My second time dining in; it wasn't great the first time but I thought I'd give it another shot. Customer service is well below par -- 10/10 don't recommend ordering in person due to their inability to be friendly and well-mannered. Food equal to my latter comment -- a slopped together mess of a mediocre meal. Cleanliness is not something they strive for as employees -- there were messes everywhere and the kitchen was a disaster. All in all I was not pleased and will not be back to see if the "third time is a charm". read more

Very disappointed in the way this Chipotle is managed. Have been here several times but not written a review until tonight. They appeared to be fully staffed but were out of several things on the line and almost every table was dirty. One of the items they were out of was guacamole. Several customers were waiting for it to be made, and told everyone it would be about 10 minutes. 30 minutes later they brought it out and it had absolutely no seasoning. I think this could be a great place if management improved on delegation and structure. Don't get me wrong, everyone was super friendly but it without strong leadership this place is really suffering. read more

I come here with my husband about once a week. We are die hard chipotle fans. We usually have superb service. Today, we ordered using the app, pick up time 4:30. We get there at 4:30 and it's not ready. We ask, "did you get the order?" They said "yeah, at 4". So we asked why it wasn't done. They said it was because they ran out of carne Asada. Cool. But, they just decided to make more at 4:30 pm. So, 4:45 rolls around and it's done. However, my husbands burrito bowl had been sitting out for 20 minutes at that point. I pointed it out and they just shrugged it off. I take what they give me because they were very unhappy looking and didn't even apologize for the inconvenience. Get home, and my husbands bowl is ICE COLD, Not even joking and he has 4 small pieces of carne asada. My burrito, very small. It's laughable. I measured it. I asked for rice, carne asada, beans, and sour cream. I got a teaspoon of rice, and a couple beans and a LOT of sour cream and a little meat. Wasn't even wrapped properly. I would be so embarrassed if I was the owner of this place. Only time we get superb service is when the owner is in the restaurant. I'd also like to note that there was only 2 customers eating in the lobby and no customers in line. Employees were standing around and talking in the back. read more

Chipotle Mexican Grill - Mexican Near Me - Joplin, Missouri

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I started coming to Chipolte a year ago when they still had the old GM. The food and service was great, one of my friends has a gluten intolerance and the staff is very Accommodating and safe whenever they come in. When I come in now there's usually someone sanitizing and cleaning the dining room and line. I feel very safe whenever I didn't in now. Ever since the new general manager started working here I've seen a great improvement in sanitation and organization. The staff is more knowledgeable and kinder than ever. No read more

Chipotle usually gives you a fair amount of food for your buck. I usually get a bowl and I have always been satisfied with their amount and quality of food. Service here is pretty good but can be a little inconsistent depending on which teenagers are working that particular day. read more

My boyfriend and I are door dashing and we were picking up someone's order and the workers were being really rude about eveything and just wanted ya to cancel or call our people. And wasn't even trying to get orders ready. So to me that's a crappy place. If workers are stressed I understand to a point but still no reason to treat costumers like crap or else business will go down. read more

First time at this location. Chipotle is great as always. However, 20% of the rice from my burrito was stale or uncooked. Could of been an off day (I don't feel there should be). Anyhow, I'm willing to give it another go, maybe when I'm feeling a little adventurous. read more

Still can't understand where are all costumers! This is great place for lunch. Good music and delicious food. Friendly stuff

customer service is non-existant. After 1 hour on the phone I was no closer to getting a refund for an order that never arrived. Extremely frustrating and now I'm completely hangry! read more

Very good food, very welcoming. Quality was great. Everyone was super nice. Can't wait to come back.

This was my best chipotle experience by far. The 3 guys working the late shift on Wednesday, August 8th were awesome. I had delicious steak tacos. The experience was made truly memorable by the guys working. If you are the manager reading this, those guys need a raise or something. This is a good chipotle read more

Just stopped by on a trip to Kansas City! Best chipotle I've had in years! Everything on the line line looked delicious. Will be back next time through Joplin! read more

This store was NASTY!!! Didn't even order food after I walked in and saw brown lettuce leaves, rice, and beens on the floor and tables. The food looked unappetizing like it was sitting out for hrs. read more

The food is good but the service and speed of their employees is slower than a turtle. If you get there after 5:30 during the week during dinner hours it will be 15-25 people deep and at least a 15 minute wait to order. In addition tonight was our 2nd appearance this week and NO SPOONS AGAIN- note to management go to Costco or Restaurant Depot and buy some spoons if they are not coming on your truck! A six year old should not have to eat rice with a fork! read more

When ordering for a toddler you don't want the food to be scalding hot. While ordering for the adults the person behind the counter put my son's order under the warmer "press"....THE ENTIRE TIME...his food was so hot that we couldn't even cut it.... Other than that it was chipotle. read more

Not so great. Food wasn't very fresh. Perhaps it's due to lack of volume. It's Joplin - so there might not be enough folks coming through to ensure food is regularly refreshed. Chipotle is one of my favs, but I've been consistently disappointed by this location. read more

I wanted a steak quesadilla so I stopped at Chipotle. They wouldn't let me order a quesadilla in person. I had to sit down and install their app just to order. The food was pretty good other than the steak was a little tough. read more

still sucks. this chipotle is the only one in the area so they don't care, they know you'll keep coming back. they give you the smallest portions known to man. i left hungry, and that never happens at chipotle read more

This is the location where they make huge quesadillas for themselves and give small portions to patrons! No joke! Go at your own risk.....they clearly know how to load up steak and cheese for their own but not yours! Saw it with my own eyes sorry we even ordered here, apparently even lettuce is too costly to provide a paying customer! read more

The food was good dont get me wrong. But for what it is, it was way over priced and nickel/ dimed you for everything.

