I have never had a good experience with this location. They lack enough staff to keep the place up and running so you have to catch them at the right time and even then, you will be disappointed. The first time I went there, it was 11:15AM and doors were locked but employees sat in the dining area just looking at me. I was confused because the hours on the door said they opened at 10:45AM. I looked online and it said 12PM which I wish they would state somewhere in person. The second time I tried to go, they did have a sign, and it said they were only open from 12PM to 2PM and only for online orders. I tried to give them one last chance, did an online order just to be safe. I ordered a burrito bowl with the new garlic steak and extra lettuce and a regular burrito with the same steak. The burrito bowl did not come with extra lettuce, there was actually no lettuce in there. The burrito however came with lettuce, but no steak at all. read more

I ordered online and my order was not ready. It would've been faster for me to stand in line and order. Worst part was when I got home. The rice was not cooked. It was crunchy. Very disappointed. read more

This is absolutely THE WORST CHIPOTLE I HAVE EVER ORDERED FROM!!!! Never ever come here! not just service is bad, EVERYTHING IS BAD! first of all, it has less than a 2 star rating. run away while you can folks! we waited at least 20 minutes for our food, and 2 people in our party waited an hour after being told 3 times their food was going to be done or was "being made". BS!! One of the workers practically threw a water at my mom and was very disrespectful to everyone. they made us order online and took super long, I WANT A REFUND! half their fountain drinks did not work, and they didn't have ice and refilled it half way through when we were there. once we actually got our drinks, there was dirt inside. also, the chips would bend instead of actually being crispy.. awful place, ruined chipotle as a whole for me. there was only ONE nice guy working there, and even he told us the other workers sucked. bless him, and this restaurant should be gone ‍. the atmosphere of the place showed all the people wishing they never wanted to order and wished they just went to the panera down the street. read more

Chipotle Mexican Grill - my face after leaving - Mexican Near Me - Beverly, Massachusetts

Something must be wrong with management team here. I'm here to pick up online order on rainy Friday night. There were 7 staff working but clearly there were super un-organized, and clearly under trained. Some staffs clearly want to help but some clearly don't know what to do. Dirty service counter, over flow trash cans. Please do better. read more

do not go here. online orders are consistently 30-45 min behind schedule, kitchen and food prep area is disgusting, trash cans overflowing. honestly I don't know how the health dept hasn't shut them down read more

The new guy does not have the answers. Gave me a baby scoop of chicken.

Reviews say it all. One quiet kid doing all the work while the rest fool around. Where is the management? Just close this place down, it's that bad. read more

I eat at chipotle often, however, this is the most disgusting fast food place I've ever eaten at. The trash cans are overflowing, food is left on the tables, there is spilled food all over the floor where they're preparing our food and the cashier is standing, and there are no napkins available for customers. Frankly, the toilet was cleaner than the restaurant itself. Not only will I never return to this particular chipotle, but it makes me wonder how any management company could allow this to happen. read more

Never had an issue with any chipotle locations until this one. I should have checked my online order before driving away but had to leave and pick someone up at the hospital. When I got home the containers were both incredibly light and when I opened them the portions are ridiculously small. I also had clearly listed in my order wanting chicken as the protein and there was none of it in my burrito bowl. Asked for extra lettuce and mild tomato salsa and literally had the smallest bunch of leafs and smallest scoop of salsa. My husbands was just as disappointing. I paid $20 for it, what a waste of money. I'm not going to drive back because I live in Somerville. If I'm ever in the area again I'll just go to north shore mall instead UPDATE: Wow it gets worse! The rice isn't even cooked! Flavourless and crunchy! Thank goodness the chicken in my husbands bowl was cooked at least. read more

Chipotle Mexican Grill - Mexican Near Me - Beverly, Massachusetts

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Reading the other comments has at least given me some insight into why I just had quite possibly the most offensive customer experience imaginable at this location today. I honestly do not want to spend the time typing out the incredibly terrible way I was treated here so long story short, the staff yelled at me, and cursed at me in front of my children, who are both under the age of 4. I was hoping to not have to do the "these are swear words, don't say them" conversation until elementary school but thank you Beverly Chipotle for ensuring that conversation happened today. You know management, training and culture are really bad when you ask for a managers contact info to discuss a poor experience and people on the staff don't give it. Such a shame too because the issues are all here on Yelp in plain sight. No excuses for this location to still be a terrible place to be a guest. read more

