If I could give this chipotle zero stars I would. I've been waiting a half hour for my food. I ordered on the app. The place is dirty, staff is rude and careless. The ice machine hasn't worked for about a year. I'm absolutely disgusted and won't be returning! read more

I really wish I could leave negative stars for this place. The people working here have zero clue of what they are doing and the management must either be non existent or don't know how to manage. Basic food items like fajita vegetables not replenished- "do you want to wait for them?" I look behind the counter to see one of the employees just starting to get ready to cook them! Really?! You couldn't have predicted that you would need to replenish things maybe 15-20 minutes ago? Won't ever come back to this location as it seems to happen every single time. read more

I don't think I've ever written a bad review- but after 9 years of again and again giving them the benefit of a doubt- We've had enough. I took friends and family here years ago and was so embarrassed- they still laugh about it. One man cannot eat meat- and found chunks of beef in his veggie bowl. Even this last time- tonight- we are ordering in the line- no one is listening to what any one was saying or asking- the man infront of us ask for a little more chicken, then was rudely told "it will cost double" - so he's like- "that's fine" the young blonde man gave him literaly two pieces, and the rest fell into the pico- when he got to our bowls he started scooping the meat of the pico- into our veggies bowls. And I said we will absolutely not pick out the meat- so they offered to redo the bowls- but with the same pico. I mean, this is just one small thing from years of annoyance. Many many times they are out of the peppers and onions, or chicken, or Beans!!! Beans!.., but we've stood inline for 30-40 mins waiting without knowing. Also- they are rushing so fast that they are literaly not even listening- which makes it beyond frustrating, because they'll start putting the wrong thing into the bowls or burritos and then trying to scoop it out. I mean such a mess. I think just steer clear of this place until it get new management. But good luck with that. Sucks, we like chipotle. read more

HORRIBLE SERVICE FOR MOBILE ORDERS. THEY NEED TO START PUTTING THE ORDERS OUT FOR CUSTOMERS TO GRAB AT THEIR CONVENIENCE! and if they want to avoid theft then atleast acknowledge the customers there waiting to pick their order. Most of the time my order is already sitting their cold while I'm waiting for someone to pay attention to me read more

Very poorly run.. no Barbacoa, half of the fountain drinks also unavailable, unhappy and rude staff, dirty and messy inside.. . Would be embarrassed if I were Chipotle. Mostly likely stay away from chipotle for a while after this disgusting experience. read more

This location needs new management and staff. It gives dirty, disorganized, and deficient. I went, was ignored, and my order was wrong. Food does not seem fresh, and portions are small. It really is unfortunate that this location is being ran this way. Being located in a fairly busy plaza, you'd think they care about their ratings and service. read more

The employees should be wearing name tags so that they can be called out correctly for poor attitudes. Came in tonight and the dude was high or just forgetful, and when he was reminded, got disrespectful. They didn't give a receipt at the end so I could give a proper review either. read more

Exact change or card only!!! This started during the pandemic. News flash the pandemic is over. Learn to count

Disgusting, food was mediocre. I don't know how it's possible to fuck up a taco. staff had terrible communication and placed my cup face down on the counter before attempting to hand it to me. I'm sure they're not bad people but don't work in food service if you don't know basic sanitation. read more

They hire minors and the managers don't pay and steal their money and bad food. The service is terrible and the food portions are terrible they ration their food . read more

It does not fail. Every time I order from this location they mess up. Never again and no more Chipotle for me. I can make my own chicken rice bowls. Probably why this location is going down hill. In my opinion management needs a revamping of the whole place! read more

This Chipotle worked weirdly. The taste of the food was good like always but the service was so slow and didn't do it that fast. Also only 1 private bathroom so the line for the bathroom was long. The line was so long when I came in. When I came up though it was fine and I thought this place was alright. read more

If you prioritize your health and wellbeing I would recommend you to be cautious when going into the Middletown, NY location since on Sunday, March 26 at 4:00pm. I mobile ordered a bowl and it came with a cockroach, thankfully it was visible to me. I reached out to the assistant manager and she was helpful and had mentioned that the field manager was going to contact to which they failed to. I truly understand that Chipotle itself, it's pretty hard to find within the Sullivan and Orange County area since they do not have much restaurants available, as I have stated be cautious, since it seems that they fail to implement their sanitization protocols. read more

Chipotle Mexican Grill - Cockroach - Mexican Near Me - Middletown, New York

GOOD FOOD....BAD SERVICE! Food is always good, but service needs some SERIOUS improvement!!! Mobile orders are ALWAYS put out much later than given on the app and staff many times are chit- chatting and horseplaying even with orders being way behind. Twice in the past month I have had to wait over a half hour past the time given to get my orders. Chipotle corporate really needs to come and take a look at this store and shake things up to improve service. read more

