The food was ok , but the dining area was DISGUSTING!!!!!! Food over every table , we had to clean a table ourselves before we sat down . No one was cleaning up and even the plastic ware are was disgusting and a mess . We understand that it's in a not so great area and the people that go there are the ones making the mess but they should have somebody that's sole responsibility is to keep the tables clean so people can actually sit and enjoy the food they just paid for. There was nobody that cleaned the table the whole 35 minutes we were there not one person came out and wiped down one table or tried to even replace or clean the plasticware area. Pictures are attached. read more

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I'm very disappointed in this location, the whole store was a complete mess , I've never seen a food industry so beyond dirty and extremely poor customer service. Both the taco and burrito both had incorrect ingredients and was just thrown into the bag not packaged or wrapped properly. I'm extremely grossed out and didn't end up eating this order. read more

We walked in the Middletown location. Everything looked dirty. Garbage cans overflowing, tables were left filthy, one peek at the food station was the biggest red flag. Food is all over the place, no organization, some of the food looked dried out and less than fresh and there were 2 flies buzzing around. I hate leaving bad reviews- but, without ordering anything, we just walked out... read more

Love Chipotle food! But Middletown NY is the worst location!! The service is absolutely terrible. Nothing but teens running it and they are so rude, yelling at each other and the customers. You can truly tell they don't care and they are clearly unhappy to be there. All around bad experience and don't plan to be back to this location. Food was eh. Avoid if you can. Also very dirty restaurant. read more

Quite possibly the worst Chipotle I've ever been to in my life. Dirty, service is awful, staff looks as is they're held hostage and don't have the will to live anymore and totally apathetic, and food is horrific. Somehow there's aways water in the bottom of my bowl. read more

I ordered a bowl burrito and chips and all they gave me was two small bowls of chicken.I do NOT recommen.

This is the worst Chipolte I've ever been to. The staff is very dismissive and rude. The establishment is not clean. They constantly running out of food. Instead of making an announcement about what they don't have available, the staff waits until you start ordering to tell you what they dont have. They had no burrito, no cheese, no guacamole. Dine somewhere else if you can. read more

It was bad they give me burnt chicken and they said they couldn't do anything bout it cause I didn't buy it at the store

They're going to keep increasing prices because " middle class and upper class diners wouldn't notice the difference since they're consuming regularly" -CEO of chipotle the food is scary here too definitely not a "premium product" not even edible food fit for human consumption and that's just blatantly disregarding the health infractions on top of that read more

They had no protein for 20 mins and then finally only had chicken. They had no brown rice or tortillas. Very bad planning for a Friday night. read more

I asked my son to pick me up Chipotle while he was out and he mistakenly ordered online what I wanted instead of going in person. The Chipotle in Middletown is possibly one of the worst ran food establishments I have ever been to. Going there is like playing Russian roulette. There is a 1 in 6 chance you will actually get the food you want when you go there. Those odds unfortunately drop to 0 in 6 if you order online. This particular site is well known for putting half orders in stapled to go bags or just containers filled with corn to make the bags seem the right weight. You would think this is a horrible business model because customers would just bring the food back or open the bag right then and there and demand their money back..right? Guess again. This store's manger does not refund anyone ever. I knew this because I got scammed by getting a wrong order and was told to call corporate to complain. I told this story to my son and he laughed because of how angry I got. A few years later I decided to try this trash hole again hoping there was new ownership or corporate over site to improve this location. So...my son orders online and goes to pick up the order and is advised they were out of several items I wanted in my bowl. They just put in the bowl the items they did have and did not change the price. There was a difference in price definitely and the manager refused to edit the price and when asked to just refund the order completely the manger (a young female who refused to give her name) told my son that " we don't issue refunds and to call corporate". She did not even provide a number or present him with a card with the contact info. She just walked into the back and acted like she was busy. Now you have to understand that I completely expected that to happen and I am kind of glad it did happen since now it has proven to my son how much of a trash hole this place was. The place rarely empties their garbage. Inside trash bins are often filled with garbage from the previous day and the tables and floors are always covered with garbage and never cleaned. The soda and ice machine have not worked in years and if you look closely at the iced tea and what i think is lemonade containers, there is a thick film of mold around the inside. Their employees vape while they are working and nobody says anything. Update: A rep from Chipotle commented to reach to them via their website. I filled out their complaint form and just copied my review and provided the receipt info. Let's see if and what they reply with. More to come. read more

