The waitress took forever to come over to our table. When the food was brought out every server except our original waitress was involved. She was too busy talking to other servers. After my cheese burger came out wrong she said sorry and walked away. Not a fan of this location. There is a very nice food coaurt around the corner. Highly recommended eating there instead...we wish we did. read more

Just had a Drink at Bar. I was told to not eat there. Thanks to the Yelper's who took the time to review it. I always check my Yelp before entering!!!!!! read more

Wow this place really is the worst. I love chilis, but this is the worst service I ever had.

See other comments. Wouldn't recommend. Food looked gross. Got a water, drink and bounced.

Been here a few times. Food is ok. But the service cant complain. Good to have a spot to have a beer while wife is shopping

Food taste horrible , i order bacon burger abd i get after 2 min like mcdonalds ... 0 stars from me

This is my first time dining at this location and I must say this is the worst Chilis that I've been to! The servers were friendly, but friendly is no consolation when it takes 30 mins to get an order of chips! Everyone at the table was hungry and annoyed. Then, to top it off, several orders were wrong! SERIOUSLY! I will NEVER come to or recommend this Chili's to anyone! BE WARNED!!! read more

Don't get excited when you see the recognizable Chili logo. I did and quickly headed over. Was pleasantly surprised to see that there was no wait despite a jam packed mall on a busy Sunday afternoon. That should've been the first red flag. We ordered our drinks and appetizers. Our waitress informed us she was taking her 30-minute break but introduced us to another waitress who would be filling in. During the next 30 minutes, our drinks and appetizer plates were empty. Being ignored by the waitress, we had to call someone else to inquire about getting refills and the whereabouts of our meal. After one lame excuse after another, our cold food was served. The "manager," realizing what a horrible experience eating at this Chilis was, offered us a free meal. Overall, this is the worst Chilis, hands down. Do yourself a favor and head over to the food court instead! read more

If I could give 0 stars I would. It's a Friday night, they're clearly low on servers but the place isn't packed at all!!!!!! I see TONS of empty tables and I see why. It's 8pm apparently no soup at this hour. I've seen EVERY server roll their eyes at some customer that they have AND just to get seated, we waited 10 minutes while a lady who's shirt says "host" saw three different parties waiting and just kept cleaning tables when they were all empty????? Literally almost all tables were empty??? Servers are clearly texting on the job, I've asked for the bill 3 times and the server just told me the amount, didn't even print out the check just shouted it out loud. I'm literally so surprised that this place is this awful. Please avoid yourself the trouble and don't even bother looking at this place let alone considering to eat here. read more

Poor management due to over crowded population within the mall. Not enough crew to seat and guide the customers, especially the seniors and elderly. Being a long time Chilies customer, I can say without hesitation that any road-side restaurants within the east cost are being managed way better than this one. If you have to eat at this Mall, try Applebee's not the Chilies on the 2nd floor. read more

Non-participating franchise. Over-priced menu. Try to avoid unless necessary. Too much traffic for good service. Kids menu are frozen dinners. read more

Worst Restaurant I've ever gone to food was horrible service was slow very dissapointed!

I usually love coming to chillis but this place is gross. The bathrooms have piles of toilet paper piled up all around with grossness in those piles... Food was good but our waitress didn't bother to refill my water until we asked for the bill... Not the best experience... read more

Before telling you my story We use to love going to Chili Restaurant anywhere in New Jersey. The WORST CHILI BRANCH we ever been, but I will be fair just comment with one waitress in Jersey Garden Mall Branch her name is ANNIE if she's the one that being assigned to you... you better ask for somebody else. After serving us our drink she did not come back or follow up with our order everyone was being served. We waited about 30-45 minutes I even asked her about what's going with our order/food she said it's coming that was about 30 minute there's other people who came in later than us and got their order still no food for us. Then we the waiter next to us he said he will check it in the kitchen. Until we call the manager and complained and we just walked-out. We will never go back to this Chili Restaurant again. read more

Horrible food and service. Staff yapping about the customers as they were going back to their stations. Slow service, bad management is evident. read more

