Placed an order and waited for an hour, girl at the front was working so hard to help the customers while the slow dudes in the back twiddled their thumbs barely doing anything to help her get stuff done. Do better, although the girl in the front was amazing for all her help and hard work read more

Always receive a half empty bowl. Asked for a salad bowl and got a SPRINKLE of lettuce at the top. CHIPOTLE NEEDS to fire everyone here and get new management. Still shocked it's still receiving bad reviews and nothing has been done..... read more

The counter is filthy. The food was cold and rice all stuck together. Server had a bushy beard and no hairnet. I should have left after seeing the mess. read more

I used to come to this location about three times a week. Lately it has gone completely downhill. The way they divvy out portions is embarrassing. There's never a clean table even when there's no one else in the restaurant. I watched the guy pull a long piece of plastic garbage out of the Barbacoa last time I was here. They'd had no intention of throwing away the food. Twice recently I asked for someone to clean a table for me. With major attitude, the girl cleaned every other table before she got for the one I was waiting for, clearly on purpose. This is the last time I will ever come to this location again, possibly just give up on Chipotle completely. Corporate offers a free meal when you complain, and then you get another crappy experience. I'm done. read more

So I USED to order from this location a decent amount, its right by my house. Today was the last straw, when I say they mess up my mobile order almost everytime I mean every single time. My order today had extra sour cream as it does everytime I order it. But of course, the one thing I say extra, they put none of which. The burrito is NEVER the same size. Arbitrarily portioned everytime. All of which who are rude... Get it together...the St Charles location is worth the drive. read more

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One of the worst Chipotle experiences I've had. The restaurant was extremely dirty--there was garbage and food all over the place, and I had to use my own wipes just to clean off a table. The staff was incredibly rude and had an attitude when I asked a simple question. I honestly should've thrown my food away; I felt nauseous eating it while thinking about how unsanitary everything was. Very disappointing. read more

Horrible. It's always been below average but in the past half year or so it went from a 3 star to a 1 star. I shouldn't feel like I'm playing tug of war with the staff to get more than half a scoop of chicken. Every time I come in there's a new employee training or fucking up. Last time I went a new hire not only burned my tortilla but had the nerve to fucking give me it and not make a new one. I recommend no one come here, ever read more

Restaurant is messy and dirty, workers don't know what they are doing. I went in at 7pm on a Friday night to trash on the tables and ground, old and brown guacamole, cheese and corn all over the table where they make the food. I also saw the worker handle money and then start serving food without a glove. read more

Terrible service and communication with the mobile app. My wife went to pick up an order that was given a pickup time of 4:50 and arrived shortly after that. As of writing this about 15 minutes later she has been repeatedly brushed off and the staff seem completely uncaring about getting the order done in time. I'm extremely disappointed as this was a time sensitive order. I expect to hear back from store management on this. I would recommend choosing a different location whether you are picking up or dining in until meaningful change is made. read more

This chipotle location is at 510 S Sutton Rd in Streamwood, IL. Close to intersection of Route 59 and Irving Park Rd. Terrible customer service. Not even serving proper portion. This was to go order. There were no napkins, no spoon, no forks. When I asked to talk to manager, even was even worst than the other employees. DO NOT GO TO THIS LOCATION. STAY AWAY FROM THIS LOCATION. read more

When I went to the store to pick up the order, they didn't give me the order even though it was ready. They made me wait. That why I don't like that employee read more

Loyal Chipotle customer of 3+ years here, visiting at least once a week. I went in today after a long day of work, only to find they were out of steak. When I asked how long it would be, I was initially told they didn't have any and it would be a few hours. Fortunately, a cook overheard and corrected them, saying it would be ready in 5 minutes. After waiting 10 minutes, the steak finally came out, and I resumed making my bowl. However, when the employee scooped the steak, she gave me about a third of what was on the spoon--literally six pieces. I politely asked if she could give me a bit more, especially after waiting for 10 minutes. She seemed uncertain and looked to her co-workers for guidance. Two of them simultaneously responded, "We can't do that, sorry." I looked down at my bowl--barely covered with a small scoop of beans, a sparse layer of rice, and those six tiny pieces of steak. I asked once more for a little more steak, but the response remained the same. At that point, I turned around and walked out, realizing they'd rather save a little steak than keep my business. It's so disappointing, especially since Chipotle has been my go-to meal whenever I'm out. I'll be choosing other options that value my business in the future. read more

