I'm writing this to talk about the best customer service i e er received from the front of the house manager Kristen. Long story short I ordered doordash and the guy picked it up and didn't co firm he did and stole it. I just moved and have no food plus the worst couple days. I was told by doordash that the original order had to be cancelled and reordered. By that time I ordered and it was too close to closing so I was getting nothing haven't eaten all day. Kristen who is so kind new of what happened and cooked my food but I had to come get it which I understood. It wasn't chili's fault what happened but doordash. She went over and above to check with me to make sure what I originally ordered was what I could get. I wasn't charged and they waited for me bc it was a few minutes after closing. Kristen in no way had to do what she did is what tells me why she is manager. A very caring person with great I mean great customer service. Plus she is super nice and humble. She really made a horrible fight laughable as we were both joking y the time I left. I never write reviews but it's people like her that deserve praise by the bosses. She In no way was respo sible but bc she is cari g frlt for me and wanted to make sure i got what i intended to in the first place. Kristen is a one in a million who goes out of her way for people she doesnt know bc thats the type of great person she is. If there were more Kristens in charge stores and restaurants would nevet have complaints. You could tell that wad just that type of person I k ow this is long but i would of haf no food tonight if not for her and im so thankful i got to meet her. Bc of tbis experience i will always choose to eat at this hilus. I hooe her bosses know what they have in her She exudes professionalism and ovetall great integrity. I really hope het boss sees this and see how she turned my night around. Thank you zkristen if we could only duplicate you passion and caring for what you do. I want to thank you. My day was horrible amd you going out of your way dhoes there are still great people out there that take there position to a diffetent level. Thanks Kristen and please dont change. You will go far in life. read more

I don't know what I was thinking when i grabbed lunch with a friend at Chilis . This national chain has been crumbling from the start. Overcooked crusty burgers, barely warm fries and a smell that I can't get out of my system. The salsa was clearly right out of a #10 can and couldn't have been any worse. I wanted it be be better, I swear. The service was good and our server was charming and fun which salvaged the entire lunch.. Chilis, come on, you can do better than this. read more

Nice ambient and very good food, for being a chain restaurant. The food is very delicious. If you wanna have fun with friends come here

You're average chilis experience. Food is good, drinks are strong, service is quick. I've never had a bad time in this place and I'll be coming back. read more

Just don't go here... the food was absolutely awful and we waited over an hour for an appetizer and NEVER even got napkins or utensils... I couldn't even tell you who our server was. Absolute chaos.. I'm actually in shock. We told one of the waitresses and she said oh sorry and then proceeded to give us a $45 bill .. for what?! Two, awful cold appetizers and two soft drinks that also took forever to get to us (and they didn't even have dr.pepper) So bad ... don't go just don't read more

Unreal. Ordered door dash and got the southwest egg roll app.. and they sent a tray full of fried mozz instead. Come on. Do your job

I was craving ribs and Chili's delivered. The Mexican corn is my new favorite side. I could eat it everyday. Our food arrived piping hot. Perfect! The service was quick and they accommodate kids nicely. Our waitress was attentive and i love when they take a few minutes to chat. read more

A bit disappointed. We went for a light lunch and ordered the "Triple Dipper" appetizer and a cup of chili to split. First came the chili. It was actually chalky with cumin but it was also cold. I usually don't send back food and want it taken off the bill, but it really wasn't tasty and they had the chutzpah to serve it cold so we requested it to be removed. We literally each took a bite. The Triple Dipper wasn't bad at all. I love the South Western egg rolls. Here's the part that chapped my ass. We asked for the check and our server directed us to the kiosk on our table. The bill wasn't itemized and I asked if the chili had been removed, it hadn't which our server rectified but a non itemized check is a bit slippery in my opinion. read more

I have previously had orders delivered to my home due to me being disabled. Now there is a $25 minimum for delivery service. Guess I'll have to find another. Very disappointed! That I had to spend $8 of food I did not really want in order to get a pizza delivered. Delivery is a Huge Perk when you become disabled! read more

Food: Sometimes salty. Not much variety. The two best items are the fajitas and the never ending chips with Queso dip. Those two items are incredible. Service: The staff tries super hard. I'm sure there are some unsafe practices in the back but hey, see no hear no... Environment: Loud, but spacious. Good temperature but crowded. Cost: Hey you know, I've seen worse, but sometimes I wish they would run a special or two. read more

Whoever the clown they hired as a cook that was working on 10/23/2022 should be fired immediately. Clowns want top dollar and can't even cook a hamburger correctly. I will never eat at this place again. Fire your fake chef and then it'll be better. Zero stars if I could read more

This is the worst restaurant I've ever been to i got there at 10:05pm and i got my food around 10:50 , there was only 2 family's with there food already served , the food got here and it was cold , the cilantro and avocado was black and old , customer service sucked . read more

