No improvement in customer service since I used them 2 hrs ago. Don't bother ordering if it isn't at least 24 hrs from that minute. Rudely told me when I called that you have to call an 800 number. they are so incompetent there. Glad I was able to order for 15 people from Doing dinner: Taco bar is out of this world. Go to anywhere but Ocala Chipotle. read more

Poor quality service. Very messy and unclean work station. Poor burrito rolling skills. Overall it is the worst Chipotle I've visited, and I love Chipotle. read more

Let me start by saying I LOVE chipotle! But this location was absolutely disgusting. First off, the service was unprofessional and slow. It seemed like I was interrupting them by coming in to eat. I entered through a side door and made my way to the queue. As I stood at the end waiting for someone to help me, a man came in through what I suppose is the main door and stood behind me. The woman handling the tortilla heater told me to step aside since he was there first. I did as she asked and let him order. When it was "my turn" I explained to her that I was there first but I didn't want to be rude. She apologized and took my order, but the rest of the line staff seemed to have been offended on her behalf and reflected it with their poor service. All of the toppings for the burrito from the rice to the lettuce looked old and cold. Not one pan was full of anything, not even lettuce. She scraped lettuce from the pan to fill my burrito instead of just grabbing a fresh batch. They didn't seem to be cooking more of anything. It was Friday at 7 pm!!! Once I paid and sat down to eat my burrito, it got worse. The meat was tough, as I expected. Rice was hard, toppings were mediocre. Overall, it was awful. I continued my road trip and vowed to stick to my local chipotle forever. Very disappointed. read more

Been in twice. Cold meat both times. Fountain machine down, but no sign posted before ordering. Too small and bad parking. read more

I eat at different Chipotles non stop each week. Never at any other location have I had to wait 30 min because they didn't have enough steak in the tub and didn't even have any on the grill cooking. Then after the steak FINALLY comes out, they have a quarter of a scoop of guacamole and they say that's it. I had to ask them not to charge me for that, and the fact they even charged me for my meal after that is ridiculous! They didn't even offer a drink cup or anything while I stood and waited for that long. No apologies that it took that long either. This one has terrible service. Don't come here if you have anywhere to be on time, and they didn't give me a receipt either. Get it together people! read more

I went between a three and four star for Chipotle. I went in after watching the documentary. I was really impressed that the founder tries to find local organic produce and uses meats that are not industry (caged and treated like crap). The service was very prompt. The girl at the very end of the line (the first one to help us) was super friendly and smiled at us. As we moved down the line, I noticed that the closer we got the end- the more uptight the people became. Let me explain. You choose your items (tacos, burritos, etc) and then have them make them to order. You can add rice, beans, salsa, sour cream and so on. All was well. Until... we heard the guy at the end of the line. (I assume from watching the documentary that he is a team leader or something of the sorts). He was literally yelling at the nice girl on at the beginning of the line. I felt very uncomfortable. This went on for a couple of minutes. I felt very bad for her. I believe that if he had something to address, that he should have done it in private. We will be back but I do hope that this guy will learn how to talk or not talk to employees in front of customers. On a food note, the chicken tacos were quite tasty. The beef was kind of tough. read more

My wife and I eat at Chipolte about two times a week. We will not be going back to this location ever again! First, all the tables were dirty and the food was not fresh. I had a salad just chicken and lettuce nothing else. When I looked at the salad the lettuce was wilted and there was about 2 oz. Of chicken. Since there was a minimum amount of chicken, I asked for more. The girl told me that was a full scoop and that's it! But it wasnt! I'm done with Chipotle after I saw them laughing about me. Where was the manager?! read more

Vegan oasis or great for the carnivore burritos at best I understand this place being in Florida and butting into all the real mexican/latin american cuisine. But seriously, this is just like all chipotles: good prices, generous portions, industrial decor, and friendly staff. It's even vegan friendly--just go for a burrito with no cheese and tons of guac. You can get as much or as little of basically everything, and it tastes good. It's chipotle. read more

Horrible. Ordered takeout for 2. Food poisoning. Mass exodus of all body fluids. Then it hit my wife. If you've never had food poisoning, it's a special kind of hell. DON't eat here. You've been warned. ***Update After posting review, The Health department contacted me. I was a bit surprised and they said if it's more than one person that gets food poisoning they have to investigate. Which they did. Two days after posting, the health department was at chipotle's investigating their cooking and storing of food. The woman from the department contacted me while she was at chipotles. Our government does work! They said near closing, Chipotle's lowers the temperature on their food, and they believe that that is how the chicken got 'poisoned'. They also said they informed chipotles about the issue and it was corrected. Kudos to the Health Department!!!!Very impressive. read more

