Great people. Very fast service. Nice to wrk with. I worked with Jill. She is especially…read moreknowledgeable and helpful.

Amazing customer service here. Quality people work here who truly have the customer's best…read moreinterests at heart. Dale is especially kind and very knowledgeable in her field.

Scott really went above and beyond what was necessary. Despite the fact that he was unable to find…read morea carrier who would be able to fulfill our unique business insurance needs, he took the time to explain all the reasons why this was the case. When I reached out to other companies, I had received the same 'no, we can't help you' generic response, or even a lack of response. Not so with the Feltner Group. Scott was the only one to take the time to exhaust all his resources to see if he could offer us any options, and even when he could not, he was friendly and offered his professional advice. Even though he could not personally help us, I could tell he wanted to! I would recommend the Feltner Group to anyone looking for insurance because it's not about the bottom line with them. It's about the customer.

The staff and owners are so very helpful. They respond with answers quickly and thoroughly. It is…read morenice to know there is a team of people willing to help with anything as well as when I'm in a difficult situation.

I worked with Kelly and she is SO NICE and SO HELPFUL. She did all the research for me to discover…read morewhat insurance companies would give me the lowest rates (especially important as a new driver!), and also helped me get additional discounts and compare prices if I took the defensive driving course et cetera. I am so glad I discovered Auto Agency Direct! They are truly a pleasure to work with!!

Wow, I never thought I could get a better price than Progressive through ERIE Ins,. but Geico blew…read morethere socks off. Polite, Friendly and got me great renters insurance to boot. I got more coverage than I had with Erie at a lot less. My agent Adam treated me with respect and made switching an easy no hassle process. I can't recommend them highly enough. They blew the socks off progressive, ERIE and everyone else. State farm was hundreds more. I couldn't be happier with my Agent Adam or my Company (GEICO) they really can save you hundreds and you will not be treated better by ANYONE!! If you want to save a ton of money and really be treated well check out Geic0 at 585-271-2886 0n 340 West Henrietta Rd. It will be the best call you ever made.

Homeowners Beware! Horrible! I had ice damage from an ice dam. As soon as I called in the claim,…read morethe claim rep kept saying wind damage. I said no, why do you keep saying wind when I said ice dam. Totally didn't listen to me and angled to deny the claim from the beginning. Awful way to treat customers!

I only have one policy with the Vincenzo Scollo agency, however I have always been treated as a…read morevalued client. Over the years, everyone I've spoken with has been helpful, professional and pleasant. Thankfully I've only ever needed a yearly proof of insurance to be sent to my mortgage lender, however I feel confident that any larger issues would be handled in the same helpful manner. I highly recommend Vince's agency. Lisa B.

I have been with Chris and his agency for many years. He has always been there for me, and always…read morecalls me back promptly! If I have a specific question, he even gets back to me after hours from his cell phone!--Couldn't be happier!

As a busy working mom I was so impressed when Travis came to my house last year and educated me on…read moreyour services and products. It helped a lot that he came to me instead of me packing up the kids and trying to find time in the evening to get to your office.

Expensive, rude and a horrible business model. They charge one flat rate on taxes. My taxes are…read moresimple... married, one dependent. And they charged me the same that they would charge a business owner. My father who owns multiple properties and businesses pays $160 for his taxes. Allied charged me $100 more than that for the most basic tax return ever. Then when I complained and asked questions, they became rude and took off $10, saying that's the best they can do and they're cutting me a break. Also when my taxes were in their hands, I had to call multiple Times to find out the progress, because we didn't hear anything for over a month. Do not go here. They take forever to get anything done and they are rude and overpriced.

We used Allied to 'fix' our business and personal taxes from another accounting firm. We were very…read moresatisfied with the results. When we needed any guidance, Ken was available by cell phone and answered all of our questions. We have referred two friends to Allied who have been pleased with their tax liability results. Allied is a comprehensive firm that handles more complex tax returns. That's been our experience. It does take some time to get your taxes completed, but it's worth the wait. We recommend Allied for tax service.

I've been trying to work with Joe for a few years now. He's been honest and responsive to our…read morequestions and told us if we had a better policy or not. Finally this year, we went with him as he could save us hundreds of dollars (our previous agent didn't try) . He was helpful every step of the way. So glad we changed agents and went with someone who seems like they genuinely care and aren't lazy.