Where are their masks? I mean we are fighting through a pandemic and need to trust our food preparers are following best safety practices. 3 employees were not wearing masks and the thought grossed me out. The manager was understanding of my concern but honestly just looked overwhelmed at the thought of trying to get young adults to follow rules. read more

See all

So I did my order through Uber Eats and I completely messed up my order but this lady I didn't asked her for her name she helped me fixed my order free of charge read more

Chipotle Mexican Grill - The lady was so kind enough to redu my order and let me keep the order I messed up on - Mexican Near Me - Buckeye, Arizona

Chipotle has always been an absolute favorite GO TO for me, but lately I've noticed smaller & smaller portion sizes. Today I decided to take a pic of the chicken taco I paid full price for. read more

Chipotle Mexican Grill - Chicken taco - Mexican Near Me - Buckeye, Arizona

Ordered online, called in to see why a bunch of things were missing from my order that I placed through the app, manager "Julissa" wasn't willing to hear me out, she just kept repeating herself "nothing we can do" asked to speak to another manager and she said "didn't I say I was the manager" and no other name other then Julissa was given, called corporate because of the way I was handled, she doesn't deserve to be a manager! Was called back from chipotle because I'm guessing they received my survey... was told there was no Julissa at that location! WEIRD! I hope whoever is lying and handling customers this way learns from this because I wasn't wanting free food or a refund I was wanting what I paid for and to be treated with respect.. won't be spending my money here ever again! read more

Wow, wish I had seen all the negative reviews on this place before ordering through Uber eats . Believe the bad reviews, folks! This is by far the WORST meal, service & experience we've ever had from Chipotle. Our burritos came half wrapped -- as in, half the burrito had NO foil whatsoever and was just left open -- open to airborne and contact pathogens. And our bowls came in extremely dented packaging with the food ice cold, like the kind of cold where it hadn't been hot for a looong time and was sitting out. And the guac! This is NOT the guacamole we are used to from chipotle... zero flavor, spoiled avocados used, no onions or lime. WTF? Part of this is Uber's fault. This place is 10 minutes from our house and it took an hour and half for our food to get here. I understand the dinner rush situation but this is terrible. $75 for this bs? Oh, and as an added slap in the face, you can't call the restaurant directly and speak to someone... they have an automated system which directs you to go to their website No wonder their employees don't give a sh** about their work -- they know they can't be called out on it directly. We will not be ordering from this location again. read more

See all

Burritos went up in price, but half the size.The steak burritos were full of fat. And I asked for fajita style on two of them, and there was no fajita style and all three burritos were cold is probably just the Buckeye location bad management read more

Chipotle Mexican Grill - Three small burritos - Mexican Near Me - Buckeye, Arizona

See all

I did my order online through Uber Eats. Ordered Steak burrito bowl. I got just steak and guacamole when it came .$22.40 for that. When I drove up to the place they proceeded to make me feel as if I ordered wrong and it was my faul. She then made another one with everything except steak. So now I have cold steak and fixings. I tossed it in the garbage and will not be back. read more

Chipotle Mexican Grill - My meal - Mexican Near Me - Buckeye, Arizona

Ordered online thank goodness as the place had a line 30 deep when I walked in. Online it stated that sour cream was temporarily unavailable, no biggy being the way things are right now. However when I arrived to pick up order I was told they had no white rice, would have to wait way past my pick up time. This was during lunch hour? Why not put rice on before you run out? or delay pick up time? This is why only 3 stars. read more

Normally I go to this restaurant quiet often, at least once in a couple of weeks. on Halloween night they had a promotio, I went to get a burrito. When I was trying to put the promo code "BOORITO" it wasn'r taking it on my phone. I explain that for the young lady in front who assured me they would put the code in manually. however when I got the counter the manager who was the 3rd to the last person yelled at the cashier saying we don't have Time to put it in. So I offered to pay full price knowing this is going to be my last time there. I think people forget what bring people to restaurants like this it's definitely not just the food but also the service, promotion and the cleanliness. this place only has the food because it's a chain. definitely lost my business read more

