My daughter and I went to Chipotle and the customer service was amazing. Petra took our orders and was very patient with us as my daughter had a lot of questions and he answered each and every question. I will definitely be back. Way to go Petra!!! read more

I put in a mobile order and was planning to eat in the dining room. But I changed my mind after seeing the disgusting dirty condition of the tables and floors. The kitchen was littered with food and gloves dropped on the floor. Obviously this restaurant rarely ever gets cleaned . After picking up my order and leaving, I found the nearest trash can and tossed the unopened bag. This restaurant was so gross that I couldn't risk food poisoning. I went without eat lunch. read more

Chipotle Mexican Grill - Dining room - Fast Food Near Me - Austintown, Ohio

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I went to the Austintown chipotle two hours before they closed and they had no lettuce, no sour cream, no white rice, no vinaigrette, and the only lettuce that had was the little pieces on the counter that the guy had scraped off the counter and put it in my bow. very disappointing and I got small amounts of everything. read more

Everything was very good. Restaurant was clean, nice are to sit outside and staff was very pleasant.

Always closing early. Always out of food. Staff is rude and acts like serving customers is a chore. This place desperately needs a real manager to turn it around -- until then, spend your money elsewhere. read more

Everything was gross...dirty... slow... cold... unresponsive staff...out of meat...ghost town

Everytime I go to this location they never fill the bowl up. I shouldn't be paying $9 for chicken and get a couple pieces, but you can't say more because then it'll cost more. I feel it's only the austintown one because anywhere else is fine. read more

I was on the road on a long drive and needed a decent, non-grease pit lunch. I stumbled upon this Chipotle and got a burrito bowl. I mobile ordered through the app and at pick up, it was exactly what I ordered. The one downside was that is was packed with people waiting to pick up mobile orders and they were a bit backed up knocking them out. Aside from that, all was good here. read more

girl in back making food has an attitude for no reason wouldnt last a day at my restaurant ...

I would give this a negative rating if it were possible. I ordered here again today (against my better judgement) and like every other time I have ordered from the Austintown Ohio location my order was subpar at best. the burrito bowl wasn't even half full, and they barely gave me any meat. plus the food tasted poorly. Every time I order from this location there is some issue. steer clear. plenty of superior options in the area. read more

I should have read the reviews before making the big mistake of eating there. I don't eat out often, and when I do treat myself I like to choose something that I really enjoy. I hadn't had a burrito in some time, so I opted for Chipotle since it is about two blocks from my residence. Again, huge mistake. I ordered a chicken burrito. The chicken appeared under cooked, the texture was chewy and slimy, and was cold. After approximately four bites, I bit into a small, sharp bone fragment. Disgusting. The beans were cold as well. The cheese was not melted due to the temperature. I was very disappointed not only with the quality of the product, but also for the fact that I disposed of the burrito after a few bites. What a waste of food, time and calories. Do yourselves a favor and drive an additional half a mile down Mahoning Ave to Hot Heads; that's my plan from now on. read more

Came here for lunch on a Sunday passing through the area on a long drive back to Connecticut from Michigan. There was quite a busy crowd, but I didn't have any issues with slowness or poor quality food that other reviewers experienced. (In fact, I was almost wondering if they all reviewed the wrong Chipotle!) I was actually impressed with the speed of the assembly line of seven working the front. There was a small line but the total time I spent in it was speedy and comparable to others I've been to. I always get a veggie burrito bowl and pile it with everything down the line that isn't animal products. There were no complaints with giving me doubles of basically everything, even a little extra guacamole without charging me extra. All the ingredients were fresh and flavorful. Bathroom was clean, no complaints there. Chipotle never disappoints as a healthy casual dining option. Love the fact that they're going non-GMO too! read more

I love Chiptole, but this one does suck. They are very skimpy with the foood here. If you can drive to a different location, that isnt to far away, its worth it. If I have to pay between $7_$8 for foood, you better load my bowl up, not only halfway. They always seem understaffed, and always in a hurry to be done with you. The staff arent very friendly at all, they always seem like they hate working here. Even If they have a line of 20 people waiting, they still continue to fill all the online orders first...they are always priority. If you can order online first, and skip the lines. If you order salsa & chips, they always forget to give you the,salsa, but have no problem charging for it. So check yo bag before you leave the counter. If you want Chiptole, do not go during lunch... Tooo busy & too slow!!!! read more

took 20 minutes for my online order to come out and I came in late. there was no line it was not busy at all. Don't come in here if you want your food to come out late and everyone who didn't order online got their food right away. Lazy employees bad costumer service. read more

This place used to be the best chipotle around. Normally I do the online ordering just to skip the line. On average it will be ready about 30 minutes after you order it. Tonight that number was 90 minutes. So I show up on time, to see my order still on the board not even started. I would have been better off not using their online ordering app, but then again looking at the line of about 30 people and how slowly it's moving, I'm not so sure. So after waiting 10-15 minutes there for an order I placed close to 2 hours ago, I finally got my 2 burritos. I didn't even get an apology for them making me wait or any part of the process. But I wasn't alone. There were at least 3 other online orderers waiting with me. My recommendation is to either order 2 hours from when you think you will be hungry, or go someplace else. read more

