Horrible. It might look clean on the outside, but I wouldn't recommend it. Using the facility is so…read moreinconvenient. They won't refund you for the use of the lock unless it's within 30 days. Security is one thing, but the excessive requirement of access codes makes it hard to get in. You're forced to use their locks for an additional fee. The worst part of the bugs, rats and scorpions. We went in Sat and found lots of rat droppings, a dead rat in our unit, and three scorpions! When we came back on Tuesday, the dead mouse was still in the hall. What good does it do to pay so much for indoor, climate controlled facilities?!

We rented a 5x10 which is the perfect size for what we need. It was very easy to reserve and pay…read morefor this online. App works for doors or you can use code. There were flatbed dollies available to borrow while you bring things in. My lock and paperwork were inside the unit. This was a seamless process. The place is clean and temperature controlled. I'm glad I choose this storage facility. Insurance is mandatory on top of the rent. You can choose the one they recommend or get your own. I don't like not having a choice on whether I need insurance or not. Other than that the place meets are needs.

I had a disappointing experience with StorageMart following their acquisition of my storage…read morefacility. My primary concern was not simply the denial of my claim, but how the transition and customer agreements were handled. After StorageMart took over my storage facility, my belongings were damaged by rodents and my claim was denied based on agreements they say I accepted through continued payment--even though I never signed a contract with StorageMart. What made this even more frustrating is that they claim my tenancy was "grandfathered" when it benefits them, but they had no problem raising my rent. The inconsistency and lack of accountability throughout this process were incredibly disappointing. The customer service was just as bad. One employee actually told me to get a broom from the office and clean up the rodent feces in my own unit, even though the infestation wasn't my fault. On another visit during business hours, the office was locked while an employee sat inside and ignored me knocking until the manager, Kathy, arrived and unlocked the front door. Kathy was the only person who treated me with professionalism and respect. Based on my experience, I would not recommend StorageMart to anyone.I cannot recommend StorageMart based on my experience. If you're considering renting here--or at another StorageMart location--I encourage you to ask detailed questions about contracts, coverage, and how claims are handled before trusting them with your belongings. They are a disgusting and a shady business!!

From the owner: StorageMart on City Base Landing provides affordable, clean self storage in San Antonio, TX…read more Located just off SE Military Dr, our facility offers standard drive-up and climate controlled storage units ideal for residents and businesses in southeast San Antonio. Whether you're moving, downsizing, or need military storage during deployment transitions near City Base Landing, we have the space to meet your needs and budget. Our facility features gated access, extended hours, and convenient online rentals. With multiple StorageMart locations offering self storage units in San Antonio, we make it easy to find the right fit. Reserve your unit online today and experience hassle-free storage with StorageMart.

Went to that place yesterday evening too get a trailer for some moving. The guy at the counter was…read morenice and did a good job as we got what we came for. But now here is where the story starts. My friend was actually the one that needed the trailer while I was the person with the vehicle that can tow the trailer, so while she paid for the trailer I went outside to get everything ready on my vehicle. I don't have the ball installed when I drive daily as it hurts when you walk by and hit it with your leg. So I waited at the light up area and some guy comes and tells me to back up to the dark lot. Never had this happen to me, in general they just tow the trailer to the vehicle. But ok, I drove in worse areas. He hooks up the trailer as it's normal and later on I actually found out that it wasn't seated right, not luckily nothing bad happened. Now here is the bad part, the left turn/Brake light didn't work. It was already dark and he did a light check and let me drive of the lot without a left turn signal and brake light. Dude this isn't cool at all. I could have had an accident or gotten a ticket for that. This is the first time this happens to me, in general they change out the trailer when they have a broken light but this guy didn't even tell me about it and I found out when someone was honking at me. That's the reason I am only giving a three star rating.

Rented a truck for a week to hold my furniture while my home was delivered and set up. During the…read moreweek it rained three times. The grandma attic leaked and several of my boxes are soaked and my rugs are wet. Filed a claim to be denied after we bought insurance. Only to be told the insurance was for damage to the truck not my property inside. Sorry place to rent from.

Don't use this place to store your stuff. Our neighbors across the street from us are using them…read more They had this box in the driveway, but then decided to put it on the street where cars normally park in front of thier house. The streets in our neighborhood barely allow for cars being parked on the curb with one car driving through at a time. This box is much wider than any car or truck on the road. Because of this our brand new Kia K5 was side swiped by an suv trying to avoid this box to his left hitting our car to the right. We tried speaking with someone the next day about this box parked on the street and the guy found it funny. This company is careless with their equipment, your better off getting your own storage.

This place sucks. Was one day late and they sold my stuff. Don't come to this place heed my word…read morethey will screw you over. Don't come here

Between living overseas for ten years and moving several times during that time, I have come to get…read moreto know storage facilities with feelings of both appreciation and frustration. However, my experience with YSP has been an exception to the latter. Ever since the first phone call when I set up my first two units with YSP, the staff has been exceptional in their help, advice and flexibility. I am now renting unit number five from them in my preparation to move abroad once again. They have always acted in ways that serve my best interests rather than only being concerned with their own needs as I have found other storage facilities often do. They are willing to go the extra mile to insure I want to use continue to use their facility. In my history with other storage facilities, the reverse of this attitude has often been my experience with the facility operators usually threatening the fact that they have waiting lists, yada, yada, yada. Almost forgot to mention that payments are done online and are easy to make. You really won't regret using Your Storage Place. Elray and Bill are tops in customer service and satisfaction. If there had been 20 stars, I would have given them that rating!!