Asked for a Carnitas bowl..the rice looked delicious, however the carnitas was floating in what looked like water and the server was fishing from the bottom of the pan. My husband said he would wait for a new batch, they said a few minutes. The server with her gloved hand (where she had already touched other things) reached into my husband's bowl and picked off the few pieces originally put on the rice. When the new carnitas were brought the guy just through them into the same watery pan! My husband said he didn't want anything, thank you. I've added a photo (although not well taken) of what the serving area looks like - all the time! Disgusting. All the food remnants around the pans is terrible. Nothing is cleaned off. Always ate at Chipotles in CA and not ever did the serving area look as terrible as this Chipotle. Since moving here to Ocala we've been here at least 3 times and each time we noticed the filth but ignored it. We will not be back! read more

I travel the country for work. I have been to a bunch of chipotles! This is a 4 star quality chipotle! Service is good. The portions are on the spot for what you order! I had a chicken bowl! The chicken was great! The sweet tea here is some of the best I've had at a chipotle! Definitely would recommend this place to anyone who loves chipotle! read more

Was looking forward to this place hoping it would be on caliber with moes southwestern grill but Chipotle is nothing more than bland bland bland. About as bland as a bowl of white rice. Went there once and will never go back again. I think Tijuana flats and there basket of chips has more flavor than anything chipotle has to offer. read more

Portions are pretty small compared to the Chipotle's I'm used to. It's always concerning to see only teenagers working but they were pretty good. Got free coupons for 7 free sofritas and definitely took that up! All in all not a bad chipotle at all, I say this especially because the lines aren't always long. read more

This is not fast food. This is slow food. Did mobile order pickup 30 minutes prior to arrival. Pickup time was at 6:15 and received my order at 6:45. Bruh, the people that came in and ordered in the store got their food before the 5-7 customers waiting for their mobile order did. They suck, but I'll probably be back because its pretty good and the only one in ocala. Really good for macros read more

Came here after watching the documentary on netflix. They did a good job with the food and it taste good. You definitely need to know what you want as it is fast paced. I like it and have been back several times. Update: Only thing I wish, is that there chips were warm and not always cold. They are still good and I do still order them. Just a suggestion. read more

Super skimpy portions. EVEN WHEN YOU ORDER AND PAY FOR DOUBLE MEAT!!! I have eaten at other Chipotle locations in Tampa and Orlando. The portions there are reasonable... but for some reason Ocala can't get it right. You have to keep asking the servers to add more. It's embarrassing! I can only reach one conclusion: the management at this location DELIBERATELY TRAINS IT'S EMPLOYEES TO GIVE OUT AS LITTLE FOOD AS POSSIBLE. Take a look at the reviews for this location.... am I exaggerating ??? read more

Stay away from this place. Employees were rude, lied about my order, and took over 45 minutes for an order I made online then went to pick up. Veggies were missing, guacamole was missing, and the rest was cold. They actually told me they ran out of guacamole and didn't even refund me the correct amount. I will never go back here and highly recommend anyone to avoid this place. If I could give it less than 1 star I would. read more

Surprised to go in and find that there wasnt a long line, maybe about 2 people in front of me. I found this chipolte location through yelp and i read the reviews. Dont be discouraged because the food is just as amazing as any other location. One thing though was that i ordered steak but they charged me for a chicken bowl. But in a way that was good right? read more

Chipotle Mexican Grill - Yummy steak burrito bowl :) ( the workers wrote chicken instead of steak ) - Mexican Near Me - Ocala, Florida

i will never get anything from this place rather then accept responsibility for a nasty employee they take no accountability for low grade food and it was not like this 2 years ago. definitely if you not satisfied post to bring awareness about your experience here! read more

The slowest staff ever every time I do online order my order is never ready I go inside and literally wait 20 min mind you I do online order oh and if you don't check your bag they always mess up they always forget to add something I always have to ask for extra pinto beans because they put so little and no I'm not being greedy lol but this will be definitely my last time ordering from this chipotle read more

Worst chipotle I have ever been to. S-L-O-W. Terrible customer service. They couldn't care less. Don't even think about ordering online. You may never get it. Small parking lot read more

Absolute worst service I've ever received at a chipotle. Lots of things went wrong. At one point I asked to see the manager. Young lady came out and I started telling her what happened and the cashier started interrupting and arguing. I then just asked the manager for a refund. A different person came out to the refund and I asked if I had my credit card with me. I said, of course I do, I just swiped it. Her answer was, how was I supposed to know I just got here. By the time I was done, three employees behind the counter we're arguing with me about what I ordered, along with arguing with the man next to me. Never did find out which one was a manager. read more

