Chino Medical Supply has great service and a wide selection. The staff is kind and helpful in explaining how to use the equipment. The store is clean and well-organized, and they go out of their way to make sure you leave with exactly what you need. read more

Chino Medical Supply - Store - Medical Supplies Near Me - Montclair, California

Chino Medical Supply has so many options for all medical supplies! This is my go to place for finding my wound care supplies the staff is supper helpful and are even willing to order my supplies if they're not in stock read more

Chino Medical Supply - Sterile gauze - Medical Supplies Near Me - Montclair, California

I read the reviews of Chino Medical Supply. I went in to buy a Blood pressure cuff . I purchased it only to find out I had the same one at home . I was still in the parking lot when I noticed it. I went back into the store to return it . The sales girl was very polite and called her manager . To my surprise her manager said NO RETURNS . It had been less than 5 min that I went back into the store . I hadn't used it. STILL NEW. This is not costumer service. The cuff was $50.00 Can you imagine if I had bought a more expensive item and only had it for 5 min. If I had tried to return this item a month later I could see his or her point. BUT 5 MINUTES.This manager in my opinion is out to make sales. This manager doesn't care about the customers. Just about making money . Karma always comes back . BUYER BE WARE read more

Came back into to Chino Medical Supply equipment supplies store. They have alot of selections to choose and Ava was great help to assist me with walker and box dimensions, all last minute within 10 min of closing. Thank you so much!!! read more

Chino Medical Supply - Medical Supplies Near Me - Montclair, California

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Aging and injuries are part of life. I've been very happy over 6 years using this medical supply. Canes, accessories, comfort equipment. Every time I've been in need they have had the product in stock. Pleasant people who answered my questions. read more

Unfortunately, I fractured my ankle and needed crutches. I called Chino Medical Supply and had the pleasure of speaking to Eli. He was very friendly, helpful and professional. He verified that he had the right size crutches for my height. We discussed my insurance coverage, and Eli explained the process of securing coverage from my carrier. I was given a temporary splint from the ER and advised not to put any weight on my ankle. Eli, offered to allow me to stay in the car, and he would come out and take care of everything. Keep in mind, that it was raining and the weather was bad. When I arrived, as promised, Eli came out to my car in the rain and completed the entire transaction, including loading the crutches for me in my vehicle. Eli was absolutely great and Chino Medical Supply is incredibly lucky to have him as an employee. Thank you Eli !! read more

I purchased a lift chair that was on sale. My friend and I carefully inspected it while we were in the store. It was perfect. I paid extra to have it delivered. My newly painted railing and the chair were damaged when the 2 men from Chino Medical Supply delivered it. I was very upset when I told the manager what happened because the delivery guys had a different story. My honesty was being questioned against their version. Needless, to say I was NOT happy. After several phone calls the store did replace the back of the chair. It was an extremely stressful few weeks; I still need to get the railing repainted. read more

I ordered mastectomy bras and it took a long time to get them. Once these bras were received they were the incorrect ones and had to be sent back for a re-order. I believe they need more experience to help in the store thank you read more

We were absolutely pleased with the motorized scooter we got for my mom. The staff is so friendly. When they deliver the equipment, they give you detailed instructions how to use it, and are always there for questions. Last week, I ordered a Hoyer lift for rental. The day it was delivered, I found out that Hospice covers it, free of charge. Not only did they come back the next day and pick it up, but without me even asking, they said they will gladly refund all the money. I will always go to Chino Medical Supply for any of my needs. I will always recommend them to all of my friends and acquaintances. Thank you Chino Medical Supply !!! read more

Thank you for spending the time to help my wife find the belt she needed. Great service. read more

We needed a hospital bed right away and called around and Chino Medical Supply had one and had it delivered within hours. They even gave us a discount on the mattress. The guy arrived to the home and set it up, showed us how to use it and was very nice and professional! Great customer service and knowledge of their products! Definitely a wonderful experience!!! read more

We have used Chino Medical Supply for several items and all transactions have been handled professionally. It all started by seeing the advertisement at the CVS pharmacy and looked on Yelp. Went to them for a knee scooter for my daughter and they were out to rent one (sad sigh ) but they got on the phone and started looking for one and of course everyone was out. So they said they would buy one and we could rent it....well that pretty much sold my wife on this service. Since then we have used them for knee lifts, shower chair, shower bag cover for my daughter's cast, etc. Whenever we needed anything, my wife would call David and he was extremely knowledgeable and knew exactly what she was asking for. Have recommended them to a friend for a chair rental. Everything is clean for rentals and store is very clean! Great piece of mind when you are trying to keep infections down and the prices were cheapest on all items we needed. Thanks for the positive experience when you are trying to find items to make life a little more comfortable with medical emergencies and/or long term healthcare. read more

