I ordered online as always and gave usual tip, since I'm from out of town I was late picking up but they will still be opened 45 mins, I thanked the guy and asked for lime juice or a slice of lime and he laughed and said ask him, the skinny guy with glasses said with a smile no so I asked if they don't give he said no looked in refrigerator and just hunched shoulders, what does that mean!!! Ugh I understand their 3 stars I will not visit again wish I could get my tip back read more

Chipotle Mexican Grill - Sucky customer service - Mexican Near Me - Toledo, Ohio

Hadn't been to this location in a while so I wanted to share my reflection from this visit. Staff on this visit were friendly, courteous, and kept the food well stocked and line moving. Jonathan, working the register on the eve of 6/8, was exceptionally professional, kind, and helpful! I appreciate and will return more often. read more

Got a chicken bowl here. As with other Chipotles, the servers really don't want to give you much food. We had to ask for more rice and more veggies before getting a decent amount. The server was sooo annoyed and gave a huff each time we asked but what's with the reduced portions. Food quality was what you expect so it was fine but the service was not great. read more

Service is horrendously slow today. I came in to a long line expecting it to move quickly. The people at the front of the line aren't even being helped. I'm about to leave. August 17 -- updating the review to 1 star. I followed the request from Chipotle to contact them via their web form. The web form requires BOTH my email address AND my phone number in order to submit it. I don't really want to be bombarded by Chipotle ads, one or the other should be plenty for you to get back to me! I did not submit the form. read more

It's easy to eat vegan at chipotle, so this is a go to when I don't feel like cooking.

I always go to chipotle because I love the bowls an 8-10 times the bowls are made perfect ... theres been only a few times something has been wrong but I'm not one to complain much because I've been in customer service /food service for over 15 years and I'll jus brush the mistake off an be great full for what I get... tonight when I went they over piled the rice and only scooped a half a ladle of chicken . I asked if they could put a little more chicken because it wasn't even a full to a decent scoop of chicken AT ALL a they straight said we will have to charge for double meat.... I'd understand if they had to charge me for extra meat if they actually put extra meat but the first scoop of chicken wasn't even a full dayum scoop like they normally do for a bowl so I just said never mind on the meat an dealt with the little bit of chicken they put on it.. i go to chipotle a lot so I no the portion sizes an this is just ridiculous especially for the total amount of money that a bowl is, people should get the right portion every time for what they pay for. ... i didnt deserve the attitude nor did I want to complain but I'm basically eating just rice an veggies read more

Chipotle Mexican Grill - rice,veggies an FEW pieces of chicken. I had 2 cut the chicken in 2 tiny pieces just to have more chickn thru out the bites i take - Mexican Near Me - Toledo, Ohio

I have eaten at Chipotle Mexican Grill at Highland Heights, Kentucky located at the very south end of the I-471 interstate expressway at the first signal heads where US27 merges. Their burrito is delicious and I have enjoyed the taste very well. The price may seem a little high; but is reasonable considering all the fast food restaurants now have to charge higher prices because of the intense bout of inflation during the Biden administration. They have plenty of good ingredients available and their restaurant is clean. Their staff was very friendly. read more

Now look at this bowl! This chipotle hooks you up New Adobo Ranch is great as well!

Ordered tacos and they gave me sour cream,cheese,shells and no meat i called they did nothing ab it so I had to starve working an 11 hr shift at work smh read more

I am generally a fan of the Chipotle chain, but this location did not live up to basic expectations. I entered around 3pm and it was the usual Chipotle interior. There wasn't a long line but seemed to be a wait to replenish some of the food. When it was my turn in line, I ordered a veggie burrito bowl. I looked at the brown rice container and saw that it was down to the bottom and looked crusty. I immediately decided to have the white rice because it looked fresh. Then onto the black beans- uneventful. The server then started to scrape from the bottom of the pepper/onion canister and I immediately told him to pass. The salsa/tomatoes were at least halfway full in the canister, so that was okay. I wanted corn and that too was bottom of the canister, but I still had it even though it bugged me that they gave me the last scraps and immediately replaced it with a fresh batch. There was no problem with the cheese. Got a side of guacamole and watched the server stir it up to spread out the brown guacamole. I got my order to-go. Once home, I dug into my bowl and found that the black beans were super mushy and there was a spicy taste I couldn't quite identify-maybe from the salsa? I didn't have any sauce added to it. The guacamole definitely wasn't fresh, so didn't eat it. The whole bowl was very disappointing. I was hungry so ate some and pitched the rest. I realize that different locations are better than others but this was not at all good. The servers seemed too overwhelmed to be friendly and they were pretty much indifferent without being rude. It seemed like they weren't organized enough to change out the canisters and I heard the staff commenting to each other when there was suddenly a long line of customers behind me. I won't be back to this location and doubt I'll give any other Chipotle a chance anytime soon. REPLY TO SCOTT, MANAGEMENT- Scott- I gave you all the detailed information you need to follow up internally. There's nothing else to add. Based on many other disapointed reviews, I'm not alone. Please don't place the burden on dissatisfied customers to do your job by contacting a customer service link. I say this with all due respect and believe retraining may be necessary to save this location. read more