I just picked up my mobile order and the CHICKEN bowl was MISSING CHICKEN and beans. All that's in it is rice cheese fajitas and pico. How do you miss half the bowl. So now I have to go 30 minutes out of my way for a new bowl. Ridiculous!! And to top it off this location doesn't have a children's changing table anywhere. I had to change my baby in the car. Waste of time money and gas. Thanks chipotle read more

Chipotle Mexican Grill - Not chicken and not beans - Mexican Near Me - Buckeye, Arizona

See all

I'm very dissatisfied with Chipotle and their lack of response to my request for follow-up regarding my experience on 9/27/2019. I ordered, via their mobile app, a Carne Asada Salad. I added queso so the total was just under $10. FIRST ISSUE: For $10, I don't think that I should be able to see the bottom of the bowl before my first bite. I also think that I shouldn't be able to see the sides of the bowl because it should be full of the product that I purchased. SECOND ISSUE: The queso, that I paid extra for, didn't make it onto the salad, they poured it on the part of the bowl that they left empty... THIRD ISSUE: I paid extra for Carne Asada, I got about 3 or 4 slivers of steak. Not what I would call an appropriate "portion" especially considering the cost. But my BIGGEST ISSUE is that I completed TWO separate surveys from Chipotle and let them know that I was dissatisfied. In BOTH SURVEYS I marked "Yes" after being asked if I wanted someone to follow up with me. It's been 2 weeks and I haven't heard a peep. This has actually changed my eating habits, I used to go to Chipotle 2-3 times per week. I haven't been back since. I don't like giving my money to companies that are stingy and I refuse to give my money to companies that are unwilling to address issues where their customers feel ripped off. read more

Chipotle Mexican Grill - VERY disappointed with Chipotle in Buckeye, AZ. Charged me $10 for a Carne Asada Salad with hardly any Carne Asada - Mexican Near Me - Buckeye, Arizona

This place is such a disappointment. I had said over a year ago in an earlier review that the portions of food were bad. Still stand by that. It seems to have only gotten worse. The only saving grace is the quality of their food. It's honestly great stuff, but the portions are so disappointing. If I'm paying over 30$ for two bowls, and chips I should get my money's worth. Really dont know if I'll be coming back here. read more

Chipotle Mexican Grill - Mexican Near Me - Buckeye, Arizona

Plz plz plz check your stake most of it is far every time I get a beef bowl I ask for extra beef and get nothing but chunks of fat smh plz plz plz fix read more

How do you have a business where you don't have Rice, Lettuce, Hard Toco's might be one of the worst Chipotle stores in the valley....

Do not order delivery from this Chipotle unless you want to get cheated. It seems like you only get maybe 2/3 of the food you would normally get if you went in and ordered in person. This is not the first time this happens either. I usually get 2 bowls for me and my 2 kids they normally share a bowl because they can't finish one on their own but this time the food was not enough. read more

Chipotle Mexican Grill - Mexican Near Me - Buckeye, Arizona

The portions are getting smaller every time I visit. Do you penalize your employees for giving larger portions. I'm never going back again.

Barely gave me any meat in my quesadilla. There was no steak which I was supposed to have half steak half chicken. Didn't put veggies in it like it's supposed to have. Didn't give me my vinaigrette which made me have to go back inside to request. This was a online order and nothing was right. A waste of money. Would not recommend this location at tf all. read more

Chipotle Mexican Grill - Quesadilla - Mexican Near Me - Buckeye, Arizona

This location is SO SLOW. A huge line of people and workers just slacking off not caring at all. Chipotle is usually super quick w the lines. Not this one. read more