Zero stars!! That was the worst experience at any Chipotle I have ever had!! Staff was rude and there was plenty of staff just standing around. My daughter and I both ordered a veggie bowl only to find out they were out of most of the ingredients. There was no carne asada, queso, grilled vegetables, sour cream and black beans! I asked for queso, grilled veggies and sour cream and they just looked at me and said they were out. No attempt to replenish! To top it all off I found a hair 3 bites into my bowl! This Chipotle location clearly does not care about their customers and I am not sure I can return to any Chipotle after the experience I had!! Warning.... Do not go to this Chipotle!! read more

ive ordered from here a hand full of times and my order has never been correct. The rice is always cold and undercooked. I payed extra for guacamole and 2x portion of meat but didn't get that, that's terrible business. ps. I see all of the bad reviews from this place, it's too bad that nothing will be done to fix this issue. read more

They really need to shut this location down--they've never once gotten my order right, it's never ready on time, they never have enough people working to stay open for more than 3 hours at a time. Don't bother when the North Shore Mall location does much better and is only a few minutes away. read more

Genuinely do not know how this location is still in business. For months I could not figure out what the hours were. One day they'd be open the next they wouldn't. Never changed the hours online. They now have a sign on the door saying they close at 5pm everyday, however I pulled up at 2:30pm the other day and they were closed. I'm assuming this is a staffing issue? The last time I was there they were out of all plant based "meat" options and chips. The place is always filthy. Food crumbs and garbage everywhere. I'm sympathetic to certain struggles at the moment but communication and cleanliness are not one of them. As a gluten free vegetarian I love chipotle, it's one of my only go to quick service options. Please figure this out management!! read more

I think this Chipotle location has management problems, and/or quite possibly cannot find staff. Turn around seems high. They do service a lot of area college students and families, and are usually busy. I have no problems with the food. Yet, several weeks ago, I went in and noticed that all the meat items were missing (except chicken), and the sofritas left in the container was turning brown. Yesterday, I ordered online and went to pick-up my order - but the restaurant was closed. A note on the door said to call their corporate number to get a refund. So, why did the order even go through if they were already closed? Today I called their customer service number for a refund, a robot said I had to have my order number. No real person, robots. So I went into my email, got my order number and called them back - real person came on the line and seemed very rushed. She then told me my refund would come through in 5 business days. I can wait, but it seems a bit whacky that the order went through in the first place - since the restaurant was already closed. I will say that the people who work the line have always been friendly, but as a former food business owner, I see they need help with organization. Quite possibly, Chipotle needs to pay people more to keep their employees. read more

This has got to be the worst Chipotle location in the country. Every singe time I go there's some nonsense going on. Either No mobile orders, mobile orders only, or just garbage service. Tonight there was about 10 workers inside but closed at 6pm on Friday night. Also masks required?! Only place in the state you gotta wear a mask is Beverly Chipotle to order a burrito . Figure it out. Probably should just shut this location down. read more

The chipotle in Peabody is WAY BETTER. The service here is bad. The food is not cooked right. It takes forever. They asked me to put on a mask which is unlike any other restaurant in the area. I would rather drive the extra 15 mins and go to a chipotle thah actually serves warm food cooked properly. Corporate needs to do something about this! read more

Gave them another shot. Without question the most poorly run restaurant I've ever seen. Slow service, employees who do not care about you, out of tons of items because they did not prep enough, filthy line. read more

You have one job. You had a virtual order. If I said double chicken, tortillas on the side, and both beans.. it should be honored. I was left out 4$ of my order between double chicken and tortillas. read more

Hot hell this place sucks. I have never met such a disgruntled bunch of miserable individuals. The location opened late and a lot of the toppings were unavailable. They informed me that I could not eat inside "today". Whatever that means. I ordered 8 bowls which made the cashier increasingly angry with my goal of feeding my family. I think next time I'll make my own burrito and spare myself the unpleasantness. The guac was mid and small portioned. This location sucks dude. read more

Chipotle Mexican Grill - They were pissed - Mexican Near Me - Beverly, Massachusetts

This location needs to be shut down, there's no other way to put it. The staff doesn't care, the food takes forever and it's just a miserable Chipotle location, hands down the worst I have ever been to. The owner of this location should be ashamed of themselves. The staff is possibly the most incompetent group of kids I've ever seen and they clearly have no management whatsoever. CLOSE THIS LOCATION read more

This Chipotle in Beverly is consistently bad. As I sit here writing this review I am waiting for one bowl that I ordered for pickup 43 minutes ago. This happens ALL the time. Takeout or fast casual pickup should be stress free and consistent. This store is incredibly poorly managed. To boot the portions can range from okay to 1/3 of an order. Again no consistency. Imagine paying $60 for a few burrito bowls where most of them are done in 2 or 3 bites. I am not exaggerating. I don't know why I return other than my kids insist. I am about to set the limit. Buyer beware. read more

