Terrible service. My online order was supposed to be ready at 5:30 and was not recieved until 6

I'm at a loss for words. Ordered a salad, after waiting for the ladies to finish discussing the guys they were fond of walking thru the store, paid for my meal , walked over to the condiment table for silverware. Low and behold no forks. Asked the lady at the counter for a fork and she replied "were out of forks you'll have to use a spoon." Yes because eating a salad with a spoon is feasible. I have no words. No apologies, no discount, no care. Side note: show some effort, Safeway is in the same parking lot, go purchase 100 packs of plastic forks for 3 bucks a box. Ruined dinner. Mgmt needs to train their employees. This is the second time there's been an issue with forks, the first time I had to dig under the table to get my own after waiting a few minutes for someone to restock. read more

2 Stars and I'm being pretty generous here. I'll get to my order problems later on but here is the main issue: SANITATION To start off there is food bit everywhere and the tables are not clean. Everything there is sticky. Also I observed an employee hone a knife used to cut the chicken up. He made about 6-10 passes with the blade on the honing rod. Then immediately proceeded to cut chicken with it. THIS IS UNACCEPTABLE. The fact that he did not wipe the blade off insures that metal particles from the blade are introduced into your food. When you hone a blade you ALWAYS wipe the fresh blade off... whether it is on a wet cloth or dry is specific to the material the blade is. YOU HAVE TO WIPE IT OFF otherwise metal goes into the food. Also to make things even worse and unsafe. The employee disregarded the saftey glove that is to be used while cutting to prevent any injuries. The glove is basically like chain mail and will not let the blade cut through. To be honest, I cant believe I even accepted my food from here. But I did not get the chicken or steak. I ordered online online and usually it takes 30 min to prepare and pick up. Well about an hour later my food was still not prepared when I came to pick it up. The girl at the register said my order didnt come through. I showed her a confirmation email that I had on my phone and verified that I did place an order. The finally found the print out order and took another 10 min to fix it. At this time I've been waiting for about 30 min in the actual store. They also have only ONE reigster so it takes forever to pay. This location is very busy and they only have ONE?? You've got to be kidding me. read more

Chipotle Mexican Grill - Mexican Near Me - Baltimore, Maryland

This store is requiring exact change or apple pay only. To not have change for cash or accept credit cards is completely unacceptable. What kind of business is this? read more

Went late at night (on 12/11) to get a sofritas bowl and was met with unbelievably unprofessional workers. I was glad I could at least watch them make my poorly-made order otherwise I would be afraid that they spit in my food. I called the next morning to speak to a manager and after untold rings, a guy picks up the phone claiming to be the manager but he would not give me his full name "because of confidentially issues." Speaking to him, Jabree R. is the name he gave, I am even less convinced that anything will be done. Jabree R. said food would be remade the next time I came in, just ask and it would be "on him." This concession was made only after I was on the phone for 10 mins. I haven't yet, but will take him up on this offer and see what happens. Avoid this location. read more

Went to this Chipotle today around noon. Per usual, they were out of some items (fajita vegetables). The customer service is definitely lacking at this location. I had issues redeeming a birthday rewards for chips and a side (the code wouldn't scan). Instead of the cashier offering an alternative to the error, I had to ask well could you just take it of manually or something. She decides to take off the chips only when clearly the rewards coupon was for chips AND a side, not OR. We went back and forth about it which was so unnecessary; clearly she did not know the difference between the two words. I will not patronize this ridiculous establishment again. read more

When I want Chipotle, this is probably the only place in the city I'm going to go for it! Not only are the employees extremely friendly and helpful, but the place is always clean and well-kept. It's also a great location and good to grab a bite after doing some shopping across the street at the grocery store. There is also a pretty huge parking lot so you don't have to worry about where to park or how you're going to get there. Definitely ups the level of convenience! read more

This Chipotle needs to be shut down. Please get Corporate involved. The ABSOLUTE WORST. I ordered a Sofritas Salad my last order and it didn't have sofritas or lettuce and was just beans, cheese and salsa. I was given a free entree for by customer service for that screw up. Tonight was the final straw. I placed my mobile order at 920pm and was promised pickup by 940pm. When I arrived at the restaurant, the staff had completely cleaned up shop by 930pm when they are stated to be open until 10pm. I really hope my fellow Canton neighbors and Baltimorean's never order again from this location and send a direct message to the company, their pockets read more

