This is easily the worst chipotle I have ever been to. It's always dirty the service is always slow. Today I went in because my son was hungry. The woman at the cash register barely spoke English. She said the 10 dollar bill I handed her was too old???? I have no idea what her problem was she tried to explain in broken English. I said this is real money what is your problem. This woman was a moron. I won't ever go back. read more

Not bad, not sure why all the hate on this location. Just moved here and place seemed clean and folks were friendly.

This is a warning to anyone still coming to this location - I just got over food poisoning from this place. Unless you want to be hugging the porcelain throne in the wee hours of the morning, take yourself to another location. Seriously. I will never be coming back. This place should be reviewed by corporate or the health dept, it's constantly unclean and their hygienic practices, or lack there of, need to be thoroughly reviewed. If you come here, I fear you'll end up regretting it read more

I have been to many Chipotles and have never seen one that I would consider unclean. The Chester Chipotle was shockingly filthy and deserving of a visit by the health department. There was food all over the prep counters, pieces of food from one bin that fell into another, grill was filthy and caked with residue and there was food all over the prep floor. I was all the more perplexed that, while there was no one else in line but me, several of the staff were behind the counter joking around and not cleaning a thing. I will never return to this location. read more

Why are the employees so rude? There is only one employee I've encountered who deserves to still be working here. 12:15pm on a weekday lunch rush and they are out of both rices and all meats except a few scoops of chicken. I often wondered why there is hardly a line here and now I know. Tables and floors are dirty and everyone is just miserable. They all have an excuse for everything on why they don't have a product to why the restaurant is dirty. Lady who claims she is a manager, if it's true, needs to go. I will no longer order food from here for our office or myself until I see a complete overhaul of the staff. Read the comments, this has gone on way too long at this location. read more

The reviews here are consistent with my experience. Idk what happened whether it's a new owner or management but i went again after not going to this location for a couple of years and the place is filthy, the tables were all dirty, and there was no rice, barely any proteins, no beans I just decided not to order because the food looked like it had been sitting there for a long time. This place needs a revamp of staff, ownership and management ASAP. read more

The new workers need to be trained better. The portion sizes for the meats and the other stuff are always so much less than what I should be getting. I an asking for double chicken and getting bascially a normal portion of chicken every time. New employees need to be taught better. read more

This place was fire, they blessed me up like no other chipotle has. All these reviews left by spoiled brats who never had to clean after their own mess. This is chipotle not nobu. Workers were nice too so I don't know what these other people are talking about. Would come back again, for sure over the other chipotle's I've been too. read more

The teenagers that work here are insufferable. They go slowly on purpose to look cool, the kid cooking the chicken is stoned out of his skull, they're always out of chicken because they don't plan ahead, there is garbage all over the floor, the trashcans are all overflowing like crazy. I just waited in line for twenty minutes for my food and there were only maybe 8 people in front of me read more

Chipotle Mexican Grill - Garbage - Fast Food Near Me - Chester, New Jersey

Heard there were new owners/mngmt gave it a try again. The restaurant is absolutely disgustingly dirty, employees were rude and the rice was so hard I almost broke my tooth, brisket wasn't fresh, very dry. Unfortunately complaining via pepper on customer is useless. I love Chipotle but this location is awful. read more

What is going on with this location? Are they going for the worst chipotle in the nation? Does local management have a grudge against the regional manager? Fire and hire the right person. Spend money on a seasoned hospitality professional to manage the place. Get different staff. Do something, the place can make money but it's like you're deliberately trying to fail and be a case study of what not to do at a chipotle read more

Order was a half hour late before I abandoned it although app told me it was ready 5 minutes after placing order. Apparently I wasn't the only one frustrated enough to walk out on their order - the pickup shelves had many orders that were abandoned hours ago. Restaurant was filthy - spilled drinks and food on the floor. No clean tables. Walk-ins get serviced before online orders no matter how late the online orders are. I had heard that they had improved. Definitely not. Deleted the app from my phone so I won't be tempted. Fast food shouldnt take an hour. Employees were completely ambivalent. Very poorly run. Food has generally been decent. read more

Chipotle Mexican Grill - Fast Food Near Me - Chester, New Jersey

saw someone eating chips while putting chips in bags. SAME GLOVES. GROSS. orders are always wrong and they are incredibly slow. Place is always dirty including bathroom. always out of basic ingredients like CHEESE. workers are super rude. WORST CHIPOTLE IN US. read more

Horrible! Unfriendly staff, place was absolutely filthy. Not one table or chair was clean. Trash all over the floor. Bathroom was disgusting. They could care less that I was there placing an order. One employee was coming out from behind the work station to make out with his girlfriend. Blond manager doesn't seem to care one bit. Food bins were messy and counter looked like it could use a good wipe. My order was a 4 at best. Will never eat here again. So filthy I don't trust the food. Someone needs to take control of this location, hire all new staff and keep the Chipotle corporate reputation in tact. read more

