing woman! She runs an amazing home preschool which is something I was…read moredesperate to find! I like the home setting more personally and wanted my 2 year old daughter to have a more cozy close-knit place to learn and spend her days! My first meeting with Angela I knew immediately I'd finally found "the one"! She was so sweet to my daughter and I the minute we walked in! She definitely loves her job anybody will quickly experience her warmth and passion for kids! I enjoyed her in depth questions and discussion we had about what my goals were for my daughter while she was there. Environment: safe, organized, very well set up kiddy place! So many activities & best of all she has a great schedule and routine she sticks to! I love that she worked on potty training too since we're in the midst! She feeds the kids great healthy home-made & organic foods! Best part on our first day was her midday update to me on how my little princess was doing! She had an amazing day I could tell by her not asking for Mama once on her first day at school. I could go in but I would highly recommend Ms. Angela to anybody! Whether it's full-time or drop in care, I can say you won't regret leaving your precious kiddos in wonderful warm hands!

Ms. Angela has been wonderful for my daughter who has been at this school for 2 years. My 3 year…read moreold has learned a lot, made friends, and been potty trained all while having fun. I chose this in home school because at the time my daughter would not go any strangers but she liked Ms. Angela from the very beginning who she still loves to this day. She is a very caring person and treats the kids like her own while teaching them the necessary skills to be their best! I am so grateful I found a place that I can trust for my daughter to be well taken care of and provide a great foundation!

Recently over thanksgiving break my husband and I scheduled a tour for my 16 month old son. We are…read morein the process of finding a daycare in our area. With the great reviews this daycare was a top for me! We were highly disappointed. Overall we were not treated as I thought a family should have. My son was not ONCE acknowledged by the director who gave us the tour. Not once did she ask our names or introduce Herself to us, I actually had to ask what her name was. She definitely seemed very much like she didn't want to give the tour to us. She ran through information that didnt pertain to our son and I feel like she skipped over very important questions she should have asked us. Clearly she was not a welcoming director and I was surprised she was the director. She ended with asking us if we had any questions, answered all of the questions we had. We have had tours with daycares that treated us so kindly. This daycare quickly was scratched off our list and I hope this can help someone in the future.

We where super excited to enroll our newborn. We paid our deposit and a month later we found out my…read morejob was relocating. The paperwork states that refunds could be issued for special reasons. I gave them 6 months notice and The director still shut me down as soon as I told her the issue. If a move doesn't qualify what does? They should definitely take that out because obviously nothing qualifies. She was so rude and acted as if I was wasting her time. Look around before going here. It should have been a red flag to us when she wouldn't even let is tour the whole facility. Won't make that mistake again. And it's true, I see, all they care about is the money as some others have posted in their reviews.

So my daughter started at Pillars this Monday June 1st. Her 2nd day there which was Tuesday June…read more2nd, I sent my father up there to check on her around lunch time because she had listed off a few reasons for why she didn't have a good first day there. After my father got there and spoke to my daughter, he called me and told me that a little boy had punched my daughter before they went outside to play, and then while they were outside playing the same little boy kept teasing her and chasing her and also kicked her water bottle across the playground. I was surprised to hear this because I hadn't recieved a single call from anyone at Pillars about any of this happening. So I called up there and asked to speak to someone that was aware of what had happened, and after being on hold for 5 mins a lady got on the phone and told me she qould have to call me back and before I could say anything she hung up. About 5 mins later they called back, so again I asked to soeak to someone that was dealing with my daughter being punched, teased, and her water bottle being kicked around the playground and the lady said that she had talked to my daughter's teacher and they all were aware of what took place. So I asked her why I wasn't notified about any of this happening, and her response was " we normally only notify parents of a situation if the child gets hurt"... So I asked her how would she know how bad it hurt my daughter when the little boy punched her. After she realized how stupid she sounded, she then said "oh I misspoke, I meant to say that we normally only notify parents about a situation if the child is bleeding or gets bruised"... I dont know which statement was worse, but they are both bad, and most importantly wrong. I told her that just because my daughter was not bleeding, or whether she had a bruise or not, that none of that matters and they should have called me to inform me in at least a reasonable amount of time. But according to both of her answers, I highly doubt I would've ever gotten a call from them to notify me that a boy had punched my daughter, teased her, chased her, and kicked her water bottle across the playground. At this point I was frustrated, and honestly wasn't going to keep my daughter around "adults" that were this out of touch with reality, and around people that clearly didn't really seem to care. So I told her that my daughter would not be returning ever, and then she started to get an attitude with me and then she hung up on me. So to all of the parents out there considering leaving their child under the care and supervision of The Pillars Christian Learning Center, I would advise you to seek care elsewhere if your child's safety is important to you. This all happened within 2 days of being enrolled there, I can only imagine all of the negative things that would've continued to happen if I left my daughter at that poor excuse of a Christian daycare. I would trust my dog to look after my child before I would ever trust anyone at The Pillars Christian Learning Center.

Love the Whistle Stop family from the ladies at the front (and Blake), Rita in the kitchen and all…read morethe teachers my son has had while attending since 2020. This team at Hickox truly goes out of their way to make the children feel loved, educate them and keep them entertained with great activities every holiday. You guys are amazing!

