The manager, I did not get to catch his name, went above and beyond. I wanted to order their grilled veggies, basically in catering bulk order style, which he explained they don't offer. However, he made it happen for me & it's much appreciated. Was super helpful & very kind. read more

Food was great! They loaded the bowl up, The protein portions are so extremely small I did have to get a side of chicken but everything was super fresh and they didn't skimp on anything but the protein, which is really surprising compared to the other chipotles in the area. read more

Chipotle Mexican Grill - Build-Your-Own Chicken Bowl - Mexican Near Me - Fort Myers, Florida

We stopped here for lunch. Great spot. Had barbacoa bowl with all the toppings. My wife had the carna asada bowl. We ate outside on their patio. They ran out of chipolte smoke sauce by the drink area, so I asked the lady behind the counter and she got a new one out for me along with other bottles for that area. Really appreciated it. We both loved our meals. read more

Chipotle Mexican Grill - Barbacoa bowl - lettuce, cheese, corn, salsa, brown rice - Mexican Near Me - Fort Myers, Florida

The guy with grey hair constantly underserves protein/rice/beans and refused to give me "a little more steak" without making me pay for double protein read more

Location convenient but line was filthy - food all around the containers. The beans were congealed which leads me to think they are not keeping temperatures consistent... And that was proven. Bowl - rice, steak and beans were cold - not as cold as the salsa on top, but no heat to them at all - so disappointed. Should have walked prior to ordering. read more

I don't like to leave bad reviews but when you've order from a location so many time and always get a bad outcome it deserves one. This chipotle is always doing the bare minimum, (at least when it comes to DoorDash). Anytime we get a DoorDash of food from this location it is horrible. First off, we ordered a large chip and it was the same amount in the small bag! (It's $5 more!!). Secondly the bowl we received with carnitas was disgusting. The whole carnitas part was just fat and completely inedible. Then I asked for sour scream (which I expected a dollop), there was so much sour cream I have to remove quite a bit. It was just so upsetting. Won't be ordering from this location again even if I need to pay more! read more

Service was terrible did not even give me a full portion of chicken for my boritto server was rude as well charged full price for a half serving as well burrito was not full size either and would not give me my money back total waste of money and time hopefully a change could be made read more

Have being eating lunch here for 2,5 months. Every day they serve less. Charge the same money for almost 30% less. Now they don't even offer water so if you don't want to drink soda you have to eat without water. Won't come for food here again and don't recommend anybody this place. read more

Chipotle Mexican Grill - The place - Mexican Near Me - Fort Myers, Florida

Our bowl was good today, but this location is routinely filthy. Even told the cashier to have someone wipe off tables, ate our lunch outside, went back in to refill soda and tables were still dirty, as well as full trash cans. Horrible ambience. read more

When you let children run your business this is the result: unsanitary temps for food, rude stuff, dirty tables and floors and locations are perpetually out of silly things like forks and napkins. How any business with such a limited menu could always be out of something baffles me. read more

Awful managed location, every open table was dirty, outside seating had multiple tables tipped over and chairs w food all over. Had a wonderful interaction w Davin the general manager who is under the impression this location operates a stand alone location with their own policies and procedures different from the corporate umbrella. read more

Parking and drive through are so tiny, don't recommend to come here. Food sucks. Go somewhere else. read more

Chipotle Mexican Grill - Drive through. - Mexican Near Me - Fort Myers, Florida

I ordered a burrito last night and ate it. I woke up this morning and threw up twice and I'm pretty sure I got a stomach virus now. So there are two possibilities. 1. The food preps/cooks do not wash their hands after using the bathrooms, or they use their gloves for any task ultimately defeating the whole purpose of wearing gloves. 2. The ingredients used at this local chipotle are easily contaminated or not prepared correctly. If you want a stomach virus for $17 this is the place to go! read more

Are they selling salad dressing on the black market?! I'm staring at a giant tub of salad dressing but I can't have any bc I didn't order online?!!? Absolutely shook to see other reviews about this, what in the third world is going on with this operation.. read more