Came to this place right after I got out of work, was seated within 10 seconds of entering. Employees yelling at each other to mop floors very poor resturant service. I ordered a half rack of ribs with French fires I told the waitress that I wanted the "dry rub" on the ribs because I have acid reflex and I can't have BBQ sauce without having incredible amount of pain in my chest. What do I get? A half rack of ribs loaded with BBQ sauce and cold hard French fries which took a hour to come out to me, I waited for almost 30mins and no one was around for me to say anything about the error, so I took napkins and wiped the bbq sauce off as best as possible. Never will I ever come back here, this place should be shut down asap read more

The pathetic place. Very very irresponsible staff who they don't care about the guests. I went in there with my family, I was given a table however for 25 minutes no body came to take the orders. I would have excused them if the restaurant would have been busy but it was 60% occupied at max. After 25 minutes we decided to move out and nobody cared about it. I would suggest a very big NO for this restaurant if you are in this mall and would like to have food, the food court has better options and quick service. I wish I can give 0 star to this restaurant. read more

Lousy service, below average food. I wasted almost an hour here on a slow Thursday afternoon. Avoid at all costs and go to the food court!

Very disgusting food and even worse service. Will never make this mistake again! Waited 20 min for drink orders and another 20 for our appetizers! read more

Chili's charges $4.99 extra if you substitute a bean burger for the meat burger. I have never before been charged extra for a veggie burger. The menu does not say it cost more. What a surprise! Bad way to run a restaurant. Slow and inattentive service to boot. read more

Service is horrible. We were seated and waited and waited and waited for a server or anyone who works there to come and take our order. Then someone came and took our order and the food arrived. The only problem is we had no silverware and we waited and waited again for the server to get forks to be able to eat the food on the table. And then it took forever again to get the server's attention to refilk our drinks. The food was not bad, but the service took really long. There were plenty of workers around so don't know why it takes forever to take our order and to eat. read more

I would give this zero stars if I could. Worst experience I have ever had. Slow employees, slow with serving drinks and slow for serving food!! We waited 20 minutes for someone to greet us. I was a server before so I was very patient. Then when our server came and took our order, we waited another 20 minutes for our drinks. Now I start to get impatient. It took 45 min for the appetizers just to come out. After he served the appetizers, 5 minutes later, he came back with our entrees. After eating my steak, I found hair in my broccoli. I almost blew a fuse!! Manager comes and apologizes to us and says he will take care of the bill because of the inconvenience. Yea sure. He took off $4.80. Poor service and will never go back again. I rather starve. read more

I know this is a chain and I don't normally write up on chains, because these are the last places true Yelpers go to when in need of a fix, but I believe that one item on their menu is review worthy. I typically hit up the food court at malls, but this mall is so ghetto, you're better off eating off site or suck it up and hit up a sit down chain and this was one of those times. I wasn't hungry when I got there but after a few hours of Christmas shopping with the family, we had to eat here. Instead of choosing their many high calorie, high sodium items, I picked the lesser of many evils and went to my "Go To" choice, a burger. The burger was the Peppercorn burger. This burger was the best chain burger I've experienced. So much so, I order it anytime I am in an airport terminal that has a Chili's Express. The last time I went to a Chili's, I suggested the burger to a co-worker. He requested it and the waiter said that the burger was discontinued, but he would have the cook make him one anyway. The next time he went, they told him they no long make those. I guess, depending on the day or mood, you could probably ask them if they could hook you up. read more

If I could give zero stars, I would! I just had the most horrific experience. I came in to have dessert with my boyfriend and his daughter. We walked to the bar area to wait for a table. A man, visibly drunk, leaned over into me and asked for his daughter's name. I asked why and then he proceeded to ask my boyfriend his name. He stated it wasn't our child and he was calling the police. We told him to go right ahead and we asked for a manager. We explained the situation and moved to a different area. The man was allowed to stay at the bar, although clearly intoxicated. We decided to close our tab and finish our drink. As we were about to walk out, he jumped out of his seat and chased us to the door, as if reaching for our little girl. It was terrifying to her and so upsetting. I can't believe that the manager did nothing to remove this man after we first told him that we was harassing us. We will never be back! read more

WORST CHILIS EVER. everyone thinks "oh. It's a chilis chain. Can't be that bad". NO ITS BAD. go to the food court and wait on those long lines! Trust me. Waited forever for the food and when it came out, everything was wrong/cold/horrible. Even the manager didn't care when we complained. Really ruined the Chilis experience for me. This horrible place would be rated 0 stars if it was possible. read more

