The food is good. The service is good. 8-10 crew members in the kitchen working hard. However, there are clearly issues with management at this location. The place opens at 10:45AM and I was there with my family at 11AM but honey chicken is not ready and no iced tea available either. There was only one less than half bottle of Tabasco sauce available. The tables have not been cleaned. My guess is the place did not open on time, and did not do a thorough job cleaning the place at closing the previous day. The up keep of the place is on management. I hope they will rectify these issues. read more

This place has the worst quality of food you can purchase. After eating one of their chicken salads i immediately went home after feeling excruciating pain in my stomach; to only find myself having a gruesome time in the bathroom. it made me incredibly sick for an entire day to which i couldn't function because of how unclean the food was. this place has the poorest quality of food!! don't come here read more

This place gives the Chipotle franchise a bad name. The service is awful and always under staffed. Today I placed an order for two items a burrito and a side of Guacamole. I drive all the way home to find the guacamole was not in the bag. When I drive all the way back to the restaurant the only response I get was "you forgot your Guacamole " not even an apology. The staff in this restaurant must have missed the customer service training. read more

The reviews are on point - awful customer service here and they discriminate against paying customers who order in the store vs online. The women who made my tacos flat out lied to me and told me they were out of veggies when I asked if the other prep area had them. They did after all and the person there gave them to me in a cup rather than put them on my tacos. This store is condescending, rude and poorly run. I reached out to Chipotle corporate and got a lame answer prob written by AI - maybe the AI knows how awful this location is. Avoid this one at all costs - a truly awful location that needs new management (and staff) asap. read more

Feb. 6.2025 @ 5pm I ordered online for a pickup and came in to grab my food and noticed a line by the register so I went to the designated spot to pick up food and the girl working the station pick up looked at me as if I was invisible. Not only did I wait for her to greet me, or say ANYTHING, I had another customer behind me get his food FIRST than me, when mine was already visibly INFRONT of me and ready. There was no "Hi, Hello, What's the name for pickup" none of that. The guy says the name behind me, she says "what's the name?" Looking at him but I'm clearly infront of him. he gets his food and leaves , I try to give her the benefit of the doubt to say something. but she turns away while I'm still in the front, and that's when I say my name. She hands it to me like she's miserable, and I grab my food and leave. I didn't even want to be in the chipotle after receiving that treatment. Girl if you're miserable just quit your job! Acting like that makes other people have a bad taste in their mouth. Sincerely hope the staff here gets better training, because it was a shit show. It has me baffled because you think you would get better treatment in Springfield but apparently you don't, NEWARK NJ has better service than this one! read more

Stopped in today to grab a bite while waiting for my car at the shop across the street. The servers on the line was very friendly. I missed there names but it was a middle aged fair skin women and then a fair skin younger guy very pleasant. My only gripe is there was no salad dressing or hot sauce. read more

Chipotle Mexican Grill - Fast Food Near Me - Springfield, New Jersey

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This is one of the worst locations I have been to. Unfortunately this is the only location near my job so I have to go to this terrible chipotle when I am in this area. The staff in unbelievably rude. Several encounters with the employees for online pick up orders they given me a attitude while just trying to provide my name that's on my Online order. They do not greet you or ask you how they can help you when ordering but speak to you as you are bothering them. There are no smiles and they carry themselves as they are miserable. Another encounter at this location, I waited online to get my order done at chipotle and witnesses a young man who worked at chipotle being yelled at in front of all the constumers by another employee who also worked there. I left chipotle that day feeling terrible for the young man who had to deal with that nasty old woman who he had to work with for the rest of the day. read more

I'm not sure why this location has lower ratings. I found it to be a pretty standard Chipotle. I ordered for pickup and everything was ready when I got there. The staff seemed friendly and the place itself was solid. Just your average Chipotle experience. read more

Chipotle Mexican Grill - Interior - Fast Food Near Me - Springfield, New Jersey

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I drive out of my way to go to this chipotle !!!! Everything is always fresh, hot, great portions. Staff is efficient , fast and kind!

I came here because I was hangry as hell. I don't frequent too many Chipotle's though. Today it was cool. No long like. Fully staffed. Tables seemed clean and everything moving efficiently. As I approached to order they were putting out new batches of rice. Guess it was pretty busy just before I got there. But everything looked clean, as it should. The gentleman that prepared my food was nice, and attentive (I get very selective when I order from places like chipotle). The cashier was nice as well. I couldn't log in to my app and she showed me how I could enter the receipt details once I got logged in. Side note, I pay attention to everything going on behind the counter at different restaurants. In here today everything looked neat, clean and organized. On down to the gentleman pouring more black beans in the pot to cook(I'm assuming it was black beans but it could've been meat or something else). I glanced over at the counter where they make the mobile orders as well and that was neat and clean and organized. My food tasted pretty good when I sat down and ate. Now, I'll say this I'm not used to my chicken bowls being super spicy but I promise it taste like a jalapeño pepper was in there somewhere. I don't mind a little spice but I just wasn't expecting it. Pretty positive visit today though. read more