The food is delicious. Service is pretty nice with a somewhat hectic and cluttered ambiance due to the amount of people that come in. Overall, I love Chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Fort Myers, Florida

Food was good. Staff was polite. My problem was the place was filthy. 1 PM afternoon. Every table was dirty. Could not sit anywhere floor was dirty. Front door walking in glass was dirty 4 people standing behind the counter talking to each other. They're only two people in the restaurant. I took my food and left. Didn't want to eat there. read more

This chipotle has gone downhill fast. Last 4 times I've been, the food has just sucked. Chicken is overcooked and filled with pieces of fat. The rice is undercooked and crunchy with full pieces of cilantro. Either way to much salt or none. The guacamole is brown and made it with overly ripe avocados. It just sucks because this chipotle used to be good. I don't know what's happened in the past 4 months. They can't even roll a burrito or put the top on my bowl right. Ice everywhere on the ground, no fresh drinks in the four tea/lemonade options. The trash just overflowing. The staff is rude. Get it together or get out and let someone else run this place. Too big of a cash cow to suck!! read more

Bad customer service, small rations, dirty kitchen. This location needs attention asap.

I wish I could give zero stars. Walked in with my wife and daughter to grab dinner. Please was empty and all the employees were in the back chatting. They even looked out a few times and then continued to ignore us. It was finally when more people came that they decided they should actually work. 7 lazy employees. All the food bins were empty or looked disgusting. After I watched the girl slap together my daughter's bowl, I decided to pass. To top things off, the ice dispenser didn't work and the soda was warm. Should probably tell people this before they order. Also, there were no utensils out for customers. I guess they couldn't find the time. read more

I ordered a bowl as one does, WITH double rice. This isn't the first time but definitely the worst. Smh... read more

Chipotle Mexican Grill - Mexican Near Me - Fort Myers, Florida

The worst. Got two burrito bowls. Asked for extra meat on one. DOUBLED the price. Two bows = $50! When trying to address it at the register. They said sorry. Nothing could be done because you can't "return" food. Update** After receiving your message to contact you, they say that I need my receipt in order to proceed or they can't help. Lesson learned. DO NOT GIVE THEM YOUR HARD EARNED MONEY!!! read more

Stood in line for 30 mins and then Said they ran out of white rice, they were still open for another 3 hours.

The food wasn't fresh, there was around 2 or 3 people in front of me and I had to wait about 15 minutes, the burrito wasn't even attempted to be wrapped and was a huge mess from the second I took off the tinfoil. Everything spilled all over the place. Besides that, the food actually didn't taste too bad and the workers seemed not friendly but not rude. Wouldn't recommend read more

Avoid this location at all costs. Staff has no idea what they're doing, was refused a salad dressing, when ordering a salad, because they were for 'online orders only'. Reached out to Chipotle directly, they were also absolutely no help at all. Portions are completely off based on other locations, staff clearly needs more training. Prepare to be frustrated if you choose this Chipotle. read more

Probably one of the better Chipotles' in the region. I've been to this location three times within the last week and the quality of the food has been consistent. We usually aren't a fan of Chipotle, we would have chosen Moe's over Chipotle but with Moe's quality declining rapidly, we picked Chipotle. The first time this week was so damn good that we keep coming back. I've never seen the tomato salsa so red before in any Chipotle. It was extremely fresh and I love the bigger portions of rice they serve. They truly don't skimp out. As for da rotation and COVID-19 precautions, they're on their game. The restaurant is never full and every other table is blocked off. I personally saw them sanitizing the tables after every use, usage of gloves and masks as well. Highly recommend! Excellent job! read more

Food was good, service was quick. The watermelon limeade was really good. The meat was well seasoned, many chipotles seem to under season, but here it was perfect. I used a water cup to get the watermelon limeade. The weight of this lapse in my moral judgement weighs heavily on my soul. Someday i will pay the debts of my sin. read more

