I do not typically comment on what's not working at an establishment, and always attempt to start out with the positives-however there are some exceptions. This is one of them. 1st-When I arrives it was beyond the dinner rush, 8pm. 2nd-Everything and I do mean everything looked so dried up! Clearly they needed a redo for all fixins. Since I don't eat the rice I thought the blackbeans would save me. Welp, I was mistaken. 3rd-After ordering my food the young woman needed to replinish some items due to low volume. Last-I am home amd my entire order is COLD. From the chicken down to the sour cream in top! I felt the bottom of the bowl prior to opening it and it was lukewarm. Honestly I havent eaten all day and was hoping for the best. I don't think I want to be a victim of food poisoning. Another person wrote of his issues. I am striking this Chipotle off of the menu. If I visit again it may be at a different time when the food is HOT. read more

It amazes me that a place can be just this bad!! The restaurant is dirty every table, the drink station and the floors all disgusting! The food is not good, I did see the reviews and thought it's a chain how bad could it be they should all be the same. Well I was wrong! It was as bad as everyone said. I would drive to the other one near by on Chen parkway. read more

Now come on chipotle my order is missing half the stuff out my bowl. I did a mobile order for 9:30. no fajitas no queso. No pico they literally just put uncooked rice, meat, beans, and cheese on it. This is crazy because I never had a problem with this location before, but I will not be back. I wouldn't even give this to my dog! read more

Chipotle Mexican Grill - Honey chipotle bowl - Mexican Near Me - Mcdonough, Georgia

Just don't bother.. my boyfriend placed his order on the app for lunch .. they just opened so u think everything would be ready and stocked . NOT! he wanted brown rice and of course there is none so he wanted a substitute of a meat.. saying it will take A HOUR TO MAKE RICE ... RICE ...nope ..either cancel in the app or call corporate.. 15 mins then manager asks him do he want a drink ..NO....30 mins later 'do u want white rice' NO .. if he wanted it he wouldn't be waiting on brown ... AND don't try to cancel on the APP cause that's just a joke in itself ... after ordering his food at 10:50AM on the app, walking in at 11AM, he finally gets his food at 12:25PM ... very unacceptable all around especially with management and chipotle as a company .. maybe other chipotle's are better but this one save your time and sanity and go somewhere else.. He posted his experience on here earlier and u DELETED IT ... delete mines and I will repost it again read more

Horrible customer service so rude we had to walk out after waiting for so long in line for them to have a bad attitude

Consistently low on food items or completely out of something. There is always an excuse such as the opening person is in-training, there wasn't sufficient time to make salad dressing, it will be another 15 minutes for white rice to be prepared, the cook is making more chicken... read more

I ordered 3 chicken tacos with brown rice chees, corn and tomato salsa and I got 3 tacos with no chicken in either one, white rice, no cheese, no corn and tomato salsa Check your order!! Last time I go to the Eagles Landing Chipotle. read more

Wow. Chipotle should just shut this down as it hurts their brand more. Garbages overflowing, no water in the restroom to wash your hands, dirty as can be. I ended up throwing out a lot of what I got. I won't be back here again. EDIT: Chipotle, I'm not going to go fill out your non-user friendly form to tell you what I have written here. How about since you read this already, you pass on the feedback directly. read more

This was the nastiest Chipotle I have EVER been to. It was filthy. Portions were chintzy. Wish I would have looked at other reviews prior!!!! read more

Would definitely recommend chipotle, just not this one. No matter when you come/what you try to order, they are always out of something, or just don't make your order. The last 3 times I came they were out of sour cream, cheese, chicken, steak, white rice, pretty much all of the basics. Today I ordered through DoorDash (which I honestly knew I shouldn't have, I just had credits on there) and the order was supposed to be ready at 10:09 (also considerably late, so that is also on me) but they received the order and I got confirmation the order was ready to be picked up. I get there and they are cleaning everything up, and telling everybody who has placed mobile/doordash orders that they wouldn't be making anything and would need to reach out for a refund. Like, why mark the order as finished and ready to picked up if it is too late, just decline the order or turn off mobile ordering. read more

So i tried this location again now the manager is saying "we have a lot of minors here that haven't taken a break so we're temporarily closed until 9:20" it's always something with this Chipotle ! It's also really dirty in here. read more

Chipotle Mexican Grill - It's disgusting in here as well !! - Mexican Near Me - Mcdonough, Georgia