Holy Guacamole! I did Chiptopia and I decided to redeem the catering party for 20 for my birthday...It was a great decision. I called this location the day before and placed my order. He (I believe his name is Mike) recommended ordering it at least a week or two in advance (probably so they don't run out of food, I don't blame them). Regardless of when they'd like me to have ordered it, they were very accommodating. They also gave us free drinks while we waited for the food to finish being prepared. I ordered pick up for 5:00 and arrived at 4:50 and they were just finishing up putting it in the packaging, couldn't have planned better. In my book that makes them very organized! We also had plenty of condiments (salsa, chips, tortillas, sour cream, quac, lettuce) Awesome, just awesome. Everything was in there, everything was great! Couldn't have asked for a smoother transaction! Thanks Chipotle team on March 20, 2017! Kudos read more

Chipotle Mexican Grill - Mexican Near Me - Buckeye, Arizona

See all

Was cleaner today. A bit slow, maybe new staff working. Tried the new pollo asado, seemed a bit spicier than the other meats. But not bad. Friendly staff. read more

See all

Would like to give 0 for my service today but that's not an option. Dude gave a scoop of black beans when I asked for a tiny amount. Asked for carnitas and he skipped my meat altogether. I was distracted by my son and things get missed sometimes. I get that. When I went to the register to ask them to fix the order, I was asked (after waiting awhile being ignored by every staff who looked at me) to go to the end of the line for them to be remade. Long line at that point. I decided I couldn't sit there and wait as my child was sitting by himself eating alone so I went back to the register to ask for a refund. Then I was made to wait while it was ignored some more by the manager that never came out. Won't be coming back to this location until they're staff turns over again as it inevitably will. By then, I may have lost all interest in Chipotle altogether. read more

If you have a table in the back that has about 8 orders ready to go and you have about 10 people at the to go pick area and the mgr just walks back and forth looking at said customers and IGNORING them than you should probably get a person who actually wants to work. Mgr in question is female early mid 20's. read more

I did an online order and I arrived a couple minutes after so that way I wouldn't be waiting around for my food. I looked at what I assume was the pickup shelf (I didint know because there was no marking or sign) and my food wasn't there so I decided I'd wait in the line for a couple minutes and show the employees my order. When I got there one of the employees went to get my food and before he came back with it decided to chat with other employees with my food in his hand. Other then that the food was good except for the rice being a little undercooked. I'd rather just go to the taco truck by my house for half the price and somewhat better service. read more

Placed two separate online orders from this location and was let down both times. The first time they gave me the wrong order. It was my fault opening it up and checking before I left because I was in a hurry. The second time I ordered two chicken burrito bowls only to get half filled bowls. I order chipotle frequently so I know how much should come in them and this was not acceptable. There was maybe 5 pieces of chicken in each bowl. I will not be returning and I certainly won't be using the online order feature anymore. read more

The service recently was seamless and food was great. They didn't seem so "slammed" with their orders and able to keep up with everything. I choose to order at the store now vs order ahead, and the wait is not bad at all. Thank read more

Never will I return here. It's gotten pretty dark in here first of all and the attitudes aren't pleasant. I was was over charged and when I asked for a manager I was told they don't have one at this location. I'm done. read more

Chipotle Mexican Grill - I was charged 2.35 for a small guacamole. - Mexican Near Me - Buckeye, Arizona

See all

Mmmm gotta love uncooked rice 2 stars because the guac was decent. They were out of white rice, veggies, and corn salsa. read more

I was on a road trip all the way from California and stopped by this chipotle on my way to Arizona. Tired to walk in at 9:40pm and the doors were locked, the staff was trying not to look at us waiting at the door. someone finally walked and and our group was able to walk in as we confronted the workers that we were so hungry and they don't close until 10 if they could please accommodate us, they said they would not with a bunch of food left in all of the bins. So unfortunate their don't treat customers with any respect and only care about going home. Chipotle will not be receiving my business in the future. read more

Chipotle quality is definitely going down hill. Ordered a simple 3 taco dinner with chicken. The chicken was so over cooked it was like little black pieces of wood that were inedible. Also the rice was very undercooked and hard. Very disappointing meal that went promptly in the garbage. This is the last time I'm ordering from the chipotle on Watson. Chipotle, get your act together! read more