This place is disgusting, there is garbage and food everywhere. I get on the line to order the kids meal, and at the end while I'm paying they decide to tell me they don't have fountain drinks or chips which comes with the meal I paid for. I asked is there any money being taken off or anything and the girl straight up just says no and offers no solution. Bad attitudes all around and a bunch of children running the place. read more

It a not very clean establishment If you want food poisoning this is the best place. I placed an order to go. Been sick all day. Employees not too friendly. Felt rushed when placing my order. Will not be back read more

It's not the food, it's the service. Girlfriend and myself went in last night at 7:45 (Saturday) and there was one employee working the line and making everything. 3-4 employees were conversing with each other near the register. One was rolling her eyes and arguing with a customer, one was eating a burrito at the register which is gross. Not one table was occupied yet they were all filthy and dirty. After 10 minutes of waiting, watching 2 people get served in that time frame, and a couple people walking out, we did the same. read more

HORRIBLE, bad attitude, portions and always run down Just when I thought they were having a good comeback and doing their portions right it took some depressed looking employee to mess everyone up read more

Chipotle Mexican Grill - WTH is this it looks like a baked burrito - Mexican Near Me - Middletown, New York

I ordered a brisket wrap with rice and , only find just two pieces of briskets the rest was wrap covered by rice and veggies no meat whatsoever. Never again I didn't want to get my food to chipotle because I know how stingy they are when it come to mean. I will never ever spend my dollars to these people. They are awful but when you go there to pick up the food the restaurant is packed what are they eating? Veggies ? Please I want to get what I pay for, never again read more

Came to visit the area and this place is absolutely trash. No juice available food tastes terrible, the wait is so long for terrible service. The chips were stale and there was not a napkin in site. Do not come here for a good meal... read more

Food is always good BUT cleanliness is a MISS. & they don't open on time. Suppose to open at 10:45 am. There was a line this morning outside the store. Two customers turned away. Open on time, stay on top of cleaning the space and this could have easily been a 5 star review. read more

It's been 2 weeks in a row I show up on either a Thursday or Friday between 8:30-9pm and they're always out of rice

Dirty tables were the first thing we noticed. The line quickly piled up out the door due to the cashier leaving her post for a solid 3 minutes, which we were all confused by. When she came back she didn't look at us or offer any apology for the wait, and proceeded to talk to a coworker about something unrelated and inconsequential in that moment. She also went on to overcharge us $28 for one standard chicken burrito + one chicken bowl w/guac. Avoid this location unless you want to be treated like your time is expendable. read more

Every time I go to this Middletown location, they say they can't accept cash payments. Businesses in New York State aren't even allowed to legally do that. On top of that, garbages never get changed out throughout the day. They took away the tip jar for the staff, which is ridiculous in itself. Idk if it's the management team specifically; but I'm beyond over it. It's sad honestly read more

Let me tell you the truth about this place every time I go in the place next to the serving line I wanna pull my hair out. Let's start with top to bottom the serving line is absolute mess I watched a worker wipe down the left over food from making orders into the container of clean food . they are always out of items and floors and garbage cans or always over flowing on the floor . At times I think I am at a landfill i don't know how the health department hasn't shut it down and I not gasing any thing up I worked 30 years in the food service poor management on so many levels. read more

Food, staff, attitude . Waiting on a mobile order for 25 minutes after you order it and watching people walking into the store and coming back out in 5 minutes with there order .... do better !!! read more

I went into chipotle at 3:20pm & Tyler (the name they gave me) took my order.I had ordered a bowl and asked for a little chicken & hes telling me that portion was enough after shaking the spoon before putting it on my bowl. After that he had an attitude handling me & the person I was with. He was very passive aggressive & gave her half a scoop of rice.. She asked for more rice & after that he gave her nothing but heavy overflow portions of everything. I said hes being rude & the lady who came from TOS side said "oh God" I said no reason to say Oh God because im not causing a scene. I asked his name and the cashier said it was his first day & then the guy at the cutting station upfront was shaking his head & shrugging his shoulders but eventually gave me a name. Terrible experience.. read more

