Keepin it real out here in Elmont Visited this place 3 times in the last 2 weeks, the food was really gooooood that 1 random time, and pretty average the other 2. Very regular basic customer service, not that I expect amazing service from Chipotle but the experience just falls a bit flat, only thing making the place decent is the somewhat consistent food. read more

Chipotle Mexican Grill - Mexican Near Me - Elmont, New York

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there was a screw in my chipotle bowl. so disgusting don't order here. almost broke my tooth read more

Chipotle Mexican Grill - this is the screw i found in my bowl - Mexican Near Me - Elmont, New York

What Happened!... I'm hitting up Chipotle once or twice a month and am always happy but I have to say, my order today was way below the norm, maybe because of the rain, who knows. The picture I posted makes it look like it was way more meat than was actually there cause that is after I spread it out and I spread it out thinly! This was probably less than half the normal amount of meat I get. To make matters worse, I ordered for 6:30 pick up on the app and had to sit in the parking lot till 6:40 before the app told me it was ready, only to go in to get it and have to wait another 10 min. I only got my food cause I asked for it. It wasn't on the rack, it was more on the kitchen side so I didn't have access to it like the app said. Don't get me wrong, these are great employees and Chipotle is great but on this day, I wish I didn't order mobile pickup. I don't think I'll mobile order again as the quality seems to be subpar. Overall, I do not recommend this Chipotle for mobile ordering. Just take the time and wait online. read more

Chipotle Mexican Grill - Barbacoa bowl - Mexican Near Me - Elmont, New York

Not sure who made my bowl but we ordered pickup from the app and they did a great job. I don't usually order from chipotle I'm more of a Moe's girl but job well done and oh I purchase my own tortilla chips I've never liked chipotle's stale salted chips lol. It's clean on the inside so no complaints on the ambiance. read more

Chipotle Mexican Grill - Outside - Mexican Near Me - Elmont, New York

Just left this place 5 min ago, all I can say is I'm not coming back again. This place is dirty inside and outside overall. It's a complete mess and disgusting to eat in. The portions are super small they gave me 1/2 spoon full of chicken, tiny scoop of rice for what we pay. It's not worth the price anymore. I've lived in California for years and move back home to New York 1 year ago and I can see it's a big difference in cleanliness, quality and professionalism from the workers from New York City chipotle to the ones In Orange County California. read more

my girlfriend and I went here, i got my food and went to the cashier to pay and i asked if i could pay for my girlfriends meal while her bowl was being made. the cashier told me not to hold up the line and told me she can pay for herself. Then as she is ordering, the man helping her made a sexual remark saying "you really like meat don't you?" she laughs it off and he replies "yeah, you like that dark meat." which made her extremely uncomfortable. I was checking a text and didn't find this out til we left the restaurant. i don't recommend eating at this particular chipotle. read more

Visited this location many times at this point I know exactly what to expect. There is always new staff so I've seen many faces. Usually it's hard to get a burrito so I settle for a salad only because when it comes to actually closing the burrito they always seem to have a hard time.I usually watch what they make ahead of me and if I see a good burrito I'll always get one. Lol I usually get a salad and a bowl to just make things easier and maybe some chips and guac also. Food is consistent they do need to do a little better at keeping the food replenished. read more

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Don't go to this chipotle after like 9 pm. Even if they close at 11. I came at 9:15 waited on like for 15 mins for them to say no chicken Al pastor. They scream exact change or card only which happens a lot but they don't scream no chicken Al pastor the most popular menu item ?? They like to see their customers upset. I go every night. It's either no cheese. No guac. Only brown rice sometimes. This chipotle sucks garden city chipotle would never do this to me. 1 star because some employees are nice; some are SUPER cheap with the food. read more

Food was good , drinks were good . the Service and staff were nice overall,but they need to clean their floors more often , I would recommend this for you. read more

Chipotle Mexican Grill - Food on floor - Mexican Near Me - Elmont, New York

I've been enjoying Chipotle since 2008 and there are good ones and not so great ones.. This place seems decent for the time being. I get a full burrito bowl most of the time. One thing they could work on is serving chicken HOT right off the grill, recently it seems just warm. read more

Chipotle Mexican Grill - Mexican Near Me - Elmont, New York

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If I could give this chain a zero I would this is my 3rd time going and the employees fill half of the bowl instead of properly filled bowls they are legit skimming on food .. I paid for the double of everything because I thought the first two times it was just a me problem but no even with double paid portion it was still half a bowl .. the employees working here are rude and useless and skimpy on the food .. do not go to this restaurant it should be closed . read more

Slowest chipotle I've ever been to, the workers have no urgency with the assembly line. The line was out the door and it took 16 minutes to get up to the front, this was not a lunch time rush either. I'd suggest ordering online and picking up if you don't want to wait for no reason. read more

