I enjoy eating at Chili's. Unfortunately, this one left a bad taste in my mouth (figuratively and literally). I asked for my burger to be cooked medium well; I received it medium rare - leaning more towards the "rare." The server did not deserve the 20% tip I left ( always leave 20%, will leave more if it's better service - I'm an ex server...what can I say) and the manager was rude and not accommodating at all. I receive Chili's specials via e-mail, when I tried to redeem a free desert, the manager on duty said no, no explanation offered. I think corporate needs to remove it's name from this location or make participation mandatory. You're better off eating at the food court in the mall. :-P read more

Bad. I ordered the BBQ Bacon Burger. It came out completely dry like it had been sitting in the window for a long time. And it had mayo, NO barbecue sauce. Oh, and the bacon was just bacon bits, not real slices of bacon. Seriously? Girlfriend ordered the chicken sandwich that was supposed to come with bacon, avocado and cheese. It was lacking the bacon. When she saw they duped me with bacon bits she was willing to let it go. Fries weren't fresh. Food was lukewarm when served. Restaurant was sticky. Bathrooms horrendously gross. Overall, the worst Chilis I have ever been to. I've been to other HMS Chilis locations like at the airport and while most HMS restaurants suck in general, they are better than this Chilis. This place isn't passable and needs to be closed. read more

Wish I could give negative stars....this place sucks big time. These people have no ethics and no respect for the customer and that includes the Manager who has zero customer service skills. We ordered from the kids menu and it came out looking like this mutilates sandwich. I'd prepare a better looking one for my dog! The fries clearly were re-fried and old. We also ordered the combo entree 2 for $20, well the portions were lesser than an appetizer. We called the manager to send it back and she had no Empathy instead she took it and said you will need to wait a while for a replacement. They take the shoppers for granted and that's why they are still here!! read more

We were walking around the mall and stopped in. Our waitress was friendly and attentive. The menu had some great lunch specials at even better prices. We had the chicken enchilada soup (delicious) carnita fajitas, chicken fajitas, ribs and salads. Everything was hot and plentiful. Enjoy! read more

Fries taste bad maybe the oil is old.... The service is good, but the food is just not good read more

Chili's - Price for two - Bars Near Me - Elizabeth, New Jersey

Worst customer service by far. Manager was too busy in the office to speak to a customer. I'm a valid rewards member I couldn't use my coupon understandable but if the waitress added an extra item to the bill yes i would like to speak to a manger. From the beginning when I received my drinks and apps I ask to speak to someone and even after the meal was done and the other costumers left I was still waiting for a manger. While waiting I went to the bathroom and upon exit was treated if I wasn't going to pay my bill. By far the worst customer service from wait staff to manager. And yes myself I've work as customer service and even a waitress so I know. It is does not mean you can treat customers like we aren't paying for a meal and experience. read more

I decided to buy a drink here. The cashier (Brianna) was beyond rude to me. At first she wouldn't even reach over the counter to take my money, she then proceeded to get mad because I asked for a cup of ice, I then told her that the drink was warm. She said that wasn't her problem because she didn't restock the drinks and then proceeded to argue with me. After standing there for a good 10 minutes waiting for my ice, she claims she forgot. Then I asked to speak to the manager, the manager then approached me and could not even help because she couldn't find the proper words to use in english. It was beyond frustrating being spoken to in a rude manner and then being dismissed by the manager like it didn't matter. Brianna then smiled about it all, like she was proud of it. It's a shame that this kind of behavior is tolerated toward customers at establishments, especially by "management". I'm taking this to corporate. read more

Just came from a ridiculous meal at Chilis. 1st off, my husband and I both ordered their "20" oz Stella after a looooong drive from Maine. Well, their 40cl Stella glass with a solid 1+" head is not 20 oz! After doing a quick online search, it was easily established that 40cl is 13.526 us fluid ounces! (The bar tried to convince us that this was in fact the 20oz glass. It has been well disputed that this glass is not.) When my husband brought this to the manager's attention he a) refused to tell my husband how much the 14 oz beer was so that we could get the difference taken off our bill, and b) he offered to take 10% off the cost of each beer?! That came to a whopping $2 and some change off the entire bill. All the while, he agreed that it wasn't right and proceeded to throw the bartender under the bus. I will be reporting this restaurant to the state liquor agency for them to look into this issue. 2ndly, my husband and I ordered the "classic nachos" to share. (Nachos were not pictured or labeled in the menu) When I hear "classic nachos" I expect classic nachos. I expect a pile of tortilla chips with all of the accompaniments. Plus, we even threw in the guacamole for the buck and three quarters up charge. (No mention from the waitress that the "classic nachos" might not be as share-worthy as we were anticipating.) well, we literally got nachos-on-the-half-shell. There were 12 tortillas with the toppings stacked on top of them an a melon-ball's worth of quac in the middle. Do Not Waste Your Time Here! This particular restaurant relies on one time shoppers who come here for convenience. They feel no need to have ethics, scruples, or service. They don't expect to see you again, so why bother! Go to any other spot for food in the mall. Starve this Chilis! read more

