I had a promo deal that popped out at checkout that gave you a free 22oz drink or water if you spent a minimum of $5. Somehow, even with a burrito bowl in cart the promotion said it wasn't valid. I came in and talked to the manager (this girl) and she gave me a cup after explaining everything Very satisfied with my experience, every time I goto the chipotle on Iowa they're kind of rude and never help out with that kind of promo stuff. Like onetime I had a free side of guacamole sticker and they made me pay for it. So very glad the manager was very understanding, helpful, patient, and gave me a drink cup and went on with her day. The restaurant is pretty well kept too, and I love the food so nothing but 5/5 stars for this location and visit read more

This is by far the worst chipotle. The worker with the glasses is rude af and did not care at all when making our food. She messed up rolling the burrito and instead of fixing it she really sloppily tried roll it and it fell apart after a few bites. She also undercooked my quesadilla and I had to ask another worker to fix it. Every-time I come in this same worker is rude and looks like she hates her job. Believe me I get it. You know I hate my job too but I at least try to be nice to the customers. Also paid $25 for this piss poor excuse of chipotle :( read more

Chipotle Mexican Grill - The poorly wrapped burrito in question :( - Mexican Near Me - Lawrence, Kansas

The worker was snotty and rude. Wouldn't give me my free birthday gauc after I just purchase my whole meal through the app. Not going there again service was awful. read more

Terrible customer service, they were out of everything every time I come in here it's always so dirty. It's also more expensive than any other chipotle in the area. Do not come here!! I have gone to school here for three years and it is consistently the worst chipotle I've ever been to. read more

very rude employees charged us for 2 bags of chips and 2 queso. only gave us one queso and one bag of chips. As eating the employee said we grabbed a bag of chips and didn't pay for it. chicken was cold and the service was horrible. I will never come back here. horrible service!!!! read more

Nah cause why does Chee-pottle seem to get worse every time I have it? I'm not playin with y'all I was crunchin on rice that didn't get cooked through. This location was cooked ever since the last GM left. My coworker said she was simply goated with the guac (sauce) and kept this place spick and span. Can't speak for the other gentle ladies or gentleman dining here tonight but this was not it boss. On the service side of things, they were trying. Some guy was packing a wallop on the poor cashier just asking a million questions. Unc thought that barbacoa was the same as the other meat and the line chef was like nah that is barbacoa sir. On my momma they playin the music a little too loud and generally just doin too much (and by that I mean too little). read more

So I love chipotle.... However, this one screwed up not one but two orders by not giving us the fajita veggies we requested, then wouldn't correct it and blamed Door Dash. Note to self... don't order from this restaurant. read more

I usually love going to this location as they are normally fast and accurate, but i just picked up a chipotle bowl on the mobile app about thirty minutes ago and there was no guac on it. I was charged for it so I was pretty upset considering it was 2.35??? So I wanted to come on here to say that and see what others have to say. read more

Chipotle Mexican Grill - No guac! - Mexican Near Me - Lawrence, Kansas

I'm totally upset for being charge an extra 6.30 for half chicken half steak salad bowl. I waited forever to get help and when I said wow how come it was so expensive they said that's the price. Service was sub par and I paid 15.47 for a small salad. I will not be back! You should not ask people about their Dietary Restrictions. read more

Chipotle Mexican Grill - This is what a up charge looks like! - Mexican Near Me - Lawrence, Kansas

Big burritos with ok flavor for a decent price. My girlfriend and I can usually split a burrito here at Chipotle. We tend to get the Chicken, Vegetable or Carnitas burrito with no sour cream, no cheese, no beans, brown rice and tons of vegetables with the corn salsa and pico de gallo (extra on the side). The Carnitas are about pretty average. They lack the depth of flavor real Carnitas have. The grilled chicken is always tasty and the fajita vegetables are a nice healthy alternative to meat. The noise level here is pretty loud & it's never super clean. There are always napkins on the floor and food smeared on the tables. It's in a college town though so I guess that both of those can be somewhat expected. Overall this place can be a decent quick bite. I would recommend coming to Chipotle over La Parrilla. The quality of food is about the same and Chipotle is cheaper and much faster read more

