I was in town for 10 days and had two experiences with this Chilis and both were awful. The first time we dined in and sat a the bar. While the food was great, the service was complete trash. We received our food with no silverware, napkins, etc. Bartender was clearly only concerned with regulars. Today I placed a Doordash order for pickup scheduled at 11:25am. I get there 5 minutes EARLY and show the receipt to the girl at the counter. Keep in mind the app instructs you to show them the confirmation page so they know it's you, and the restaurant should NOT be giving food away if you don't have proof that it's you. I had a very specific order with customizations so there is no way that someone had my exact same order. The girl tells me "uhhhh.....someone already picked up you order". WHY?! I said "well this is clearly my order. Did you ask them for the receipt before you handed my food away?". She doesn't even acknowledge that and says she's going to talk to her manager. She comes back and says "my manager said we can remake your order. I'll ring it in an comp it. It will be about 5 minutes". First of all, I paid through Doordash already so why the hell would I pay twice? Second of all, I ended up waiting another 20 minutes, not 5. And quite frankly if you can make a fried chicken sandwich in 5 minutes, that's concerning. I have a job and things to do, and mind you, this is Lancaster. Nothing is close by. I have a 20 minute drive each way. The point of ordering pick up is so that it's quick. There was nothing but an "I'm sorry for the inconvenience". Like you can't give me a soda while I wait or something? Thanks for wasting over an hour of my work day! Complete incompetence all over!!!!!! read more

I order my lunch online because I don't have a lot of time for lunch. Apparently, the kitchen at Chili's doesn't have time to properly prepare a sandwich. My lunch was a mess! I tossed it in the trash. It looked like they dropped it on the floor and then put it on the tray for my order. read more

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dont order through post mates. i ordered a steak and it was the worst steak ive ever had and i payed extra shrimp and they give me 3 tiny shrimp ill never buy again read more

Nicholas is amazing! We got such great service even for a big group of 7! Plus, the food was good, the drinks were amazing! We would come back for sure! Thank you read more

Please don't serve bad food . The hamburger was horrible as well..... Man.... Please I use to like chills read more

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Despite it being busy, everything came out fairly quickly and was delicious. Our server Tony was very attentive and nice. Ambiance was loud because the game was on, but overall would go back most definitely. read more

We wanted to write a review onto the tablet after we paid. But it sadly had timed out. We wanted to say was that, Milo Melo? He was a kind server towards us. The food was aight. read more

I'm disappointed. Staffing The place was early understaffed. They only had people sitting at about 15 tables in the whole restaurant which has easily 30. Food took a while to come out. And disappointed the children's food didn't come out faster. How hard is it to make kraft Mac n cheese? Also I ordered manderine oranges and they brought out half a sliced orange. Don't know if they know this but those aren't the same. Being seated When we were waiting to be seated and were standing right next to the gal as she grabbed the menus and asked us about children's menus we said yes we will need x number. She proceeded not to grab any and seated us. I had to get up and request them again. Food Food was below par. Several people at my table inuding me got corn on the cob. Every one of us agreed each of the cobs were over cooked and had a texture as if they had been frozen and just thawed out. Soggy, nasty corn. I also got the loaded mashed potatoes which tasted as though they had taken regular mashed potatoes and added a loaded baked potato soup seasoning package and mixed them together. Nasty Don't charge me $20 for a meal that you know if lacking in quality. In all they are clearly cutting corners. We won't be back until I hear of improvements. read more

Server was not accommodating and rather laugh at customers then be a helpful when they drop stuff infront of them but I mean I would laugh too if I was under 5'5 trying to impress my coworker who was the same height as me. read more

