Terrible service and they can't do their jobs right. It's not hard to make a sub right also not hard to complete the orders and the lie about you mismanaging subs. Management sucks. Horrible establishment. read more

We waited for an hour. For 2 sandwiches. I got a half 16 and ordered mayo, didn't get the mayo, the sandwich had barely any lettuce in it, barley onion, and far too much meat and cheese. The bread tastes like plain chemically white bread. It was like eating a provalone brick with a little lettuce and oil. We also ordered a hot sausage sandwich and the onions were not caramelized enough they were raw. The sandwich was bland and cold. Needed salt. Little girl at the counter was nice tho. Just a terribly long wait time, and bland ahh food. Will not be back read more

decided to take a break at work and chose to eat here. I would say it was a good experience, along with friendly staff, the food was delicious and fresh. read more

People walked past me at the register like I wasn't there ,five times! I finally had to move left to get noticed at all. I don't recommend it at all. Save your money? Get a sub somewhere else? read more

Do not eat here. I ordered the ribeye sandwich and it barely had any meat on it. If you are going to serve it on a roll this large, you need to have meat on the whole thing. The onions were barely grilled. It was more like slightly heated/sweated on the grill. Two other customers walked out while I was there. One demanded a refund and returned their food that they waited 30 minutes for and the other because they couldn't find the other he called in. read more

The Sandwich Factory - Delis Near Me - Austintown, Ohio

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This is one of my must stop at restaurants in Youngstown when I visit. I always get the same sub lol. I have a seven with banana peppers and pickles. One of the best sandwich shops you will ever find. Don't let the appearance on the outside and the actual inside of the restaurant for you. This is very good. read more

My triumphant return to The Sandwich Factory! I haven't been here in forever. We moved out of area and it isn't convenient. But we swung by recently and the high quality hasn't changed. They were in the midst of training new staff. This is the new, post-covid reality. But it delayed our order significantly and I had to correct the trainer since she gave the trainee the wrong instructions on my picky wife's sandwich. We brought 'em home. I got a giant Italian (Number 16) and it was enough for two lunches. Delicious! My pic doesn't do it justice. The bread & toppings were fresh, the meat was zero percent slimy & bursting with flavor. Not to mention the joint is spotlessly clean. I'm glad Sandwich Factory survived the shitty pandemic, and I hope they can retain quality staff to keep the quality up. read more

The Sandwich Factory - This monster is at least 20 inches. I'm a disgusting fatbody - Delis Near Me - Austintown, Ohio

Best sandwiches around, and the fried cheese is divine. We make it an active effort to get Sandwich Factory whenever we're in town, and while things did change staffwise and such, the sandwiches remain amazing. Maybe a bit pricey, but definitely great quality. The booths inside are not great for bigger people. Get it to go, but again, just the best sandwiches. read more

I just like the ribeye steak. None better when they do it right but to be honest I have gotten my sub home and it's missing cheese, or something major. I only get the ribeye steak. It's what I like! read more

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I grew up on sandwich factory pretty much all my life, home visiting family and was so excited to get a sub after a few years and at the counter were met with a impatient nasty older lady with grayish blonde hair , with dark rim glasses. She rushed us through our order and didn't even give us a chance to look at the menu. We were the only ones in line. She's standing there snapping her gum And chewing it with her mouth open. Definitely will not be returning such a disappointment. I remember this place use to be about family and being happy and they have miss miserable at the front line and it's sad. Hopefully a change can be made . Food is always really good but definitely the only reason I even gave two stars. read more

I've been a customer of Sandwich Factory for decades and it's service still holds strong. You have the option to sit inside in one of their booths and enjoy your delicious sandwich or take it home to eat. They've maintained their quality of excellent food and service over the years. read more

