Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Safe secure and under surveillance, if you value your things to store, keep them at a place you can…read moretrust. That's why I only use this place! I highly recommend contacting them for all your storage needs. My collectible car and my boat have been safer in this storage place than my home. Most professional and caring Customer service I've seen in a long time. Very clean inside units of all sizes and outdoor spaces available too. Definitely worth a call and every penny!

We've rented here for the past 6-7 years and have had a completely outstanding experience. Carrie…read moreand Deborah (management) are a delight to work with. The billing process as well as the check-in and checkout process is simple and "seamless". Highly recommended!

I only gave four stars because the prices are ridiculous and I think they try to hide that. But I…read morelove Miss Victoria! Every time I speak with her she make sure she gets on any problem I may have or it's just fun talking to her she really loves her customers and really wants to take care of them and that is obvious. I asked her the other day why she wasn't employee of the month and she didn't know but if you're listening out there, Northwest, it's time to make her employee of the year I only stay with this company because of her.!

I have used this place twice for business storage and they are always very helpful and kind. Never…read morea problem!

After renting from this company for nine years I'm leaving....They had some people using drugs next…read moreto mine and did not notify me and got rude about it and said the smell in my unit was from the clothing and rotten food left behind. Not the drug paraphernalia from smoking meth and fenenyl. And needles. I called the Gresham Fire Marshal and I believe they are retaliating because I turned them in for not cleaning it up in a timely manner.

Kelly and Bob are great. Very helpful and accommodating. Clean facility and secure as well…read more We were there for 2 long days moving storage which was in unit for close to 3 years. We did have to leave a few things behind. Great price to have disposed of. I definitely recommend and will be back.

I'm really picky about where I'm going to store my belongs. I looked around the Fairview area and…read morejust saw very unkept storage facilities, that is until I saw Fairview Storage. Sure their website made everything look brand new and secure but would they prove it? They sure did. I made a reservation online, which is different than renting, and within the hour Kurt called me to see if I had any questions. I set up a tour for a few days later and that was that. When I toured the facility I was very surprised and pretty impressed. The front units are privately owned and the rental units are back a bit further. They are only a couple years old and are in very good condition. They have good security cameras and a gate that actually looks like it will keep people out. The inside units are a bit cheaper than the outside ones and are climate controlled and all units use Bluetooth to get in. No more losing keys! Kurt made the rental process super fast and easy. He was really thorough with the contract and was just all around a nice guy. I can tell that I'll have have a good rental experience just by the way they treated me before I even gave them any money.

From the owner: Fairview Storage is the newest storage facility in Fairview, Oregon. We offer RV storage units,…read moreboat storage units and self-storage units in a range of sizes. Our storage facility also features next level security, long access hours, and easy payment options. Rent or reserve your unit online today!

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!