Wouldn't normally review a chilis to be honest but this place surprised me! Ordered a bbq burger with a black bean patty because I like all the other ingredients on a bbq burger. The kitchen came out to confirm my order to make sure they got it the way I wanted because the traditional bbq burger is a double patty and $16. That was awesome never had kitchen come check on how I want my order like that, especially at a chilis! The Caesar had that crappy Caesar dressing that tastes fishy, and they definitely drenched the whole salad in dressing so it was swimming. BUT kudos at least for bringing me a pretty large salad for just a side substituted for fries. Captains castaway was generous size and pour, and yummy :) Margs are smaller and less alcohol. Street corn was fireeee. No wait for seating at 6 pm on a Thursday. Didn't get any sort of itemization on the receipt and no one offered us a paper or email receipt which sucks because I have no idea from the menu what my drink or burger cost... but 2 meals and 2 drinks ended up being only $51, so, it couldn't have been too bad. On par for chili's. read more

I really have tried to give this location a chance. From the start our experience was just crap. The host was not friendly. The server was so rude and actually refused service at one point and we had to ask for another server. We didn't do anything and later found out it was because he was about to be off and was asked to pick up our table and was mad. The manager looked like he hadn't showered in days, clothes were wrinkled and filthy. He was rude when he approached table as if we were the issue. The food was just microwaved and left sitting in the window for a long time because it was crusty. The excuse was Covid but I call BS. It takes nothing to be kind and we did not deserve the treatment we received. If this had been an isolated event I would of shrugged it off to bad staffing but this happens more often than not. Chilis is off my list of places to go. read more

5/4/22 2046 Came here for dinner with my three kids. We were seated right away but 20 min went by without a server. No one offered or asked us if we wanted some drinks while waiting. Five minutes prior to us leaving (walking out) - the guy who seated us re-assured that a server will come and take our orders (but didn't offer any drinks) He also stated that DUE TO A TECHNICAL DIFFICULTIES thats why our server hasn't entertained us. @8:45pm - we decided to just leave and still nobody even bothered to ask us why are we leaving. Its not even busy and it doesn't look like they are short staff at all. read more

I sat at the bar. I had a delicious glass of chardonnay and the appetizers sampler. The service was excellent. The food is excellent. The bar tender was kind and efficient. Next time I'm in town, I'll be back. Stop by for lunch. Clean, nice place with great service! read more

Food is really good our server was friendly checked up on us service is good got free molten way better then applebees

Needs better management Employees were no where to be found or just standing around Will not be coming back to this joke of an establishment They need to take notes and maybe get trained by the staff and management in the Palmdale location read more

steak was great went for the 3 for me special bartender was busy and overcharged me extra order of chips n salsa when it included it in special bsucks was to busy n had to leave read more

This place is sucks. Service is terrible. You wait close to an hr even though there's plenty of seating available. The host girl with glasses dark hair treats us like we're in inconvenience. Meanwhile lobby is dirty. Not worth it. Save yourself time and go somewhere better. read more

Chili's - Chilis dining - American Near Me - Lancaster, California

One hour wait for a table Restrooms covered in filth and piss Refill drink service slow Took almost an hour to get food after ordering Steaks overcooked And this is my mom's favorite place to eat so the three kids asked 5 different people for them to sing Happy birthday for her. They agreed and then forgot, I guess they were to busy gossiping at the entrance of the restaurant. read more

Well it started with the appetizer. The chips were crumbs then there was no silverware there were no plates for the appetizer. The food came out in pieces and my soup I waited almost the end of our meal before they realized I hadn't got my soup. They were out of mashed potatoes then halfway through the meal they let us know they were out of asparagus. Waitress took a very long time to even come check on us and see if we need anything else. They forgot a couple of items that went with our food including corn on the cob for my daughters plate and mandarin oranges for my baby girls plate. Then when I got my soup it was messy on the sides of the container. read more

Chili's - Loaded Baked Potato Soup that is messy on the sides. - American Near Me - Lancaster, California

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Ordered "It's Just Wings" online only to find the restaurant is a shadow kitchen and should be called "It's Just Chili's".