Dirtiest Chipotle of all suburbs. Food is all over the counters, cross contamination from the food being tossed, flipped, smeared around without a care. Just disgusting. I see so many health code violations that need to be reported. read more

My online order said it was ready but I was waiting a decent amount of time for it. It was somehow late and cold at the same time?? Also just when I thought they forgot the pico, I ate through it only to find out it was all at the very bottom. The tortilla was stale and smelled old. This poor location is understaffed. read more

Chipotle Mexican Grill - Pico in every bite - Mexican Near Me - South Elgin, Illinois

So cheap and all of them had attitude and all the trays had cross contamination the register lady was rude and rushing everyone even tho there was berly any people read more

Zero star rating. I was forced to pick a star, otherwise I would have provided a negative star rating. Worst Chipotle in the country based on: - Still not open. Supposed to open at 10:45. Employees could see me outside, don't acknowledge or care me that they are opening late. - I don't know if it's a training issue or they are hiring employees that just don't care. I have never seen such apathy. The time it takes to serve a customer is epically slow. There were 2 girls in front of me that ordered a burrito bowl yesterday . I ordered 2 tacos, took me 20 minutes to get out of the store. - Horrific management of steam table. I have been to this location reluctantly many times simply because it's very close to my home. I can't recall the last visit when they were not OUT of meats, rice, fajita, etc. You literally have to either just not get that item or wait 15 minutes because they don't care. - Portion size. So many reviews call this out here. I went yesterday and the guy literally put 3 diced cubes of chicken on my taco. I asked nicely for more Chicken and he said "that will be extra" I just drove to Geneva. I am giving up on the South Elgin location. Close this store. Worst in the country. Over 140 reviews, none of which appear to impact how this store is operated. read more

***Order for pick up Received exactly what we ordered online for pick up. Only thing was when we placed our order, it gave us an estimate time when it will be ready but when we got there, they were unaware of our order. The girl kept coming out asking what was it under and then came back out again and asked what was the order. Kinda had me worried a bit if it even went through even though the website confirmed it. So we thought maybe it would be under the name of the card we used to pay. After some time, they brought our bag out. So maybe it wasn't ready yet. Other than that, the food was all there. Haven't been to this location and I actually haven't had chipotle for 2 years but everything tasted fresh and I would come back to this location. Hopefully they will be open inside soon! read more

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I ordered a carnitas burrito bowl today. I have never been so disappointed. The staff was very friendly. The meat looked like it had been boiled, the little bit of meat that was left was swimming in juice or water. I started eating at home and there was a big piece of hard plastic in my food. The portion size is not what it used to be. That was the worst burrito bowl that I have ever had from Chipotle. I will not be returning! read more

Rude service. Ran out of multiple items. Consistently the worst chipotle in the area.

Seriously the worst chipotle i have ever been to in my entire life. It is an absolute disaster every time i go in there. to top it off i got traumatized by food poisoning. Absolutely never coming back. read more

Would give negative stars. Went there tonight for a pick up order. Get home looks like 3/4 of the bowl is eaten. I ordered everything except salsa on my food... I only see chicken and rice. So I drive back wait in line for 15 minutes. Turns out they ran out of lettuce and fajitas.... So where is the rest of the food.... Why no notification or note on the bag or order? Zero customer service. This has happened twice where I'm majorly skimped out on food. Honestly don't even waste your time going here. read more