Ridiculous! First off the card reader here wouldn't work, the cashier swiped my gift cards a half dozen times and it wouldn't read them so she hands them back and says "they don't allow us to manually enter gift cards, sorry" wtf! Really!? Then after that fiasco our bag of chips were incredibly stale so I took them back and politely asked for another just to receive another stale shitty bag, I use to enjoy eating at this chipotle but not anymore, Tijuana flats is right up the road with waaay better service and CHIPS! so I'll take my business there. read more

Unbelievable bad service and attitude. I placed a catering order for 30 persons. First, they were so unorganized it took four phone calls to get it straight. Second, an attitude I received from GM "Chu" was incredibly hostile, and after I complain to her about issues I have with restaurant she "Threatens" to cancel whole order 1 hour before the event. You got to be kidding me! That's blackmailing customer. I always leave a positive review for the restaurant I visit and this time I am compelled to leave a negative review in hope owner will read it and clean up his restaurant of "trash". I was so distracted because of it on the end, that my whole business meeting was affected that day. Just incereble. People like Chu can really make you go "postal". I hope you find this post as creative criticism and do something about it. I know you will never see my business again. read more

Love the chicken, I get it every time. They make their sour cream in house as well as all their salsas and guacamole. Make sure you try their corn salsa! read more

Chipotle Mexican Grill - Chicken bowl with white rice, mild and corn salsa, sour cream and cheese - Mexican Near Me - Ocala, Florida

I love chipotle, but my experience today has made me think twice about this. I eat chipotle whenever I can maybe two- three times a month, maybe more. But today I asked my mom to bring it to me, I told her my order and I ALWAYS get guac on top. Today my mom noticed it was a bit brown she commented on it and they said it was normal once she got home (5 min later) it was a very displeasing color. Like I said, I love guac I make it myself all the time. It goes at least 12 hours without turning brown. This guac was obviously not fresh like it should be. So I went back to the store and they explain to me about guac and how it does that when it is left out (I obviously know all of this) they spoke to me as if I were in the wrong for not eating this, as if I was supposed to eat it anyway. I am very disappointed. So in the end they gave me a new bowl and i made sure the guac was green and fresh this time. read more

Chipotle Mexican Grill - This is what I got. - Mexican Near Me - Ocala, Florida

Do not chalk Chipotle off as just another fast food joint. Chipotle is more - hugh portions and quality ingredients.   Choose your entrée style: Burrito, Taco, Burrito Bowl Or Salad.  For example a burrito or taco. Then choose your ingredients:  Steak, Chicken, Barbacoa, Carnitas or Vegetarian.  Imagine a Subway for Mexican food where you can even go vegetarian. Food is spiced right and you can choose unlimited combinations.. Definitely, this is the place for simple, good food at a good price. It is also a nice place to hang out, eat and socialize with friends.   My personal favorite is the Burrito Bowl with Steak. The Steak is always grilled and seasoned perfectly. I go for the fajita style with rice, grilled peppers and onions, instead of beans, with sides of each of their salsas which are fresh and flavorful. I sometimes mix the corn and the pico which is another great combination.  The green chile and tomato is also an awesome choice.    It really doesn't make much difference what you order, be it a Taco, a Burrito, Salad or a Burrito bowl, you will leave happy if you enjoy bold flavors and spicy Mexican.  Oh, and did I mention the Guacamole!!  It is the best.  Where can you find a restaurant that consistently serves good healthy food for less than $8 a meal?  I've had just about every combination that they offer and each time I leave happily satisfied.   I do have a complaint with this particular location.  It is not kept as neat and clean as the other locations that I have visited.  Management need to take note and do something about this.  The food is as good as ever but their housekeeping needs some attention. read more

I usually love chipotle but today the pinto beans were to spicy practically burning my mouth off. The staff looked understaffed for a rush like a Monday holiday, but that is no excuse please pay better attention to your ingredients. read more

The food is obviously good, I love chipotle. But the staff is awful here and extremely lazy :/ they cuss and play with each other in the front of the store while people are waiting to have their order taken. Every time I have come in after noticing the new staff, there are multiple workers at a time talking to each other and standing around while one person is taking orders. I love chipotle but :( why such bad staff?? read more

