I'm not usually one to complain, and I'm also a very picky eater, so I understand that ordering a bowl with only two ingredients can be annoying. I also work in the food industry, so I genuinely try to be patient and understanding of what goes on behind the counter. That said, this visit was hard to ignore. I typically avoid this Chipotle because it's known for being skimpy and difficult to work with, but sometimes you don't have another option. I only get two ingredients, so I always ask for extra and a double scoop. I usually just take whatever I'm given without making a fuss, but this time the bowl was shockingly small I know I'm one of many reviews saying the same thing, but there's a reason for that. This isn't about being demanding or entitled; sometimes this is literally my dinner. I respect the staff and the job they do, but consistency and portioning really need attention here. read more

Chipotle Mexican Grill - Mexican Near Me - Beverly, Massachusetts

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Filthy place and young kids not handling food properly. Funny thing, my husband is a B.O.H. inspector and I explained seeing food being dropped and put into a burrito bowl quickly, not changing gloves on and on. A secret inspector will be heading your way. Also, this is why they have had E-coli outbreaks in the past and bad B.O.H. reviews. read more

It's sad how this location is run. The staff is friendly but the food quality looks so bad. Last time I went I ended up leaving without buying anything. The veggies look so wilted and the quac is browning. This place needs quality control stat! read more

I was here last night picking up a delivery, and the experience was unreal. It wasn't even busy. As orders started coming out, I told an employee named Casper who I was picking up for. I've seen him before -- he's extremely passive and acts like he doesn't care. He said "okay," walked to the back, then came right back up saying it's being worked on. Meanwhile the store is practically dead, and the cashier doesn't bother asking who I'm waiting on or even acknowledging me. Then another employee comes out with a bunch of orders (none of which are mine), so I asked again about the name I'd given earlier. She says she'll check, disappears in the back for a while, comes out with more orders, and only then tells me they don't have it because another driver stole it. I stood there for 30 minutes just to be told something they should have checked within the first 2 minutes. Any other restaurant at least greets you, asks who you're picking up, checks the status, and communicates. Here, I was ignored by everyone. Casper never checked at all, even though he told me it was being made. This location constantly has issues with customer service, and even the orders I do deliver often end up being wrong. Fix your communication and your pickup process. Make sure drivers are actually confirming their pick ups and not stealing them. This shouldn't be happening and this is far from the first time. read more

Credit card called during attempted pick up for a Fraud Alert for billing 4 times for food that was never prepared, yet the app showed it had been picked up. Staff were uncooperative and uncommunicative. Get Chipotle often, will not return to this location. Music was loud - making poor communication more difficult. Also noted while waiting for attempted pick up, that there was no ice in the drinks machine and no carbonation in drinks machine. read more

Went at 2pm. Tables messy with food from prior guests with no one sitting at them or anyone cleaning up. That should have been my sign to turn around. Out of white rice, cheese, carnitas and more. Guacamole was not mashed but chunks of avocado. Chips were stale. Didn't look clean on the back end and everything in my bowl was from bottom of container so no idea how long it had been sitting. I ate a few bites when I got home but threw it away as I was honestly nervous that I may get sick from cross contamination or food sitting too long. Will never be back. read more

The worker making my bowl today assumed I couldn't speak spanish and started talking mad crap about me to the cashier and called me a "bitch". Would not recommend. read more

Filthy, food was stale and I had to wait along with a long line 20mins while an employee ordered food (looks like he was leaving and taking home a catering order it was so much stuff) ridiculous NEVER going back again read more

How does this place even stay in business? This place is nasty! The food prep area has food particles everywhere, the food looks like it's been there all day and the staff is just not very friendly... then there is the fact that every table is nasty... food from other people's meals all over every last table... and the trash cans are overflowing with trash.... We will NOT be going back.. and this trip was not an isolated incident... I am DONE with this place... Don't waste your money... read more

Ordered food in the app for 5:30pm. Waited for a half hour and food never appeared. After complaining to the staff we just left. This location is not worth ever going to. The above experience has happened to my family multiple times - NEVER AGAIN. read more

Second time I've given this place a shot. This is the worst chipotle I have ever been to in my life. Both times. The food is room temp. Within 5 minutes of being served (not Mobile order) literally standing there. It's room temp meat. Both times. The rice is hard as if it's very undercooked. This is a serious food safety issue. I'm not sure who owns this franchised location but from my experiences and everything else in reading.... They need to sell it to someone who cares. read more

The worst of them all in the area. Terrible customer service, inconsistent with food and portions. Would recommend driving a little further to a different one rather than go here. read more

Food is just done together the chips are always stale flies landing on the food that's not covered people in the story are very rude especially the manager when you purchase $50 worth of food or more they still not break $100 bill that's what I call a big waste cuz you order and then when you go to pay and you give them $100 bill and they tell you no I will not be back and I will let people know Gloucester Virginia read more

Completely skimp out on portion sizes. They used to be so good I don't know what happened. I asked for double chicken and I literally got maybe 2 bites of chicken. I was in complete disbelief I thought it was a joke. This lady thought it was funny too. Their service is a joke don't go here. read more

they loaded up my bowl so good! ingredients were fresh and employees were so kind and enjoyable!