Chili's - $14.00 for 12 nachos. - Bars Near Me - Elizabeth, New Jersey

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My group came by because it's close to wear we are staying. We arrived and seated ourselves in the bar area. After a medium wait (10 minutes), a waitress came by to take our order. We gave drink orders, and she left. Then a waiter came by and introduced himself and said he would be our waiter. We asked about the first person then they began to argue who was taking our order. After an interesting show we got the waiter and our friends got the waitress. I ordered the salad bar however my friends had a terrible experience. Their food was cold, drink glasses remained on the tables and no garlic cheese rolls made it a bad time. Not recommended at all. Management change or new tactics needed to fix this. read more

Chili's - Summer Ale when Octoberfest is the seasonal... Hmm. No go for me. - Bars Near Me - Elizabeth, New Jersey

This place runs like it's drowning in molasses... be prepared to wait for a table for 20 minutes while you gaze upon dirty vacated tables that haven't been cleaned for 10 minutes. God forbid you point it out to one of the hosts/hostesses... they will only be defensive. Not only did I point this out, but after we were seated and eating near the entrance, we heard two other people do the exact same thing... with the same non-results. In any case, concepts such as "speed" or "turning over tables" just are not in existence here. Once we were seated, it was a bit better. Our waitress, while not overly friendly, was efficient and prompt, and got the specifics of my burger correct (black bean burger instead of beef, no mayo, honey mustard on the side). The food tasted good, but it later made me sick, which is extremely rare for me. I have a stomach of steel and hardly ever get sick from food. So... I'm guessing this was some nasty shit. It's sad that there are so few decent food options at this mall, but I still suggest that you avoid this restaurant. read more

I went during a slow time. My friend and I were the only people in there. Me being a server I made sure to be super polite to our waitress. She couldn't have cared less. She was a robot. Seemed annoyed when I asked for a recommendation from the menu. The food was terrible, over priced, she never came back to check on us. She was too busy texting on her phone a few tables down. We never got napkins or refills . I would never go back. read more

The plate came dirt and that wasn't a real steak! Bad day! I can't recommend this place. read more

Chili's - Bars Near Me - Elizabeth, New Jersey

I will never eat from here neither will I recommend someone to eat there...they got terrible service I got fruit fly in my margarita and they didn't even apologize they jus asked if I wanted a different drink and to top that of my waiter got my whole order wrong..that place is horrible read more

Chili's - I got a fly in my mango patron margarita and they didn't even apologize they jus asked if I wanted a different drink smfh - Bars Near Me - Elizabeth, New Jersey

Wow, how much longer do we have to wait for a steak and the rest of our fajita meal? Very slow service. But the location and company were great. read more

Worst restaurant i have ever been to. !! This Chili's is in the mall so these people absolutely do not care about their customer service. Few weeks ago i went there with my husband, waited 15 minutes outside the restaurant so that we can be seated but no one showed up. I saw hostess seeing us still totally ignoring (super rude). Than we decided to have the take-out so went to the take-out area where it happened again WE WERE TOTALLY IGNORED. After few minutes of waiting someone showed up and asked about what we wanted very rudely as if she did a favor on us by coming and asking us. I had some questions about the food, she was so vague with her answers and half of the stuff she did not know on the menu !! (so great employee/manager). Adding to that no pleasantries were made to us !! WORST PLACE TO BE. I will make sure neither me or my friends ever waste their money on this restaurant !!.. read more

I asked for a spoon so that my 2 year old daughter could eat her mac and cheese. Waitress told me I could not have a spoon because all of the spoons were washing. read more

Poor service. We waited 15 minutes and the table next to us waited over 20. Asked to speak to a manager and she took our order but that took another 20 minutes. Food came out and our server appeared angry we were bothering her. Our server came by once after that to see if everything was good. Never saw her again. No silverware, no refills, no nothing. Went back to the manager to get our bill and we got our chips and salsa taken off the bill. Almost missed our flight because of the poor service! Not recommended at all!! read more

