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    U-Haul - San Antonio

    2.7 (6 reviews)
    Open 7:00 am - 8:00 pm

    Services - U-Haul - San Antonio

    Truck rental

    Propane

    U-Haul - San Antonio Photos

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    Otter Self Storage

    Otter Self Storage

    1.0
    (1 review)

    Well let me start off by saying that I was 100% at fault for damaging the call box, I take full…read moreresponsibility. So after a back and forth with estimates from Otters and the cost of the repair, ( almost $1700), and my insurance, I decided that I would pay out of pocket. So here is where the problems start to arise.. after a few weeks I called them one day to pay over the phone with a credit card. After being put on hold for 15 minutes I was told that they couldn't take a cc payment over the phone. So this put me in a bit of a pickle, because now they wanted me to mail them almost 1700 dollars. Well, between this bill, some medical bills and my monthly obligations, I didn't have the money right away. The plan was to pay the with a cc and I would pay off my balance over time. So yes it did take a couple months to come up with the money. So then I mailed off the check March 17. March 18th I get a text saying I've been locked out of the facility, fair enough, I get it. I'm thinking ok they will get the check in day or 2 and all will be fine. It is now March 28th, I called them in the morning asking why the check hasn't been cashed, the operator told me a " Sylvia" would call be back. I lay down for a nap and wake up to find my lease has been terminated and they would reach out to me to tell me when to pick up my things ..So obviously I'm agitated and I call back, AGAIN, they tell me "Sylvia" would call me back. it is now after 200p and I have heard NOTHING back. I really do not want to get my things out, I'd like to stay, but somewhere between whomever Sylvia is and the corporate address they gave me, there is a disconnect. I need to find out who has the check, I really want this resolved. The problem with this over the phone business model, there is no one I can give a check to. And my other problem is, this could have been resolved if they would have taken a cc payment. they have the ability to debit my account monthly but they can't take a cc payment, absolutely terrible.

    From the owner: Need storage in Southeast San Antonio? Visit Otter Self Storage at the corner of Sinclair Road and…read moreInterstate 410! Our facility makes self-storage convenient for San Antonio, Lakeside, China Grove, Kirby, and Martinez. Located near Walmart and Chick-fil-A, we offer 24/7 rentals, autopay and more at our well lit, secure storage facility. Choose from indoor, drive-up access, and RV storage units, all secured with 24-hour video recording and electronic gate access. With storage unit sizes ranging from 5x10, 10x10, and 10x30 or larger we have the perfect storage solution for you! Flexible month-to-month leases, affordable pricing, and simple rental options allow you to store your belongs on your schedule. Rent or reserve a unit online today!

    U-Haul - San Antonio - selfstorage - Updated July 2026

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