I received the absolute worst service from one of the female employees bagging my food. I asked for sour cream on the side it wasn't any in my bag so I asked about it multiple times while paying the cashier. Finally the female bagging my food said they had to switch the sour cream out. I went to the drink fountain to get my drink and returned to the counter to get the sour cream. The same female that bagged my food took her two fingers and flicked the sour cream across the counter at me instead of placing it in my hand. I slid it back to her and told her not to give it to me like that and she did it again. I slid it back to her again with a little force and asked her to place it in my hand - her exact words were "why would I do that." I had all I could take at that point the blatant disrespect and rudeness had me in disbelief. I slid it across the counter again with more force and walked out the establishment. This was my first visit to the Brandywine, Md location because of convenience since I was also going to a different business right next to it. I'm never going to that location again, I should've known the interaction wasn't going to be pleasant when I saw how rude the other two females working the line were acting towards the other African American customers in line ahead of me. I really hope the behavior by the Chipotle employees wasn't racially driven. However, I would like to thank the male line worker who assisted me - he was nice and patient. I totally loss my appetite the more I thought about how rude the employee was for no apparent reason. If you choose to frequent the Brandywine, Md location I hope that you all receive the basic service that they were lacking during my visit this evening. read more

This is our go to Chipotle spot. Food is always fresh and plentiful. Orders are timely and accurate. Really no complaints. We typically order on the app and the food is ready when we arrive to pick up. The restaurant is clean and the staff are friendly. read more

Weirdly this is unbelievable I decided to pay my usual and you know if double portions you pay more which I was able to do I get back home and portions seems there getting back to being less I feel I'm not ordering from chipotle anymore this is ridiculous. read more

I love this chipotle and I will drive down the road to go to this chipotle because the chipotle and Waldorf have such rude workers in it and the food is not always hot and fresh and the one in Waldorf so I will drive to Brandywine, but I had hair in my food at this chipotle before that's why I give it three stars. read more

The person working the wrap station there was terrible she didn't know what ingredients were which and couldn't wrap the burrito correctly. I asked to have it wrapped again when it was clear she didn't know how and was ignored. The manager behind her was sweeping the floor and not paying attention at all. She even left while the line got very backed up with some online orders.... She was parked in the very front spot taking food with her... I guess to go? Anyway teach people how to wrap burritos please read more

Chipotle Mexican Grill - Mexican Near Me - Brandywine, Maryland

During this visit I was with my brother and my son. took 45mins to just place an order. Once I get there my brother places his order and then I work on my sons order and then the lady behind the counter just started getting disrespectful and rude when I was trying to explain to her that I already know what she's trying to tell me and I'm still trying to place my order. She starts to yell at my in-front of my child. The general manager didn't help the situation even told me to stop talking. Still didn't let me finish placing my order.. would never recommend this place if you are with your family. FOOD SUBPAR CUSTOMER SERVICE POOR. Even had hair in my food read more

Chipotle Mexican Grill - A hair in my Veggie Burrito Bowl - Mexican Near Me - Brandywine, Maryland

Every time I have my meals delivered this restaurant puts very little food in the bowl. Even if I order double meet it is always less that if I had gone to the store. read more

Only chipotle I will put a to go order in with and not have to worry about my bowl being made wrong. My bowl was perfect and they actually followed my order instructions (extra rice etc.). Keep up the good work!! read more

In a time of trying to support local business during the coronavirus pandemic, we try to order from spots to just SUPPORT. But to my surprise and chagrin, I got home with my order only to open and see that it was less than normal proportion. I ordered extra rice and extra beans and got NONE of that. I asked for carnitas and it was less than 3 pieces of meat in the bowl. The food portion was barely reaching the rim of the bowl... very disappointing. Once home, I did not want to return to the store, but trust me ... i will NOT be returning to that store again. Such a shame to finally have one pretty close to my home and to receive such a deceiving meal. read more

I don't know how this place is not 5 stars. Whoever the staff was at 11am on 1/1/21 was amazing. Thoroughly washed hands, constantly replaced gloves, was very cautious, and attentive and followed strict Covid health protocols. The food was good but the customer service was spectacular. I recommend management give this morning staff crew a New Year's bonus! read more

I wish I could give this 0 stars. Terrible customer service. They gave me baby size portions and every time I asked for more it was a tiny scoop. I'm not a huge guy but I notice they where not even using a spoon full to put on my burrito. I do not suggest anyone use this location unless they make changes. I'm a very agree customer and it's hard to get me mad. read more

Glad that Brandywine now has a Chipotle. No need to drive far to the Clinton or Waldorf location. This location is new and extremely clean. The service is fast and the food taste like how Chipotle food is described. Some Chiptoles I visit have hard rice or the chicken is overcooked, not at this location everything is good and consistent to how Chitpole food taste. Great staff and food, I love this location. read more

So far so good! The new Chipotle looks nice and new! The staff was friendly, and the premises were clean. Their parking entrance is a little undesirable, and this includes the parking spaces near the entrance as well. But over all, I'm looking forward to doing business with them. read more

Chipotle Mexican Grill - Here's the new Chipoltle of Brandywine! - Mexican Near Me - Brandywine, Maryland

Placed an online order that scheduled for pickup at 4:40. Wasn't even started when I got there at 4:45. Still not ready at 5:10. Totally unacceptable! Two other customers are having the same wait as me. read more

I wish I could give them zero stars! WORST CHIPOTLE EVER!! There have been more times often then not where my food order is completely wrong! Either they will add something that I did not ask for or will include things that I DID order! Today they only put sour cream and cheese as my toppings. I asked for like 4 other things , but I did not ask for cheese! If there was a problem with inventory in the store, cancel the order! Do not give me something that I didn't pay for! read more

The food was excellent however the service is pretty slow in comparison to other locations . Inside of the business was pretty clean as well. read more

It's not my favorite place just due to my personal tastes. I would prefer some less caloric foods. However, the customer service was very good, the food seemed fresh, and it was tasty. I had the salad and assumed there were be all cold items on a hot day, but the salad comes with hot/warm items. I was asked which items I wanted in it but the choices were limited. I might ask for some different items next time. My husband seems to like this place much better than I do, but there's a place right across the street that appeals to me more, so we probably won't come here as a couple very often. read more

This Chipotle location won't last. Horrible service from the staff. Worst customer experience, the cashier literally couldn't say a single word of appreciation or a modest smile as if the customers are begging for his business. The food is pretty bad at this location. Another poor customer service location about to close because of entitled employees. read more

This is a fairly new and clean location. The food and service is what you would expect from a Chipotle. Parking is lacking and the parking lot can be hard to maneuver since it's not much space. read more

This location is by far one of the best! The food is always fresh and hot. Staff is friendly. I have been to a few and none come close to this place Shannon read more

My wife loves Chipotle, she could eat it 2/3 times a week. Me not so much, but occasionally I oblige and get it to make her happy. Anyways this location almost every time we order (we do mobile and pick it up) shorts is. We ask for double chicken in our bowls, charged for it. Never get it. Order LARGE order of chips, charged for it, get small order. Just on those two screwups alone, they robbed us of about $7 this evening when we went there. Double check your orders before you leave. Or get screwed. read more

Have been to this locations several times. 5stars to it being closer to my house. But 2 stars to the fact that my RICE IS ALWAYS HARD. CRUNCHY . have spoken with the manager on several occasions.. I think they need a brand new BOH. or new rice cookers. Point blank read more