Made an order through the app, had to wait 20 minutes after the pickup time to get my order. Looks like i'm not the only one complaining about the wait times for their food. read more

Low on chicken, the tin of beans we full yet (both pinto & black) looked old. Scraps of onions|peppers which also looked old. When i noticed before requesting some i asked how long b4 they are replenished i certainly didnt want old ones...This location recently opened so hopefully itll get better. read more

The staff there are all very friendly and and the food there is also very good. Usually I don't like the white rice many places offer, but at this Chipotle, it was pretty good. read more

DONT GO !!! the food is absolutely disgusting and taste as if they had it sitting for a very large amount of time. I ordered a bowl with white rice , black beans, chicken, queso, guacamole and lettuce and it was the worst I've ever eaten from chipotle. I've had chipotle numerous times and can tell you this place is shitty. I only gave it 2 stars because the workers were polite but other than that I would've gave it 0. read more

This is the worst Mexican Food I ever ate. Overpriced. Food was cold. Meat was very fatty. They just throw everything in a bowl and charge you a fortune. I should have left it there. Because of this location. I will never eat at chipolte again. read more

Always messing up orders . And adding whatever the F* they want to YOUR BOWL . Do not deliver . They will forget your guac and chips !! And WILL NOT GIVE IT NEXT TIME . I love chipotle . Now I really will never eat there . read more

Good service, highly recommend for everyone Nice neighborhood, nice food, everything is nice bir sozben. read more

They NEVER get my order right. The food is just not up to par as with other locations.

I went in with a few friends that went in for lunch. They all said the food was good but too expensive for fast food. They all brought $15 purchases and all I asked for a complimentary cup for water and I was denied by the cashier. I will not be returning and because of the outstanding prices they will not be as well. read more

I haven't grabbed chipotle in a while but this was the only place in this area that had food I was somewhat familiar with. It's spacious inside with plenty of comfortable seating. I'm here around 3:15pm on a weekday and it's near a school. It's probably a common hang out spot for the students because their are a lot of school kids here. For the most part they are respectful and they aren't rowdy which would of been a turn off for me to be honest. The staff here was friendly and informative. A little light on the protein but I think all chipotles are like that so I didn't take it personal. Clean environment and clean bathroom. Kitchen looked organized from what I seen and the food was fresh read more

Decent location, great food, decent portions, nice workers from what I encountered. The only issue was the prices, to be honest, but that's what you can come to expect from a place like Chipotle. They have a great amount of seating, plus booth-like seating. Wish they had tooth-pics available, but some locations slack with having those on hand read more

My order is always incorrect every time I order from Uber eats, it's either I'm missing parts of the order or the order is completely wrong, this is totally unacceptable. read more

Ordered for pickup at 5:20 and didn't receive my order until 6:00pm. I waited over 30 minutes in front of the pickup line and the people doing the orders don't care if you have to wait even after telling them you've been standing there for awhile. The tall lady who was packing the orders is incompetent. Every order she had to pack, she was super confused and took 5-10 minutes to package one order because she would leave and go to the cashier and help out and then she came back and had no idea what orders to pack. I asked the guy making the food if they made my order and he said he's making it. He ended up never making it and I had to ask the lady again and she completely skipped my order and started working on the 5:40 orders. They need to fire this whole crew with competent people who know how to read and pack orders properly. The whole crew doesn't care if you have to wait. They need a manager who oversees what they're doing because they are ruining this franchise. People order for pickup because they are on a timely schedule! If you order in person, you will have priority over people waiting for their pickup orders! Hopefully Chipotle managers see this post and train their crew properly! I don't even make reviews but this chipotle is the worst I've ever been to. Save yourself the trouble and skip this Chipotle location! If you don't believe me, order pickup and you will see for yourself! read more

Wasn't good enough. I ordered burrito and I hope it's gonna be hot and tasty, however I was given a cold burrito and it was hard to eat it as stuff was coming out. I had to throw away $25... too bad. It was my first experience at Chipotle. Extremely unsatisfied read more