Chili's - Chicken tacos - American Near Me - East Haven, Connecticut

While in the area Saturday 3:4:23 around 7pm I stopped at Chili's I cannot remember the last time I did has been years especially this location. Went to the take out section the young lady there was on point trying to get that section moving. it was busy drivers waiting for their orders for deliver plus the regular restaurant order wasn't busy where there was a line to wait to be seated however the kitchen was busy. Considering the busyness at the takeout my wait time was not bad. Now the biggest thing for me was having access to see the kitchen and how everyone was without gloves touching the foods, their clothes and body parts or hair. Two went to bathroom in the midst of preparing food no paper towel to indicate they dried their hands etc and back to preparing food. Those bathroom knobs etc. are filled with germs. I was applauded and in dismay there was a manager or some shift team lead there and they too was gloveless and without mask Public Health and Safety isn't a concern in these food establishments. The atmosphere very dark setting that hides a lot of things as well as if there's particular in your food like hair etc. since there's no head covering either in the kitchen. The 2 stars went the the Host at the pickup door she was bubbly, friendly, sweet and helpful with the menu. read more

Super great staff! The food came out quickly and was all perfect. Would definitely recommend:)

If I had the option to give less than one star I would have. Ordered the seafood pasta to go for the first time, wanting to try something new. At first I Thought that there might be a fillet under this hunk of burnt cheese but to my surprise that's just what it was, a hunk of burnt cheese. IT ALSO included shrimp and they gave me three of the puniest little shrimp and that's it. I feel abused, robed, and hungry as all get out. I will never go back again. I am so upset that if there were no law, I Would strike back and in away this review will do. CONGRATS Chilis on the worst meal I have ever ordered to go in my 55 years on this planet! read more

They were having a lunch special at the time, so I took advantage! Choice if several pre-selected entrees with one side, choices of house salad or chips& salsa, and a molten chocolate cake all for $10( 2for$20) I got the house salad with citrus-balsamic dressing. What a wonderful start!. I chose the burger with a side of grilled asparagus. Everything was fresh and tasty! Only thing is that I wish I knew the burger had mustard on it, I hate mustard, but I was still able to enjoy it without the bottom bun and some lettuce. The molten cake needed to be heated, and came with three different sauces. What a wonderful finisher to lunch! According to other reviews, the major problem with this location is the service, but luckily we ordered to go. I mean they did forget an item in our overall total order, but it wasn't really a big deal and no one wanted to go back to get it. So maybe stick to ordering out and check your bag before you leave. But In the end, the food was really good! read more

Chili's - Burger w/ side of asparagus and a house salad "to-go" - American Near Me - East Haven, Connecticut

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I cannot believe how dirty this location was , and short staffed . I had ordered to go , and when I arrived at the time that was given to me , I was waiting with 10 other people . Did not give utensils or napkins as I requested . If I would have known this I would have driven to milford read more

I ordered pick-up from DoorDash. When picked up my order, the person at the pick up desk was on the phone, she looked at me at started talking on the phone. I stood there for about 5 minutes, and she would not even turn around to ask me if I was here to pick up. So I saw the rack with pick up orders on it, so I just took me order and left. I could of took all the orders on the rack, and she would of never known anything. The kitchen was a total mess, and if the health department walked up in there, they would have a big problem!!!! read more

Never go to chilis! I was eating a southwest egg roll and a clear substance came bursting out. This was far from normal never eat here! read more

Chili's - American Near Me - East Haven, Connecticut

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Ordered take out yesterday. We had an old menu. Ordered a guacamole burger. Was told they no longer offered that but for an extra $1 they would make it for me. They would put the guacamole on the side. I ordered it medium. Burger came with no cheese, a tiny bit of salsa, and sliced avocado. Fries, no pickle. Burger was very well done. Edible but not what I wanted and had to pay extra. read more

They should fire the managers. Understaffed. Speaking from experience of being a manager at a restaurant. They have a responsibility to their staff and customers. They've been short staffed for a very very long time. Their management company that owns chili's should intervene. Kids that work there are rude as well. Hard to even order Burnt food as well. read more

We often don't come to chillis in east haven. I stopped by last weekend with my son and husband. We had to wait about 15 to 20 minutes. The food was amazing. We only came for the appetizers and fajita. Everyone came out good, rice was a little hard!!!!! Our server sam was very good to us, she checked up on us about 2-3 times. We will definitely come back and I hope we get the same great service again. read more

Pretty typical Chili's. Cheaper than most similar restaurants (Applebees, 99, ect). Plus Nicole is a fantastic server :) I do like the team thing they have where everyone chips in on everyone's tables. Seemed like everyone was right on top of everything. read more

