My wife and I are first-time homeowners, so the entire process has been VERY confusing to us…read more There are so many moving pieces, people to contact, terms to learn, numbers to wrap our heads around. Fortunately, we decided to go to Quinton Insurance for our homeowner's insurance; it was a great decision! They are by far the most knowledgeable and clear-speaking people we've dealt with in the process. They explained our options and found us a great rate! We rarely leave reviews, but I wanted to thank Quinton Insurance for all their hard work and expertise!

So I was told by Yelp my post was too long? So they had to remove it so I will shorten it I…read morepurchased motorhome Insurance June of 2024 I found out June of 2026 that this insurance agency wrote my motorhome as a travel trailer so with that being said DMV will not register my motorhome for 2 years and I was leaving for Lake Havasu Arizona to live in July of 2026 So to keep it short the owner and I met he agreed to pay for everything pertaining to the situation including towing the motorhome to Arizona so I could get it registered AZ So once the owner saw how high the bids were coming in he decided to not communicate with me any longer after he took full responsibility then he goes to me so with that being said if this is a type of insurance agency you want to hire that's totally up to you but just to be clear I gave them my registration my VIN number which is obviously on the registration but I also gave it to him through a picture of the sticker that's on my motorhome along with the policy that I had already with Progressive and I wanted the identical policy but the owner said in court that I should have showed the agent a picture of the motorhome so he knew it was in a travel trailer like seriously unbelievable so anyway you've been warned as long as they're collecting your money they're fine but as soon as they mess up they don't even want to give you their liability insurance to put a claim in how ironic for insurance company to not want to give you their insurance information if it wasn't so brutal of what's going on I really would have to laugh but there's nothing funny about this!

Scott really went above and beyond what was necessary. Despite the fact that he was unable to find…read morea carrier who would be able to fulfill our unique business insurance needs, he took the time to explain all the reasons why this was the case. When I reached out to other companies, I had received the same 'no, we can't help you' generic response, or even a lack of response. Not so with the Feltner Group. Scott was the only one to take the time to exhaust all his resources to see if he could offer us any options, and even when he could not, he was friendly and offered his professional advice. Even though he could not personally help us, I could tell he wanted to! I would recommend the Feltner Group to anyone looking for insurance because it's not about the bottom line with them. It's about the customer.

The staff and owners are so very helpful. They respond with answers quickly and thoroughly. It is…read morenice to know there is a team of people willing to help with anything as well as when I'm in a difficult situation.

As others have stated, they are pushy and dishonest. I received numerous unsolicited texts and…read morephone calls from an agent named Keasha claiming my mother had extended benefits to me (after she told them she was not interested). I asked them to stop texting me and to be removed from their list, letting them know I knew my mother had declined. Keasha doubled down with several more texts, guilt tripping me for not being grateful. I had to block their phone number.

I want to thank Julie Strange for helping set up a policy that is life changing and will protect…read moremyself, my significant other and our kids for life!! The policy they offer is amazing, highly recommend and Julie was very helpful.

We were in search for insurance for my oldest child who had not had insurance on his own in several…read moreyears and was considered a "New Driver". Our SF representative Jenna was a great help in looking for every possible combination of insurance coverage that would work for us. Jenna reviewed our case and got his coverage at $500 vs the original quote of $2500!

One of the best in Rochester. Tony & Karen will handle all your insurance needs and do it at…read morereasonable prices. The best thing about having a local insurance agent is, if you have a problem, they can quickly assist you. No calling a national # and getting transferred from one dept to another, getting put on hold and having to explain your problem over and over. Then there's Karen, the best there is at taking care of any and all insurance questions or concerns you may have. My family and I have been with them for over 30+ years. In fact, we consider them as family. Great coverage and friendly service. Make them a part of your family... Miguel

They're great if you like being ghosted, hung up on, ignored, no humans available and spending…read morehours trying to get in touch with them. Complete disaster customer experience. Avoid, avoid, avoid. Oh and did I say avoid?

Cancelled my workers comp policy with them in December but they continue to draft out of my bank…read moreaccount as well as not answer the phone. No email address to reach them out. You cannot cancel the policy easily on their site, no number to call on their site and cannot remove banking on their site.

I simply cannot say enough about the good people at Brighton Pittsford Agency. I always found…read moreshopping insurance or changing/adding coverage to be an arduous task. Tom & Judy at Brighton Pittsford Agency not only eliminate the hassle, they actually make the process easy not to mention their response time is second to none! They are decent and honest people that have never once tried to sell me something I do not need. In addition, for the first time ever I can honestly say I fully understand the coverage I have because Brighton Pittsford Agency takes the time to make sure I do. I would strongly recommend Brighton Pittsford Agency to anyone who would like to do business with individuals who have the utmost integrity and recognize they are dealing with people, not just policies. I am 100% satisfied!

I'm always so happy with this insurance office! They're quick, easy to work with, kind and…read moreprofessional. The text line is awesome too - I've never had that perk before and it's a lifesaver for quick things. I'm never on hold too often but it's just nice to have a text option on busy days. Definitely recommend!

As always, prompt, courteous and efficient service from Dominic and Angela. Much appreciated!read more