Get Marlon from Door Dash in the Ocala/Marion County area out of there or away from you guys. Stop doing business with him ASAP. He's not delivering orders because he thinks he should be tipped $20-$40. Unfortunately I have to leave this review because Chipotle management needs to know about this guy. If he's not going to deliver then he needs to decline or cancel the job. You cannot have somebody waiting for food past the arrival time with no explanation behind it. Door Dash customer support found another delivery driver and resolved the problem. But like I said. Chipotle needs to talk to Marlon (if they even know him by name) and prevent him from pretending to deliver food. App said the delivery driver had arrived and it took another hour for it to arrive. Chipotle, although the food was great, must take some responsibility. read more

The kindest staff, super welcoming and polite. The food was fresh, and very tasty. Thanks again to Blake and Tasha. If I lived in Ocala, this would become my go to store. Andrew // koh read more

Went there ...big mistake.... ordered a steak burrito with guacamole..the steak was served in small cubes and so hard that you could not swallow it..I will never go back there again.. read more

Very tasty burrito bowl and tacos. I love the pinto beans and the guacamole here. The service was fast and friendly and this location is really busy at lunch. I would suggest ordering ahead and just picking up your food lest you enjoy standing in a line for 30 minutes because there are that many people there. Make sure you don't let them put wet items in your taco if you are picking up because the soggy factor is plus 10. I had the steak burrito bowl and it is really filling because it is a lot of food. The steak is tender and a bit spicy. The guacamole is fresh and tasted great. I mixed in both the tomato and the corn salsa which both are not too spicy but full of flavor. The bits of corn are sweet and tender. The pinto beans are tender and seasoned well. I will return for certain. read more

Placed an online order for 2 meals ; one was correct, the other was not. Spoke to the manager who was very helpful and allowed me to redo the order. Went back to the restaurant the same day. Inside of the establishment, some of the workers were not complying with the COVID-19 procedures. In light of the state that the world is currently in, one employee proceeded to talk over the food that was being prepared- Maskless. An employee standing next to her , although not talking DID have on a mask. I don't need to be in a pandemic to appreciate people not talking over my food. A wasted trip and a wasted fee because I will not be eating it. - SG. read more

Love chipotles fresh food and clean areas. This one is no different than ours in palm beach county.

Stopped there traveling through town and it added an hour to the trip. The slowest chipotle I've ever experienced and I eat at chipotle at least 3 or 4 times a month. Avoid unless you have time to kill read more

What has happened to this location over the past year. There has been a obvious managment change. Most of the friendly employees are gone along with the former GM. What a shame. This location is lacking and has been horrible my last 3 visits. The food was dry and did not have the quality i expect from Chipotle. The new GM (guy with tattoos) treats the employees like slaves and doesnt seem to actually work. Get it together Chipotle if you wante and my families business again. read more

A perfectly mediocre experience. It's a little dirtier than a typical Chipotle and the parking lot is pretty limited and terrible. But if you're expectations are low, then you'll be set. read more

This Chipotle is okay, but certainly nothing special and definitely could be better. Portion sizes were on the low side for both the burrito and the bowl we ordered, leaving us somewhat unsatisfied. Nothing that should have been hot was hot, and items that should have been cold were lukewarm. Staff was friendly enough and the restaurant was kept clean. Not an unhappy experience for us but not an altogether happy one, either. Two stars at best in this case. Chipotle, you've got to step up your game here. read more

I always try to start off positive so I will say I am grateful this place was open during the pandemic. Now the rant. I placed a mobile order that estimated completion at 6:30pm. I arrived at 6:25 and stayed in my car in the parking lot until 6:30. I walked inside to check for my name on the receipt at pick up. I did not see it so I walked to the hand santizer and got some. A VERY rude person at the register yelled across the dining room and said " hey you waiting on online order" I said yes ma'am. She replied just as snarky as she could back that "you need to go outside". Now I ask you, if you are going to keep the mobile pick up orders inside, how do you expect people to know if it is theirs unless they walk inside to look. You would think the employee would pop her head out the door and advise of who's was ready. Secondly, when everyone rushes in to check the name on the receipt I see no less than seven strangers touching the bag I am about to bring home to my family. Lastly, what does it really matter if I'm inside and we keep distancing since you allow people inside to order at the counter. I know this is a fluid situation but it doesn't make sense to me and being rude? As I am writing this several people start to complain about how long it is taking and then she lets all of them inside to wait and order?!? Makes no sense why she yelled at me then 10 minutes later lets 8 people inside waiting on mobile orders. Once inside I watched two people pick up their order before me and they told me their pick up time was 6:45. I asked an employee why people with a later pick up time are getting their food before me. Best answer I got was, they lost it. Finally 45 minutes after it was supposed to be done they handed me a bag at 7:15 without so much as a sorry for taking so long. I will never come back here. read more