I've seen bad reviews about chipotle around social media, but the truth is... Chipotle is still be the best quality/quantity you can buy with your money. Complaints about skimping make no sense when you can just ask them for extra of any topping. Staff are hard working, and friendly. Will be going a lot read more

Chipotle Mexican Grill - Honey chicken bowl - Mexican Near Me - Ames, Iowa

I don't normally leave reviews, but our recent visit to the Chipotle in Ames deserves one--and not in a good way. From start to finish, this was one of the worst fast-casual dining experiences I've had. First, the white rice was undercooked. Crunchy grains in a burrito bowl is not what anyone expects from a restaurant that supposedly prides itself on fresh, quality ingredients. To make matters worse, they had completely run out of flour tortillas. At a Mexican-style chain, that's beyond unacceptable. The portion sizes were skimpy. My wife had to specifically ask the server for more beans because the amount she was given was laughable. Paying full price for half-filled bowls isn't exactly a value. The dining area was filthy--tables left unwiped, floors sticky, and trash bins overflowing. It felt like nobody cared about keeping the place even minimally clean. Overall, this was not a great experience. Between the poorly prepared food, lack of basic ingredients, stingy portions, and unclean environment, this location really needs some serious management attention. We left disappointed and won't be in a hurry to come back. I will say that the staff was friendly. read more

I've always been a big fan of Chipotle, but over the past few months my experiences at this location have been consistently disappointing. I actually stopped eating here for two to three months because of the extremely small portion sizes--both when ordering in store and through the Chipotle app. The last time I went in, I asked for extra portions of several items, mainly because the standard serving sizes are noticeably skimpy. It often feels like you have to practically beg for a reasonable amount of food. The staff act as though you're asking for too much, even when you're paying extra. At times, it seems like they'd take food back out of your bowl if they felt it was more than they wanted to give. On top of that, this location almost never has sour cream or fajita vegetables available when I order. When they're out, there's little to no effort to prepare more, despite these being some of the easiest and quickest items to make. This store clearly needs better management and stronger oversight. If leadership paid closer attention to customer reviews, the overall experience here could improve significantly--and customers would definitely notice and appreciate it. read more

i literally downloaded yelp to write this! I love chipotle and i'm so disappointed and honestly grossed out at this one! We paid a lot and didn't get half of what we ordered, what we did get was incorrect. The lady working there was obviously not correctly trained, she was dropping stuff, ignoring me when i said something, and couldn't figure out orders. The picture below is my friend's order which was completely wrong! This is not the first time this has happened also!!!! Tables were not cleaned and we ordered online and it wasn't ready for 30 minutes! There was literally no one there!!! read more

Chipotle is now on the banned food list. Not sure what we are doing in the kitchen. Not cooking food the right way I can tell you that much. Why is my steak alive? Don't think that rice is supposed to be crunchy either. Panch is ass too don't get it twisted. read more

The front door is still broken. Based on an earlier review, that makes it over a month. Arrived at 4:50pm on Saturday and told it would be 5-10 minutes for chicken or steak. Waited 10 minutes and asked about the chicken. The grill was full of chicken. They said that actually, there wouldn't be any more chicken tonight as they had a large catering order and that all the chicken was for that. As usual though, I could order a burrito online and get chicken - WTH? Two weeks ago the burrito press out front was broken so they couldn't make burritos if you walked in. But again, they could do burritos ordered online because the press in the back worked. But the employee said he wasn't able to take a pressed tortilla from the back to make a burrito up front. 50% of the time there is no ice. This location consistently is out of one or more ingredients and the tables are not clean. I give up and won't even try it again. read more

The worker at the front tossed my water cup at me and called my friends names because we had a bigger party eating there, I was extremely disappointed with what happened today because I enjoyed the food but I will never come back here after what happened today. #fireher read more

online order, first person in the door, in at 10:45 opening time!!! no food in island to be served, told we had to wait 10 min cuz they are shorthanded, when I finally got my order 18 min late, it was half a burrito bowl ! smashed down and running out all the sides of the bowl ! but the kitchen workers were sure chowing down on the food before anyone in the LONG waiting line got theirs. guess it's time to look for another Mexican restaurant that cares about their customers! read more