This place used to be alright. The food is not different from your normal chipotle you have in the city, so can't complain about that. However, now there is always a line for in-person ordering AND for mobile order. We ordered our food 30 mins before pickup, and we still had to wait an additional 30-50 mins when we arrived. Isnt the point of having a mobile order system be more convenient and avoid lines? How do they have both an in-person line that doesn't move and a mobile order line where people are just crowded around waiting for their food that they ordered 30 mins prior? They might as well just do one of the queuing systems because they can't handle both. The system that they have at this store is trash, and I don't think I'm going to come to this Brooklyn location ever again. I've come here 2 times in the last month and it's been the same both times. As to the management of this location, how do you not know you've been slow with completing orders and not try to make it better, or maybe stop receiving mobile orders at one point so that you can actually complete them. The customer service is also really rude when you're asking about your mobile order that you made almost an hour beforehand. As a side note, this location used to be fine. I don't know what happened, but they've just been plain terrible in the recent months, bad management or something. If you're thinking about ordering here, expect to wait at least over an and hour (mobile or in-person), or DONT even come here to waste your time on this location. read more

Love chipotle all around. Was here about a month ago and everything was on point in terms of food. But the bathroom as destroyed !

I recently visited this Chipotle after a workout at a nearby gym. When I entered, there was one customer in the front of me. First, it took the four employees about 5 minutes to take my order. After completing my order and ready to checkout, I seen the cashier hand the person in front of me a brown card. When I asked what the card was, she said it was a "BUY ONE GET ONE". When I asked can I receive one, she told me it was for "selected customers". I then asked "Who selects the customers?" She told me the manager gives it to who he wants. I said okay, walked away and proceeded to the utensil station. Now, I am big on racism. The young lady in the front of me was caucasian, and so was the gentleman in the back of me, who ALSO received a "BUY ONE GET ONE". I am a frequent Chipotle buyer, and I could really care less about the BOGO. But the mere fact that I am African American, and two caucasians were given complimentary meals and I was not apart of the "managers selection" says something about the company, neighborhood and service. If I did not have the integrity as an African American woman, I would not have taken the time to write this review. However, it is important that we recognized instances of racism in any form. I will no longer support Chipotle for this. One star only because I had to! read more

After being hailed on a freezing cold Monday night, I decided to eat away all my sadness at chipotle. This Brooklyn location does not disappoint! The lines move very fast here, their ingredients are always in stock, they do not overcharge to double up on ingredients either. Each meat that I have tried here is tasty, juicy, flavorful, well seasoned and is not too greasy. if you do order a dish with meat they will charge you 2 bucks extra for guacamole, but if you opt for a veggie item they don't charge for it ;]. I like how they also can make any item spicy [they also have tabasco sauce in the condiments section, major win!]. That section is always organized and fully stocked with 0 issues. There is plenty of seating if you decide not to take yours to go, and all the tables are cleaned with a lot of staff working at all times to keep the place tidy. On average I spend 10 for veggie items or 13 for meat items, which is a bit pricy but the portions are so large that you probably will have a lot left over. The staff is very friendly, they always smile and always have gloves on, believe me I've seen other locations in the city that didn't have employees wearing gloves. They accept cash or debit cards/credit cards, but don't accept $100 bills. The chips and salsa are fresh, never stale and generous in portion, less than 2 bucks which is awesome. I love how this location has plenty of tequila and drink options if you are looking for a buzz, the drinks are a bit pricy but they are really strong, so one will get the job done lol. read more