I wouldn't eat here on my worst day! It's always something missing either chicken or steak or napkins... it's always 1 person working the front. Close it down or get new management read more

I love chipotle food, but this location makes me hate it very salty food and dray I just trash all my food which is cost me 30$ , Don't Order From Here read more

waited over an hour for my food(which was a mobile order) while they made at least 15 other people orders, one employee laughed about not making orders while another employee was arguing with multiple customers , when I asked for a refund the employee said it was nothing he could do and threw my bag on the counter read more

If you are looking for the usual combination of quality and bang-for-your-buck you find at most of this nation's chipotle restaurants, do not go here. The Boston Street Chipotle of Canton Baltimore not only delivers subpar quality and quantity, but also serves a healthy side of bad service. The stingy, selfish and unamerican sized portions at this chipotle must be an ordinance coming directly from the ownership. I'm a huge fan of chipotle but have been left utterly disappointed at this location time and again. Needless to say, I will not be returning to this Chipotle. read more

Consistently terrible. Orders always wrong when I forget for a few months then give them a chance again.

For starters the place looked dirty, I should have turned around and walk back out the door but I just got off work and was tired and hungry so I get up to the counter and they tell me I have to wait 15 MINUTES for both steak and rice! Why in the world would they not have PLENTY of food cooked and ready knowing it's dinner time on a Friday night in a busy area??? The icing on the cake...the lady was extremely rude telling me I have to wait if I want steak or rice. No apology, no sincerity just plain out nasty. I will never go back to this location! read more

Not sure if the chiptole worker got hungry and ate half of my food while i was on my way to pick it up my bowl, and then covered it up with a couple pieces of lettuce. Literally the worst way to spend my lunch time and money. really PISSED, ordered chicken and i found steak in the bowl.... read more

Chipotle Mexican Grill - Mexican Near Me - Baltimore, Maryland

I would like a manager to reach out to me since I tried calling the location but no one would answer. I have never had any problems with the food until today. Rice was undercooked so it was not enjoyable to eat. read more

I will not be returning to this Chipotle anymore. I have been disappointed too many times, and the staff is just rude. Today was the final straw. I had to repeat myself multiple times when placing my order and the man still got it wrong because he was busy talking to a co-worker, then at the register the woman literally threw my chips at me and walked away mumbling "sorry". I'm pissed and I will be telling EVERYONE about this awful experience, including you fine people. I'm going to check out the Qdoba close by, it might be better. read more

Never had great service at this chipotle. The people are unfriendly and don't know how to wrap a burrito or provide any sort of customer service. Chipotle are you mistreating your employees why are they so miserable? But what sealed the deal for us to never go back is the bugs we found in our lettuce. I used to love chipotle, oh well. read more

Was in a crunch for time so needed to get something and go. As I watched the lady in front of me order a bowl and was given dbl the amount of veggies to the point the top barely fit.. I also ordered a bowl and the girl threw scraps of chicken in my bowl- less of the fair amount that should be given. I asked her for alittle more... this girl had the audacity to pick up two pieces and put it in my bowl.. therefor I said " are you serious?" ( with an attitude ) I said I'll pay for extra chicken than. I would say it felt a bit fascist but I won't go into that. You need better staff with better attitudes read more

Everytime I go they are out of multiple things, I didn't go for a while and decided to stop by today. Everything tasted bland and I didn't take more than a few bites. (Usually finish everything) chips were stale, queso tasted like liquid salt. All the soda's were either out of order or the complete wrong soda was hooked up. Also no forks but 100 spoons. One of the employees yelled like a banshee out of nowhere as they went to the back. Overall one of the weirder and more disappointing experiences I've had. read more

I felt like I should of read the reviews before eating here because I experienced the same service and issues. The young woman serving me on 2/13/22 at 12:36pm was extremely rude. She proceeded to tell me as soon as I walked up to the line of everything they didn't have, with an attitude and mumbling. I ordered the food went down the line and she sloppily made my burrito, my fiancé got a veggie burrito and she gave him a attitude when he asked for more beans because she gave him a half scoop. The young lady was totally out of line and something needs to be done about her attitude. After paying for the food I asked for a salad dressing and I was told they're out. So little miss "Rudie" failed to mention that when she was informing us of everything they didn't have. If I would of been informed of this information I wouldn't of ordered. After taking a bite it was so runny we both couldn't enjoy it. This establish needs a new management and employees, as you can tell by the reviews. read more