Love chipotle, this one however I avoid when possible!! I will drive the 15 minutes to the chipotle near the Eastwood mall from now on. Most of these Mexican grills are smart enough to work 3, maybe 2, workers on the assembly line to keep things moving. Not here. 1 person will be working the entire line so you better not be in a hurry. Skimpy meat portions and not so fresh salsa is what you'll be getting also. That is if they aren't out of one or the other since they usually are if you get there after 8pm. Sadly it's a disgrace to this AWSOME food chain. I very rarely find a "bad" chipotle. read more

I use to love Chipotle. Now the quality is poor (with gnarly bits in their steak) the quantity is near half of what it use to be, and somehow it no longer tastes the same. I don't know if I will be going any longer. This is not my first poor experience there. In fact my last three have been poor and seemingly a little worse every time. read more

Super bad management. Every time I go there during peak hours they lack one of the main ingredients to a burrito. Today they didn't have hot water and denied my service. Never going to this location again M. read more

I love chipotle but this one is awful. I've made an online order and have the copy of it still, yet some how they forgot nearly half of my toppings, including guacamole, which I was charged for and I called numerous times, getting now answer. read more

Usually stop in once a week after ordering food online. They never remember salsa if you order it. Line is always impeccably long, and very loud. Often times if I'm actually ordering in I have it have them repeat 3 times what they've said. Burritos are very small. They seem quite stingy about product. Cashier is never at the counter and when they are they seem quite rude. The Niles location is actually a lot better. Worth the drive most times. read more

I love Chipotle but this one is the worst of them. Compared to other stores it not really busy, but they have lines that move sooo slow. I would also say that they all need to go over how to prepare the food. It's just not right! The steak is almost never good. Go out to Boardman if you can it's much better. read more

Used to be the best Chipotle in the area, now new employees. Act like you owe them something, do not want special requests. Lots of negative energy and lots of bad attitude . Probably couldn't cut it at McDonalds . Don't waste your time or your money. read more

Staff is hardworking and friendly. I have eaten at and worked at many Chipotles before and this is one that I actually LIKE to eat at and trust. read more

The worst Chipotle I have ever been too. The service (although pleasant) is SUPER slow. No urgency. I'm currently number 21 in line and it's not moving. Chipotle is known for their fast service and delicious food. This location drops the ball. Also, don't be surprised if they are out of your favorite ingredients. I've been here before when they were out of steak, white rice, corn salsa, and sour cream. No joke. This location needs better management. read more

The food is great. The staff is very friendly and I've never had an issue with them. It's just that it takes FOREVER to get through the line and then they run out of things. I'm not sure that it's lack of staff- they always seem to have enough to me- but I think perhaps poor management. They should be having things on the grill and a new batch of ingredients ready to go before they even run out. That's not the case here. They scramble to get things done as fast as possible, but with people waiting on a certain meat and a line literally to the door, that's not the time to run out of things. I can't justify waiting 15-20 mins for a burrito, ok? I don't really care how good it is. NOW, when they're not busy? Then it's perfectly fine. They have all the items, you're not waiting a long time. No muss, no fuss. However it seems every time I go by as of late, they're always with a huge line. So disappointing really because the food is great and I really do think most of the staff are great. read more

Every time I go there I order half chicken and half chorizo and they never fail to ask if I want half or double meat. I say half, and they shake the spoon full of meat until there is literally almost nothing on it and put it in my bowl. This is the worst chipotle I've been too. read more

Worst food ever! Mashed tomato salsa mushy pork, stale chips, and cold! Even got order wrong!

I've been going to this Chipotle Restaurant for over two years, and it seems the last several months they have struggled. Tonight I went in just before 9:00pm (an hour before closing) and they were out of guacamole, sour cream, and lettuce! Found out after I waited in line fifteen minutes and ordered. Naturally it was disappointing as all three of these items are what make my 'bowl'... Ugh! Mec read more

I absolutely love the burrito bowls-carnitas being my favorite! I'd say about 1/3 of the time I go there, I get lucky and it's not that busy, but when it is, you wait a while. I like to order online to get my food faster, but the last couple times, they made it late, they were running behind. I don't fault the staff for it because they were trying to serve a line plus a lady in front of me who had an online order for about 15 people. I did get a free drink out of it for waiting. Overall, my experiences here are great! read more

The food is good, but the staff is really rude. I figured it was just a bad day and gave them another try. Different people, every last one of them extremely rude. No thanks. We'll just go to Hot Heads from now on. read more