Needed a recall part for a mobility scooter. Repairman was able to also insert a new battery. However, the owner of this store is very rude and difficult to communicate with. Part Order was delayed and although the scooter was still under warrantee, charged me $100 dollars for shipping! Hello? The warranty included all casts for the defective parts, including shipping. I went elsewhere for that part but had the freely shipped part for the motor was installed at Chino Medical Supply. Several months later, with the scooter seldom used, the motor broke down one month out of warranty and the cost to repair was almost the cost of a new scooter. I chose the latter AND purchased a new scooter from a different dealer. Sadly, nothing but distrustful service from this store! read more

I went there to replace my walker, which had been taken. When I walked in I was immediately welcomed by a very nice young lady named Samantha. They had a wide selection of walkers in a wide variety of colors. She was great because she asked if the pink one was the one I was for sure on... Then a man I think his name was John came from the back and asked me did I need some help. He didn't see Samantha helping me. When he came closer he saw Samantha and they both started helping me. They both adjusted my walker and they told me to bring it back every few months for maintenance. The both them were very helpful and very knowledgeable. read more

Chino Medical Supply - My new suuper cute walker! - Medical Supplies Near Me - Montclair, California

If I could give this review zero stars , I would Where do I start , I wanted to rent a wheel chair for my mom for a trip that was planned So , I called to see if there was one available it was so , I went down to rent it As , I walk through the door Laurie just assumed I was with this black guy . I let her know no I'm not with him I asked if I rent the wheel chair from Monday to Monday I won't be back , the other young lady let me know that the grace period on the chair would be Tuesday anything after that I would need to call to let them know So it got from bad to worst Laurie treating me different from to start low key prejudice. She told me she needed to take a copy of my credit card which is against the law then she told me that you don't have to rent the wheel chair She then proceeded to tell me about bringing the wheel chair back . I didn't want the wheel chair nor was I planning to steal it as , she so called thought , I would . Laurie was extremely rude . For this person to represent Chino Medical Supply is a complete insult. So, I take the chair and go on my trip . But , I felt funny afterwards why did , I tell my family member when , I return the wheel chair this women is going to try and start some stuff with me . On Tuesday Morning, I set out to return the wheel chair but when , I went at 9:00am it was closed didn't open until 10:00am so I got my nails done and went there at 11:00 but Laurie left me a voice mail . She really thought I wasn't going to return the chair She is Awful..... I need a attorney for discrimination. Anyway I come in with the wheel chair and she asked me if I wanted her to throw away my copy of my credit card and drivers license info . Nope!!!!!! I was definitely taking that myself then she said have a nice day in a way to try and push my buttons Please don't rent a wheel chair from this place it's the worst I'm contacting other agencies as well. I don't want any other person of color to have to feel like this or to be treated less than.... Laurie should be ashamed of herself in 2019 as a employee of a company to be prejudice as she is .... This is my encounter and this is how , I feel my experience with her and how , I was treated and from what I told you it wasn't a good one not all black people want to steal your wheel chair To Miriam the owner you have my number to reach out and As for diversity of employees there are no blacks that , I saw working there read more

Very rude middle aged man behind the desk I wish I got his name. Not knowledgeable about product. Rude to his own employee very young man who tried to be helpful. Other employee behind the displays yelling across while there was customer in store. Unprofessional. I had been there before thought I would try again, no change. No need to go back. read more

This place is useless if you have the option of doing a mail order for you medical supply needs do it!! David is the rudest person at this store and is not sympathetic talks over you and makes you feel stupid!! Don't take your business here!! read more

Family own, I love that! Helpful and informative! Any medical supplies we might need in the future we know where to go! Thank you ladies for being so helpful! read more

Giving this place two stars simply because of the lady behind the counter serving up misinformation about needing a prescription for insulin needles. read more

There was a very nice woman that helped my dad in selecting the right fit and size for his medical binder. She was very professional and the price was very reasonable. Thanks Chino Medical Supply! read more

This place really needs to train their employees on how to answer phones. Either that or keep them far away from them. You dont answer a business phone with "Hello" its not your house. You do not address customers and ask them "Who are you?" You ask their name and nature of their call or who called them. Since when is it ok to yell at the top of your lungs (with customer on the phone) to your fellow employees in a language (yep I went there) other than what your customer is speaking and ask HEY!! DID ANYONE CALL (fill in the name)? Isnt there hold buttons anymore? What type of back garage racket is this pretending to be a business? Needless to say I called the individuals who had hired them to inspect my mobility scooter and had them look for a professional medical supply. No way did I have any confidence in this place. Your phones are often your first line to make or break it with customers ESPECIALLY when dealing with the disabled. We get treated no so well in other places last thing we are going to do is do business with a company who cannot provide minimal customer service ESPECIALLY for what they charge. I seriously had to ask where I had reached because no way would I have believed I reached a medical supply business or a business at all. read more