Great food & atmosphere Manager Jaime even stopped by to see if we were enjoying ourselves & said if we need anything to just let him know. We will be returning soon for sure. read more

They did not honor my reservation. I called at 12:41pm the day of my sons high school graduation. I asked if they were taking reservations for that evening. I asked for an 8:30 pm reservation and at first the gentleman on the phone was a little lost. He then asked for help and took my information. At the end of the phone call I felt he understood my request because he confirmed the time and called me by the name I put the reservation under. It sounded like a done deal. When we got to the restaurant we went to check in and there was no hostess their. The lady who did walk up there immediately apologized and said they didn't have my reservation. She explained that it was the second reservation of the evening that wasn't recorded in there iPad. She then apologized and turned us away. I'm guess I should note they have remodeled since I was last there. But by the conversation with the manager who helped me... they must be understaffed and I wouldn't have the confidence they have good service anymore. I will confess I wasn't looking forward to prepared frozen food, but it was requested by my graduate and I truly wish they could've honored his request. It's a shame really. They used to care. They had some really great employees at this location. I am glad a locally owned restaurant was able to take us immediately. They'll get my 5 star review read more

We waited 45 minutes for a table in a restaurant that was not even busy. When we were finally seated we needed another 40 minutes for appetizer to be brought out. But nothing showed up we got the manager and he said he told the waitress they were out of the appetizer we ordered but she never said anything to us. Then we move on to dinner sandwiches came cooked wrong and french fries ice cold. Not to mention you sat in the middle of filth almost every table was covered with leftover food and cups and plates in previous diners. They're understaffed and food is definitely not up to the point it should be. It'll be a long time before we ever go back here. read more

Chili's - Tables covered with dirty dishes were there the entire evening and we never cleaned up. - American Near Me - Lancaster, California

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This place has really gone down hill. I ordered a salad and the lettuce was very wilted and drenched in dressing. My husband ordered a turkey club and brought it out as two sandwiches on dry hamburger buns. It only had two pieces of turkey with no Swiss cheese and was very dry! read more

Chili's - American Near Me - Lancaster, California

Totally disappointed with the baked potato soup! Was really looking forward to it but where are the potatoes!

I never thought I'd ever hate Chili's but here we are. I went yesterday because I was heavily craving Southwestern Egg rolls, really excited but I have been throwing up since we left yesterday. We ordered a BBQ brisket burger and the Bacon Rancher and they were absolutely disgusting. We couldn't get through half of it before I started feeling a type of way. I've been paying the price for it since. I can't believe I actually got food poisoning from you guys. Luckily, it's me and not my pregnant wife. Service was fast quick, friendly, but man, do NOT go here. I'm not one to leave reviews on restaurants but after the way I'm feeling, I feel people should know what they're getting into. Also, cherry on top, as I'm leaving already disgusted and not feeling good, I use the restroom and someone puked in the sink and it wasn't cleaned, which prompted me to throw up in the toilet. With one triple dipper and two burgers no alcohol, the total came out to $70. So not only are you paying top dollar, you're gonna be having top food poisoning as well. Never ever going to another chilis ever again. read more

Really impressed with tonight's meal. All the staff was friendly, and really on point My meal was fantastic. I got the sirloin 10 oz on the 2 for $25 and it was so good. I didn't expect much being that it was a sirloin (medium) but man whoever is back there did amazing tonight. No steak sauce but honestly it was still so good. The food took a bit but they managed to get our appetizer and my sons kid meal out fast. (I really appreciate that) Also they were out of steak sauce and lemonade and strawberry purée. Still a great experience read more

I never really write reviews unless I am extremely pleased or extremely pissed off with a business. I guess from the forced one star, you as the reader can tell this is a review of the latter. We were seated pretty quickly at a section where I believe the waiter is also the bartender. So our waiter took our drink orders and food orders and everything came back pretty quickly. After that everything went downhill. My mom, who has chosen not eat meat for over three years now, ordered nachos without chicken or steak. The nachos came out with chicken on them. When we explained this to our waiter, he wasn't at all apologetic and just brushed it off. All our food as a whole was meh, some things better than others. Our waiter never came back to offers us more drinks or refills or check on how our meal was going. He only came back to give us our check, which then we had another problem with. We had multiple items that we never ordered on our check and again when we brought this up to our waiter, he nonchalantly brushed it off without apology again. We decided to speak with the manager, who when I approached him and asked if he was the manager, he said, "Yeah, What's up. I'm one of them". Okay. We let him know that we weren't happy with our service and about the problems with the check. He also had a nonchalant approach to our comments and had to fix our check three times total until it was correct. I understand restaurants get busy and hectic, but our waiter and the manager seemed like they didn't really care about the horrible service we had and did not apologize at all. We tried to give this Chili's a second chance and they failed completely. read more