2:30 pm, Went for a veggie burrito bowl. They were out of vegetables. Second choice hard taco, but they were out of hard tacos. Settled for a chicken bowl, but they we out of guacamole! Lots of unhappy patrons. I laughed it off with the staff but will not return. Of note, they do not accept cash unless it is exact change. read more

This company needs to warn people of how backed up they are on the website before we order. My order was for 2:30 and I have just received it at 3:15. I feel very bad for the employees. I can see that they are doing their best to fulfill the orders while getting grilled by angry customers. I don't know what happened here today, but the photo included in my review is of orders from around 12:30 just sitting there. I assume it's people that were on lunch break or something and just took an L. This is the second time in the past few months that I found the location I ordered from was having some major issues. I want to be clear that the employees were very polite and trying their best. This system has gone off the rails twice in my personal experience. Cmonn chipotle. Fix your website read more

Chipotle Mexican Grill - These orders have receipts marked 12:30. The picture was taken at 3:00. - Mexican Near Me - Beverly, Massachusetts

If zero stars were an option that's what I'd leave. I came here thinking night for the local school Fundraising night. At 5:30 they had no beef of any kind, no fajita veggies, no chips, brown guacamole, no soda except Mr. Pink and dried out chicken. This store looks like the staff just gave up. Truly disgusting and the owner/corporate should be ashamed of themselves. The place was filthy too. read more

I don't how many times I can one star this place. It is the worst experience every time! Once again my order is 30 minutes late and there is not even a customer in line yet there are 5 employees "working". Stay away!!!!!!!!1 read more

When they have it the food is fantastic. 5pm, as usual they do not have salad dressing for their chicken salad. The people that work here have no leadership, they are all working but not organized, no checklists. Sad to see a great chain get ruined by poor leadership. read more

If the Chipotle workers are trying to get the Beverly location shut down they are doing an OUTSTANDING job. I ordered a simple bowl with chicken, rice, salsa, sour cream, etc. after a long day at work. Whoever made the bowl slapped a cup of rice in with a sprinkle of (4 pieces) of pepper and some black beans. Nothing else. This is the second Chipotle on Cape Ann I've visited and if it wasn't dirty it was sure to be half assed. Corporate better pay attention to whoever is "managing" the Beverly and Northshore Mall locations. Epically disappointing read more

My order was wrong and I tried to call. A robot answers and says the same thing over and over so nothing gets resolved.

Worst service I have ever had. They couldn't use cash and they out of white rice and guacamole. It always messy and half the time they are only doing mobile orders. I waited in a 35 minute line because they ran out of food. Please Stay Away!!! read more

Chipotle Beverly MA, I am breaking up with you. This is hard because I love you but I can't be in this abusive relationship any longer. Your hours are erratic, which is understandable during the labor shortage. Online it looks like you are open but not taking mobile orders. Drove all the way there but you were closed. From this point forward our relationship will be... if I happen to be outside your open door and I am hungry. But I will never truly seek you out again, I know this hurts me more that it hurts you. I fear my pride is stronger than my love of your burritos. I wish you all good things and will miss you dearly. read more

There should be two categories for rating here. One for the food, which is great, and one for the service, which is ludicrously bad. If you order online to shorten your experience at the restaurant be prepared to watch a dozen people get their food before yours comes out from the mysterious back area. The people in the back must have power over the front because the front people won't even go back there to check on the order. I challenge you to identify anyone who is in charge at this location. I don't see a long run for these guys. read more

Avoid this location at all costs. I ordered online and arrived 10 minutes past the scheduled pick up time. My order wasn't ready. I waited an additional 30 minutes in store and my order was STILL not ready. There was a growing crowd of people all waiting for their orders. It was absolute chaos. read more

The rice is salty and when I spoke to the cashier he said it's not his fault and I had to buy a drink to get rid of the bad taste. They literally dropped the salt on the rice. read more

I went to chipotle and the food was good! The manager has a nice body. Here's the picture. read more

Chipotle Mexican Grill - Manager flipping meats. - Mexican Near Me - Beverly, Massachusetts