I have been coming here for a while. During covid they became really skimpy with their portions but it's definitely getting better. Their food never disappoints, the beef and new pollo asado tastes amazing. I got a to go bowl today and it was literally filled with to the top. Service sucks though, they always have an attitude or just don't speak and look at you waiting for you to speak instead of even saying hey what would you like , like other chipotle's I've been too. But , the food definitely makes up for it. read more

Chipotle Mexican Grill - Pollo Asado - Mexican Near Me - Elmont, New York

If I could give zero stars I would. I ordered a catering order for 20 people for a client of mine over 24 hours in advance. The order was confirmed and I was charged. The delivery was scheduled for 11:45- 12pm , but on the day it was supposed to be delivered AT THE EXACT TIME I SHOULD HAVE BEEN THERE.. chipotle elmont cancelled My order. I had 20 people without lunch. I called because I didn't even receive an email from Chipotle I only knew from a text notification from door dash. I had to scramble to figure something out and I had to call customer support to request a refund, where the person told me I would not get refunded right away because it had to be "requested and sent over to a different department" meanwhile THEY CANCELLED MY ORDER. Still waiting on my refund read more

This is by far one of the worst chipotle's i've ever been at. Starting off with the terrible customer service, along with the rude cashiers. Lines that go out through the door, with workers who simply don't care enough to help out. Get it together chipotle. read more

As I'm waiting for someone to ring up my order, A cleaning man comes with a wet towel rag to wipe off the counter. He took that same towel rag to clean in between the areas where the food pans were placed. The cleaning rag had excess fluid that was dripping in the vegetables. This is ridiculous to even be cleaning close to the food without putting the food pans aside. I will not be eating at this restaurant anymore. The department of health need to come check this place ASAP. read more

I've been religiously buying food from this particular location for years now. I've never had a problem with the service in the past - until now.they close the front door to the place and stop taking walk in orders at around 9 40 - sometimes earlier. They force people exiting to use the side door and will actually yell if people get in trying to order before they close. Yesterday they argued after I was let through a side door that they want to go home on time so they have to close the door - why not change the store hours? Why not post a notice on the door or website that entry isn't permitted 20 min prior to closing ? I won't be dining at this particular location as a result. I suggest the Jamaica avenue store as an alternative read more

The line was through the door and the guy on the line was making the food in slow motion. We been standing in line for 20 min and we only got half way through the line those people were taking their sweet time. Walked out pissed. If we could rate this place no star id be happy to do it. read more

I spent $40 here and the food was trash. The chicken was very dry. rice hard as a rock. I called and I complain .I spoke to one of the employees they say when you come back we will give you a néw order no charge.When I went back last night the woman The front said she was the manager and she gave me a long story. I Will never go back to this place. I'm not a bad person I can stop payment on my credit card but I'm not gonna do that. read more

Cannot understand why this place only has 3 stars on here. This is the best chipotle i've ever been to and I come often. Yes, it gets busy because it is in a busy shopping center and it is the only chipotle for a few miles, but that's why you order ahead in the app. Everytime I come the portions they give me are huge, sometimes to the point where I can't even finish my bowl. A lot of other chipotles try to skimp on the food for online orders but my online orders have always been just as full as my in person orders. The place is always clean and the service is fast and efficient. This place blows the Green Acres location out of the water. So glad they opened this location so I could stop going to that garbage location. read more

Employees seem clueless about their food options and ingredients Over priced for little options. Unclean read more

i am SO disappointed! Half way through my food and found this. Count your days chipotle. read more

Chipotle Mexican Grill - i am SO disappointed! Half way through my food and found this. Count your days chipotle. - Mexican Near Me - Elmont, New York

Food was decent, restaurant could have been cleaner had to cleanse my own table. The upside would be that atleast this time the guacamole was spot on! read more

Visit this location frequently, never had any issues. Lately the Hispanic girls that work there are horrible. They're not friendly. They are very stingy on the meat and when you ask for more you get a small amount and are charged for double. If you're going to charge me please give me what I'm paying for. They're very dismissive and sloppy. This review isn't for everyone there, just for the Hispanic ladies. read more

This chipotle has opened up in the past year and it's looking mighty fine. The lines are usually pretty short. The food here always seems to be fresher than any other chipotle that I've been too. The rice has more flavor, the chicken isn't dry, the barbacoa is amazing as always. The staff here are super nice. They will accommodate to your needs. One accidentally threw out my soda cup and brought me another one in mere seconds. She was super friendly about the small ordeal. The food proportions are also on point. They fill up my burrito just enough so that they can wrap it properly. Not overstuffed, not understuffed, but perfectly filled. The bathroom code doesn't work so you have to go to the front to ask for the bathroom code of the day. The bathroom themselves are a bit subpar. You do get to lock the door, which is nice. The inside is a little undercleaned but not as bad as you would expect from a public bathroom facility. Overall, I would recommend this chipotle to anyone who happens to be strolling around the neighborhood. They have an awesome parking lot. There's actually plenty of shopping to do nearby as well to help with digesting afterwards. read more

Chipotle Mexican Grill - Mexican Near Me - Elmont, New York

Perfect for pick up in these times. Placed order on mobile app and food was ready before pick up time.