Literally the worst. Had to go in and pick up my doordash order where in that app they clearly state to park and call to have them bring the food to you. Then go home and open my food to find both of my trays of wings to have the ranch not closed and spilt all over the bottom of the tray making everything way soggy. To you guys not care about your to-go orders? Because it sure seems like that's the case. Spent 30 mins on the phone to get a hold of someone to let them know but since no one wants to answer the phone they can get 1 star. I'd literally give 0 stars if possible. UPDATE: half of my wings were also cold. Maybe from all the ranch that's spilled on it? ‍ more than likely. Thanks for helping me waste my money Chili's! read more

Chili's - The tiny amount of ranch I got because it was spilled across all of my tray. - American Near Me - Lancaster, California

Update to previous...we left because it was cold...they had 3 count them 3 tables sitting open for 15 plus minutes and they were so busy standing around inside instead of helping g at the podium...they made my son go around to get his food to go...DO NOT GO HERE the customer service is the worst I have ever experienced read more

Wow! I was blown away. Here is what happened: My friends and I wanted to eat lunch together at 11:45 am on a Sunday, New Years Day. I didn't really want to go, but one of my friends said they had $10 lunch specials so I went. Based on a previous experience at a Chili's I was not expecting much. However, when we walked in, the dining room was very comfortable and not overcrowded. We were warmly greeted by our waiter, Roy. He was very friendly and helpful despite our indecisiveness and many questions. Once we decided what to order our food arrived promptly. Our orders were complicated and Roy remained very kind throughout our stay. I chose the "3 for Me." I ordered, a Coke Zero, baked potato soup, and the Chili's Secret Sauce Burger for about $11 plus tax and tip. Very reasonable and saved me from buying the typical restaurant beverage for $3.50 or more. When the food came, I was very pleased. When I bit into the burger I was thrilled to taste that it had been cooked and prepared just moments before. Probably the best burger I have had in years. Also the flavors were wonderful!! I would not hesitate to return. I can see that not every review over the past few years has been positive. If our experience is any indication, Chili's is back!!! read more

Chili's is not my favorite, but it's cheap and you can get a lot of food! The 3 for $10 is a steal! There are usually some sort of coupons floating around your email each week too, from free chips and salsa, to a free kids meal! Hells yeah! Unfortunately, they've messed up our order a few times, which has caused us to have later, colder dinners. I have to check my order before leaving because they've forgotten my corn on the cob or guacamole. I'd rather dine in here, but am currently not dining in atm. read more

Terrible! Terrible! Terrible! Placed an order. The app stated it would be 45 minutes. 1 1/2 hour later, I still don't have any food. The updates state "To cancel your order, call restaurant". Well guess what? The jerks working there aren't answering the calls. This is no way to conduct business. Chili's has now lost me as a customer. I will NEVER give this company another dollar. There's options out there, this isn't one anymore after tonight. Update...I received my order 2 hours later. Food was cold. Food was out of the containers. F-U CHILI's!!!! read more

Chili's - Cajun Chicken Pasta was opened and spilled everywhere. This business isn't using stickers for their packaging. - American Near Me - Lancaster, California

TERRRRRRRRIBLE! I had the meal for two. THE CORN: is wayyyyy overcooked, old, and funky tasting. Even my dog who loves corn wouldnt eat it. THE BROCCOLI: ,on the other hand was still raw with yellow age spots. THE "SALAD":.... Damn... Iceberg lettuce and big dollarstore croutons. HORRIBLE. THE CON: The menu says TWO entrees. I chose their 6 oz sirloin with the option to upgrade them to 10 oz each for an extra $4, which i did. Well, weighing it at home on my (Super accurate) scale, it was FIVE(5) oz each. So $4 extra for an ounce less?! Better take a scale and your own salad when visiting (not so chill) Chilis read more