Employees ranged from barely sentient to downright hostile. Lots of screaming from the back, then the same woman (older, tattoos) came out front and yelled at a customer trying to pick up an order because she didn't hear his name the first time. I asked for a chicken salad and the guy said "we don't have chicken salad". I pointed to the sign that says salad and asked for one with chicken on it. He said oh, that's a whole other thing. ?? read more

horrible service. I placed an order online and once I received the message that it was ready, I came into the store. The worker checked the back and said it would be "4-5 more minutes" (mind you, this was 45 minutes after I placed the online order). After 10 minutes, I checked in again and they said they couldn't find my order -- then wtf did you check on when you went to the back? After he said he couldn't find the order, I was completely ignored for the next 5 minutes (even though it wasn't busy) and I left the store. I need a refund read more

IF ZERO WAS AN OPTION THATS WHAT I WOULD HAVE PRESSED. Only chicken was served today, no fajita, took ONE BILLION YEARS!!!! I got chips and they were STALE. I have never been more mortified by a chipotle. Do not waste ur time go to McDonald's across the street. read more

This store is such a joke if one of the employees applied for my business I would not hire them just based on the lack of caring. They don't care to clean, don't care about customer service and generally don't care about this business. The store is so dirty that I am shocked the Beverly board of health hasn't shut them down. They were rude to 3 different groups of customers that were waiting on orders that were 15-20 min late from being made. Then when they get questioned they actually get mad at the customer. It's a fine line of terrible and inoperable and they run the fine line. Needless to say I canceled my order and got reimbursed by customer service. read more

I placed an online order and got to the store and it wasn't ready. I was patiently waiting for it only to find out they weren't fulfilling online orders because they were short staffed and out of everything. There was no sign on the to go racks to get in line. Which was rather long. Then I wait in line to get order but they were out of so much. They did not have chips. They did not have Queso. They did not have veggies. They also were out of lemonade which was the drink I was getting my son as he does not drink soda. The lady that was there said I had to request a credit for my missing items even though half of my order they couldn't fill. Couldn't accommodate anything. read more

35$ for a two burritos and a bowl, Cold. Ate 5 minutes after it was made. Cheese didn't even melt. Cold. Rice was hard and half cooked. . Your going to get someone sick... the worst part is, they had just put fresh chicken in and it wasn't hot enough to melt any cheese. Queso cold. You guys blew it once again. Won't go back to this place ever again. read more

I'm sorry to leave a poor review, but this location needs to change. I've been a regular customer of chipotle since 2010.. ten years of delicious burritos and bowls. I love the Peabody, MA location but Beverly--take some pride in your work please. -Tiny portions compared to every other location -Slimy rice -Forget ingredients EVERY time I've ordered online. -Chicken was chopped into ridiculously small shreds.. To summarize, this location seems like it needs to stop pinching pennies and achieve the same standards as EVERY other location I've been to from Denver to the east coast. Contact me if you'd like. I don't even want a refund, I just think you should improve your practices or close up shop. Thanks read more

There was no chicken no rice or no tortillas. The chicken was burnt and the queso was brown...

it was 9:20pm, keep in mind the restaurant closes at 11:00pm. when me and my friend walked in, no one was there initially. then this worker walked near us (ten feet distance) and lets out a big sigh and frown while looking at us. neither me or my friend felt welcomed. very un-professional. not a fun interaction when telling her the ingredients for my bowl. she made it obvious many times she did not want to be there. it's one thing to complain to your coworkers about work but it's a whole other thing to complain in front of customers. read more

These people are beyond incompetent. I just went into the filthy restaurant for an order placed online. Kids quesadilla meal. I had a couple of recently good experiences, which followed pretty poor ones. I decided to trust them again. I figured: how can they omit the main part of the meal, that is, the quesadilla itself? But they are useless . They cannot help themselves. The quesadilla was missing. Never again. I gave them a couple of chances, I thought they were going to redeem themselves, but they are beyond hope. Stay away as far away from this place as you can. Go to La Victoria on Cabot Street Beverly instead. read more

Not the first time a takeout order was terrible, probably the 5th time and think we've finally learned our lesson. Ordered a chicken burrito bowl, a carnitas burrito bowl, and chips and queso. Chips and queso never showed up, we got 2 chicken bowls instead with some barbacoa for good measure. One had plain uncooked jalepeno and green pepper (I ordered fajita veggies?) and both were missing beans which were supposed to be on both. Feel like this location just puts whatever they feel like in there.. read more

I have never had a good experience with this location. They lack enough staff to keep the place up and running so you have to catch them at the right time and even then, you will be disappointed. The first time I went there, it was 11:15AM and doors were locked but employees sat in the dining area just looking at me. I was confused because the hours on the door said they opened at 10:45AM. I looked online and it said 12PM which I wish they would state somewhere in person. The second time I tried to go, they did have a sign, and it said they were only open from 12PM to 2PM and only for online orders. I tried to give them one last chance, did an online order just to be safe. I ordered a burrito bowl with the new garlic steak and extra lettuce and a regular burrito with the same steak. The burrito bowl did not come with extra lettuce, there was actually no lettuce in there. The burrito however came with lettuce, but no steak at all. read more