Went to this location today. Food was pretty good. My biggest complaint was not one of the empty tables were cleaned. There were 6 employees working and only 2 people eating in the place. The staff were just stood around behind the counter. The tables all had food on them and finger prints and smears. Pretty disappointing! read more

I'd give them less if I could .this place is always dirty .staffed by minors on the day I was there the soda machine and the ice machines were broken never coming back read more

Pros: There's other places to eat nearby. Lots of room for improvement. Price of guacamole is comparable to flying to Mexico for your own avocados. Cons: Good at playing highly inappropriate music with curse words while the kids eat the soft shell tacos that are crunchy and the burrito that wasn't held together to begin with. Food prep speed is either slow or paused. read more

Service is deplorable, staff always forgets key parts of the order, food is usually cold/old and portions are low, and and way overpriced, restaurant is always dirty and never fully stocked, avoid this Chester location like the plague read more

today I got the burrito with brown rice pretty sure they gave me rocks instead of rice it was uncooked. it's not that hard to cook rice for a extra minute im disappointed chipotle read more

We just left Chipotle. Seems like their staff has some punctuality issues based on other recent reviews--probably a larger management issue. We arrived at 11:00, knowing they were supposed to have opened at 10:45, but they still couldn't take our order until 11:15 because they weren't finished opening. My husband finally went nextdoor to Five Guys, but I stayed and ordered a burrito bowl. When I asked about whether guacamole would be on the house since they were opening half an hour late, the worker just said "sorry." It is not an issue of numbers--there were 5 or 6 guys there. They were just very late. One of the workers was also eating a lime while getting things ready and did not wash his hands before handling food. read more

Food was good but the restaurant itself was filthy. All the tables had food on them and it looked like the floor hadn't been cleaned in days. The guy doing our order couldn't follow a simple instruction and screwed up my wife's order. I see a lot of complaints on here about the cleanliness of the place, but nothing is ever done about it. Last time I'll be going here. read more

The manager (I think) is incredibly rude. She's a blonde women. I came in today for my pick up order that was $32 and they forgot to put my Mexican coke in the bag and when I got to the car I realized the bag felt light and unsealed it to see they forgot the coke. Went in right away with the receipt and she told me how since I left the restraunt they can't prove I ever got a drink. She said that while reading my receipt with the coke included in the order. She said shell allow it "just this once". Sounding like a cop when in reality she's just a chipotle employee. If anything, I think an apology should have been given for forgetting my drink instead of getting angry about something that literally doesn't matter. read more

I was disappointed by the negative reviews for this chipotle, in actuality it was average, if not above average. I came on halloween with my boyfriend and even got a compliment on my costume which i thought no one would get. Truly a great experience, and the $6 boorito deal was so worth it! I think people can be too picky sometimes and places that are actually good never receive good reviews. So heres a good review. read more

Is this the worst chipotle in the U.S? I've loved chipotle for at least a decade and I was so excited when I heard a location was being built near me. But not one time have I had a decent meal from the Chester location. From stale, flavorless chips, brown guacamole, pitiful portions, and ingredients such as cheese being unavailable on a Saturday at 7pm, I'm starting to think this place doesn't even want to be in business. The owners and everyone who works here should take a field trip to any other chipotle location to see what they are supposed to be doing. They seem completely clueless. Save yourself the displeasure and go somewhere else. read more

I usually love Chipotle, but this location has consistently let me down. The bowls are never full, they are always missing ingredients in the store and have forgotten to give me chips after I paid for them. It is such a shame because it is the only chipotle my area but the next time I go I will be asking if they have all of the ingredients before I even order. read more

Four people behind the counter. One is wearing her mask as a chinstrap; none of the other three have managed to actually cover their noses with a mask. This, combined with the generally less than stellar cleanliness of the dining area, makes me wonder just how much they actually care about the health and safety of their customers. Chipotle had a food safety issue for a long time. It looks like they're trying to maintain that issue. Maybe they don't want to work as hard as they would have to if everybody was willing to go there? read more

Ordered a Salad which had about 4 sprigs of lettuce in it.... A Salad with no lettuce .... I have been to Chipotle's all over the country and this is by far the absolute worst. Gave them one more chance even after the salad incident , portions were very small and the meat was almost non existent. read more

They were out of every ingredient and I was the only one in the store. The meat was complete ash and do not even get me started on the portion size. Did not give enough to even feed a bird. Do not waste your time or money going to this place. Horrible. read more