Worker was rude and wasn't respectful kept giving attitude and threw the food in the bag on the receipt said the name was Liana

I recommend order before they close; just because they actually give you a good amount and everything will seem "fresh" but at least it's hot. I just ordered in the middle of the day; this burrito is skinny, sad, and cold..the tortilla isn't even cooked but hey thanks for trying I guess read more

This chipotle location needs some corporate visits.Maybe place some orders like undercover boss or something like that.I don't usually do1star reviews but this place is consistently bad. read more

This Chipotle needs new management and training. The overall place has been filthy for a long while but even more so recently. I was waiting for it to open and the employees were sitting around when they could have wiped the tables, glass doors and handles and especially the food prep area where they prepare your food. Filthy! It's surprising that Chipotle is like this still when they have had serious issues with contamination in the past!!! Not going here anymore until they improve on cleanliness and more polite and capable manager. read more

Staff is just rude I asked this girl for a cup of ice she looked at me and said we don't have ice girl how don't y'all have ice or be nicer about it ! read more

I have had numerous negative experiences in this location specifically with different team members. However, yesterday evening I was baffled at the treatment in store after receiving not only one but two incorrect bowls without being notified they were out of multiple toppings. Granted I placed a mobile order but when I went back to let the team know my order was completely incorrect your manager on duty had no people skills and was extremely rude. When I told her my bowls were incorrect, she replied "okay and what's wrong though, is the meat and rice correct" I then said there is no lettuce, beans, or cheese on either of my bowls. To which is made cups of topping and slid to the end. When I asked if she could add the toppings to my bowl, she laughed and said "you can do it yourself" she continued to give me dirty looks during this interaction with no apologies whatsoever. I then asked for her name and to speak to the manager to which she clapped her hands together very aggressively multiple times while saying "I cannot give you that, I will not give you that" I am a store manager and I was extremely embarassed for your store and your entire staff who had to witness this treatment to a customer. I did nothing wrong but ask for my $30 order to be fixed to which it was not. Please let go of or retrain your manager as she is going to turn a lot of people away from this location. It is absurd that there are people like her working there as a representative for your brand. I have never been more embarrassed and upset Walking out of an establishment before. read more

This was a joke. Had a large order for healthcare workers. The bowl with chicken literally a cardboard bowl with ONLY chicken. Salad was soggy lettuce, beans and guac. 2 small barely filled ramekins of dressing for 4 salads? The chips were so stale and soggy, they were not edible. I wouldn't serve this to my worst enemy. read more

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This location is going downhill. They're constantly out of something or their cash register is down, or something. It's always something. Usually the staff is great, but recently the folks that have served me are slooow and a little rude. read more

I wish I could give it a negative star review. No wonder its a 2.5 restaurant. My wife ordered last night from this location for a pick up order. She ordered 2 bowls they were Ice cold and it seemed like they were trying to conserve food the bowls looked a lot light hardly any food in the bowl this is not typical of bowls we have ordered before. I tried calling the restaurant a few times but they apparently don't answer the phone. They also j tasted blah the steak in my bowl was flavor less and mushy? The chicken in my wife's bowl was dry and flavorless as well. I guess when you order pick up your taking a chance that it will be crap. read more

Long line but moved quickly, wait was about 5 min, I see lots of reviews saying staff was rude, but the guy in front of me showed me what these employees deal with all day, along with the fast paced environment so I don't fully blame them if they aren't too bubbly, nonetheless they were not rude to me and my gf, just dry if anything but that's okay, and food was BUSSIN! read more

Chipotle Mexican Grill - Steak burrito with avocado and white rice - Mexican Near Me - Middletown, New York

Please be warned that when you order online, the pick up time may be longer. I ordered for my husband on his lunch break for a 5:50 pick up and by 6:32 the order was still NOT ready. He missed his entire lunch break and cancelled the food. They were not pleasant and gave a very hard time. Also, they only accept card and one card per order, they do NOT give back change within the store. Very disappointed, this location is going down hill very fast. read more

Long line and dirty store. Staff was incredibly rude and inconsiderate. No brown rice, vegetables, or sofritos, no chips or drinks. Dirty tabletop and my bowl was ice cold with chunks of bay leaves in the rice. Honestly just disgusting. Never been more disappointed- might as well have just gone to Taco Bell. Cheaper for more respectable people. Not to mention the many mouse traps inside and bugs all around. Would not recommend-dirty and disgusting- staff should be fired. read more