SOOOO bummed out. They literally took CHICKEN TACOS OFF THE MENU! WHAAA???? They're a Mexican chain restaurant & don't offer basic chicken tacos anymore? Are you serious? The employees are so sweet & try so hard.But this place SUCKS now! PLEASE BRING -BACK- CHICKEN- TACOS!! read more

The wait was terrible your host with the gauges didnt want to seat any tables and we watched him turn around multiple people with spots open told us it was an 1 and a half wait when it was nowhere close to it but ig it was if you count the wait for the food couldnt have been that busy if you had waiters flirting with customers and I never got my f skillet cookie :/ Probably gonna stick to shelton from now on Also what the fuck do you make your margaritas with apple juice I litterally had to beg my server for a real margarita what a waste of money smh Also when i asked if my party could leave a number to be contacted when our table is ready the guy said ya but you dont need to like how tf am i gonna know then read more

Place is trash. Walked in the other night, tables weren't cleared, trash on the floors, booth we were seated in wasn't even wiped down. Disgusting. I know it's only chili's but cmon. Walked out and went to Eli's in Branford for some real food read more

Food was ice cold, and looked disgusting and this was my first time getting food from her and its disappointing.. read more

Chili's - Chili - American Near Me - East Haven, Connecticut

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Not a great restaurant. Slow service and no one is ever at the front to greet, the wait is incredibly long, and the wait for food is long too. We show up on occasion because the kids like the food and it's convenient. But other than that, it's not worth it. This restaurant needs to staff more employees during busy times and be more attentive. read more

Decided to stop at the East Haven, CT location for lunch on our son's birthday. I ordered the ancho-crusted sirloin, very well done. I specifically told them if it was pink at all I would send it back. I do this at every restaurant, to avoid having to send food back. The server asked me if they could butterfly the steak, as she didn't want my steak drying out while it cooked. I said that was fine as I knew it would take longer for my steak to cook and I didn't want my family to have to wait while my food cooked. Our food finally comes out and I notice my steak looks odd, for a sirloin. I cut into it, still pink. I handed it right back to the waitress and told her I don't want another one. She could care less. Did the manager come over? Nope. When she came back we informed her that they tried to pass off a rib eye for a sirloin. She gave us a look that implied she knew what was going on. She neither confirmed nor denied our "allegation". She didn't have to. The look on her face when we mentioned it said it all. Did the manager come over after this? Nope. My wife and my kids finished their meals and we went to pay, but they still hadn't removed my food from our bill, so we had to wait on our server to fix the bill. Did the manager come over? Nope. As we were leaving, the manager then decides to try and talk to us. Seriously? Now she decides to make an appearance? Bad service happens, I get it. Cooks screw up orders, which they did. Trying to deceive and defraud customers is another thing. I don't appreciate your restaurant/franchise trying to pass off a lower quality cut for a sirloin. Corporate should really look into this location and what they are doing. I can't be the only one to have this issue... read more

Truly awful customer service. I dealt with the nastiest woman I've ever had the displeasure to order from in my life. She was a very snotty girl with fake eyelashes and a fake Valley girl accent. She told me that I should have parked in a To go parking space that was occupied upon arrival. Then she proceeded to call me a liar saying that there was no car there. She mumbled the whole time she waited on me. Under her breath she was saying things like I was inconvenient to her. Rude rude rude as HELL. It's too bad because Chili's has decent food but it's not worth getting abused to get your food. Also they got our order wrong. I asked for 2 chicken dinners they gave us one. Will never go back ever. I'm going to call Corporate and let them know about the truly awful service I received from their associates. Miss Fake Eyelashes is driving customers away. Chili's needs to hire people who won't treat their customers like garbage. Unfortunately I had to give this location 1 star but they don't deserve that at all. Worst customer service I've ever experienced in my life. read more

This is our Go-To place as it has not only served East Haven residents superbly but the community as well. You will always see them supporting the local youth teams, marching band, you name it they support it. We support them for their kindness and thoughtfulness. The way they rally around the community is PRICELESS. Their drinks are quick and refreshing with a variety full-service bar. This is also one of the only places we can go in peace as they have a video kiosk for our grandson that keeps him entertained and not whiny :D We have come to know the servers and manager well over the years and that is another positive. The wait staff treat you like family. My six-year-old grandson gets his hugs from the waitstaff and turns to us and says, "I'll get us a table" he is that comfortable here. Yes, we have our favorites and YOU know who you are.... Hugs Hugs Hugs The food is always prompt and hot ready to go.. When they say the dish is spicy be prepared to get MILK lol FIRST RATE CHAIN that has great food and great service I will recommend to all my friends.. Hummm a lot of them meet us there :D Thanks for all you do!! You're very much appreciated!! Gina Falt read more