I have been to this location many times and they always disappoint. Whenever I place an online order, there is always a very small amount of each ingredient and it never tastes right. When I come in person, the workers always seem to hate their job and move like snails. They are always out of at least three items each time I come and it's very disappointing. Because they move like snails, the line is always out the door and sometimes I pull up and don't even come in because of it. read more

Chipotle Mexican Grill - No workers in sight. - Mexican Near Me - South Elgin, Illinois

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Ordered a chicken quesadilla via app. What I got was some rice in a bowel with what looks like diarrhea on top. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - South Elgin, Illinois

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We ordered our food online for pick up. The order was 20 minutes late from order time. In all fairness, it was a Friday evening. Arriving home to eat, there was a chunk of meat in the dip. Lettuce was not properly prepared, missing and lack of ingredients. The beans as well as all the food was cold. What a disappointment for our dinner. read more

Do not order online. We've done it only two times and they give you half of what they do when you're in the restaurant. I ordered extra veggies and instead got zero. Don't know if it's the management or what but we did not get what we paid for read more

Chipotle Mexican Grill - Mexican Near Me - South Elgin, Illinois

I've only ever had one slightly bad experience at this location. However, yesterday I had a catering order from here for 20 people, and it was for my daughter's 5th birthday party. The food was hot and fresh when I got it home. Granted, it wasn't ready at the time specified, but I only had to wait an additional 10 minutes. And they were busy as well, so I understood. Everything was boxed up really nicely. And the party guests loved the food. I know chipotle has gone down in quality in the last few years, and honestly I don't think they should be charging what they do for the food they serve, but as far as my catering experience went, I'd give it a 7.5/10. read more

This location never has guacamole past 6pm, is there a shortage or is it laziness????

This location is a disaster. If you are vegan, vegetarian or have specific food allergies and care about cross contamination, don't go here. Actually, even if none of those apply to you, and you simply care about basic food safety 101, don't go here. I voiced my concerns to staff and they laughed at me. read more

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This is genuinely the worst chipotle I've ever been to. The workers are rude and don't take their job seriously. The portions are a literal joke as they just sprinkle the items on quickly and call it a burrito bowl. I asked for extra sour cream as the initial scoop was so small and got the smallest bit more. The place is a mess as a well and the drink machine was shaking and struggling to work. Also, if you think about mobile ordering be prepared to wait an hour or more for your order. This place is horrific!! read more

can't even roll a burrito. Really sad Service I even complain they can't refund or do anything helpful

If I could give negative stars I would. There was an error in my online order that left me with a burrito the size of a quarter. I returned to the counter and the woman at the counter offered to remake my burrito, that was the size of a small child's thumb. She then turned to her "manager", who said that there was nothing she could do about it and the she didn't have time to talk to me...although she was not looking at me, never looked up, and was standing right in front of me. I was never addressed by her and the employee awkwardly looked at me and repeated what the manager said literally 5 feet from me. I left with a $13 complete waste of money. The lack of class, customer service, and basic common sense left me blown away. Great job Chipotle - I sincerely hope that when you interviewed this classless woman that someone else interviewed in her place. She made a decision to NOT do anything about a very simple concern - maybe because of the long walk all the way across the counter to add some rice to my baby burrito. I don't believe anyone could possible hire this person, let alone give them any responsibility beyond folding tortillas. I will never be back... read more

After I walk in with my kids yesterday I kindly greeted a young man behind the counter. All I got was: " What do you want!?" With an angry face. I thought he didnt hear me, so I greeted him again, and I got a similar response again. His attitude got me vey upset, and another employee by the name of Jasmine, quickly realized what was going on and took over. She was friendly and helpful. Thank you for that. Unfortunatey I met the young man again at the cash register, he proceeded putting one of the orders up side down in the bag and everything leaked out. It was a mess when I got home. Customers, avoid this location, trust me. Chipotle, if you dont believe me, I was there at 2:40 pm. Check out the video footage. read more