We ordered three kids cheese quesadillas meals and all three cheese quesadillas were missing...cheese. That's right - we were given plain tortillas for the kids meals. Other items were also missing from the order but this was the most absurd. read more

I ordered the Chipotle Brisket online tonight at 5:20 pm - it was ready on time But it was HORRIBLE !. The brisket was so overcooked (picture attached) I could Not even eat it and had to throw it in the garbage !, please get a new cook - you Can't serve food like this!. DO NOT order the Brisket or Steak - the chicken is just ok, but the pulled pork & barbacoa are actually Good. read more

My wife placed an order in the system for pick up. We paid for it, got a confirmation and then, when I showed up at the store there was no record of the order. Further the manager ignored me and didn't try to help. This is why, among many reasons, I'll never order from Chipotle again. read more

Reminder to self: No matter how convenient.... just stop giving this specific location a chance. I've tried going on different days, at different times, and I have been consistently disappointed. While the struggle for the day may change (food not ready when order placed well in advance, no brown rice, no veggies, hard rice and burnt meat to name a few)... there is one guarantee- that is the look of despair on the employees faces. Please hire more help. Or better management. Pay employees more. Or some combination of the three. Just do better. So... again. Next time you're driving past- just keep going. Straight home. Where there are groceries. read more

Worst chipotle place ever... 9 out of 10 times, they don't have all ingredients. I wanted to get a veggie bowl, they won't even tell me they are out of ingredients. No fajitas, No sofritas, No pico de gallo... before he could say NO to anything else, I cancelled my order and left. This is the situation every evening. This is the last time I am going there. Even after all these negative ratings, chipotle management won't improve their service. read more

I think this is the worst Chipotle location on the planet. - Orders wrong? - Orders 20 mintues late? - Incompetency in the store? - Incompetent online orders? - Employees don't care? Writing this after about half my orders have been wrong in the last 15 orders. wtf. read more

Update: ordered from this location again - wrong order again! This was my final and last time going to this location

Last I checked this was "fast food"! Well, it's not. Restaurant is poorly managed, understaffed and the ones working are slow!!! I did mobile ordering in advance, and had to wait 35 mins after my pickup time. I am sure Chipotle Corp won't bother reading this and it will be an absolute waste of my time to even write this. This is a busy location and the lines are long. it is in their best interest to fix all their issues!! Get your regional manager in there immediately before you lose all your customers!!!! I will never go there again! read more

Food looks like it was thrown in -rushed. Pickup time is not honored the 3 times I ordered online-which resulted in waiting an extra 20-30 longer! Will go to Moe's from now on. read more

We ordered three items on line. One of them was canceled and one was a scam. We ordered a chicken burrito, a barbacoa burrito and a salad. When we went to pick the order up the salad wasn't prepared and the cashier swore that the salad was canceled except for that pesky receipt that we had. My wife had to re-order her salad and added the "guacamole is extra" for her salad. The attendant doled out a little more than a teaspoon and tried to move on. When my wife said something the girl admitted that she was shorting her on the portion and fixed it. When we finally got the order home the burritos were cold to luke warm. We nuked them. My son cut right in the middle and started enjoying a chicken filled reheated burrito. I started eating and after a couple of cuts in realized I was yet to encounter any meat. I went through the entire body of the burrito in search of barbacoa. At the far corner, the very end of the burrito I found it. A little under tablespoon's worth, cowering, embarrassed that its mear presence reeked of thievery, dishonesty and regret. I couldn't eat it. It was a dismal representation of a co-opted cuisine prepared by a leaderless crew who could care less. Unless you're a risk taker and do not mind the probability of your heart being broken and your time being wasted, I suggest you place your order in person and counter their shameful misuse of your trust and time with a mindful, vigilant eye as they assemble your meal in your presence. You've been warned. read more

Chipotle Mexican Grill - Searching for Barbacoa - Fast Food Near Me - Springfield, New Jersey

Never come here on a Friday night. We've been waiting for over 45 minutes. Our order was supposed to be ready at 9pm. 9:45 and we're still waiting read more

Chipotle online orders need major improvement. Orders are always either really late, incomplete, and/or cold read more

Chipotle Mexican Grill - Chipotle locations need major improvement to their online service. Orders are always late, incomplete, cold - Fast Food Near Me - Springfield, New Jersey

The food is inconsistent and the staff is rude and have no delight in them, I use to work for chipotle and it seems the standard for hiring people who want to work there is diminishing, everything is usually clean read more