Service was terrible, we had a bigger party and one of the worker at the front desk was complaining about her job and was throwing water cups to us. #fireher read more

didn't honor March 13th BOGO deal when you have a tattoo. wasted my time and patience

I left a review with the problem (I was charged for two transactions vs one and was asked to contact "Scott". I have tried- there must not really be a Scott. Avoid chipotle. read more

Before the football game we were wanting a quick meal. We got to the door only for there to be a note inside that they were only accepting mobile orders. We went back to the car and put our mobile order in and waited 15 minutes for the order to be ready. I looked at past reviews and this looks common for this location. They do have a large parking lot that is nice. It is always a good and quick meal. read more

They closed 30 minutes early and they aren't ever open, every-time I go in they always say they're online only but they have like 7 workers on a shift? like what? It's really frustrating that I can't even order because they just decided to close early. Awful service, the one in Ankeny and all the other Chipotle's I have been to are great but this one seems to stink. read more

As a frequent customer, the only "issue" I have from this store is longer wait times, buts that's only if I order during rush hour. I order my food online since it's more convenient for me. Orders have been consistently made. read more

I don't normally review, but every time I have come to this location they are out of something major. Last time it was chicken, now they were out of rice, steak, chips and corn. Wtf. They also are always so moody and rude to customers. Not a fan. read more

Wouldn't make me a quesadilla, didn't close my bowl at all and it spilled all over the bag

This Chipotle has the dumbest rule ever! I can only order a full-size chicken&cheese quesadilla using the app. You can walk-in and order a kid-sized quesadilla but not a large one. Supposedly it's because a worker can't leave the line. NEVER encountered this rule at any other Chipotle and I won't encounter it here again since I won't be back (unless they see fit to change the rule). read more

the main door has door has been broken for the last 2 weeks! absolutely unacceptable. most poorly ran chipotle i've ever seen read more

Chiptole as a brand is known for their consistency. This location is an outlier sadly, and could GREATLY use some more attention from higher ups. The rice has been crunchy all but one visit (3 in the last 6 months) at first I gave the benefit of the doubt, maybe because they were close to closing? Not the case. It's been all times. Restaurant is littered with leftover trash. I completely understand it's the rude patrons this issues lies with, but as an employee it's on you to fix. read more

Caleb was an excellent server and was incredibly easy to talk to and all questions I had were answered without any issue. When I go next time I look forward to it because of him. read more

This chipotle is dog shit they are always out of everything and service is terrible and just overall lazy. would give no stars is i could

Did not get what I ordered. I ordered a rice bowl with extra rice, beans, cheese, and fajita veggies and then normal corn salsa and green salsa. When I got my order there was no extra rice, beans, or cheese, and no Fajita veggies or corn salsa at all. All the Ingredients for a pickup order are printed out and put on the lid of the order, so I'm not sure why this was even a problem. Unfortunately I didn't notice until I got home and so I tried their help feature in the app which did nothing but give me a free beverage which does not make up for this problem. Overall I'm pissed read more

Chipotle Mexican Grill - My incorrect order - Mexican Near Me - Ames, Iowa

In typical chipotle fashion, I paid $18 (as a college student) for a burrito that ended up being about half the size it should've been. For reference, I ordered double steak and 5 other toppings. When are they going to give us what we pay for? read more

This kid half scooped all my portions and gave me a pubic hair amount a corn salsa like it was coming out of his paycheck. Lady at checkout seemed like she wanted to end her life and had a mean attitude. Stingy for no reason taco bell has better service and taco bell sucks so do what u want with this info. read more

No food lady was an ass marker wasn't working everything empty I went there for the brisket and they got no goddamn brisket

Ordered on their app and one of our bowls wasn't delivered, we then called this specific store and their automated message system was not working. There was also no way to talk to a real person. We then called corporate chipotle and they wouldn't issue a full refund for that meal, and insisted that we must have been calling the store incorrectly. read more

This location is quite dirty and the food wasn't great. We ended up throwing away our food just to be safe.