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I grew up on Sandwhich Factory. Its always been a family favorite. That's why I'm so sad to say how disappointed i am in the service i got there today. Being back in town for the holidays, we chose to stop. We called ahead for our order and the girl that took my order was super rude. Her attitude was like i was putting her out by placing an order. Then when we got there to pick it up, the rude attitude continued, as if they were put out. We did not order anything fancy. The food was still delicious and just as good as we remember, but definitly not the service. I hope they fix that. read more

Grew up eating here on a weekly basis. Left town 30 years ago, but would stop here on each trip home. I would rave to anybody who would listen about the best meatball sandwich in the USA. Came back home for a visit and went there this evening. The bread is still delicious, the paltry subs they serve now are not. The tables were dirty. Disappointing. read more

Didn't realize when you order a chicken tender sub that that's all I'd be getting. Where's my lettuce, tomato and mayo that should be on there. Seriously you had one job to do. The prices have gone up drastically and people are spending their hard earned money, the least you could do is get it correct. When I called to ask for a credit the next time I'm in, I'm told the owner's policy is that they have to have the sub back in their hands to offer another one or credit towards your next purchase. Seriously I live 20 away so now you want me to drive 20 minutes back to the store and then 20 minutes back home. What a crook. read more

The Sandwich Factory - Wrapper showing what I ordered and my sandwich missing the lettuce tomato and mayo that are standard on the sun. - Delis Near Me - Austintown, Ohio

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Ordered a #22 ribeye sandwich and got a #21 Reuben and the credit card prompted a tip thank god a declined read more

The Sandwich Factory - Corned Beef-Swiss - Delis Near Me - Austintown, Ohio

SO. SLOW. I waited to have my order taken for 10 minutes, with no one infront of me. THEN, had to wait 30 more minutes for a sub and fries. The place wasn't even busy. Okay food and not worth the missed lunch break. read more

They've changed their hours & are now closed Monday & Tuesday. It's not updated anywhere online. Just a heads up before anyone wastes the gas like I did. read more

We have been eating here for years and over the past few years the service has been fine until tonight. Tonight I called at 715 for a order and they said 25 min, when my wife went to get it at 805, they were closed. She was only late because of a car accident that slowed her down for 10 min. There hours said open till 10 and the young man I spoke to should have said they closed at 8. My wife called to see about the order and they said they couldn't reopen, oh well you lost a $50 order and a loyal customer read more

I got the Buffalo chicken sub and I'm not impressed. The Buffalo sauce was nasty and just the overall quality of food was very boring and not tasty read more

Food was okay, but I felt like I was being judged the entire time I was there. This one woman kept giving us nasty looks over her glasses and the woman taking our order seemed very inpatient. The other workers were pretty young, I noticed them touching their face with their gloves while making subs. Food wise, the Philly cheesesteak was mediocre. Everything was well cooked but it was missing that flavor/pizzazz that makes a cheesesteak a Philly. The veal Parmesan had a really nice flavor and was also well cooked. Don't let the "half" size fool you, it's a solid 8 inches and packed with meat. Still not sure if you're supposed to order veggies separately on the sandwiches or not? They never asked if we wanted any veggies and it didn't seem like an option but other customers had them. read more

We went there on 9-3-22. I order a tuna wrap lettuce and mayo only , mushrooms my husband order a rib eye sub plain 25mins later we were still waiting People coming in after us were getting their orders 1 guy had fried cheese and mushrooms there went r mushrooms finally my husband went to the counter and asked what was taking so long was told they were waiting on the mushrooms then I liked at my order and it had onions on it so where did I ask for onions huh when y try old they messed up my order. Oh well and a shrug of the shoulders So needless to say we won't go back.... read more

This place is great. The size in which you get for your dollar is really good. I eat a lot and sometimes I don't finish the 14 inch sub. I have tried the Italian and the Turkey sub. Both which are really good. My favorite part about this place in the bread though. Its soft and just blends together with whatever sandwich/sub you get and surprisingly not that messy. If you are looking for better quality subs rather than your traditional places, I would stop at this place. Good service too. Thanks yall. read more