Just another major chain restaurant. This Chili is nice and clean and food is decent. Was not thrilled with the staff and service. It took awhile for someone to come and take our order. When our orders arrived, the burger we asked for was incorrectly made. We asked for the egg in the burger to be fried and it came sunny side up. When we let the server know he said the egg could not be fried - then why didn't you tell us when we first made the order ???? Finally he took it back to the kitchen and basically what they did is just put the same egg on the stove and cooked it some more. Oh well - it's a chain restaurant- we really shouldn't expect much I guess. read more

Had dinner with my family. I am complete vegetarian and never had meat ever in my life. I ordered bean and avocado burger. Instead I was server a beef burger. I had my first bite and didn't feel right. Ended up throwing and was very disturbed for days. Still can't believe they did this to me. I head no apologies from them and they even charged me for the whole ordered which I and my family ended up not eating as we are vegetarians. Wish I would have never gone there. Still feel sick up to my stomach! read more

Walked in with 2 of my friends at the entrance and stood at the hostess table spot for a good 2 minutes. Workers were looking at us from afar but wasn't willing to seat us down nor greet us. Walked away and lost our sale. read more

Way too expensive, but the food's one of the more tolerable places to eat in the mall. Just be sure you bring a book with you because the wait is interminable! read more

Chili's in general is pretty blah, this one takes the blah cake. Poor service and soggy food. Just don't go here.

Worst Chilis service ever... horrible staff completely lost. It was July 4th but you know. If you have no conditions to open just stay closed. By the way the beef quesadilla come as chicken and then changed. read more

We were nervous to come here based on the previous reviews but apparently the new manager James is trying to change things. Service was lightning fast on the Saturday after Black Friday, when we could hardly park. Annie couldn't have done better, and even the guy sweeping the floors asked us how everything was. Better than average experience! read more

Worst Chili's ever. Wish I read the reviews before dining here. All the servers & even the manager just sit and congregate around the station in the middle of the dining room. The place was 2/3 empty and it took them 15 minutes to take a drink order. read more

This is the worst Chilli's in history! I work in the mall and every time we call ahead our food is not ready. Well today they topped that but not even putting in our order when we called 25 minutes ago! The worst!!! read more

I wish I had looked at the reviews on yelp before setting foot into this zoo from the minute we walked in here I just had a bad feeling. No friendly greeting service was super slow and we choked on food while we waited for refills. Eat drink beware. read more

Don't bother coming here, get in your car and get out of here, Host are rude and nasty, servers are inattentive and food comes out wrong, like who lets the food go out the kitchen incomplete... Horrible nasty pre made food... save your money read more

Ive been to this place twice and bothe times i left, the first time my waitres took our order and never came back the manager comped my beer and i left the second time because i stood and waited at the entrance to be seated 10 min later the bartender tells me to sit at a table were i waited another 15 min, i left and there was not one employee in sight, should b shut down read more

I've been to alot of Chili's and this is by far the worst ever. The bathrooms were utterly disgusting, water on the floor, water dripping off the sink spilling onto the floor, someone could slip and fall. My daughter asked for a simple cheeseburger. It arrived practically raw! We sent it back. After probably 15 minutes, I had finished my salad, her burger arrives, with mustard one it. We told the waitress, she wanted to give us a new bun, which she did. Meanwhile the mustard was embedded in the meat so for anyone who doesn't like mustard, it was a no go. Service was crappy, we never had the same person. The only person who attempted to rectify our problem was the host, a young guy. Needless to say, next time I shop at Jersey Gardens, I will avoid this Chili's. read more

My girlfriend and I ordered the table side guacamole, it came with a huge bowl of chips and salsa, we usually love guac and we barely touched this one, it was drenched in lime juice and the avocado CLEARLY was not ripe enough. I ordered the prime rib tacos, it came with rice and a side of beans (although a little salty for my taste, the beans were best part of the meal) the tacos were mediocre, will never order them again. She had the seared shrimp with grilled chicken combo with corn on the cob and broccoli on the side (it was alright). Will never come back to this place again. read more

I've been to this restaurant many times, I know the service is poor and slow but it's the only place to sit and unwind in the mall after shopping for couple hours. I prefer chilis over applebees anyday. I gave them 2 stars because of the slow service..I give 5 stars to the first and only server over qualified to be working here is who served me today. His name is Christian. I observe a lot and I notice him running around checking on everyone with his eye contacts. Everyone else is on slow motion mode. Shame on the managing partner who runs this place. Altho it was my choice to go there knowing that the service is poor but thank God that the server today was a life saver., so I can't complain. read more

Food was fine...drinks are what they are...good. Service was great...the people working here are doing just that - working hard and doing their best...I don't expect my personal assistant while I eat here...don't be in such a rush...life is too short....enjoy...cheers.... read more