We LOVE our school. Let me draw a picture. We drive up for drop off and 3-5 staff members are…read morestanding in the front of the school, poised for welcoming students. They open our car door to let my boys out and greet them by name, wish them a good day, and then wish me a good day before I drive away. On the day my youngest son returned to school after a long absence, they cheered that he was back. (I wept all the way home:) Once inside, the boys go to class. They have (mostly) one class per grade. My son's 4th grade teacher is so dedicated she has offered to tutor him at home to help him catch up in areas he has trouble in. Also, parents are welcomed and encouraged to attend classes anytime. How about that!! This school participates in Rachel's Challenge, encouraging kindness among students and staff. The office staff are the first and last faces you see at school, and kindness is what you are greeted with and sent home remembering. What an amazing difference they make. This is our first year at Advantage Academy. Perhaps our negative experiences at former schools enhances the sense of community found at AARowlett. But I count my blessings every day, knowing how it could be so different, had we stayed at another school. Thanks to ALL of you, from the Principal, to the Lunch Lady, for paying attention and showing interest. My kids have no doubt they are treasured.

We had the privilege of having 2 children start school at Lake Cities Montessori. We couldn't be…read moremore happy with the level of love and care that Mrs. Mary and her amazing staff showed our children. The academic, emotional, and mental developmental growth our children demonstrated while there was remarkable. We moved away, or we would still have our children enrolled. What a sweet place to have your kids learn about the world, and themselves!

My son has been going here since he was 3 months old, he's now 18 months old. We LCMS! All of the…read moreladies in the baby room have been awesome (Katherine, Nina, Holly, Maria), we also love the manager Mrs. Daniella. I like that each age group of kids is taught something new and they get to play outside, and aren't just sat in front of a TV (like a few other daycares that we toured). They are always through and answer all of our questions. They also text me during the day if they have questions or need to let me know something, which I like and am very appreciative for. I also like that it is a smaller facility and the class sizes aren't maxed out. 10/10 would recommend to anyone with a child.

Since they keep deleting my review on Google, I'm posting it over here. As many times as you (the…read moreowners) delete it, I will just keep putting it back up. The reason being that PARENTS HAVE THE RIGHT TO KNOW AND DESERVE TO KNOW THE TRUTH ABOUT YOUR FACILITY! My daughter started here over 4 years ago and I had a very pleasant experience until this last year or so. I knew the place had gone down hill after the new owners took over, but I was unaware of just how badly. The staff there is completely negligent and can't be bothered with properly taking care of the children they're suppose to be supervising. The staff keeps quitting and they seem to keep hiring younger and younger employees that talk rudely to the children. I've heard and seen the staff yell at kids and tell them to shut up. I've walked in on teachers allowing the kids to use YouTube and watch inappropriate videos such as The Muffin Song, for example. This last month or so my daughter kept telling me about so many things that were going on there and how the teachers don't care. Some were happening to her and some to other children. Children would physically and verbally bully other kids and staff would not intervene. This happened to my daughter and she had to physically defend herself more than once. I would address my concerns with Mrs. Beverly, the director, and I didn't feel heard or satisfied that my complaint would be thoroughly looked into. The last straw for me was another child making sexual comments towards my daughter and another young girl. Then a few days later I was alerted that breakfast was not being provided to my child before being taken to school and that the daycare has forgotten to pick her up from school more than once, which they did not inform me of. When I addressed this with the office I knew nothing would come of my complaint and I made the decision then to begin looking for another daycare and remove my daughter from a place I no longer felt was safe. While I was in the process of finding another daycare I went onto the Texas Health and Human Services website and looked into Oak Leaf. I was shocked to find out that since the new owners have taken over they've had 69 violations since 10/25/2017 and as recent as a few months ago! Everything from hiring employees without completing background checks, not providing water to children, one staff member actually hit a child, unsupervised children outside, staff not aware of how many kids they have in their classrooms, releasing a child to an adult without verifying their ID to see if they were approved to do so which the person was not authorized to do, a child outside with no clothing and unsupervised, leaving cleaning chemicals in places easily accessible to the kids, staff allowing kids to physically fight, and so many more! It's all there on the Texas Health and Human Services website. So, if you don't take my word for it, look it up for yourself and see it with your own eyes. This is place is unsuitable to care for children. DO NOT trust them with your precious babies. When the owner found out I was transferring my daughter she actually called me to ask why. I explained to her everything I was concerned about and brought up everything I'm writing in this review. She tried to justify all the violations and made statements like "it's not what it looks like" and "it didn't happen the way the state inspectors wrote in their reports". To me, that is unacceptable to try to shift blame and not accept responsibility for the things that are clearly going on in their facility. The only positive thing left there is Mrs. Cheryl. She's just as great as she was when my daughter started there in 2015. http://www.dfps.state.tx.us/Child_Care/Search_Texas_Child_Care/CCLNET/Source/Provider/ppComplianceHistory.aspx?fid=1293228&tab=2

Great school for my toddler . Everyone makes mistakes. I love seeing my son so happy this school he…read morewas always at home since he was 2 me and my fiance decided it was time for preschool. My son loves to tell me how much fun he has with his teacher and also with the kids.

I came here for grandparents day and was impressed with everything! The students were all happy…read moreand really like their teachers and the teachers and students engage very well. Lots of great rules to live by hanging around the school. This is a happy place and I am glad my grandchild is happy here! Review #2119

This is the best school so far, our son attended this place pre-COVID, our son loved and enjoyed…read moreimmediately after he started, it was amazing to see after my son cried for a year and half at the previous school. It was worth waiting for them to be available for my son. Teachers were very supportive, gave us suggestions and helped our sons development. The office staff knew our cars so they called our son as soon as I turn into the driveway and he was ready to come out when we park the car, we didn't wait to pick up our son. We enjoyed attending every events like the open school, grandparents day, and Christmas, not only to see my son but others growth. What we liked was their menu too, they had fish day. They care what nutrients to give children too. We were sad to leave this school.