Ignoring that the food wasn't ready on time for a mobile order and that it was never put in the mobile pickup area... I was very disappointed in my order today. The photo shows three tacos... in there somewhere. It took a lot of digging, but I was able to separate them eventually. The cold ingredients were hot and the meat, particularly, was room temp at best. We had to clean our own table because the seating areas were disgusting. The order was inaccurate- no guac when it was clearly ordered in the app. I had wanted to give this location one more try, but alas, I was horribly disappointed. Never again. read more

Chipotle Mexican Grill - 3 tacos under all this... somewhere - Mexican Near Me - Fort Myers, Florida

I placed an order online, to be ready for pickup at 8pm. I happened to arrive at 7:58pm and was able to watch my order being prepared. OMG! The girl preparing my order moved so sloooow, she showed zero lack of motivation and urgency. At 8:05pm she placed my order on the To-Go pickup shelf, I checked the bag verified it was my order, and said the order has a drink with it. She said huhhhh? "Yeah I getting it!" Obviously she was not, she wanted to chit-chat with her coworker's. She then proceeded to sloooowly move behind the register area for a cup and handed it to me. What was terribly shocking was how filthy the whole restaurant was!!! It was so filthy I actually took pictures. I understand resturant can get slammed at times, (remember this was 8pm) once the resturant slows down all staff needs to kick it up, restock and clean up! Trash was literally flowing out of the trash cans on to the floor! All tables were filthy, the specialty juice container's were empty, napkins, drink lids, napkins were strewn around and then there was a hand-made sign, saying "Sorry out of straws!" Management and motivation of staff was certainly lacking this Saturday night. I'm wondering who is running this resturant and corporation to let it go into such shambles. I would not recommend this Chipotle restaurant! read more

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They gave me food poisoning, the sour cream was absolutely rancid. It must have been un refrigerated and left out for days. The service was awful, they took way too long for no reason and they do not listen to what you want in your bowl and or burrito. Everyone was in a bad mood and it was just a horrible experience. I do not advise going to this chipotle. read more

Used to be decent. Still a way better option than other fast foods. Portion sizes are much smaller.

My entire bowl was ruined because of undercooked rice. Chipotle is not the same anymore.

Woman taking our order was extremely rude. They gave us extremely small portions and when I asked for a water cup she said "we don't have any" and I asked for a regular cup for water and she ignored me. read more

Ordered from Uber Eats from this Chipotle and got half a burrito.... still good but wtf read more

Chipotle Mexican Grill - half a normal burrito - Mexican Near Me - Fort Myers, Florida

I expected more from this location. The food had a good taste and seasoning but the restaurant had almost all the tables dirty, the customer service was ok but not the best, the ice machine was down... I had to take the food to go and that was not my plan. Meh... read more

This is the worst chipotle I've ever been to. Very rude staff, portion size is well below average. Go to another one and they hook it up but not here. No sauce middle of the day. Hope it gets better. read more

Have ordered from this location a few times and it's been a hit & miss. Today we ordered and the order was COMPLETELY wrong and we were even missing items that we paid for. The veggie entree had chicken in it and the chicken entree was missing the chicken, the quesadilla had NO CHEESE?! Tried to call them and couldn't get through. read more

Food is great, but they like to give you half portions of everything and then when you ask for more they rudely tell you "it will be extra!" Okay I don't care about the $2 extra, build it into the price but you almost need to buy 2 burritos for lunch. Only chipotle I have had this problem with. The food is great but half scoop of cheese and meat isn't acceptable to me read more

Miserable portions, expensive price. I hope this chipotle made his profit, i am not coming back. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Fort Myers, Florida

I would give zero star if i could, worst chipotle in the United States SERIOUSLY. they never have anything always out of everything. Horrible staff. Long lines...etc read more

I JUST PULLED TWO HAIRS OUT OF MY MOUTH WHILE EATING MY BOWL. After pulling the second hair out of my mouth I shined a flashlight in my bowl and found FIVE MORE LONG CURLY HAIRS. How could this many hairs get in a bowl??? I'm absolutely disgusted. I will not be returning ever. read more