Dear Robert,
Following Your Response & my Summer Experience…read morewith your Last Mini Split Installation & Non-Follow up Service.
1/ Last July 2020, Your New Crew installed a 12,000 BTU Mini Split in my Suite #5, when they Removed the Old Compressor from the Previous System on my Flat Roof, They damaged the Roof, with the Heavy Rain, I Got leaks & a $600 Repair.
2/ When They re-wired the New Unit, they did not waterproof the Connection, So every time, it rains, Breaker keeps tripping.
3/ for the Previous unit installed in #2 for Which your Refused to service after insulting me & being rude about a $250 invoice on a service call for which your Tech did 1/2 the job & were to come back to finish it, I always Pay my Bills when the Work is Complete!
my Front Neighbor, who recommended you few years ago & who is not using Your Company for Service anymore, recommended a New AC Services & Repair. the Unit installed 8 months ago then I finally got a new board, which should have been covered in the 5 Years warranty, but I Paid $450. still Not Working, New Professional tech, contacted Comfort Star & Finally got approval for a compressor Replacement ( New Photo as Proof) When Installing the New Compressor, Tech showed me the Issue, previous crew of AVIV AC Tech who installed it had wires to exposed & too Closed to each others which burned the Unit.
You can Verify with Comfort Star, After 2.1/2 Months Summer with NO AC, I Finally got the Warranty to Work to fix Your Shitty Job.
So, No Rant against You, 2 Last Installations from AVIV AC where 2 FAILURES, with Electric Connections Not waterproofed, Hole in my Roof which Damaged my roof & The Ceiling of 1 Unit & Cost me $600, & a Previous Bad installation which burn the Compressor after 8 months which cost me $450 & 2.1/2 months Summer with NO AC
I Could Sue You to recover those costs I paid, the Damages & Aggravation of 2.1/2 months without AC in 1 Room!
I won t, I am glad to have found a REAL PRO with this New AC Service & Repair, they Know what they are Doing & $75/Unit Cleaning & Services of my 12 Units, it is 1/2 Price of AVV AC, So I will save Later,
Most Important:
They are Polite & Respectful with their Costumers.
May be You should Introspect Yourself:
1/ When You Start being Rude, Insulting Your Customers for $250 bill for 1/2 the Job done & service require the next Monday, Same Customer who paid by Check to save You $612 in Credit cards fees as I Spent & Paid You $18,900 in Installation & $1500 in Service Call in less than 2 years! 3% CC fee = $612 Saving for You!
2/ When, my Front Neighbor who recommended You 2 Years ago, she is not using AVIV AC Anymore for Service, because You are rude, twice more Expensive & as she Said "Not So Good."
3/ when Your Techs "ever Changing" tech crews are Calling You on the Job & arguing over the phone with You are calling You a "Pandero"
May be it s time to look into Your Mirror & Résolve your anger & Communication Problems with Your Customers & Your Employees.
In the Mid Time, You lost My Business for Ever!
Regards
HL