Took a long time to write a review here. I'm sure most of us have that feeling, "okay let me just go this time and it will be better". And of course the disappointment starts rolling in. Okay yes I agree with some reviews, the staff have no idea how to serve or customer service. They always seem mad or annoyed. If Ones paying 10-13$ for a meal, I do expect to get good to my expectation. Stop cleaning the counter with the same gloves you serve with. Treat my food with care, stop throwing my salads, meats, and rice, beans what ever in the bowl like it did you wrong. Please don't get an attitude if I want something extra, and treat my bowl a certain type of way. Stop having food dangling off the bowls. Please re stock on food, why are you scrapping the ends of barrel for food at the bottom of the pan. It's hard knock life at Chipotle? Don't get me wrong it's a hit and miss here. And most Chipotles are like this, HIT AND THEY MISS !!! They rush you or don't know what they are doing. Please train these staff/employers better. Proper greeting and services. Last but not least when serving, please O please O please stop talking spitting over peoples food. You serve straighten yourself up and move back little and simply ask what I would like next. Stop leaning over the whole counter and having conversation with people. Smh Chipotle .... read more

Currently having diarrhea from their chicken. Extremely long lines, workers not knowing what they're doing, and very rude. I heard a worker say: what do you want in your bowl?. Learn how to speak to people. read more

Ugh this place sucks! The food is cold, the workers don't give a fuck and omg their serving size is so small. I ordered a bowl with the same things I get from other Chipotle locations and my food looked like 1/2 a serving. read more

I normally love chipotle but this was my worst experience (food wise) yet. The chicken was full of gristle and on top of that a bone stabbed me in my mouth, sharp about an inch long. It'll probably be some time before I visit this chipotle again. read more

Chipotle Mexican Grill - Mexican Near Me - Elmont, New York

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Been there three times. The food is good. Giving it three stars because it's inconsistent on the servings. The dining room could also be cleaner , read more

I was disappointed with the food - due to the temperature. The items were lukewarm and the cheese put on top of everything didn't even attempt to melt. They don't have anyway to warm up the food after it comes off the grill which is how the people in Ohio probably got sick. I will give the place another try at a future time - I did like the atmosphere and restaurant settings - it doesn't have the cold steel furniture like the ones in Mineola or Oceanside. read more

This is the second time my family and I come to this Chipotle and it's the same staff on board. Both times we were given exceptional customer service from the person putting our order together to the cashier taking payment. I'm a big fan of customer service and I think this is the first Chipotle that I feel like everyone is happy to be working and serving us. Today is 9/11/18 4:30pm so hope the manager rewards the staff on this shift. Absolutely amazing!!!! Bonus note: cashier took a second out of his day to do the floss with my kids. read more

Not my taste also the steak is very fatty and they give very little portions and the chicken is gross

Food excellent ready for pick up 99% of the time only once I had to wait and that time I didn't get my whole order. Customer service emailed me right away and the items that I didn't receive were put as rewards so the next time I ordered I got them for free. read more

Awful. I normally don't like Chipotle anyway because I always feel the food is never hot. Nevertheless, I figured this was a new location, it had been open less than a week. For sure, they would provide the best product. I was wrong. I ordered a rice bowl with brown rice and the works. Not only did I not get a full bowl of food like I have at other locations, when I got home and took a spoonful, the rice was not done. In fact, I could hear the crunch. Maybe someone should do a taste test prior to serving customers. read more

Brought food 3 separate times and all 3 times the chicken wasn't cooked well. I'm always finding raw pieces of meat in my food at this location. read more

I am love chipotle. If it was not for my mom I would have not been going here. It's never my house. And the service in spectacular. And I love how they work, there doing teamwork and that's like amazing, I never seen somthing like that. read more

Nice new chipotle. Very clean, open atmosphere. Friendly staff. The manager came by and asked how everything was, very nice.

I don't understand how every time I order delivery for an extra steak bowl it comes to me so skimp. Like I'm paying for extra portion steak and they're barley giving me for one portion. It's so frustrating! Whoever does delivery orders needs to pay more attention read more