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the overall service from the servers is amazing, but the food was not. I always love coming here but today was not a good experience. my friends and i ordered an appetizer that did not come out for almost 45 mins just for our food to follow only 3 mins after. My friend ordered the buffalo ranch sandwich and it came out without any buffalo sauce and once we asked for some the server replied "did u want some on the side?" and we replied "no, it was suppose to be on the sandwich" and the server remained confused. the food was not good at all the chicken did not taste well our fries were burnt and we've waited 20 minutes for a new batch of fries. read more

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I went to this Chili's location on 11-11-21, Veteran's Day and sat at the bar at 5:00 pm. There were less than half the seats taken. I waited 15 min for water and another 30 min for my meal (I'm a veteran). While I waited, I witnessed quite obnoxious behavior on the part of the bartender. An older gentleman (also a veteran) next to me inquired as to why his meal was so late. The bartender replied he was busy but he would check. Five min later, the bartender brought his meal out in a to-go box. When my neighbor asked why his meal was in a to-go box, he was told they were really busy and that he shouldn't complain, because he was getting a free meal. Unacceptable, Chili's!!! Manager, you should reprimand this bartender. If this is a reflection of Chili's attitude, I certainly won't be back - ever. This vet doesn't need your food. read more

So they're only getting 3 stars because my wings were good. My to go bill came to $18.00 with a 15-20 mins wait time. Now I'm waiting out front for about 20mins to have everything come out hot. I get my food looking at my bag I'm like everything fix in those small foam containers? Ok, this doesn't seem right but maybe it something new. I pull off go to eat a fry! Why does my fry taste like it's been sitting under the heat lamps from 1pm this afternoon. They were cold and dry. My $4.00 side salad looks like my Rottweiler put it together and not an oz of cheese on it. Just all around bad. So I believe in second chance. I haven't eaten all day and I don't want fast food. I decided to order from Chili's because it not to far from my house. I complete my order online and it say it will be ready at 6:24-6:29. I pull up about 6:12 and my order is coming out at 6:18, I'm like dang that was fast. Now, I'm driving off and I just happen to touch the top of the bag and I'm like this doesn't feel hot. I get home thinking I'm about to just eat and pop the top of my Cajun Shrimp Pasta and ounce of condensation or steam is on cover or coming out. So, I'm like I don't care I'm starving. I could eat a horse cold right now. I took one bite and was like what the hockey sticks. The sauce was watery and no flavor(the flavor that was on there was the Cajun seasoning used as garnish that was all the half cook shrimps that made those salty). Pasta is supposed to be cooked al dente, it was extremely soft. If I wanted to take this to work tomorrow I couldn't. Now the the wings, no where does it say " the wings are smoked, air fried or baked" because they sure as hockey sticks weren't deep fried. In the picture they look deep fried. Now I wouldn't care as much if the skin was not rubbery and the meat hard you couldn't even pull it way from the bone.(Possibly hard because it was done!) I should of went to Applebee's. I probably would be dancing right now instead of writing this review. There will not be a third time. Thanks for the almost bubble guts read more

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I ordered the honey chipotle chicken crispers and waffles through door dash and had my fries dumped on top of my food. Super awesome to receive like that, really cherry on the cake to the day. I'm sorry if y'all ran out of boxes or were just feeling too tired to put fries in a separate container, I'm so sorry to have ordered and bothered y'all. I'll make sure never to bother y'all again with another order. Oh also there was supposed to be extra jalapeños and got a total of two slices. TWO. Guess one is normal and the second is extra huh? Cheap, useless bastards. read more

Chili's - Such wonderful packaging - American Near Me - Lancaster, California

Love it! Food is delicious, service is always excellent and fast and you can always can find something with in your budget.

I have always loved the food here; it reminds my of Ruby Tuesdays. I had a wonderful time with my family. The servers were FANTASTIC! The drinks were the BEST ! Chilli's actually has the BEST Burgers in town. Compared to avenue P .... The staff at avenue P is FANTASTIC and the service is AMAZING..... read more