By far the best chipotle I've ever been to. The service is always great, and it's always super clean. Everyone there is really nice.

Food is very fresh and tasty. The cilantro rice was a good idea and delicious. Menu is super simple, and staff was very helpful and friendly. The kids items were very nice and was a ton of food for the price. Would make a great lunch spot. read more

Chipotle is the best Mexican fast food ever, period. It's always fresh, filling and tasty. I am never disappointed with the food. This location is little smaller with limited parking in the front but hey it's the same food. Location is very cool, in front of the mall. We love chipotle and always a safe bet when traveling. Also I respect the companies who respect their employees and Chipotle is one of them. I wish I own a chipotle some day, LOL. read more

First time eating at this location and the last. Stopped in for a burrito. I got a steak, the steak was dry and really chewy, the Pico was all onion taste, also got a queso and chips, the queso was very spicy, not sure they got the mix right, overall not a food experience. read more

Yuck! No one in my family that ordered food liked it. Much rather make the drive to Moes where chips and salsa are FREE and delicious!! If you are wanting this kind of food. read more

Great service, excellent food, ordering from the app mad it even better! Food was fresh and hot, made to order. Staff was very friendly. Ordering from the app was fast, easy and very customizable. read more

I've always enjoyed the Chipotle restaurants. Even as much as driving to Kansas City to eat there years ago. Now, after many years of waiting I was extremely excited to see one of our own here in Joplin. I also enjoy the Qdoba and Moes restaurants but Chipotle offers a simpler more health conscience approach. The food here is always great, fresh, quickly prepared and I know that the food I am eating isn't over processed and full of hormones or additives. If you care about what you eat and don't want to sacrifice taste this is the place to fill up. And fill up you will. read more

The food was not good at all. And the service was extremely mediocre. I will not return.

Yes I did give it 5 stars! The food was fresh, delicious and seasoned!!! Finally, fast food with real flavor! The staff was cheerful, friendly and very nice. (Worked like a team) Great experience for my first time in Chipolte. Looking forward to y'all coming to Louisiana. read more

If you want food fast, then this place is great. If you want mexican style high quality food with lots of flavor, then go to an actual mexican restaurant. Chips and salsa cost $2, and you dont even get enough salsa to finish off the bag of rather cardboardish chips. Likewise, you only get about 2 to 3 ounces of meat for the burritos. It's mostly rice, beans and other filler. For nearly $12 you can get a burrito with chips & salsa and a regular drink, OR you can go to a real mexican restaurant and get something that's delicious. Not to mention, at a real restaurant you aren't expected to clean your table after you finish eating. I wont go back unless I'm desperate and in a big hurry. read more

To sum it up in a single word... fabulous! Fresh, friendly, delicious and the best guaq in town.

Service was terrible. Went in 45 minutes before they closed and they were out of chicken and steak, all the chairs were put away, and one of the employees was mopping around us as we are. Had to wait while they cooked our steak and it wad undercooked. read more

Food is mediocre, meat was a little bland. The size of my burrito vs. the employees going on break burrito was tremendously different. FYI yes we do notice the portion sizes. There is also a heavy set Mexican women that obviously has a attitude problem. On a lighter note a short mssu fella rung my order out and was polite as can be. read more

Thought I'd try it for a quick dinner. When did they become the Subway of Mexican food? Substandard ingredients, heavy-handed salt use, chips made in old oil - leaving a 'bottom of the fry bin' taste. First and last time eating there. read more

I like all of the burrito joints like this one, and I'm glad they seem to be multiplying in the Joplin area recently. I've always been a big fan of the cilantro lime rice at Chipotle and this trip was no different. I opted for a burrito bowl and found it was a couple of dollars cheaper than the competition "across the street", but also a lot smaller portion. While that suited me fine, it might put others off. I love the decor and music here. It's very relaxing to me and I'm sure that is a carefully engineered atmosphere but hey, beats the heck out of most fast food places so I can't complain. I think the other competition (at 32nd and Main Street) still has Chipotle beat though. They have much better tasting chicken and steak than I've had here. To be completely honest, I would be more likely to choose this restaurant based on atmosphere if dining out with a friend or associate but I rate them second-best in town and will need better subsequent visits to bump up the 3 star rating. read more

Good food, good service and clean. Even the restrooms. One order is more than one person can eat.