I am so disappointed in this location, I used to go here and things were okay but in the last few months things have gone downhill big time. In October we went there with my husband and son and ordered three bowls, they were out of black beans, cheese, grilled veggies and I found this to be insane. How are you out of black beans and cheese??? They are always out of grilled veggies btw. Anyway I was pissed and I asked them are we getting any discount. Do you know what their answer was??? No, because we don't charge for any of that. OH MY GOSH are you kidding me. However we were starving so we tried to eat it, that is when I discovered someone must have put the entire salt container in the corn. It was in edible. My son and husband ended up throwing away half but I went in and brought mine back it was inedible. No response as to why or any offer to fix anything gave me a refund for mine but I was still pissed. Oh and they did not let my husband use the bathroom, said they have them closed or something. The cleaner had the napkins and everything dismantled and there were no napkins, had to go back to the counter to get napkins. Horrible. Well last week I asked my YouTube channel should we try it again and I was livestreaming when I went in to the same location. Another disappointment, this time there was no Pico de Gallo, how do you have no Pico de Gallo. Something is very wrong and again no discount or anything, it was so gross without the pico de gallo. The whole livestream was equally furious. read more

They suck! Worst Chipotle I have ever been to. Last time the girl behind the counter ate half of the food out of people's bag (tall gross blonde) and waited on people with her mouth full of probably their food. Like mine! So, saw a commercial crazed it! Never again- this time my chicken brown rice bowl is a spicy beef bowl! Nothing I ordered ! Just don't go read more

This place is a true shit hole! Sadly it's the nearest location in the area so those of us that want our Chipotle fix have no choice but to visit this place with extreme caution. Ordering for pick up can often times go terribly wrong. Then when you do get the correct order, it's never ready on time (usually 30 mins after pickup time selected). You're best bet is visit this place in person and watch the miserable employee make your meal as you give them the evil warning not to screw shit up. It's a real travesty that this location is SOOO bad! This has to be the absolute worst location I've ever been to. read more

This place is always good and very clean. Employees know how to make the food. Everytime we come here which is often it always tastes the same. read more

Chipotle Mexican Grill - Steak bowl - Mexican Near Me - Middletown, New York

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This place went down hill pretty fast. Ordered online in order to get a quesadilla. The place was filthy from floor to ceiling, didn't touch the doors had to push with my elbows. The ice machine was broken for like the 4th out of 6 times I've been here so had warm soda. An employee was restocking utensils but I was told they were out of napkins. I finally had to ask the employee to move so I could grab a straw because he wouldn't budge. The quesadilla was the worst I've had at chipotle. It was half the normal size and even less chicken and cheese so it was mainly dry folded tortilla. So overpriced too at $13 without drink. This isn't the first time this location has been bad, it usually is, that is the norm here I've realized. read more

Horrible customer service. I went to get food 32$ they never have ice machine working ,been broken for months. All the kids that work there have bad attitudes. Health dept needs to visit there. read more

Like pretty much all Chipotles this one was very unclean. Beyond that they could only do card or exact change(or let them keep the change). The worst though was that the customer service was terrible. If you hadn't been to a Chipotle in a little bit and didn't know the ins and outs of the menu and had questions you would first receive a big eye roll and then finally just silence as they put the cover over our dish and passed it down the line. The question was finally answered but by someone else down the line. Just terrible. Very table was disgusting garbage was stuffed to the gills(even full outside but pulled out on the sidewalk). The steak my son got was extremely dry but the honey chipotle chicken was very good. read more

Just close the fucking store shitshow. I get its very high volume but at the end of the day th attitudes of the workers always suck generally when little reconciling is needed close the whole fucking establishment and it's not everyone just happen this time and many other times it's the person on the register light eyes younger female who isn't even making the food having a fucking attitude when your asking for your food to be made right after spending your damn money on something that's expensive asf already! Wtf??????? Always dirty too but I get it you guys are bussy short staffed and like I said it's not everyone but if I'm spending my money here at least provide the appropriate service ya need so many more lessons on customer service I get you could be having a bad day whatever the case is but you don't take that out on the next person especially if I'm giving you nothing but respect up front and just asking for my food to be made the right way smh read more

This place deserves to be shut down. I am so disappointed in this franchise. This is now the SECOND time I along with my family of 4 have one again gotten food poisoning. I am so disappointed I might even sue. read more