This place is kind of a hot mess. The space itself is very small and it was packed with people. If a business wants to not require masks anymore, that's fine, but you can't really have that when there is literally no way for people to keep distance if they need to. Everyone was elbow-to-elbow, with people waiting around for orders, and trying to figure out where the line was so they could place an order. The people taking orders were impatient and lacking any kind of customer service. To be fair, despite the amount of people, they kept things moving at a decent pace. When I finally got my order, they called out from the other end of the store. Between all the people, the distance, and the fact I'm hearing impaired, I didn't hear them right away. So, when I *did* hear it being called, I was greeted by an employee giving me a nasty look and nothing said before huffing themselves away. I guess a simple "have a nice day" or "thank you for coming" is too much. The last thing I'll say is that you can't put a sign on your door welcoming service dogs, and then yell at a handler for their dog tasking (doing a task they are trained to perform). It's not only ignorant, it's against federal law. After I explained he was tasking, I was given a nasty look, but they dropped it, at the very least. Still, it was uncalled for. If you're putting up a sign like that, I expect your staff to be trained in proper SD etiquette. The sign was the whole reason I gave this place a try, in fact (a family member sent me a picture of it). Just an epic fail. Sorry, not sorry. At the end of the day, the food was good. Though it was certainly nothing to get super excited about. Between that and the crappy service, I won't be going back. read more

This is the best out of all the sandwich factories, the staff is very friendly and helpful and the food is always put together properly The one in columbiana throws your sandwiches together like a assembly line in the bread is usually stale..... Stick to the one in austintown they are great. read more

My sandwich was pretty good, and it was definitely huge. I had the "small" with salami, ham, and provolone, and it's probably the most food I've ever gotten for $3.70. The counter girl was friendly and helpful but the older lady in the kitchen was surly. If I ask "Are their large pieces of tomatoes in your sauce?" Don't scowl at me and say "Of course there's tomatoes...it's tomato sauce." Lady...have you heard of pizza sauce? No large pieces of anything, unless you're in Chicago...which I most certainly was not. It is a legitimate question. If I'm ever out this way again, I'm going to get a "mini" so I can try the fried cheese. It looked pretty good at someone else's table. read more

The Sandwich Factory - $3.70...the small is gigantic! - Delis Near Me - Austintown, Ohio

Got the Philly cheesesteak which is the Ribeye Steak for $5.25. Got the half. They didn't offer a giant size. I didn't like it. It was bland. Absolutely had no taste. The meat was cooked well tho. Also tried their Veal Parmesan for $4.50. That one is half size as well. It was weird. Wasn't a fan of it. It was like some soggy patty that was fried. The service is quick. Once you walk in, they're very attentive. And the lady patiently waited around for us while we decided what to get. The service was good. I wouldn't recommend this place. read more

Sadly, the Sandwich Factory has gone the way of every other mediocre sub shop and replaced the meatball patties with the normal round shaped meatballs. In addition to letting less meat with actual meatballs as opposed to the meatball patties, there is no longer any reason for me to go to the Sandwich Factory. A half a #9 with provolone was the only sandwich I ever got. You could guarantee they made the meatball patties, because nobody else had them. Now they probably buy the meatballs from a food service so they don't have to make them. Cheap ingredients equals worse sandwiches. After at least 40 years of serving meatball patties, as I can recall getting them when I was in middle school and high school, the Sandwich Factory is one less place I will stop when I visit Youngstown. The end of another era. Sad. read more

4/9/16 We tried the new fried green beans and side of eggplant parm tonight with our subs and both were a hit! Omg! I cannot wait to do the eggplant parm sub next time! As usual the subs were amazing and I cannot even begin to want to try anywhere else! read more