Horrible return policy! I bought my mom a new wheelchair from this place and 2 weeks later the skilled nursing advised me they could not use the wheelchair due to the style. I called Chino Medical Supply to return the wheelchair and was told they have a 7 day return policy and could not refund the $400 I spend on the unused new wheelchair. They told me to sell it on Craigslist! Unbelievable! Next time I'll buy on Amazon that has great return policy. Update 10-5-17: Not indicated in their response below, Chino Medical Supply was fully aware of the intended "everyday" use of the wheelchair to the extent of my mom trying several models. The staff was more than happy to sell us this wheelchair AND a rental option was NEVER offer by the sales person. I'm still floored that that only 2 weeks after purchase and the wheelchair was unused, their only solution was for me to sell it on Craigslist. WOW! Never again! read more

I Sprained My Ankle Really Bad. I was Looking for some Crutches. They were Hard to Find or Very Expensive.. My Luck turned when I happened to find ""Chino Medical Supply""..... I talked to Charles who was Very Friendly and did Not Charge Me an Arm & a Leg for them. Please Keep Up the Good Customer Service.. If I do need something else, I will definitely give You guys a Call Again.. read more

David was excellent this place saved me 30 percent on my purchase on a scooter to help with mobility on long trips. Class act and very reasonable. I will send anyone I know that needs medical supply to them. It is a family run business which is hard to find these days where they still care about there clients. I am very happy with my scooter and my service. read more

AMAZING customer service !!! After speaking w/ Gwen the day before I came into one of the BEST medical supply businesses I have the pleasure to do business, Gwen was very courteous, eager to assist me, went 'above and beyond' for me, answered all my questions, and gave EXCEPTIONAL customer service over the phone !!! I entered Chino Medical Supply, was greeted by Jesus', who assisted me in purchasing a walker w/ wheels w/ a backrest, called "Rollater", adjusted the walker for the appropriate height for me, and purchased a digital BP monitor, that is AMAZING, very user friendly, all of the above purchases recommended by Jesus' and Miriam, at very reasonable prices. Both Miriam & Jesus' were very courteous, very patient, answered all my questions, very knowledgeable, went 'above and beyond' for me, and gave EXCEPTIONAL customer !!! Highly recommend this medical supply business for many of your DME, (durable medical equipment). read more

Our 5 year old daughter recently had brain surgery & was discharged with orders for a pediatric posterior walker. The order was sent to a few different DME providers & thus the runaround began. One couldn't find the walker that was being ordered, another didn't carry it & finally the one that did carry it said it was a special order that would take 90 days to get in! As you can imagine 90 days was 89 days too long. I reached out to David at Chino Medical Supply on a Friday morning & by that afternoon at 4:30 my daughter was using her new walker. David went out of his way to locate the walker in Rialto & then went to pick it up within hours of finding it. I worked in a hospital as a care coordinator for more than fourteen years & I know there are a lot of DME providers out there only interested in making a quick profit & not the patient behind the order, this was not the case with Chino Medical Supply. David understood the importance of this walker & made sure it was a reality for our daughter. I can't recommend David & Chino Medical Supply enough. Thank you David! read more

Charles was very helpful and friendly. The pharmacy was out of a specialty gauze I needed that was only sold by the case. I was able to get it at Chino Medical Supply in individual packages. Saved me a ton of money and had plenty on hand. read more

This place is fantastic! The customer service is always so great. Their employees always go above and beyond to take care of you. They make it so easy and are so helpful when I have a thousand questions to ask. Anytime you are dealing with anything that is medical related, it always seems like the biggest headache. Thankfully, I found this place, so when I need supplies I know I don't have to worry or stress, because they will help take care of my needs without the headache. I recommend them 110%. I love small businesses like this. They always put their customers first and that's incredibly important to me. It definitely makes me want to continue to come back. They appreciate my business as much as I appreciate their help. read more

I spent more than $350 at this place renting a wheelchair and was accused in the end of trying to STEAL their wheelchair. They threatened to REPORT ME TO THE AUTHORITIES. Wow!!! I thought I was a valued customer, not a CRIMINAL. I didn't want their wheelchair. I was disputing whether I owed them further payment and wanted to check the contract, which was short and vague. I even told them that maybe they were right and that I would get back to them. The next business morning, I get this threatening voice message. Didn't know renting a wheelchair could get me into trouble with the law. I complained to the owner about the conduct of her manager, but she didn't care. How can you treat your customers like they are thieves and threaten them with police action? They are not here to serve their customers, that is for sure. read more

never go there again - bought folding tray I was assured would fit my aunt's walker, it didn't. Tried to return it, only to find out they have a very strict 7 day return policy - read the fine print! They offered no help (I thought they might offer to try put it on for me). They have a wide selection but the employee I dealt with I considered very rude and unhelpful. I have shopped at several other medical supply stores, all of which I would rate much higher than this one. read more