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Absolutely terrible service. Staff ignores you when you're waiting for a order and then when finally giving attention they give it with an attitude read more

Chipotle Mexican Grill - a woman ordering food - Mexican Near Me - Mcdonough, Georgia

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Got there at 10pm all the food was packed. They close at 11pm. It's unfortunate that many restaurants are not even open past 10 now I drive all the way here just to find the food packed. read more

The guy who made my food was great. He smiled at me when I walked in and he prepared my food perfectly. It wasn't until I went to pay where my experience started to go left. I waited at the register to pay for what felt like 10 long awkward mins.The guy behind me walked out because the check out was taking too long. When the cashier finally came to the registers she was on her phone several additional minutes before she was ready for me to pay. In addition to the wait, the food made me really sick. I will not return. read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Mcdonough, Georgia

I dont think I ever get my order right at this chipotle. Mobile orders aren't done till arrival This place needs management. read more

This place is currently open but closed for walk in orders and only taking online orders. If it's not one thing it's another. The last time I was here staff got into a fight with the customers. Pulling hair and all. Really ghetto people. They need to shut down this place. This place can't handle the staff or keep up with the customers. read more

Dirty, dirty, dirty. There is no clean as you go at this place. Just wipe the counters down every once in awhile. Is that too much to ask?

has pretty much ruined my love for chipotle ... food always taste weird and they're always out of something read more

Employees were rude over wearing a mask. Three out of seven employees, two working the serving line and one working food prep, were not even wearing their masks properly. They had "chin diapers." When I said something to one employee in the serving line, he was rude and glared at me while he slowly tugged his mask up over his nose. At least the kid working the register was nice. We seated eating on the road. The two chicken burritos were lukewarm at best. We trashed them and got food elsewhere. Won't be back. Avoid this location. read more

Spare yourself!! Our experience at this Chipotle was not great. Some of it had to do with a plethora of mobile orders and I'm sure some things had to do with covid procedures. But the rice wasn't cooked all the way, the beans were half cooked/half not, and they were out of lots of things - corn salsa, kids fruit, almost out of guac... Everything seemed very chaotic for a weekend lunch visit. We were also mischarged for the kids meal. We won't be making a return visit to this location. The only plus was that portions were reasonable. read more

This chipotle never taste fresh. If you place a mobile order it will take 30 min. The staff is eating at the register.

We like Chipotle but this location is not very good. We went in to eat in restaurant this afternoon. I couldn't order a quesadilla I was told I had to go online to order it for pick up. I was told it takes longer to cook so they won't order in store. It took longer to figure out this stupidity than it would to make the meal I requested. So then for one person I have to order online and then everyone else at the store. Wait for my order to come up on online orders while the rest is prepared normally. Then they don't ask if you want drinks just ring it up. After the fiasco of ordering food. Things were not fresh or hot. Bowls were dry and cold. What a poorly run store with unhelpful employees. Thank God I don't live here and will be back at my stores who have polite people that know how to run a store that is customer friendly. read more

literally ordered extra meat for my burrito bowl through uber eats & received a bowl with absolutely no meat. i'll stick to driving out the way to stockbridge.. reading is fundamental read more

Chipotle Mexican Grill - clearly says extra steak - Mexican Near Me - Mcdonough, Georgia

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I have tried to give this chipotle the benefit of the doubt several times. It's always something with them, either something isn't ready or the line is to the door. Today I have concluded I am done with them, I pulled four 4 pieces of hair out of a burrito bowl and the truth is, it's not the first time I pulled a piece of hair out of a bowl before here, but FOUR pieces. Someone must be combing their hair over the food! It was awful! It's like they aren't trying to do better! read more

I order a bowl with extra chicken, extra pork, rice, guacamole, onion, peppers, beans and lettuce. I received a bowl with a little bit of beans and chicken. I called you can't get through so I will leave my response here. read more

Referring to Chipotle in Stockbeidge, GA on Hudson Bridge Rd. This use to be a really nice place to enjoy a wonderful meal, now it has a few incompetent workers. They don't respond to customers in the chipotlelane in a timely manner, customer service is awful when trying to ask questions or showing them they made a mistake on your order. This restaurant needs to be inspected by and the employees need to be trained correctly. Very disappointed!! read more