Chipotle Mexican Grill - Chicken bowl - Fast Food Near Me - Chester, New Jersey

This has happened to me TWICE: "Sorry, Sir, we've run out of XYZ..." (one time it was MEAT and they only serve 4 kinds!!!) which in itself isn't that big of a deal. Here's the big deal: I ordered online and had a waiting time between 15 - 25 minutes. Again, not a problem at 4 PM. Here's the rub: After sitting in the parking lot, waiting 20 or so minutes for the quick pick-up order, the order was not completed or waiting. That's when I get the news that they're out of this or that and have to reorder. Now, I ordered online so they had my account. Why not text or email me? What happens instead is I then have to choose a replacement ingredient and wait and wait and WAIT while folks who have not ordered in advance walk in and out with their orders over and over agaimn (they get priority). So, the result is I wait 20 or so minutes to pick up my order than end up waiting another 25-30 minutes once I get to the location and have to reorder. It's really a bad process/management. The kicker was that one item in the 2-person order was wrong, which would have rolled off my back under normal circumstances but today's order was just 2 nothing-special burritos! I was thrilled when Chipolte opened in Chester but I think they've lost me. The little indie Mexican place near the Chester Meat Market is as good and has a more varied menu, to boot. read more

How difficult is it to provide quality service? I understand they're new, but when I got there to pick-up my order, they were stumbling around as if it were the first job they ever had. I get it, but corporate should have trained them first and maybe hired more help. I swear, Chester will NEVER have any decent restaurants or trendy food spots that will last for more than 5 months. The food was tasty, so thanks for that. read more

I was disappointed upon entering the location to see kitchen staff wearing masks not covering their mouth. To make matters worse, we found an avacado label in the guacamole. I know it's a relatively new location, but I would think twice before going back. read more

Chipotle Mexican Grill - Poor mask wearing discipline. - Fast Food Near Me - Chester, New Jersey

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I tried this new location for the first time and found the food to be fresh and the online order for several dinners was properly filled with all the right selections. read more

It seems like they are very understaffed ( probably for a reason ) . I ordered a burrito bowl and a side of chips and queso to go . I know I ordered around rush hour so at tops I thought it would be a 15/20 min wait after the time it said it would be ready . Me and about 15 others sat in the restaurant for about 45 mins for our to go orders . I wish chipotle gave you the option of canceling your to go order and just going into the line at that point . Which by the way was completed empty at one point while we all sat there and watched this one poor kid making all these to go orders that probably all came in at once . Seems like bad management . Also with almost every time I've gone there the rice is hard and crunchy ... just to top it off . Feel bad for the staff. read more

Will never be back. There is no detailed menu first off. I understand this place is an "app friendly" but jeez. Then as I'm ordering for my pregnant wife who texted me what she wanted Three Police Officer's strolled in and before even asking if there would be anything else, the trashy looking see you next Tuesday with the tattoo on their forearm immediately starts taking their order. Then when she got back to me to finish the burrito I said I wasn't finishing ordering to where I was met with a quick deflection that it was my fault. Ok. When let's all be real those gentleman aren't paying for it or at a discounted rate. Why was their order more important than mine? All $30 of it between a burrito and a quesadilla that didn't get any sides BECAUSE YOU HAVE NO MENU!! You rushed me along to attend to the officers. Then at the register was asked would there be anything else - yeah chips and a cup of queso. Not a side. Was Handed a little baggie with ten chips and a plastic cup of queso. Come on. If I wasn't obligated to come home with chipotle in hand I would have flipped you off walked out and went to five guys. Screw you. Never again. read more

Pretty bad as far as Chipotle usually goes. This location has service that corporate would find unacceptable. For starters, the in-store dining options were incredibly sparse. The cleanliness of the restaurant, a positive note, is ostensibly only a product of there being few people dining in. They certainly weren't prepared to serve many. I am also upset with some pecuniary schemes. I was charged for double meat, after having requested 1/2&1/2. I also was charged for large chips & queso, even though I ordered and received a standard size. Disappointing read more

Great new place! Everything is very clean and food is good. I'd never eaten at chipoltle before this, and really enjoyed it

i placed an order for a 10:30 pickup and when i went to pick up my order the doors were locked. on the door it says they close at 10:00 but on the website and the app it says they close at 11:00. my card was charged and it says that the pickup is confirmed and ready. i knocked on the door to get the workers attention and he looked at me and proceeded to ignore me. i tried calling and got connected to the restaurant and no one answered even though the workers were still in the restaurant. i am so upset with this situation. read more

Friendly staff when they werent on there phones. Every staff member was on there phones. One guy even was cooking while on his phone. Need better management read more

staff was disturbingly rude. one of them couldn't even bother to say hi when they were cashing me out. looked and acted like he was high off of his mind. asked for two mediums cups as well and never even gave me them until i had to ask for them and then proceeded to give me two small cups. whole time i was uncomfortable bc of how shocked i was by the unfriendliness and bad energy they were giving off. i work in the food industry myself, and i would never treat a customer like the way my friend and i were treated. food wasn't even that good either and chips tasted like cardboard. read more

We order from here almost weekly basis. Take out orders are 50/50. You must check your orders while there. They will miss your chips, or salsa, or utensils or napkins or if they get everything right, they will be 20 minutes past the promised time. Frustrating as hell as we really like Chipotle and want to improve it. read more