Chipotle is the type of place you want to visit, when you have no idea what to order for lunch. To me, this is a better option than stopping at a burger fast food place. I enjoy the burritos and the bowls at Chipotle. Some of my favorite main dishes to order is the steak and the barbacoa. Both of these meals are delicious. You cant go wrong with grilled chicken option either. Between adding rice, beans, salsa, cheese, sour cream, and guacamole; this becomes a fun meal to mix together and eat. This specific location is nice, as it offers a large parking lot, mobile ordering ahead of time, and is right off of the highway. Because my job is close to here, I try to stop by once a month, as thats the perfect amount of times you would wanna hit up a place like this. A bonus side item to order thats pretty good is the chips and queso. Overall, Chipotle is average. Stop by when you have nothing to eat and you will be satisfied. read more

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Always on point ! The bowls hit the spot every time . I always order extra protein! Yum read more

they be giving me 3 lil diced chicken cubes and call it 1 scoop and when i ask if they can put a lil more they try to charge for double. The rice sometimes is very mushy and kinda old. chicken either taste like the ocean because how salty it is or taste like cardboard from the lack of seasoning. It used to be my favorite spot for a quick healthy bite but over the years have been a witness of its downfall which is very sad that a company like this one is diving down and it's not only here but around the country these problems are happening. read more

didn't have chicken waited 15 minutes for it this is unexeptbile chicken is their most important and popular ingrediant and they don't have it. read more

Food was good, gave big portions but service was terrible. I asked them to wipe down a few tables for our team (there was not a single table clean) and they gave me attitude, the floor was dirty, the serving table where all the food is was dirty and were very disrespectful when asked to fix it. Worst Chipotle i've been to in a long time. read more

This Chipotle is a full on sh*tshow. The staff is bananas...all over the friggin' place, loud, disorganized, and unprofessional. My order was wrong- big surprise, NOT. I was really craving Chipotle tonight. So disappointed. The half of the order that was wrong I couldn't eat because of dietary restrictions, the other half was not good. Ballz. read more

Slow slow slow slow slow slow slow slow. Oh yeah did I mention slow. Just the laziest bunch of people working there. Extremely rude also.

This location is the worst. The chips are always stale and the food tastes old too. The workers don't give a shit

I would give a rating of zero, if it were available. The store decided that all orders must be placed through the app because of COVID. You cannot order at the counter or eat inside. Placed our order at 6:28pm with a pick up time of 6:45pm. Over an hour later and the store is running is so far behind, we are still waiting. Credit card was charged immediately, though. Pick up times should reflect how busy the store is in real time on the app. read more

First time at this location, pre-ordered on the app. Clean, a little smaller than most, but the food was typical Chipotle...fresh, tasty and economical. read more

Chipotle Mexican Grill - Carne asada bowl - Fast Food Near Me - Springfield, New Jersey

10/10 highly recommend if you want some food poisoning. You'll wait way longer than expected to get the food and then you will pay the price for getting it about 3 hours later. read more

Ok guys. I gave this place a chance multiple times.. EVERY TIME I GO HERE THEY DONT HAVE CHICKEN!!! How. Please explain. The first time I was like ok it happens, but EVERY TIME I GO THEY SAY THEY RAN OUT. Worst chipotle I've been to read more

I placed an order for delivery which included a burrito bowel that includes guacamole which is extra and chips and hot salsa which you have to pay for as well. The paying extra is not the problem and I was aware of this, however I did not receive the guacamole on the bowl or the salsa to go with the chips so I paid extra for nothing and had an incomplete order that also was running a bit late. read more

This chipotle is so poorly managed it's ridiculous. I placed an online order to pick up got there at the designated time stood there for 20 minutes. one of the employees said we're not taking online orders for me to stand in line to place my order. I told her I paid already her response was OK like I was bothering her. She told me to go online and get a refund. I know chipotle doesn't make the greatest food but I lost my lunch hour because of incompetence and a poorly managed store. The manager should be unemployed. All the employees there seem like they didn't want to help anybody and they hate their lives. read more

Awful. Rude staff. Always takes forever and they make the order incorrectly. Ordered on DoorDash and they gave me someone else's order. The food is always wet and soggy. Most of all it is managed beyond poorly and the employees are beyond rude and lazy. Go to any other location. The food is actually pretty good when the staff are somewhat competent and can make it correctly without forgetting stuff and being lazy. read more

Chipotle Mexican Grill - Wrong order - Fast Food Near Me - Springfield, New Jersey

This place sucks donkey balls they have no food in the containers they had no chips and it's only 8:26pm like wtf Chipotle

This is a fairly new location, but they have issues. No lettuce when we came today- there's a shop rite 2 doors down? Bad Music playing VERY LOUD. Used to be pleasant pop music at a reasonable level. Maybe the boss doesn't work on sundays? read more