Every employee at this location moves like they are not wanting to be at work. Very slow with taking orders, very slow with making food and then have attitudes like you are the one bothering them for placing your order. This will be my last time at this location read more

Chipotle Mexican Grill - Mexican Near Me - Mcdonough, Georgia

This store locks their doors 15-20 mins before closing and storages 1/2 of their items 30 mins before. I had an online order that said for me to pick it up @748, once I arrived at the store they didn't make it completely and said their were " out " of the chicken. I worked as a line cook for over 6 yrs so I know the frustration to want to get off on time and last min customers but It's What I Got Paid For. There's a sign for store hours for a reason but what's the purpose if you don't abide by it. read more

At this point , shut it down. The issues are too many to name and they are consistent. This place was good when they first opened. It's been a while since it's been comparable to any other chipotles around. Whoever owns this location CANT care. The fact that people are still patronizing this business is nothing but a mere blessing ! Because it's not because of the food or the service. I'm done writing reviews , my next step is fox 5 and other media outlets and the health department. They are literally robbing people ! It should be a crime to sell the food they are preparing it. read more

Date of this review is 1.3.22. Rating is for the following time frame. 4-pm to 5 pm. Slow slow slow! The servers taking the orders were pretty good to the point where they were processing orders faster than the cashier can process the payment. 5 stars for food line servers. 0 stars for person processing payments. The sign said it was credit only so that should of made transactions faster but with that cashier , She might of been new employee. Either way you need to put a fast cashier to keep up with the in line servers. 1st and last time for this location read more

They keep begging us to come back and eventually we do and food and service seems better. Then it goes downhill again with signs on the door saying we're out of this or we're out of that. Final straw was we placed a delivery order, said driver was on the way to pick it up and then get a message our order has been canceled with zero explanation. Said if we wanted to know why, call the store and couldn't get past the automated answering system. read more

No customer service , food quality is not the same as the other locations . Last visit rice was undercooked , we waited 20 mins for them to cook meat, didn't accept cash. Nothing was in order read more

Absolutely horrible! I waited an hour on my food tonight. Their was probably 20 doordash people crowded around the register because they had waited over an hour. What is going on?!! One of the managers kept saying they were short staffed. Maybe you should put now hiring signs on your door and pause your tablets until you catch up!!! Where is the GM?? They need help at night! read more

I waited 40 minutes over time for a pick up order of one burrito. People came in after me in line were given there food orders.

I love Chipotle but this restaurant is the worst restaurant I ever been in, first of all the restaurant was nasty, the employee like they don't wanna be there, and they are very rude. I know for a fact I will not recommend this restaurant and I will never ever go back. read more

Better than expected and quick. Had a rice bowl with chicken. Plenty of food. Clean place. I could recommend this place. You know what you're gonna get, no matter which location. read more

I love chipotle but this location consistently has undercooked rice, burnt steak and chicken, and the tea is horrible.

This place needs to be under new management ASAP. The food taste is horrible and cold. Trash was everywhere. The steam table looks disgusting and the customer service is poor. There are way to many working here without a sense of urgency. They are just going through the motions at this McDonough location and I will not be eating here again. After several chances it is the same thing and I'm finally done with this location. read more

Wish I could give them zero stars. This location is literally ALWAYS either out of something, closing early or "only taking online orders". Horrible management. read more

Worst Chipotle I've ever visited! While out and about in this area, I decided to stop by. There were only 2 customers inside on a 3pm with no one in line. The girl who completes the orders didn't say "hello" when I spoke. She just looked at me like a deer in headlights, awkward. Then, I asked if they had veggies and she shook her head "no" and said "we're out for today." It's 3 o clock and y'all aren't making anymore food? What's the "cook" in the back doing here then? I finally got ready to check out and wanted to use my rewards. I scanned (like normal) and was ready to pay the balance. The girl told me it didn't work. I told her I had just got the reward yesterday and it hadn't been used. Then, on the reader it said I had $10.15 to pay. I reminded her about the reward and that it should have deducted from my payment. I paid the "$10.15" and then she told me I had to pay an extra $2.26 for the guac. Why would I pay $14 for a salad bowl w/ chicken and guac? It's never been that expensive. The guy behind her could tell my frustration growing and tried to diffuse the situation; however, he couldn't figure it out either. The food was bland and the service was terrible. Also, my reward worked in the beginning so my food went from "$10.15" to "$8.ish" In the future, get people to work the cashier who knows what they're doing. read more