I hate to downgrade a review, but I feel like I have to do it. Chipotle is super tasty and a quick go-to when I can't decide what I want, but I always leave this location more annoyed than satisfied. The service here seems to be getting slower and slower! I have waited 20 minutes when only 2 people were ahead of me in line! My most annoying experience here was when someone used a taco tortilla for my burrito and, instead of making it over again in a burrito tortilla, they took the filling and put it in the new tortilla. Ugh. Really? There are always so many people working here and they never get it right. I need to start going to Qdoba instead! read more

I love Chipotle. I always order and pay through the iPhone app so all I have to do is walk up to the counter and pick up my food!

This is personally my favourite chipotle but it seriously depends on who's working. The new employees are very nice and eager but the ones who have been working there for God knows how long are very short and rush you down the aisle. I've only had one bad experience here cause one of the workers filled up a side cup of steak and put it on my bowl as my serving. And then when I asked for more charged me double steak even though the amount she then added equaled a regular helping of meat. They're workers need to be nicer and have a little lesson on customer service seriously. But the food is always good. read more

It's a chain, so it has what you're expecting. What makes this Chipotle stand out, hence the review, is that even at the busiest of times they move the line along at unbelievable speed. When I walked in last time I was only just able to close the door behind me (i.e. the line was all the way to the door). Still, I was out in less than 10 minutes with hot, fresh food because they were able to man the line efficiently and had a great back-of-house staff to keep all the ingredients coming. Overall a good standard for an easy night if you don't feel like cooking. read more

I only visit this Chipotle because I live so close but today was probably my last visit unless I'm stopping in for chips and salsa only. The staff is disinterested and gives VERY uneven portions (example: 1 half scoop of steak and 2 handfuls of cheese) and the quality of the food is poor. The steak on 2 occasions was so tough I could not chew it and after spitting it out I gave up and picked out the rest. My boyfriend tried the left over steak and couldn't believe the texture. I ordered a salad previous to this visit and the salad dressing given to me was warm, when I asked for another I was given a nasty smirk by the cashier like I'd done something wrong. I don't like this Chipotle and it's worth driving further for better quality and better service. read more

This Chiptole is hidden among a grocery store and a boutique so it may be hard to find at first, but I highly recommend you check out this location! The inside was unlike many Chipotle's I've seen. The dim lights and dark wood paneling, create a really intimate environment that I was surprised to see was in any chipotle. On top of that, the service was incredible. Highly recommend checking this location out! read more

Got catering from here for our wedding and it was on point! Plus we got free burritos for returning the metal stands :)

It was a great experience as always. My husband loves chipotle and this one was pretty much just like the other ones. The staff were really nice and I love that you can sit outside. I fed the birds some left over chips I had. Its a cute environment. I would go here again. read more

This is my home location. The food is good, like all locations I frequent. I almost always get here after 6pm, rarely is there a long line. Feels like the safest place around, as local Cops are always here dining in. Chipotle is my liiife. read more

Went to hit up Starbucks but decided to hop into some Chipotle and that was a great call. Manager Dante runs a great store. Big line, taken care of very quickly and efficiently. And deliciously!! Thank you guys! read more

My experience was excellent the food was fresh and the store was very clean. It was extremely crowded but the staff moved very quickly. Customer service was great. The manager on duty was great with assisting his crew. read more

This Chipotle location is fine. The service is fairly friendly and they move the line pretty good. My issue with this location is they always seem to run out of stuff I want in my bowl. The last time I was there they had the peppers and onions on the grill and I asked if I could get some of them for my bowl. They tild me they weren't ready and they weren't available at the time. Buy the time I got to the cashier they were done. I like coming here for a quick lunch and needed to get back to work but I think that they could've threw some of them on there. read more

Love Chipotle in general... But the reviews about this specific location are correct in regards to how long it takes to get a simple burrito. The employees actually said they are told by management to not move from their station no matter what. So if there's a huge backup in the middle, like there always is, no one can help. If that is true, which I really hope it's not, they need a new management team. It's a pretty simple business model... Fill the gaps where the backups are. Move the customer through quickly and efficiently. Regional leadership needs to take a look at this place undercover... read more

Majority of the staff are HORRIBLE on top of that the food is always over salted, seasoned or what ever you want to call it ....and can you say DRY I've had one good experience with one of the employees which was today which is why I give it a two stars but I hate everything about this location I've gave multiple attempts for them to get it right but they mess up every time this is just a disaster read more

This Chipotle is awful. The workers act like customers are a burden to them. There is always something they're out of that when a customer asks for it they THEN put it on the grill and tell you to wait 5+ minutes with no apology or anything (that would be good customer service). Mind you this happens even when there are no people there. This happens too many times.. will not be returning and I'm sure I'm not the only one. Corporate needs to have all eyes on this location. read more

Always a huge line, never enough people working, always out of something(usually steak and chips), staff just above rude, and they always skimp on the ingredients. read more

Most confusing chipotle I've ever been to. Like, line out the door, and the service was so slow that I reminded me of publix in florida.

I eat a Chipotle very often, and I can honestly say that this is the worse Chipotle I have ever been to. They are skimpy on everything and the people working there are downright scary. By the time I finally got my burrito it was double wrapped, yet they still managed to rip the tortilla. Go to one of the other hundred Chipotles in Maryland if you can. However, I must admit that the burrito was good as always. If you get lucky you'll get the proper portions, but if you can make it to another Chipotle location, do so. read more

I love Chipotle but this location takes the cake for the worst service. The girl behind the register is rude and has zero customer service skills whatsoever. And for sure, DO NOT order through Orderup.com. Every single time I order Chipotle from them the order is screwed up. read more

This is our local chipotle. The employees always have a smile on their faces and are super helpful! Great burritos! Great service!