Chipotle Mexican Grill - Tiny portion. This is supped to be extra. Paid for extra. - Mexican Near Me - Beverly, Massachusetts

Honestly, there's really no excuse for how bad this chipotle is. I don't ever write reviews, but this place really needs to get its act together. read more

My food had a large piece of mold had a hair the food was cold the soda was flat it smells like they let a skunk free in there also

I have never written a review nor did i ever think i was going to. but this restaurant is horrid. coming from someone who is in the food industry and gets it. disgusting wait times, terrible service, the whole restaurant was trashed with stuff on the floor and the drink station was unrecognizable worth trash. this chipotle is a disgrace. would give -5 stars if i could. read more

Let me start off by saying the place is an absolute dumpster fire, never in my life have I experienced worse service then this atrocity. I ordered on the chipotle app for pickup and it said the order should be ready in 15 minutes on the pickup shelf but believe it or not when I got in there 15 minutes later my order was no where to be found, instead I was met with a crowd of people also waiting for there orders. So I waited for what seemed like an eternity for just a burrito bowl and finally 45 minutes later it was in my possession. The bowl was ok but after this day I vowed to never step foot in that sorry excuse for service again. read more

I will NEVER order from the Beverly Chipotle again! This location made me wait for an hour, and the food never came out. This has happened many times at that location! I am so disgusted at the terrible service there... read more

I'm giving two stars because I've literally been going here since I was born. Never had a problem with this location and I understand all of the shortages right now but....I swear it's always closed when it says it's open. Tonight I mobile ordered because the website and app said it was open...it wasn't open. Closed asf and here's the evidence. Mobile order wasn't turned off read more

Chipotle Mexican Grill - Mexican Near Me - Beverly, Massachusetts

The quality of the food is good, but the quantity is horrible. I placed an order online for 2 burritos and 2 burrito bowls. All had a protein with various veggies and other options. The meat was basically non-existent. Maybe 2 tablespoons. Skimpy on the lettuce and cheese. No sour cream on one order. They were out of guacamole (how can a Mexican restaurant be out of guacamole - and not the first time!!). I sent a complaint to the company and they *generously* said they would add a side of chips and guac to my bag when I order next. Wow, can you spare it? And will you have guac when I order? I will never order online from them again (even with my free side), and will find another Mexican place to be my 'go-to'. read more

It's official. This is the worse chipotle I've ever been too. Young kids (employees) cussing, laughing loud, putting hands in food. Trash bins so full, you can't fit anything else in it. Tables nasty. What is going on? Where's management ? This spit really makes Beverly look bad wow read more

Very disorganized. Do not use mobile ordering system. Waited 40 minutes for pickup order.

MANAGER, OWNER, whoever , get your employees help.. 1 person during lunch making everything and ringing everyone up is ridiculous

This is the worst Chipotle I've ever been to. I placed an online order. they made me wait 1 and a half hours for it then at closing time decided to tell me they didn't have any meat, cheese, beans, etc. when I ordered a quesadilla... Then they couldn't even refund me the $15 for my online order and made me go online to do it, wasting more of my time on this earth. read more

I ordered 4 entrees 2 hours in advance with a 20% tip on the order. I showed up on time and they said they were "out of food" and to "cancel the order". This restaurant is the worst. I am never going to Chipotle again. read more

Tough to give it a star. This has been the worst Chipotle I have ever been too and it's not even close. Between the switching in and out of the online orders and the terrible service I cannot express to you how bad this place is. My friend just ordered online, the staff was sitting inside at a table doing nothing while his food was 10 mins late. Pretty brutal should probably get a new manager and a staff re-haul. read more

Worst worst chipotle ever just don't go here. Eat anywhere else seriously. Many people have told you not to eat here. All the food is not made correctly, they are always out of everything and they act like it's totally normal and okay. It's just depressing and sad. read more

Good luck getting anything ordered through the app warm and as requested. Ordered twice from this location. Both times orders arrived 30 mins late and cold. Somehow they managed to confuse a quesadilla with a burrito. Seriously. All you have to do is look at them. Quesadilla = flat. Burrito = not flat. read more

I hate leaving negative reviews but this particular location is especially awful and can't fulfill orders accurately or timely. My last three orders were completed over 40 minutes late. I won't be ordering from this location again. If you're in Beverly order from LA VICTORIA near Cabot Street instead. read more

TERRIBLE TERRIBLE SERVICE!!! we've been waiting in this long line for 20 minutes with only 1 person up at the front making food

I demand a free burrito to my account. The burrito I got was supposed to be chicken. The chicken I got was raw and chewy and barely even cooked. read more