The food was totally fine, just like other chipotle's I've been to. The people working there were not very helpful or efficient. There were more people working behind the counter than I've ever seen yet the line was huge and it took a while to get my food even though I started with only 5 people in front of me. It was also incredibly loud which was mostly caused by the workers shouting to each other about the food. I would come here again but the experience would be greatly improved with better trained staff. read more

Horrible. Everytime I come to this location I see employees that hate their job, aren't trained properly, and lack CUSTOMER SERVICE skills. Managers are awful and micromanage their employees. The food quality, managers, employees, and customer service has take a HUGE nose dive in the last 2-3 months. Stay away from this location !!!! read more

This chipoltle is above average, in service and food quality. The burritos are dependable in taste and size. I would recommend this to and one who is the mood for Mexican. The interior needs some work, the tables, chairs, and floor are often too dirty to sit on! Same goes for the outside dinning area! read more

Disappointed with service. We ordered a kid's meal, which is supposed to be free on Sunday. We had to ask for the discount. When we got home, the order was missing a chocolate milk and chips. Filling an order and applying a discount is not rocket science. read more

This location is essentially always busy, I don't know that I've ever went here when the line isn't to the door. That said the store never seems to be prepared to handle the volume, I can't tell you how many times I've waited 10-15 minutes in line, only to have to wait even longer because they run out of meat, rice etc. I guess this falls back on management, training and staffing issues. Forget about doing the online ordering ahead of time, I've done it twice, only to show up and my order not even being started. read more

the food was great! but going through the line was the worst experience i ever had in the history of chipotle... only because the manager stephanie was not nice at all, she didnt say a word when i said thank you, she just mean mugged me the whole time...she needs to work on her people skills, why would any restaurant hire a manager if the manager cant even be nice to people instead of making them want to run out of the restaurant...im never going back there...only because of her.... chipotle...please hire a new manager, i wont go back till shes gone read more

Worst service!!! I waited in line for 15 minutes to only be told when I was next that I would have to wait while they make a phone in order. 9 burritos and a bowl! The guy looked at me and shrugged his shoulders. The three times before that they were out chicken or rice. Nothing like waiting in line and being told they are out of food or just wait longer while we service someone else. Don't waste your time in austintown!! Go to another chipotle or hot heads across the street... read more

I love Chipotle! This location is sufficient enough food wise; however, it is not managed well at all as they are consistently understaffed. Went in the other night and waited 20 minutes with the line barely moving (there were at least 20 people head of me) so I left. It seems the online ordering has taken off recently and those orders have a priority over people waiting in line. There were also only 2 people working the line and you could tell they were new. Will be awhile before I return. read more

My first issue with this location was appx. 7 months ago. We were waiting in line and my wife was getting her dinner before heading off to job number 2 so she was didn't have much time in between. There was one person on the line working, 2 cooking and the manager was in the lobby "wiping down tables" and talking to one of her friends that was hanging out by the entrance door. The line was full of product so there should not have been an issue and wouldn't have been an issue if more people were on the line rather than having one have to do all of the work. Finally when it came time to check my wife said "can I ask you a question? why wouldn't you have more people on the line when you are this busy?" The manager looked up at her, disregarded her question and gave her the total and had us on our way. I've worked in food industry as a cook as well as manager and I understand the stress involved but I also understand the importance of customer satisfaction... US = not satisifed. 2nd issue on a different date. My wife ordered chicken and I ordered the steak. Her bowl was greasier than normal and the when she got home she felt very sick and had stabbing pains in her stomach. She contacted your 800# to have them look into it and all they did was call back and state "we contacted them, they didn't have any other complaints." After the break out that is now all over the news, online, etc. you would think that prior to that you would have listened and maybe looked into that situation a little better than you did. 3rd issued occured on 12/21/15. I took my wife there because she is 8 months pregnant and had a hankering (it may sound like a lot of complaining going on but at the end of the day we absolutely love Chipotle). We wait in line and once again there is one guy on the line that is just running around doing all kind of work, one behind him cooking food, one that appears to be trying to fill pans but there was nothing to fill them with and I guess the rest were in the back doing something other than prepping stuff or getting customers through the line. We waited appx. 23 minutes in line and when it was our turn to go they had ran out of chicken, didn't have salad for the salad bowl but offered chopped salad which we were fine with. Because they didn't have chicken they asked that we allow others to pass which we did. Another 15 minutes passes and people behind us that didn't wait the original 23 like we did have now gotten there food and moved on. Now when the chicken is ready they don't have steak (which is what I wanted), they didn't have brown rice, they didn't have beans, they didn't have cheese and they didn't have lettuce which they said would take 5 minutes if we wanted to wait. I asked if we once again had to let people cut and the guy advised us that we did unless we were fine w/out getting the lettuce (so at this time we could get chicken with peppers and sour cream) We asked if we were going to be compensated for having to wait for the past 40 minutes plus however long we would have to wait on top and we were told no. At that time we walked out of there empty handed and EXTREMELY ticked off. read more