By far the filthiest restaurant I have ever seen!!!!! I am completely disgusted by what I saw, the searching line was a total mess!!! The tables were all nasty filled with food. There clearly is no leadership in this rat trap of a restaurant!!! No one eat at this location!!!! read more

If I could give ZERO I would. Please do yourself a favor and check out the google reviews with the photos. I'm not sure how the health department has not shut this place down. This is how I received my taco and quesadilla. No sides with the quesadilla, not even in a quesadilla container and empty trash containers in with my taco. Paid quite a bit for this with a drink, and immediately tossed it as I felt that my food had been tampered with, with there being trash in it. So not only is there literal trash all over the floors, tables, and counters, there's also literal trash working behind the counters. The staff is rude and classless. I have complained before and I guess this is how they address complaints- by putting garbage/ containers in with your food. All of the staff is extremely rude. The blonde treats people like trash, I'm 100% positive she did this to my meal as I've filed complaints here before about her specifically. One of my employees said he was going to go here today for food and I warned him not to as this is the absolute worst Chipotle I've ever been to. He walks in to get a mobile order that he had placed 30 min prior and stood there for 40 minutes which was the entirety of his lunch break. His food was made incorrectly (real shocker) rice was not even cooked and meat was over cooked. When he asked the status of the order he was told, "you can just wait." He said there was garbage everywhere behind the counter, garbage overflowing. The chips weren't even in bags. (No wonder they're always stale here) The icing on the cake was when he finally got his mobile order after 40 minutes he went to get a coke (fountain drink) only to have clear carbonated water shoot out. This place is such a dump. This franchise should be closed as it is unsanitary and mis-managed. Everyone needs to contact the health department and get this place shut down. The amount of cross contamination and trash everywhere. Unacceptable. Read all of the reviews. Look at all the photos. Should be an easy decision not to go here. read more

Chipotle Mexican Grill - a burrito and a salad - Mexican Near Me - South Elgin, Illinois

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I always regret coming to this location. Every time I go here the workers have a nasty attitude. They make the food incorrectly and get upset when you ask them to correct it. read more

My hubby usually goes here, I just wanted something small, so I got the 2 tacos. The gal who was at the front didn't speak to any customer, just nodded and shook her head. When I went to order the 3 hard shell tacos, she just held up 2, no explanation. I had to ask what was up. And she's like "is this ok?" , to which I said, if that's all you got, she should have offered me a soft shell to make up for only having 2 hards, or given me a discount for not having all the ingredients (it's probably not her call, it's ok) but still I worked in retail too hun, it's not that much effort to speak to your customers. read more

I was shocked at how dirty this entire restaurant was. To put it simply, it was gross and disgusting. The food service area was dirty . The glass was gross and looked as if it has not been cleaned in days. The food preparation area was even dirtier. The entire dining area was dirty with food on the floor , table tops were smudged and dirty. Once again simply disgusting. I was dumb enough to stilll get food. The meat was cold and looked as if it had been left out for sometime. They were out of black beans, the salsa was scraped off of the bottom of the container. The sides of the container had dried up salsa. Yuk! To summarize, the buffet in Vegas vacation looked far more tasty than the crummy meal I just spent $35 on. I will never go back to this Chipotle read more

I ordered 2 veggie bowls and order of chips. they didn't give me chips and there was chicken in my veggie bowl. when I called them no one wants to even answer. worse place read more

Chipotle Mexican Grill - Mexican Near Me - South Elgin, Illinois

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The last couple times I've been there the place is dirty. The quality of food has definitely gone down. I went right when they opened and the guacamole was brown! Nothing is fresh. The food was cold. Too expensive for subpar food! read more

One of the worst chipotles I've ever been to. Always out of everything & can never get a delivery order right. It's just a running a joke in our house at this point. I think they do it on purpose now. We have never ONCE received our correct order in years of ordering.. it doesn't matter what app you use. Do better South Elgin Chipotle. read more