Was afraid after all the bad reviews when a client requested lunch from this location! Fortunately, my experience was fine. Order was complete and ready on time. Food was typical Chipotle. Pretty pricey for what you get. read more

Management must not care as long as the money is coming in... this location has declined, the staff doesn't care, they constantly mess up your order when ordering delivery and can barely get it right when you go to pick up. Very disorganized to say the least. Place should just be closed down at this point. read more

To Whom It May Concern: On March 19th, 2024, we walked into Chipotle Mexican Grill at 444 RTE 211 E Middletown, NY 10940 at 1:00PM and we were so excited to have our group lunch here. There are specific days of the month that we can come out into the community to do some networking and also eat lunch away from the institution and we decided to all go to Chipotle. The group of staff members that we went with to Chipotle have always raved over there experience at this specific restaurant of saying that the staff at chipotle are fantastic and very attentive and that we would not be disappointed. I have never eaten at a Chipotle and was looking forward to trying out this restaurant. However, as we walked through the front door, we were highly disappointed on how the customer service, ambiance and appearance of everything was. The tables looked like they haven't been wiped down since they opened from the day before, the preparing station of where all the ingredients were holding were not filled, not very well maintained during the service hours and you can see that the staff members were completely miserable. As the group of us, 8 Corrections Officers we waited almost 45 minutes to place our order. At this specific location there was a front register associate named Fernando and was extremely rude and made us feel very belittled and ashamed of what we did for a living. When we presented our Law Enforcement Officer Credentials as instructed to do as Chipotle loves there first responders and gives them 50% off of their meal that's when Fernado was extremely rude, and I was very upset. He first started out saying that "Oh are your guys corrections officers, I said yes we are with a smile on my face and he said "Oh, I am not allowed to give you you guys Correction Officers the discount because I can lose my job and be fired" I then stated, "You just called us Correction Officers and your saying you can't give Correction Officers the discount...." He then stated "Yes that is correct that Corrections Officers cannot get the Police officer/first responders the 50% off of your order because you're not considered Law Enforcement. I then stated, but you just looked at my credentials and it clearly says right on my credentials that I'm a Law Enforcement Officer." Now you can see that the line is building up more and more and that people are not giving us dirty looks and making us feel very uncomfortable... I requested to speak with a manager as I believe Fernando was so completely wrong... Now Kaleigh Evans comes over to the register and she reviews my credentials she literally took 1 full minute, and I even pointed it out to her where it states on my credentials that we are a Federal Law Enforcement Officer. She then huffed and puffed and saw how long the line was again and said just give them the discount so we can get them out of here. I then said, well that's extremely rude! Ferando then stated again well, as long as I don't get fired and then I felt even more embarrassed and upset so now. I received my discount and my receipt and waited for my food and left. This was a terrible experience that no one should have ever experience... I believe Fernando needs customer service training, Kaleigh needs retraining in being a manager as the restaurant was in a complete disarray and I believe a sneak attack field visit would be beneficial. I wish them luck in their future as we felt so belittled that now we all will not be returning and telling all of our families, friends and fellow First Responders/ Law Enforcement officers. read more

Young employees laughing, carrying on and not paying attention to what they're doing. They ask you, "What can I get you" 3 times because they don't focus. $14 for a bowel of something because they don't listen. Stop talking, turn down the music down and focus!! read more

Was introduced to chipotle through their woodbury commons location and the food is great However, that 211 restaurant in middletown NY is Grade A Trash .... The workers always have attitudes , the servings they give you require you to "add more" which leads to you paying more money! Theres NEVER any ice in the fountain drink dispenser. Sad i have to go 40 minutes out of my way just to try to enjoy the food! Real shameful sh!t if im being honest . Re-staff that store with people who really want to work read more

If I could give this chipotle zero stars I would. I've been waiting a half hour for my food. I ordered on the app. The place is dirty, staff is rude and careless. The ice machine hasn't worked for about a year. I'm absolutely disgusted and won't be returning! read more

I really wish I could leave negative stars for this place. The people working here have zero clue of what they are doing and the management must either be non existent or don't know how to manage. Basic food items like fajita vegetables not replenished- "do you want to wait for them?" I look behind the counter to see one of the employees just starting to get ready to cook them! Really?! You couldn't have predicted that you would need to replenish things maybe 15-20 minutes ago? Won't ever come back to this location as it seems to happen every single time. read more