The food and service there was beyond horrible!#!# We decided to stop in after a long day of shopping and could not believe a thick dark hair was found in our salad. Ruined our day especially my daughters meal. After that our other meals didnt look appealing much! Honestly we were done - our stomachs turned! I told our waiter who apologized on his behalf and said he would take care of it. Well he called the manager who approached us and said he would take it off the bill and if we would like something else. My daughter said thank you but she's fine and did not want anything ( seriously after what she saw). Now when the bill arrived personally by the manager it still had the meal on it. HE only took 10% off. I asked the manager to come back at our table to explain "why" 10% ....he took the bill back returned to our table & slammed the bill in front of me again and then left!!!! It was only changed it to 15% my point this whole thing Totaling was appalling!!!They should be reported to the NJ Department of Health- not sanitary at all! I should of just walked out but didnt want to make a bigger scene in front of my family and the restaurant so I ended up paying the bill leaving no tip, which is still not right. I'm definately going to report this to NJ DoH and to Chiles main headquarters regarding their management's rude behavior and unsanitary food code violations. read more

Didn't write down anything and got 3 out of 4 orders wrong. Food quality was junk and not the chili's I know. Totally not worth the time and money. read more

I go to chilis often .. when I saw chilis in jersey garden mall I was so happy to get in but it took 20 minutes for a hostes to make me seated coz I had a baby stroller and shopping cart ...it's say will u enter in restaurant stroller and shopping cart not allowed in restaurant ....it sound me so funny shopping cart is ok but a stroller how can a person leave his stroller outside the restaurant and go in ..at last I requested the hostes that mg baby is sleeping and the shopping Cart is which I paid $5 for it for just shopping if I leave out side and some body takes it I have take on other cart where I have to pay more 5 $....he agreed and gave me seat corner of the bar where garbage can and brooms mops where kept first I had no option so I took it it was so horrible smelling area where I was been seated I felt like I eating in Bathroom .. But I let it go and order a glass of beer and chips with salsa ...both where good and chips as fresh I use to have in other chilis.......then j order buffalo wings without bone and a ceasar salad ...which was $9 and some cent Ohh my god salad came on table look like the old lettuce where used lettuce where almost gone black and red in colour and instead of saved Parmesan cheese they gave me with slice Parmesan ...the worst was buffalo wing which I thought would be ok .......but not they served me ......ready made tender chicken wings which we get at any super market ...fried and top it with some kind of spicy sauce that too came cold on my table may be after 25 minutes after I order ..I was so disappointed so I called my waitress ...her name was cindrella I ....I told about 2 ppl to call her but she was not willing to come on my table .....after I guess when I got up from table asking for her ...one of the bartender she was working behind me in bar came to my table and asked me can I help you I told her the problem she told ok I will call u r waitress and went again and at last my waitres CINDRELLA came on table and I told I don't want this to thing she took it back to kitchen and called her manager KARLA ..she asked me Wat happed I told the same thing again that my salad which U r charging me $9. Is not as it should be no shaved parmesan cheese and the wing are ready made topped with some spicy sauce ...she softly reapplied me this is how we make here from last one yrs ......my god .....must be I m eating for the first time this two thing or they must be not knowing tk make it I m sure must be a Mexico chef ....i strictly recommend no to this restaurant unless you want to wast your money ....I say chilis should take there franchise from this owner .....I will never. Go this place again ..... read more

This is by far the worst restaurant I have ever encountered! I work for a chain restaurant and been in this business 13+ years, so I understand there are times when there are long waits, waitresses that give poor service, etc! Been there. My daughter and I came here as a last resort seeing as the food court was packed. Looking back I would of rather waited for a table to clear out there then pay to eat at chili's too! We had a 15-20 minute wait, our names were called within 10. Our host sat us a table that was clearly dirty as it was "flagged" with a ketchup bottle, meaning in our industry the table needs to be wiped. He picked up the bottle and with his hand wiped the crumbs and straw wrapper to the floor! We should of left then. Sadly we stayed. Took another 10 minutes to be greeted in which I have the complete order to the server. Ordered apperizer-child's meal, and soup and salad for myself. Took the server another 10 minutes just to get our drinks. My water had some unknown black substance floating in it. We never even got our appetizer. Just our meals in which the chili was terrible I did complain about that. It was taken off the bill. No one ever checked to see what was wrong, just dropped the bill. I would never eat here EVER again! It was disgusting!!!! read more