I would give this a zero if I could the food was very salty and it was almost impossible to eat, the customer service was not good. They were a bit rude and after the managers came out, they started talking and acted nicer. I would not recommend. But there bathrooms were clean read more

Pretty good chipotle, comparable to the others I've been to! Reason I didn't give it 5 stars is a few bad experiences with the meat being fatty or dry but I keep coming back. It's far better than my experience at pancheros! Staff seems super friendly and the inside is clean! I normally get a burrito bowl sigh chicken or carnitas (chicken is like 50 cents cheaper) & ask for a free tortilla on the side too if you want! read more

Chipotle Mexican Grill - Seating Area, Burrito Bowl - Mexican Near Me - Ames, Iowa

The iced tea tasted old and had a fizz to it....boo The taco salad had less than 1/4 cup of lettuce in it... no lettuce and they call it a salad. What the heck? Location over by Menards. So disappointed. read more

Food is never ever consistent here my chips are never fresh they're always stale and gross there are times where the rice is so gross and then there are times where it's perfect i wish they would care more about the food considering how much they charge for it read more

The service is terrible, they say your orders done late, and it still not be done (or even started), they stand around instead of working on orders and skimp you on food. DON'T COME HERE! QDOBA is much better than this place anyways read more

Skimpy on everything, but especially on the protein. Also had to place a separate online order to get quesadilla, which is ridiculous.

very rude employees!! i walk in at night sometimes this one girl gives me a blank stare or an annoyed look. this location is often out of chips by mid day or end of the night and when i ask for a refund i get a cold response of "the support number is in the bag." but no apology. they are stingy on bowl orders. i was given a moldy tortilla once. last night i got steak instead of chicken but i do not eat red meat, and my bf was given sour cream on his bowl which he strongly dislikes. the store is pretty neat and clean, and service is usually fast but boy could these employees shape up a bit! i work in food service and i would never let mistakes like those happen. read more

Why even be open with 6 workers just to stand there and tell everyone at 7:00 on a Saturday night that you are out of all proteins, rice, and chips. read more

I've ordered everything here and man I've never been disappointed or hungry when I leave. Chipotles amazing and this Ames location is great. I like to order the bowls with a tortilla on the side and the workers are always great about that. Only thing is rarely on Sundays they'll be out of an ingredient, so watch out for that! But the staff here is always friendly and helpful :) read more

Chipotle Mexican Grill - Chipotle sofritas bowl. - Mexican Near Me - Ames, Iowa

The first time I came here it was alright besides the prices for little portions of meat, even with double meat. The second time I came my wife and I decided to try the steak which still looked a bit rare which we don't eat. I've worked for chipotle in Chicago at one of the most busiest locations in the past and when customers ask for extra as long as it wasn't meat we gave to them with no problem. This wasn't the case, I asked a gentleman if he can put the steak in some foil and on the grill for me he looked at me than went to ask someone else which I'm going to assume was the shift leader and he tells me "it's already cooked" I explained to him "we like ours well done" he goes to say "so does everyone else" I then asked him "ok so it's a problem for you to do it even if I'm ok to wait and it's still red" he says "well I have stuff to do". And that's exactly how it went, we barely go out to eat because we always have these issues where someone either had a problem with satisfying us by simple tasks or they tried to shorten us by food. I don't normally do reviews unless it's for people who deserve them. I'm not sure if it's because they have children working who only cares about getting their paycheck, which I understand but you can also do your job by making the customers happy. Especially for overpriced food and rice that wasn't even done the first time we went. read more

My experience tehre was awful to say the least. The beans were all dried up, the chicken was all white, usuallu it's well seasoned and has some color from cooking. Rice was undercooked. The staff was so careless in their portioning and sizes. Save your money and go to chipotle instead!! read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Ames, Iowa

Placed a catering order for 10:45 and I'm still waiting at 11:20 to get my food. I wish I could leave an actual rating on the food, but I'm stuck waiting and hungry. read more

Drove to this location to get a chicken quesadilla for my daughter. They told me if I wanted one, I had to order it online. I was there. I was in no hurry. I was so confused. So, I ordered a bowl and left. Such a ridiculous situation, I feel weird writing this. read more