Have not been to this chain in awhile. I only trust the veggie burritos here and this location was pretty good. They had the grilled onions and peppers and the guacamole is always included on the veggie version. It now costs $7.19, which is fine for a meatless lunch. read more

Love Chipotle overall, however, this location seems to always be a mess. One night & they randomly shut down because they were to understaffed to handle walk ins & mobile orders so they locked the doors & said only mobile orders & kicked everyone else out. Thankfully I had a mobile order, but it was 20 minutes late & cold. I try to avoid coming here honestly! read more

Completely careless. Being lazy and using the same containers for all the food when you can see rice mixed with the beans and chorizo. Also putting the plant based chorizo next to the meats when they're not suppose to do that to avoid cross contamination. When I said something the lady just looked at me smiled and asked if I wanted any sides. Never going back I almost walked out. read more

Chipotle Mexican Grill - Mexican Near Me - Buckeye, Arizona

I watched a couple of Buckeye Police Officers attempt to eat here and could not believe myself when they were refused service. I will never eat at a Chipotle again!!! We are so fortunate to have a police department filled with officers who go above and beyond in taking care of its citizens and the community, and to watch them get refused by people who would no doubt call them and expect officer to assist them is quite sad really. These officers were likely in the middle of a long shift and simply wanted a warm meal but instead they were denied. Chipotle - I hope you get robbed, your cars get broken into, you get beat up in the parking lot and you come home to find your house as been burglarized and the police department says sorry - we won't serve you. People like you are undoubtedly the cause of the problem and create the division in this country. I hope your business tanks. read more

We used this Chipotle for catering last week for 30 people. Great service and great food! They give you everything you need. Highly recommend for catering! read more

Slowest Service I have ever received. Moving like snails is their motto. Mobile order times mean nothing. Over an hour of waiting for a mobile order. The line was ridiculously long for walk-in customers. The mobile order area was crowded with people. They can't keep up. Stop taking mobile orders or stop taking customers. The ability not to cancel an online order after it has been placed is wrong. If I made an order and you haven't even begun to make it after thirty minutes after the pickup time. What a horrible company. I go to chipotle often but this is ridiculous and will stop going now. Shame on you all. read more

Worst chipotle from Buckeye to Scottsdale The whole family wanted Chipotle on Saturday afternoon so we put the order through the app. Even though we know that bar none this location is the most inconsistent on quantity and quality. Went and picked it up checked the names and ingredients on the label of all three bowls. Perfect. Other than the fact that the employees behind the counter were loudly talking about working at other locations and some of the politics and shady stuff going on at those other locations when they were there. Obviously not so busy they couldn't avoid messing up the order. Get home and mine the one with half and half meats up charged for CARNA ASADA and chicken is carnitas. With none of other specifics right. I'll drive next time. No Chipotle can be as bad as this one. read more

This is worse Chipotle ever! Every time I order from here something is messed up or missing from my order! Today was the final straw. Ordered a salad and they forgot to add any meat to my salad. Update: Black beans are missing too.... read more

Chipotle Mexican Grill - Soupy & Meatless Salad Bowl! - Mexican Near Me - Buckeye, Arizona

Omg I got chipotle yesterday from this location and I had the worst food poisoning of my life. I've had a fever all day and have not been able to keep anything down. Never eating chipotle again read more

The rice wasn't cooked well, they load you up qith lettuce, the meat qas hard and cold...don't recommend the one in Buckeye

Trust me i'm not the type to make a "Karen" post but this has to be said and LONG overdue. The food was disgusting , the guacamole had no seasoning it's just mashed up avocados, the chicken and rice were cold. chicken had no seasoning. ordered chips and they taste a day old and just terrible. I could go on, but i'm so upset right now that i'm just staying quiet at the same time. We didn't come here anymore because of this reason and we thought maybe 6+months later they would get their crap figured out, they didn't. I dont know how this location is still open. I'm just disgusted. If I would give it zero stars I would. Management get this under control, this is your job to fix this. Just wanted to warn other people to take their money and service elsewhere. Have a blessed day, thank you. read more