Chili's - Hanging with friends :) Always seating at the bar no wait!! - American Near Me - East Haven, Connecticut

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There's a reason why my friends and I call this place "Chili's... fuck you." We went there for lunch the other day since it's literally right around the corner from our house, and we figured we'd give it one last chance. Well, the third time was not a charm. My buddy and I both got chicken soft tacos, and they were atrocious. The chicken was practically inedible. It was so overcooked it was more like jerky than anything. They also put cheese on my buddy's tacos after he very clearly asked for no cheese. I'll justify my being forced to give it one star because of the $2 draft beers we got. But, really, who gives a crap. Avoid this restaurant at all costs. Chili's... fuck you. read more

I really like this Chili's. The food is good and so is the services. The staff and management are very friendly to their customers and make everyone feel welcomed. I have never been unhappy with the food here. For those that complain, this is a chain restaurant and they are limited by what they can sell. I go here frequently and I know that they serve good food. For a chain restaurant, this is one of my favorites! I also wanted to state that this establishment also has a special place in my heart. About four months ago we had a plane crash into a house here in East Haven and this restaurant picked one of their busiest days and donated 50%of their sales to the parent of the two children that were killed in this tragic event. To me I will always be grateful to them for their generosity to the community . read more

What can you say. It's Chilis. I work across the street so we come here for lunch meeting once in a while. It's the same food everywhere. Not great, not terrible, just ok. read more

Chili's - American Near Me - East Haven, Connecticut

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Plate chips in THE FOOD! This place is an island of mediocrity in a sea of second rate offerings. This crumbling building is virtually filled with exhaust fumes from the endless sea of trucks and cars hurtling down I-95. It's bearable only when you are too exhausted to cook at home and don't mind spending $40 a person for soggy food and drinks. On our last visit we had a lovely meal of Fajitas and cracked porcelain. Luckily, no teeth were significantly damaged and we escaped without food poisoning. Never again. On a positive note, our server was chipper and happy, but was unable to deliver a complete meal over the course of our stay - which was cut short by fragments of plate in the food. Ug. read more

This particular Chili's location has let me down in spectacular fashion the only two times I have ordered pickup. Since the second time was earlier this evening I will recount the tale. I ordered online, the dinner for two with the onion petals, chicken fingers, ribs, and the cast iron cookie for dessert. As soon as I place the order I get a phone call saying that they are out of ribs and I will have to change my order to something else. No big deal I say, I'll just get the burger. I didn't think of it at the time but the woman on the phone didn't ask me how I wanted it cooked but in retrospect I should have asked. Now I want to be clear I have no complaints about the particular employee who I was dealing with. That being said when I got inside I could see my food was sitting on the takeout counter and I thought to myself... Great I should be in and out in no time at all. Well the employee at the counter is on the phone with someone who is trying to place an order and apparently they have bad service because they have to repeat everything like 4 times. It takes a full 10 minutes during which my food is just sitting on the counter getting cold and soggy. Now the woman finishes up taking the phone order and turns to me and says she is really sorry but she will have to get her manager to come over and approve the change on my order from ribs to a burger. It is at this time that I ask how they cooked my burger, because I normally ask for it medium rare. She said well done and I asked since I had to wait for the manager anyway, could they throw me on another burger. She said that they were super busy in the kitchen and it would be at least 20 minutes. I feel like she could have had them throw it on at the head of the line since they screwed up my order but whatever. So there I am waiting for the manager for about 10 more minutes... My onion petals are chewy and wet, my burger is charred, and my fries are the limpest I have ever received. All that being said, in the future I will be going well out of my way to go to another location if I ever feel the overwhelming urge to eat Chili's again in the future. read more

Called last night to order take out and was told they stopped taking orders for takeout at 1030. I told the girl all I wanted was nachos she still refused to take my order and it was only 1025. At that point I just gave up bc with my luck they'd spit in my food if I keep pressing until the order was taken. read more

Ordered takeout tonight and Just want to Thank this chili's location for getting my order right and in a timely fashion during this difficult time. I'm sure for all employees they are just as stressed as the rest of us. Can't wait to come back to this location to personally thank these employees for all they've done. read more

This place is horrendous. Extremely slow for pick-up orders. Waited over an hour after arriving on time for an order that was supposed to be done at 7:30. Manager or whoever the short haired blonde woman is was extremely rude and nasty. Tried to reason bad service. The kitchen looks like it is violating every health code. The workers in the kitchen also were unsanitary. They would touch money and then touch people's food. Disgusted is not the word to describe the way I feel about this place. It needs to be immediately shut down. read more

slow service and overpriced salads compared to Other restaurants. Looks like a bag mix from the grocery store. suggestion to add mixed greens to the salad like the old days. Miss the broccoli soup with the tomatoes. read more