I have never had a problem at any CPT locations other than this one. I am not sure if the lady I…read morekeep seeing there is the manager or not (middle aged woman with long dark brown hair); but if she is, the CPT owners need to rethink their decision. I have been tanning with CPT for about 7 years now. I started with the 22 mile road location, moved to the Livernois location, and frequent the Mound location as I work out at the gym in the same plaza. Every time I go into the Mound location, I am strictly guided on what to tan in, amount of time, and bombarded with unnecessary questions. Again, I have been tanning for about 7 years and I know what levels I can do, how much time, lotions, etc. etc.. If I want to up my time for the bed by ONE minute, I should be able to do so. I understand if I wanted to make a jump like 5 minutes but ONE?? Not to mention that who I assume is the manager of the Mound location I have seen outside the salon on multiple occasions on her phone and smoking. I feel that doing that is a bad look for the company considering she is on the clock and wearing CPT apparel. I will never go back to this location. It is a shame to have to write this as I love CPT but that location is nothing but problematic. I will be sticking to my Livernois location from now on as they treat me like a human, and not just a person with a dollar sign over my head.

Went tanning at my this place for the first time!! Wonderful, friendly staff. Facility is super…read moreclean and inviting. Would highly Recommend this tanning establishment.

The place is always clean. Front desk is often friendly and helpful. Haven't had a chance to get…read morecoupons lately but the prices are good. It hasn't jumped up like a lot of other things in our economy like gas and food. Bummer they have two beds for level4 but had to wait, not a bad wait time.

Beware... I was signed up free membership I was told I could cancel at any time on my last…read moreappointment I said I'd like to cancel... They've continued to charge me I've tried to contact them I was told I may not speak with anyone in management that they will call me which they never have. There is no management to speak with no names are phone numbers are allowed to be given out according to the girls behind the counter and they have no control about refunding the money that I was charged unlawfully.

Great people, equipment, and pricing. Recommend this place highly. I wish they offered a…read morehealthier selection of tanning lotions though.

Love all of their new wellness services. I have noticed such a drastic improvement in my skin being…read moreoverall brighter, brighter and more toned as well as feeling more detoxed and less sore. Truly helps the skin and all in body functions so you can feel your best! Also have noticed a HUGE improvement in the way my skin tans due to my circulation being increased by these services!

Extremely disappointed with Chili Peppers Tanning in Richmond. I purchased a tanning package at…read moretheir Romeo affiliate location just two months ago and was told that sessions could be used at both locations. Now that ownership has changed, they suddenly refuse to honor the sessions I already paid for. As a customer, that feels incredibly unfair and misleading. Ownership changes shouldn't become the customer's problem--especially when money has already been spent in good faith. A simple effort to honor existing packages or offer some type of resolution would have gone a long way. Instead, I was basically told "too bad." Poor customer service and very disappointing business practices. I definitely won't be purchasing from them again.

This isn't the usual Chili Pepper's that I go to but it's close to home and fits the bill…read more Staff is really friendly. Lots of beds and stand ups. Always clean. Sign up for emails to be alerted about sales and coupons. Free sample of tanning lotion on your birthday. They run sales several times a month.

I go tanning at this location all the time and I'm not sure how I haven't realized how dirty some…read moreof these beds are. I was in one of the rooms today and I saw all this dirt and grime so I brought it up to the front desk girls and they say "they detail it once a week" but that's obviously not true. It looks like this grime has accumulated overtime. Especially with the mounts of dust on the speakers. I hope they do something about this.

This review is not toward the girls who work at this location as they are all very nice. This…read morereview is for the owner. For the past 3 weeks now, there are bulbs burnt out in room 6. And they are the same bulbs. Every time I go in, I know what bulbs they are. So you want customers to pay what you are asking for but you won't give the service. I use room 6 because it is the highest level of tanning that you have and I'm not getting the full results because there are a lot of bulbs burnt out. I purchased the best package and it expires on August 1st and I won't be back. There are plenty of tanning salons out there! Please give your customers what they pay for.

I went in to get a spray tan, I am from out of town they had the same machine that I use at home…read morebut said they didn't have what I wanted. I usually do the rapid. I ended up doing medium and some spots look like there is no tan at all and I didn't do the rinse until hour 10. My legs I did a double spray look barely touched, it's so splotchy in some areas with tan and not even sure spray came out in others. My face neck, chest, look untouched. I did as I've always done follow the guide and prepped as you should and never had an issue like this before. Girl working desk wasn't super confident in her knowledge or setting it up but was friendly and trying so not sure if it was done correctly but glad this was only $10 for first time going there. I also questioned the hydration spray not being at the end, she said it was built in which where I go it's done at the end. Even family today said they can't at all tell I had it done. I would not go again to this chain and really bummed since I leave for a birthday trip tomorrow and wanted a nice glow. Just bad overall, which I've never had an issue with the spray tan machines before, always been pleasantly surprised but this place was not it for getting it done.

I had gone in tan, and i just wanted to tan my back before prom. it wasn't anything very hard, but…read morei had never had a spray tan and was confused. anytime i were to ask a question the 2 teens at the front, one with big eyelashes and the other was very tan, they would look at me and my friend nastily and like we were speaking gibberish. they gave us nasty looks and would glare at us even if we didn't say anything. the vibe in there was very stressed and almost mean girl energy is what they gave. we had no idea what to do and they were absolutely no help at all. we will not be going back and it was a waste of 10 dollars. this experience was 5-29-25

Highly recommend this Chili peppers location! Everyone is super helpful! If you need anything, Lexi…read moreis super helpful!

From the owner: Hottest bulbs, hottest deals, and darkest tans.read more

Well I have been using the Tranquility Slim Pod for a few weeks now, and I LOVE IT! I love the…read moreheat, I crank it as hot as it goes and turn the vibration up to the highest level and let it work its magic! I feel like it's helped my aches and pains with its restoring benefits. I love that you can change the light colors in the Pod depending on what you want to work on that day. My skin has also started to look and feel smoother. This baby makes me sweat! I always use Body by CT to get the most of my sessions and it's amazing! I love the smell of the lotion, and it really enhances the session. I also started using the Red Light stand up yesterday! I can't wait to see results from the benefits Red Light can aid in. I will give more updated info after more extended use of the equipment and products. So far I'm loving it all! :)

An awesome place to tan The staff is extremely helpful and always super friendly - Tia was great…read moresigning me up.

Friendly staff, great bulbs, very clean. Wellness products that are offered are an added bonus in…read moreaddition to tanning.

Have had nothing but great experiences here....I use stand upstairs only...very clean and friendly…read more Christine W

It has been a few years since I've been to a tanning salon but in preparation for an upcoming trip…read moredecided a little bit of tan would be smart. This location of Chili Peppers Tanning is in my opinion very nice. It's clean and my experience with the staff has been very good at every visit. Emma helped get me signed up, gave me the tour and walked me through things. She did a Great job! Carlee also gave some tips and was very pleasant. It makes all the difference to have engaged staff that speak clearly

From the owner: Hottest bulbs, hottest deals, darkest tans.read more