I would give zero stars if it let me... this is without a doubt the worst chipotle location ever ... they screw up our order every time .. when I try to call to complain they say sorry we can't really hear you, which is funny cause they say that each time ..last time we tried to order they took the money then cancelled the order .. when I called to complain they said take it up with corporate to get ur money back .. I called back to complain about being out money and no product .. then they said oh u can come pick it up .. we ended up so sick because I'm positive they did something to our food .. stayed away for 6 months then tried ordering again .. all 4 bowls were labeled on the receipt to have the carne asada .. we get home the bowls are all vegetarian no meat ..I called to complain and again uhm sorry we can't really hear you .. really in 6 months you didn't get ur phones fixed .. I know it's mostly teenagers working there but seriously the establishment should expect some manners from their staff .. again worst location .. we will not be back read more

Chipotle is Chipotle. How can one compare one with another? They all are kind of dirty and ugly inside, but they get the job done. If you think the food is expensive, then you're probably broke, poor, or never ate out in New York. This is definitely a step-up from regular fast food. Especially if you dont douse your food in cheese, guac, and two types of meat. I, for one, am glad it came to Kings Hwy because it saves me a drive to Bay Ridge during lunch time at work. read more

My colleagues ordered online around 11:45 and drove for about 20 minutes to pick it up. They didn't even look at our order by then and they had to wait an additional 15 minutes for it be ready. Once they brought it back, we realized Chipotle forgot my order! Well not really because they made mine, wrote my name on it then crossed it out to write my manager's name (so his order was mixed up with the wrong toppings). My colleagues lost their lunch hour going back and forth. We are disappointed and we will not return here. read more

Their rice bowls are tiny. It feels like they are too greedy to serve enough food that will feed one person. The cashier gal was very impolite. The worst experience ever! read more

The Worst Chipotle of all time. I am shocked. This chain is very Proffessional. Clearly this is a Rogue franchise with Horrible Management. The Girl behind the counter is nasty with customers, pickup was 30 min behind time and she made the order incorrect. When we advised her she was making it wrong ,she replies, No im not. When we informed her to look the order over ,she says, Oh Yeah. Never even apologized Lost my business read more

Food was good from the best of my knowledge, but the soda from the soda fountain tasted like detergent and there's no running water in the sink of the bathroom. Don't know who manages this place but clearly they don't know anything about there position. read more

The best part of Chipotle for me is the salad dressing! The store didn't have any more for the night and I was instantly disappointed. The person helping was basically said "too bad". But my frown turned upside down when the manager took care of our order! Thank you much! Will come back again and again! read more

Worst chipotle ever ! Customer service was rude and the food portion was a baby's fist.

Love this food.nice and clean place, food is on time, and you can order online and pick up which is so cool. People are very professional and nice. read more

So happy a Chipotle opened near my house. I've been to many location in the city and this one is by far my favorite. Great food and good staff for the most part. Allot of silly reviews complaining about the price and line. Ummm it's Chipotle they always have a line and the price is the same everywhere. Try going to one in the city, it's allot worse. read more

I love Chipotle. So glad this one opened a just a short drive from my house. The workers here were really accommodating to me and my 3 children. They patiently made their kids meals and then helped us to the table. After this food sickness scare the store had ample seating but it looks like people are starting to trust Chipotle again. read more

Waited 10 minutes on line. When I got to the front they gave the girl at the counter a Web order and told her to make it before mine. I asked if she could make mine because I was in a rush, she said she cant. I asked why they were making that ahead of my order and others working there chimed in and said "because it was an online order" ?? I tried to clarify and asked if it more important that someone ordered online rather than I who waited online and was told "yes". I walked out... What atrocious customer service. read more

I'm always craving some chipotle especially when they have the buy one get one deals. Arrived at around 11AM (they open at 10:45am) so there were only a few people inside and no line. The service was great. The scanner was not working for the coupon code but she gladly punched in the code manually. The interior has great lighting. The food was delicious like normal. The only downside is that the chicken was a little burnt tasting hence one star off. read more

Came here for Lunch ordered a chorizo rice bowl sat down to enjoy my meal and the meat was burnt like black chard burnt they should learn to cook meat it's not that complicated and if you over cook why serve it to people read more

Honestly it's amazing service and food here me and my friends hang around here all the time we gave the best of experiences and were probably going to come soon again. read more