This Chipotle location is one of our frequent go-to's for a takeaway dinner but on this occasion we decided to eat in. We started with an order of Chips And Queso. Their queso is average to above average but their chips are stellar. Really like those. I'm usually a burrito man when it comes to Chipolte and this was no exception. On this one I got steak, brown rice, cheese, sour cream, and their hottest salsa. It makes for a pretty spicy but really tasty burrito. Their steak in particular is really delicious. I love the assembly line style making of a burrito I like also and the service here is very good generally. I have nothing but love for Chipolte and this location in particular. Thumbs up. read more

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I love Chipotle but this location just can't seem to get it together. We order for delivery and my order is wrong EVERY time! Most recently, I ordered a quesadilla and I received what can only be described as a burrito/ quesadilla hybrid. You select the meat you would like on the 'dilla and then it asks you to select sides.... Someone missed quesadilla training day because they put everything on it and didn't put it on the grill. A flat, horrible burrito. My orders aren't complicated so I truly don't understand where the disconnect happens. Human error happens but EVERY TIME I ORDER? I'm begging you to get it together. read more

The worst bowl evvvverrrrr. Half of the bowl isn't filled at all. I can see the bottom. This place sucks. And the girl that made was so rude and sucks at her job. read more

Chipotle Mexican Grill - Chipotle bowl "full" but can see the bottom of the bowl.Half the bowl is missing. This is a scam. - Fast Food Near Me - Aurora, Indiana

Terrible! They never have all the ingredients. Lettuce is usually frozen. You will never see the same person working. Turnover is constant. I've never seen a manger here or anyone that gives a crap about their job. Guac is just mashed avocado and no flavor. read more

the service here is not good. they messed up my order so I went back to the store and the lady there was very disrespectful, basically blaming me for them giving me the wrong order. she snatched the order she messed up & they gave me, out of my hand & then basically through my order at me. That was very disrespectful & no one should be treated like that. & I ordered my food to be picked up at 7pm had to wait 10 min for them to finish my order, well what I thought was mine. so my order was sitting up there for about 45 minutes when I made it back to the store & got home & my food was cold. have never been treated like this & the fact that she still works there is crazy. she is an older woman probably in her late 30s or early 40s she wears glasses and has brown hair & her hair was up. this is completely unacceptable. look out for her. read more

This location must have smaller serving utensils for their pick up area. Every single time that I order a pick up meal the portions are unbelievably small. I typically am able to eat half of the bowl and save the rest for later. Not today! Extremely disappointed. read more

Seemingly every time I visit this location they are incredibly slow and out of ingredients. Tonight they were out of cheese. When asked if they could grab some from the mobile order stand. I was rudely told no. Stay away from this location read more

I ordered for pick up and it was SUPER fast, but Smallest burrito I've ever gotten from chipotle. Turns out they missed all the ingredients I had ordered. read more

I've given them a lot of chances and it's just getting worse and the portions they give compared to other chipotles are ridiculous read more

Chipotle Mexican Grill - Chipotle steak/chicken bowl - Fast Food Near Me - Aurora, Indiana

Walked in asked for a bowl to go. Looked down, no veggies. Asked if any were working. Employee looks around and says no. Other employees standing around talking. Last time it was chips. Time before that it was guac. Worst chipotle ever. read more

This customer service and accuracy at this location is horrendous. Time after time I place an online order, it's either someone else's order in my bag, or I'm missing multiple ingredients (expensive ones like Guac or queso that you pay extra for) I've ordered a drink multiple times to show up and their pop machine is down and won't refund my money. On several occasions, I've also had to wait 10-15 minutes after the food was quoted to be ready. The employees could use some customer service training as well. So very disappointed that this is the only location within 15-20 minutes. Don't waste your time or money here. read more

Not great service and the chicken is sometimes burnt to a crip. And super over seasoned??? Other parts of the food good. Soda machine is gross and is often not working. Chipotle by NKU is the best Chipotle out of all cincy area Chipotles.. read more

Stopped at Chipotle on Green Blvd Aurora, Indiana and ordered a chicken Quesadilla and they said you have to order that online. I said what? I never heard of such an ignorant requirement at what was once the nations premier fast food chain. Being an inquiring person I said why in the world can't you make one with me here but you can make me one if I order it online? The one person at the line said because they take a longer time to make. I have been to Qudoba, Moe's Southwest Grille, and Hot Head Burrito and never ordered anything that required ordering online. I would stay away from this particular location. Last week I got some chips at this location and they tasted like they were made in bad oil. read more

Placed an online order to be picked up at noon. Got there at 11:55 and walked through the line to make another order that someone asked me to get. Guy in front of me ordered 7 chicken bowls. Ended up gettin through the line at 1210 and my online order wasn't done. No one started working on my online order until 1220. Still sitting here waiting for my order at 1223. So for future reference just go through the line and order 7 burrito bowls like the a**hole in front of me and you don't have to wait. read more

I walked into chipotle and I was having such a bad day. Anyways walk in and then immediately gets greeted by all of the employees. That made my day, then as I go through the line I see all the food, the grill guy I think his name is Jay, makes the most amazing food and then the people for give me my food are extremely nice and just makes me want to come back again. read more

Gave someone lettuce and not Me. Said they had no quac but put some in a pickup order. Not sure what's going on but it's not right

The food was delicious, but was hard to enjoy it due to how I was treated. I am new to Chipotle and was trying to help my daughter order. The lady who got us started was very nice and patient. But when we went to put the toppings on the next employee was clearly annoyed at us. And then when I asked my daughter what side she wanted (it comes with the kids meal) the lady said they are out of sides. It was supposed to be a choice between fruit or chips. I asked about the chips that were right behind her. Those weren't kids sizes so they weren't available apparently. Another lady very annoyed at me as well finally said, "just give her the chips!" I never felt so bad about getting something I paid for. I have never filled out a review like this. I walked in happy and left the opposite. Hopefully it isn't the normal. Two employees were very nice. Two were very rude. We will not be returning to this particular one. read more

Basically pay $10 for rice and a smidge of anything else. Portion sizes are way to small for the price and they where out of some things this place went to shit read more

We ate dine-in at this location two weeks ago now all of a sudden you can't dine in. Don't understand why. Always see several employees but only one or two actually working or acknowledging customers. read more

We had mask on all of us! This was sweetest day and the young man was very rude to my significant other! He rudely ask him to pull his mask up! Which his mask was on the whole time! Now this young man has no idea what kind of health problems or anything my significant other may have and I'm pretty sure he does not have a badge on to be the mask police! This ruined my whole experience! Sorry!! read more

Shits good man. Ask for extra portions of stuff and they are happy to fill the bowl or burrito up. This chipotles food dreams to taste better than other locations too read more

Have eaten at this location numerous times. Staff is always very friendly and food is always well stocked and good.

I love this location. I frequent it weekly! Ashley and the brunette Manager in Training are amazing! They always make sure I get what I pay for! I pay for extra so I expect to get extra!! I love that they are so awesome this location needs more people like the two of them! They work hard they're nice and they do an outstanding job!! Keep up the good work!! read more