I'm a picky person when it comes to Food & service but I been here Twice with my husband & haven't had a Complaint -Food Was Really Good -Service the first time was Great I wish I could remember the waitresses name , she was so Polite & helpful didn't have any problems with her Second Waitress was Great also a little loud but she seemed very happy so that didn't really bother me like it bothered my husband her shirt had a lot of stains which I do understand cause I'm also a waitress but I would at least try to wipe it off but other then that she was Nice -Yes there are Small fruit flies flying around your table from time to time but remember it's summer & you can't really get rid of all of them just have to shoo them away if you see it coming near your food -The hostess isn't that welcoming he just sits there on his phone looking bored . If you're a hostess you need to welcome people inside make them feel comfortable/welcomed read more

If I could, I would give zero stars. As soon as we got there, we waited forever for a hostess to show up. As soon as we were seated, we waited forever for our waiter. When I ordered a dish, I asked my waiter ( Cristian or something like that) if they could do it without the vegetables on my meat and he said it was fine. As soon as my dish arrived, guess what? It was full of whatever vegetables ON MY MEAT. If they can't do any changes, please don't say they will do it. Awful service. Never coming back there again read more

The service in this place is the worst! They take forever to take your order. They NEVERRR answer the phone. The employees are always standing around and talking to each other. I went there a few times always the same thing. And I'm not the only one who says this i have heard the same issue from multiple people. There's an Applebees downstairs I prefer to go to them! read more

The worst part about this mall is the horrible good. Even chains like Chilis are bad. Service is painfully slow and below par. Our server came after pleading for 10 minutes. Out table only had 1 set of cutlery for 2 people. The server got us wrong order but realized it without us telling him (thank you!). The food did come a little earlier than we expected given our experience. The food is not bad so u can come here for lack of optio read more

Ok, eating here was the ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD AT ANY EATERY!! There is NO WAY I could ever reccomend this place, even to someone I didn't care to much for! This is a "Chili's Too" so it carries the brand name but with a limited menu that like others have said, is not of the same quality by any means! My husband and popped in here for a quick bite while shopping. We were seated and our waitress came out a while later for our order. We ordered drinks, and appetizer, soups and salads and dinner. We never saw anyone again....About 20 minutes later a NASTY and I do emphasize NASTY bowl of soup came out for me..where was my husbands? Then our drinks....then nothing. No one even looked at us to see if we were ok. All the while workers were cleaning tables with windex that was flying all in the air, you could tase it in your mouth and everyone was complaining....yet it continued. About 20 minutes after that, our dinner came out, with a side salad that was now given to my husband, but what happened to the appetizer? Our new waiter explained that our old waiter never told him about it ?????? What? I asked about the soup/ salad screw up and he was totally confused...So I just asked for a refill on my soda.....no one ever came back! After ten minutes I finally got up and approached a hostess, asking them for soda b/c no one else was around. Ten minutes later, they brought me one. After all of this nonsense, we simply asked for the bill and wanted to get out of there. In th meantime, people at the tables on either side of us both complained of mixed up or forgotten orders...ridiculous! The bill was a MESS, there were all sorts of things that they never served us but were attempting to charge us for. The appetizer that was once forgotten, was now appearing on our bill...seriously?! So after that was squared away, I approached the manager who looked like a deer in the headlights...She simply said "I'm sorry for the inconvenience" and handed me free chips and salsa coupons for when I COME BACK?! I explained to her that we would never be back but will be more then happy to use them at a different location and promptly left. Please, steer clear! Unless you enjoy crummy food and terrible service! read more

I stayed at the Country Inn and Suites across the way from the Jersey Gardens mall (which I do not recommend at all...thankfully, my group and I only stayed there for a night...but that's for another review). The group decided to go to Chili's. It turned out to be amazing! Our server was Ida (Aida, unsure on the spelling). Her customer service and friendly, professional manner were superb! First, there were 7 of us in the group. She took all of our orders by memory and repeated back to us what we ordered!! Including our various drinks. Who does that anymore?? Ida, that's who!! Also, when we received our orders, not one was wrong. She needs to get a raise/promoted ASAP. I don't live in the area, but if you do, and are hungry for Chili's, get Ida as your server. You're welcome. read more

Let me start by saying that I don't expect much from chilis. Never been a fave of mine, but occasion I do go to some, mainly for a quick lunch. But this place at jersey gardens is the absolute worse! I ordered the burger bites and the bread tastes like it was weeks old. There were fruit flies everywhere including my beer. Note to self never come to this one again!!!ever read more