Came here for lunch and no fajitas. I had to wait for about 20minutes for them to be cut and cooked. Chipotle is usually good about prep and quick service. It took 20 extra minutes out of my lunch break which is super frustrating but they ended up giving my meal for free which was a plus. read more

this place sucks the lady got an attitude when we asked to pay separate plus they didn't have guacamole or queso. also can't get over that rude lady she sucks read more

Every single time I go here, they don't have something prepared. Whether it be vegetables, rice, beans there's something not ready. The workers are lazy and have an attitude when you ask for something. Last time I go to this location. read more

I have been to this Chipotle 4 times and each times and each time I had to wait for them to cook the rice, peppers or chicken. I mean, how does a Chipotle run out for white rice!! I am done giving this place another chance, which is a shame since i live 2 blocks away. The only reason i gave it two stars was because the food was good and fresh. But that is also because i had to wait for everything to cook for 15 mins after i got to the front of the line. read more

I frequent this chipotle about once a week because it's an easy place to stop off on my way home from work. The food quality is pretty standard to all the other locations I have visited, but I have been inconveniences several times to wait for more of an item to come out (white rice, fajitas, and chicken all on separate occasions). I would think that they have enough turnover to have a second pan of each ingredient ready to go at all times. One time I did opt to wait 20 minutes for more white rice, and the manager did comp my meal. I was appreciative of this, but it should not be happening repeatedly! I would also like to note that their portion sizes seem a little smaller than I have experienced in the past. I used to always have leftovers from my burrito bowl for lunch the next day, but I am often able to finish a bowl now in one sitting. I am not sure if this problem is specific to this location or if it is a company-wide change (it has been a while since I have been to another location). I will still be coming here because it is convenient, but I wish these problems would be addressed! read more

slowest fking chipotle ever, employees take their damn time and chat with eachother IN FRONT OF YOU while they make your food, ignoring the fact there is a huge line. See it for yourself read more

I have visited the Chipotle about 7-10 times over the last few months. I love Chipotle in general, the food is great however the service at this store is consistently terrible. There are always 6-8 employees standing on the line however it takes forever to get served. The portions are always off compared to other stores and the employees are NEVER pleasant. Chipotle is great, this store just needs to better a representation of the restaurant. read more

While I do love chipotle in general, this specific branch is the worst. The service is always bad. They seems to be out of some ingredient every time I'm there. They are soooo slow. I always feel like they are trying to close in ten minutes (even at lunch time). And the proportions are always weird. As in, almost no rice and a ton of sour cream. They really need to step their game up here. It's just so off. read more

This place is terrible. Every time I come to this location they're out of white rice. Also, the people that work here seem to put the bare minimum of everything they can in the bowl and they have an attitude when you ask for more. I am never pleased with their service and it's too bad that this is the most convenient location for me. read more

Obviously I am a fan of chipotle. But this particular location is soooo slow. I dread coming here because I know I will be in a line for awhile. The location at the Columbia mall has twice the line and I get through twice as fast. The customer service is still great here, but the wait time can definitely take a toll on me. I know it sounds like I am super impatient, but I am jsut used to a level of speed at this chain! If i'm in the mood for Chipotle when I'm in the city, I'll come here, but I wish they would just move slightly faster. read more

Staff is probably poorly trained because every time I've been here it's taken minimum half hour to get through the line. No assembly line process and a whole bunch of people standing around behind the counter. Worth the trip to the inner harbor one. Or qdoba. read more

I love chipotle and eat it all the time at probably almost every location in MD lol but the employees in Canton are so nice and very fast, even during the dinner rush. read more

Convenient location and really only chipotle on this side of the city. But time and time again they are always out of ingredients. MAKE MORE FOOD!!! This happens way too often read more

Poor service. Not worth the cost of $6.84 per chicken fajita bowl. Started with employee serving asking what I wanted. Then after the order, he asked me 3 different times what I ordered again. I thought after the third time I was in a Key and Peele video skit for Chipotle. Then, he barely put any rice in the 3 bowls I ordered. He could have cared less about what he was doing. It's a shame because I usually have good service at this Chipotle. read more

The fact I sat in line for an order and when I came to the front they told me 20 minutes for rice is fucking ridiculous. This chipotle needs to get their shit together read more

I live right across the street from this Chipotle but still continue to go to the Chipotle on York Road 3 times a week. They are always out of everything, even though they are NEVER busy. I really wish I could come to this one and I keep giving it chances but it keeps getting worse. I asked today when the fajita vegetables would be ready and told them I would wait however long they needed and they said they are completely out... Not to mention I was the only person in the entire restaurant. read more

I've wanted to write a review solely on the fact that the chips are stale 50% of the time, and I don't realize until I get all the way home. I finally decided to write this one once I got all the way home and realized the chips that I paid for were never put into my bag. Pay attention chipotle! And throw your old chips away! read more

I just placed an order with this location through order up. Probably should have read the reviews before hand. Spent $25 here, my kids meal was wrong, barely anything in it, didn't send the chocolate milk like requested. I have a 5 year old so imagine the meltdown when he didn't get his chocolate milk. Now to my "burrito bowl" or if you would even call it that. When I say I finished it in 5 bites, I'm not exaggerating. There was hardly anything in it! The contents inside barely filled the bottom. I called and they said if I brought it back they would fix it, but hence why I ordered through order up as I'm not able to get back there in time since I'm working. You shouldn't need to fix it. It's really not that difficult to do the job. By the looks of it, it looked like they purposely were trying to be ignorant. Very disappointed with the ignorance of this location and won't be ordering again. read more