Chipotle Mexican Grill - Mexican Near Me - Middletown, New York

on March 06th, 2022 at 1959hrs I went to eat at Chipotle store/ restaurant. At first after ordering my meal I find out there was no lettuce, avocado, and sour cream. I accepted the meal even though the meal was incomplete. But What I didn't accept was being cheated out of my money. This store only, that I know of , makes their own rules to not give back change to their customers when payment is paid. This male cash registrar person name was Eliezer, said he has no change in registrar to give out change, and even though is was only $0.57 out of $26.00 that given as payment for the amount that was owed of $25.57. I told him that didn't make no sense and requested my change, but he refused. I also asked for my receipt, and Eliezer didn't want give my receipt either, but that I insisted on before leaving the store. read more

Chipotle Mexican Grill - Mexican Near Me - Middletown, New York

I'm a diabetic and after a gym workout I must eat because of low sugars. I see chipotle and thought a burrito should do me good. Boy was I wrong in going in this store in Middletown. I tell the girl I want no meat. I want a veggie burrito. I said very little rice please she fills it with like 2 cups. The the guacamole the sour cream and cheese. It was so huge. When I get outside and buy it I almost threw up. It was so soggy and nasty. Girl made it in such a hurry she wasn't paying attention!!!! I put it in the garbage!!!! The place looks pretty nasty and dirty. Never again I don't recommend this place June 9 2021 11:00 AM read more

It's 5pm on a Wednesday: there's no rice, no black beans, no quinoa. No chips. No mild salsa. No extra stuff of what they do have to make up for what they don't. No iced tea. No lemonade. No lids for the drinks. No forks. The guacamole looks old. The tables are dirty - and probably have been since lunchtime. I'm trying Chipotle, I really am. But you're making it hard. read more

I vomited for the rest of the day after eating here. I was so sick. Understaffed, disorganized, unkept, unclean. Can't make change 1 cards only. Shouldn't even be open if you have to run this way. It will be years before I set foot in another Chipotle. If I ever do again. read more

This was my first time to this location and I got stale chips which sucks because the chips are my favorite part and I didn't get any vinaigrette for my salad so it was on the dry side. I even overheard another customer complaining that the staff was "off their game today." Big letdown! read more

Staff is incredibly rude, charged a for double for a half a bowl of food. Never wasting my money here, again

The food fresh very, tasty the quantity was great for what i paid for. The servers were present, which made it comfortable to go back.

Do not order online or through the app. I've ordered three times and all three times it's just wrong. Sometimes it's just side that we're missing or messed up but today I ordered a chicken quesadilla (you have to order quesadillas online) and received a steak salad. My husband thought he checked before leaving the store...the label said chicken quesadilla but the label was attached to a steak salad. Wut. read more

This place is ABSOLUTELY ridiculous. The place is gross with horrible staff. I went in and all I hear is yelling and screaming because they were all just talking instead of doing their jobs. There was no corn, no cheese and they NEVER have ice ( drinks are gross anyways so why bother). But instead of making the corn or getting more cheese to restock they just stood there like nothing is wrong. It's also always messy and never taken care of! These staff members need to improve their work habits immediately. read more

I love chipotle. I hate this location. It's 12pm and they have no veggies... this guy switched out a half full garlic steak tray for a full one and didn't even think about switching out the empty fajita tray. Every time I eat here there's a problem. Every time! It's not even like they are busy... maybe they just got done with a rush but it's 12pm. It's been awhile since I came here from the last time when there was some foreign object in my food that I thought turned me off for good. But here I am, first time back, irritated. Why do I come here if there's a problem? I love chipotle but it's an unrequited love on the verge of being toxic. read more

Worst customer service. If you want to enjoy Chipotle you have to download the app and order from there. My battery was on 10% and I had to drain it downloading the app. I wanted to pay with cash, but nope had to use my card. Workers have on gloves prepping food but they are on their phones with the same gloves used to prep food. Gross! Over 6 employees at this location and no one is taking orders? Why?! All the food that was that you'd normally get while you stand in line was sitting there in touched for over 30 mins. They told one customer that the system is down, but keep telling other employees walking in from the break that they are behind. Will be the last time I come to this location read more

Ordered take out on app. Not one order was correct. Paid for double meat, etc. some bowls did not even have meat as ordered. Portions were a joke as pictured. Order was over $50. Called store several times no answer. Emailed corporate Chipotle and no response. Never will I ever patron this chain and especially not this location. read more

Chipotle Mexican Grill - Mexican Near Me - Middletown, New York

I'm a big fan of chipotle yesterday I tried the establishmen in middletown my burrito was stale my meet was burnt and my rice was clumped together I'm so displeased with my order that's my signature order I can't believe what my taste buds endored definitely a zero out of 10 read more

Put in a mobile order everything was write except the fact the forgot to put the meat on. It says on the lid EXTRA CHICKEN and there is not one piece of chicken in the container so fucking pissed. Someone needs to be fired, how does one forget the main ingredient. Blows my mind. Also says Brown rice and it's white rice actually impressed someone can fuck up this bad. read more

Chipotle Mexican Grill - Mexican Near Me - Middletown, New York

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