Very disappointed. I got a bowl today and instead of the large portions I'm used to getting at other locations like Seattle or Minneapolis- this one barely filled me up. There wasn't anyone behind me, but they rushed to put everything together so basically my bowl was a small scoop of chicken, mostly salsa and barely any rice or lettuce. The picture is before I even took a bite. I can't come back to this location anymore because every time I do it feels like a waste of money. I suggest Nalley Fresh at the end of the block or any number of taqueria places around. read more

So disappointed. No Guacamole. No queso. No toilet paper. What's a Mexican grill without these staples? The portions were extra small and the steak was cold. This place used to be my daughter's favorite - until tonight. It was around 6:30 pm on a Friday and hardly anyone was there. What gives, Chipotle?? read more

Horrible experience with catering! I will not order catering and spend the amount of money I did again. Items missing without notice and items completely forgotten. read more

I have to say, I am very disappointed with my trip to chipotle tonight. I joke and call chipotle my adult bandaid because it changes a frown and turns it upside down. Every week or so I go here with my boyfriend after going to the market. I was excited for our ritual but I was in for a let down. This location and chipotle in general are exceedingly consistent, welcoming, and fast with attention to detail. On this particular outing, the line of food items was Vacio!! I mean to say that there was no chicken, steak, fajitas, and scant everything else. With many employees present, nobody was grilling the veggies or meats. This is highly unusual. Also, the counters were filthy and staff just shoved the mess on the ground. Again, unusual. My burrito bowl lacked half of the normal ingredients and I was even given the wrong rice... not a huge issue, but again, uncharacteristic for chipotle and this location. My boyfriend got a burrito that was so poorly wrapped, the young women expeditiously tried to conceal it with another layer of foil. I am a die hard chipotle fan, but this was not good. Room for improvement or just a bad night. Hoping this isn't recurrent. read more

Chipotle Mexican Grill - Mexican Near Me - Baltimore, Maryland

I wish I had better things to say about this chipotle. Hit or miss on quality. Poor service. What happened to the good ole days?

Omg! This one is always busy I mean line to the door busy. I noticed they don't have a large turnover of employees because I see the same faces all the time. Now most chipotles I go to always miss the customer service mark but this one don't have the best but it's not awful. When taking your order I've gotten good manners from slot of the males. They do know how to keep the line moving even though it's never ending. What I really don't like is how they don't keep up with cleaning. The tables and bathrooms are always disgusting. Guess what tho!? They don't run out of nothing since I came here because they are stingy with the portions. Parking is perfect it's a lot that other businesses share. read more

Chipotle Mexican Grill - Mexican Near Me - Baltimore, Maryland

The tiniest bowl I've ever got from a Chipotle. I get it's lunch time but for $9. This is silly. read more

Chipotle Mexican Grill - Mexican Near Me - Baltimore, Maryland

I ordered two bowls online. The rice was hard. There was only a little bit of corn, even though we asked for extra. Usually the bowls are filled up, but this time, it was only filled up to half. Not to mention, the order was completely wrong. AVOID THIS PLACE AT ALL COST!! read more

Chipotle Mexican Grill - a Burrito Bowl - Mexican Near Me - Baltimore, Maryland

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I'm only doing this because this used to be my favorite restaurant & location. However, unfortunately over the past year or so there has a been a very steep decline in quality of food and service. There have been multiple occasions where I've gone in mid-day (well after the lunch rush) and they were "out of" a lot of the choices without any intent to replace anything. Many of the employees seem to simply just not care anymore and their attitudes blatantly show it. The food seems to be prepared poorly and the way most of the employees put the entrees together is even worse. I take the longer drive to other locations now because I've had enough with this place. I really hope things can go back to normal! read more

This is a below average Chipotle. Don't mean to sound like a whiny liberal but I ordered in advance once, got there and waited by the register like I was told, then observed my burrito being made after the last person in line was served. When I asked why it wasn't made ahead of time I was told that they got busy. Not the best system. So, why the three stars you ask? Antonio! I returned one night because I'm too fat to let that experience keep me away, and this young man was charismatic, energetic, attentive, and made the SHIT out of my burrito. He even did a no-look burrito roll - staring down a co-worker while executing perfect wrapping technique. We exchanged names and I hope to see him again soon. Stay golden, Antonio - you're going places. read more