Chipotle Mexican Grill - All of this for 10 bucks! Whoa! - Mexican Near Me - Lawrence, Kansas

The woman that just gave us our food gave us very little portions of everything and i repeatedly had to ask for more. The lettuce that she put on my bowl was maybe 3 or 4 pieces and the cheese amount was despicable. read more

Came to this location when it first open for lunch for a bowl it has barely any rice in it and when asked about there new steak option I over herd the prep lady tell the line rep it's not ready and I can wait 10 minutes for it would not recommend going when they first open read more

This is my second problem with this chipotle and I've been there twice. First time was an online order, their system was having problems, not their fault but I had to wait 20 minutes to get my food when it was supposed to be ready when I got there. Then my next order, I they didn't include any salsa or salad dressing in the bag, both were requested and they were listen on the receipt. So best to avoid this Chipotle. read more

Great workers, however, when I proceeded to the cash register my good experience quickly dwindled. The blond young lady working the cash register was being rude. I asked for my chips and she said "ugh" then proceeded to make me bag my own food. read more

So Chipotle messed up my order which was chicken,brown rice,green salsa, NO beans and sour cream but I got Pollo Asado,White rice,Beans and NO sour cream c'mon Chipotle. read more

This is Chipotle. You know what you're in for, right? A giant burrito with tasty, fresh, sometimes local ingredients. You choose your rice (brown or white), your beans (black or pinto, pinto now bacon free!), if you want peppers and onions, your meat (chicken, pork/carnitas, steak or pulled steak/barbacoa), your salsas (mild pico, medium corn, medium green tomatillo, hot red tomatillo), and your other fixin's (cheese, sour cream, lettuce, guacamole-- guac is extra unless you get a veggie burrito). They'll add more of anything (except meat, guac and cheese) for free. But what makes this Chipotle worth 5 stars is the excellent staff. Even for a place with a lot of student employees (so a lot of turnover), almost all of the staff are friendly and helpful. Even when there's a huge line, they smile and make chit-chat without slowing down the line. I'm always happy to go here! read more

I've always loved Chipotle in every location even this store their "problem child". Really I've never had a problem with the service and turnover is not that bad- I'm there every week and I see the same smiling faces. Yeah, we're all familiar with Chipotle by now. Yeah, it's a big chain, but it's as good as those ever get. It really is the best food and portion you're going to get for the price from any chain anywhere. As much as I love their pork and chicken (admittedly the beef is a bit meh but I'm not a real steak eater) this has become my go-to place for vegan days, so much so that they know me as such. Yeah it's the same thing every time, but it never fails. Just... never fails, not in 20-30 times. It's always excellent food and lots of it, as delicious as vegan food gets with no skimping on portions. There's a reason why I've eaten at Chipotle, especially that particular store, literally more than any other restaurant except the places where I worked. read more

This is just like the chipotle in Racine, and the ones in Milwaukee. This one, however is in Lawrence, Kansas. I had a bowl. It was filled with pseudo-Mexican goodness. I ate it back at the bar, with a beer. read more

Chipotle tastes great. It was my favorite place to eat when I was in college. But now as an adult, the food wreaks havoc on my stomach. I always order the same thing- bowl, extra rice, fajitas, half chicken/half steak, 2 ladles of hot salsa, cheese, and then the salad vinaigrette. I mix the vinaigrette in the rice- it's awesome!! Anyway, it always tastes so good, but a few hours later, I feel awful. The Mass st location is always fast and the employees are friendly, but my body just can't take the food anymore. read more