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Honestly. I want to love this place so badly. I have no idea why I keep giving them the benefit of the doubt. Something about a fresh sub at a local spot I think is what it is. This is the 4th time I have asked for no onions, and they keep putting onions on. I don't understand how I say please no onions, annoy the cashier by saying no onions a second time and still...I get onions. The first time I drove back to get it fixed. I've since moved and drove 30 minutes for a damn sub, confirmed no onions and still received onions. Very disappointed. read more

I believe there are new owners, food isn't as good as it used to be. We went there multiple times and one day it changed. I have spoke to the locals about it and they have said the same.. isn't what it used to be. read more

I know good deli food and this isn't it. I ordered a Reuben, it wasn't cut in 1/2 and looked like someone stepped on it before bagging it. They stuffed the pickle wedge in with the sandwich and it was "hot" and soggy. UGH! I ordered onion rings and got fried battered mushrooms! UGH again! The french fries were soggy and smelled from the old grease they were fried in. Terrible. Never, ever again - a huge waste of money! read more

Is still the bomb! The #7 rocks and you have to get the fried cheese. My kids devoured their meatball and steak subs. Just fantastic!! "nuff said! read more

Maybe the best subs in the world, #7 Super & 9 Meatball are the best starters. And never leave without getting the onion rings. One warning is the sandwiched are absolutely HIGE. A half sandwich is about a foot long, so watch getting a full sandwich unless you are really hungry. read more

The Sandwich Factory - Delis Near Me - Austintown, Ohio

I give this place a 4 for the following reasons: the bread was fresh. Meat was flavorful. And it is a locally owned mom and pop shop that is pretty old school. I subtracted a point because the sandwich seemed a little breadt to me. Overall this place is good value, good people, and good food. read more

Service was super friendly.. Ribeye steak sandwich was delish. Bread was soft and fresh, with huge portions. 1/2 sandwich is good size with some leftover for later. read more

The Sandwich Factory - Ribeye steak samich-YUM - Delis Near Me - Austintown, Ohio

We order lunch at work from here a lot and it's always fast, cheap, delicious and accurate. So I stopped by for some dinner tonight. They seemed to be pretty busy and my order got mixed up. I didn't realize until I got home. Which was my fault for not double checking before I left. I called up to explain the mishap and they offered to remake my food with no hassle. Great customer service. read more

I called to order a sandwhich and wasnt I formed that they put oil and vinegar on ALL their sandwiches unfortunately I'm allergic to vinegar being that I took my order with a manager you think they would have told me that but what's worse is when I called to inform them of they're mistake and to let them know I'm allergic they told me there was nothing they could do I'll never order food from here again read more

Terrible. Every time I come to town I order them. I got a sub bun with mold. I let that go. This time I go in the cashier young guy looks high. I told him several times about the order still wrong. It seemed the only thing the young kid could do was tell a guy he needed a mask. Every time I go to this location. I'll stick with the original on market street from now on. read more

Can we all agree that I enjoy sandwiches? Any time I head out to the Austintown area, I plan to make a stop here to pick up the #2 and a fried cheese. The sandwiches here are HUGE! It's amazing what 2 extra inches can do! (that's what she said!) By no means do they skimp on the sandwich content either. I've never had a bad experience here and I've been getting sandwiches from here since before i even knew where it was. My dad would always bring them home for dinner on random nights when I was a kid. The sandwiches are just as awesome now as they were back then. The appetizers are good. The fried cheese is as great as everyone says it is. If you get it to go, make sure you order the sauce on the side!!! So yeah. Go here. Pick a sandwich. Stuff your face and prepare to be wowed! read more

This is a classic sandwich place in the area. They keep it simple, delicious, and huge. 1 sub could feed a family of four. It's also a great lunch spot, but it gets busy at that time so be sure to order ahead and pick it up. They have great smaller sandwiches as well one of my favorites is the Reuben. The fries are delicious as well as the fried cheese balls. I am never disappointed here. Even when they are busy they keep everything moving fast. It's also nice to be able to get a cherry soda. read more