The ingredients have spilled into one another. There was beef pieces in the white rice and pinto beans in the black beans. The counters were smeared with salsa, sour cream, and guacamole, and uncleaned. Nearly 80% of all burritos wrapped end up breaking apart and need to be re-wrapped or re-made. Today, the cheese container was empty; the employee reached under the counter and pulled out a few strands of cheese from who knows where, then proceeded to drizzle this over my burrito. The burrito broke apart while she wrapped it and ingredients spilled onto the counter. She swept this onto the floor, then wrapped the burrito despite it being broken apart. I complained but she replied, "Really? It's fine." Then moved to the next customer. I tossed the burrito in the trash outside. I will never return to this Chipotle again. I really like Chipotle overall, but this is the only one where I've felt I have a reasonable chance of getting legitimately sick. read more

I usually love it here but tonight for some reason the cashier was making this weird and annoying warbling noise that sounded like a Turkey or a chicken.her coworkers kept asking her to stop as it was quite annoying but she rudely declined. She walking around stocking and cleaning flapping her lips and tongue and making this annoying noise for the entire time we were trying to eat and relax it was awful so we left and we wont go back as long as shes there because she clearly delighted in being rude to her customers and colleagues read more

Amazing service! Best I've ever had at a Chipotle! Not to mention that the grill boy is pretty cute

I love Chipotle. However I'll never return to this location. It's disgusting, awful and a painful experience. Anybody that left a 2 start review was just being nice. I've given this locations plenty of chances but it's always the same shenanigans. They're hardly ever crowded yet they can't even move a line of 4 people. They're disorganized, some of the employees are careless. .. the last straw was realizing how filthy this place was. our last experience we were served Pico with some white bubble substance on it and it was obvious it was stale The steak was chewy fat pieces and the employees ran around confused as usual. . Even though as always they weren't even busy. I can't go here anymore. .. It's a health hazard. I now go to Qdoba.... read more

Typical chain location. I like cantons more than any others in the area though. Seem to have better service here. Gets very busy around lunch time, however the line moved decently fast. I usually get a bowl, with rice and chicken to keep it healthy. Although for those looking for more options, they have wraps, tacos, and bowls. You can get brown or white rice, beef, or chicken, and vegetables. read more

Stale chips, sad employees and barely a spoonful of meat. Super disappointed and will be taking my business to the new Chipotle on Eastern Ave. It's a little further of a drive, but I feel like I get better customer service and food. read more

My first visit here - as someone who has avoided Chipotle for the last 4 years - was not a good one. Service was disinterested, rude and unresponsive. Now, I'm used to that to some degree but they were the same way to my girlfriend and everyone is friendly to her so I know these people were just awful at their jobs. The food was as I remembered - a mash of flavors with nothing particularly standing out... basically a fresher version of Taco Bell. Prices are high for the amount of food you get, imo. I quickly remembered why I never went here again after my first visit and I doubt I'll be back anytime soon. If every chain looked at Chick-fil-a's business model and hired staff who actually give a crap (or are good at pretending to) we'd all be better off as consumers. read more

I mean, it's Chipotle. It's DELICIOUS. The line is always long but they do a really good job of moving people along while still serving quality food while not allowing the size of the line and the demand of the people to stress them out (and if they do, they don't show it). For $7.25 (tax included) you can get a chicken bowl or a veggie bowl that is the size of 3 meals, but of course I'll eat it all in one sitting. My one complaint is that they don't have limes out for customers to enjoy. I like limes. I'd like to have limes with my bowl. read more

Short summary: reasonable line, fairly generous with their portions, quite a contrast to the Charles Village Chipotle! --------------------------------------------------­-------------------------- I love Chipotle. For $8 - ish, you can get a very healthy, delicious meal AND a respectable portion size. Pros -Length of the waiting line has been reasonable for the most part -fairly generous with the portions/scoops Con -sometimes runs out multiple ingredients at the same time (for example, this one time steak, guac, AND fajitas/veggies were a 10 min wait. read more