I have gone to this location dozens and dozens of times. I have only had my order messed up once or maybe twice. I have had great food every time, and a fantastic experience. The place is usually pretty clean (unless extremely busy, which isn't rare for a college town.) The people who work here are extremely friendly and get to know their regulars beyond simply being a customer. This is the most local feel I've ever had at a chain restaurant. I have, however, had a couple times where the ice was out or soda was out, par for the course in a college town, I assure. While you may want to avoid lunch and dinner rushes if you're looking for a quick bite, the line usually moves quite fast for how long the line can be. One of my favorite businesses that is in no way local to Lawrence. read more

My go-to Chipotle place in town. I've found this one to be the most consistent in quality. Chipotle is really easy to make vegan and a crowd favorite. It's a really great place to go when you are with a group! read more

This Chipotle is my favorite location in Lawrence. I think the staff and quality of food is best here. The lines never last very long as the staff is efficient and prompt! The staff is always really friendly, which I don't know I could say about the other locations in Lawrence. read more

I mean, it's Chipolte, so the food is what you expect. However, this is continually the worst location. Food has been cold somehow (?) the last few times I got it and today they gave me 1/2 of a tortilla?? This location has repeatedly given out smaller than average portions. Disappointing. I will only be going to the 23rd st location from now on. read more

mmmmm.....what's not to like about obscenely huge burritos filled with gourmet goodness? Ok, so maybe the best thing for your waistline, but definitely one of the best things to fill your belly. Always quick, always reliable. No noticeable difference since McDonald's bought a sizeable stake into them, which is a good thing. Don't mess with a good thing! Only complaint is with the spartan industrial interior, the volume level can get quite loud, making it hard to hear the person across the table from you. That said, the music is always entertaining, often times providing very interesting covers of lesser known songs. Comfort food for me, you can't ever go wrong with the goodness that is Chipotle. read more

Well... Its my work. And so what if they sold out 40% to McDonalds. We still do things the chipotle way.... man. And there is no denying that their guac is magic and the burritos are huge. I love working with my Mexican companeros. they call me seque dos. It means skinny number two. read more

Chipotle is a godsend for a vegan - I get lunch here at least once a week. This Lawrence store is one of the better ones I have been in - in addition to fresh, healthy food (try a vegetarian bowl or tacos with brown rice, black beans, fajita veggies, salsa and lettuce), the staff is friendly - thank you for being there for me when I changed to a vegan diet! read more

Fresh food, clean atmosphere, friendly staff, delicious steak burrito

It's very fast.. so if you walk in and see a long line don't worry it wont take very long to get your food. The food is great and you get what YOU want! The best burrito in Lawrence by far... read more

Of all the Chipotle restaurants I've been, this is my favorite. Where else can you eat a burrito the size of a newborn baby AND watch pretty girls walk by? That is almost like being in heaven except for the occasional freaky weirdo walking by thrown into the mix. Then there's the after effects of having to lay on my side and pant like a dog to recover from that gigantic delicious burrito. Get the black beans! The pinto beans will make you gassy, and why leave an extra large carbon footprint when you don't have too? read more

Unlike the Chipotle on 23rd street, which has had poor and chronic management problem since it opened, this one on Mass street always offers an excellent restaurant experience. That is why I go back several times a week. read more

I remember first being introduced to this restaurant. As I dug into my first Chipotle burrito ever, my eyes were opened! As far as fast food goes, this place simply does it right. The quality is great and at very affordable prices too. I always go for a Steak burrito bowl w/ a tortilla on the side. read more

I really love Chipotle, but this specific location has the worst service by far. There is always at least 5 people working behind the counter, yet only one of them to take and make orders. No matter how long the line is, the employees will be standing around or standing in the back, not helping to move the line along quicker or take people's orders. While I have never had a problem with the food, I always wait for an excessive amount of time because of the employees standing around and not helping the guests. Suggestion: actually do your job. read more

I got the same thing I always get and it was delicious like it always is. isn't it weird to think some ppl come here and always get tacos? I'm a burrito bowl woman, myself. read more