I ordered on the website for delivery. got about a half a scoop of rice and a few pieces of steak. read more

Chipotle Mexican Grill - Mexican Near Me - Toledo, Ohio

The food is decent when they have it in stock, but the employees seem lazy and most definitely aren't worried about their customers leaving happy. My opinion is not based on one single visit. Ive been there too many times and 90% of the time ive had a negative experience. read more

what a s**t hole. my review needs to be at least 85 characters .... terrible all the way around.... how do you run out of cheese... run out of chicken.... got steak that sucked as well.... needs new management or a f**king clue read more

I've been to this location several times and they are frequently out of chips and orders are never on time.

Read local paper and this one guy was very upset about this one time he got a flour tortilla instead of a corn tortilla. Do better, Chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Toledo, Ohio

Not good. Messy and many items out of stock. It was 430p and fairly slow (no line). But they were out of salad dressing, drink station was a mess and many items were out of stock. I would think before the dinner hours you'd be prepped and stocked. Not friendly or concerned with customer service read more

Worst experience ever every time we go. We go out of our to go to a different one! There is one lesson making orders and one cashing people out. It's like they can't figure out that more staff is needed but also you see plenty of employees walking around in the back doing nothing. Don't waste your time here!!! And never order pick up bc your whole will be completely wrong. Only one star bc I have to. Should be zero read more

does everyone here have an attitude? i left this place in the worst mood just by how they treated not only my girlfriend and i but everyone in line these people need to find a new place to work because they seem miserable. Not only that but they barely filled my bowl up like damn!? what did i do???? im not the one that should have to pay for them hating their jobs. Do not come here if you dont have to read more

Chipotle Mexican Grill - wheres the lettuce?????????????? - Mexican Near Me - Toledo, Ohio

very dirty and smells very bad. And they never have salad dressing. there are also never any trash cans available.

The food was not my favorite this time. I asked for slight tomatoes and they loaded it with tomatoes. The workers were blatantly rude. My chicken bowl had little to no chicken. Really poor. read more

WTF Chipotle? I Chipotle. Started going to the original in Denver in the mid-90s and it usually is a great experience. Visited this location several times now and it's a complete mess, literally! Tomatoes, cheese, lettuce, guac smeared all over the checkout counter. The staff could care less. The speed at delivery was pathetic. I could have made it myself faster. You're losing your luster Chipotle. Do what it takes to make these employees happy to be at work and happy to serve their customers. It might be time to sell my stock. read more

The store smells bad, it's gross how behind the counter is, the workers are really rude, the food looks disgusting, brown lettuce, hard rice, brown guacamole and burnt peppers/onions..the health department needs to pay them a visit and the general manager needs to retrain the whole staff, being on the phone while working cooking food is beyond me! If I could give negative two stars I would! Horrible! read more

I found bits in my food that were cooked to the point that they literally turned to charcoal(no exaggeration). I brought this up to the customer service online and they thought the best course of action was to disconnect all communication. read more

Chipotle Mexican Grill - Mexican Near Me - Toledo, Ohio

I gave the chipotle at 3305 central Avenue in Toledo, Ohio another try today. Well the male cashier was smiling and very polite... the other 2 on the line making burritos, not so much!!!! Scowls, looking past customers when they are speaking ... One had AirPods in her ears and acted bother that customers were there, and the other female minus the AirPods was exactly the same. Our other shifts won't step foot in this chipotle for the same reasons. I don't understand how chick fil not more than half a mile down the road can hire so many pleasant people but this store can't find more than 1. Amazes me. Well needless to say, I won't be back. read more

Worst Chipotle in existence. It is dirty and sticky. Every employee at this location is brain dead. The service is slow and the employees don't care at all. read more

I have given this location way too many chances, and I'm always displeased. The rudeness of the staff alone is enough to never come back. This particular evening I ordered take out. When I got the bag it was soaked on the bottom. Once I got to my car the bag gave out and the food fell all over me. When I went through my bag to see what happened, I saw that one of the bowls lids was not shut on the food at all. I went inside to get a new to-go bag and told the women working the cash register of what just happened. She did not look at me, did not say ONE word. Nothing. She handed me the bag and turned around. Once I got home, my family and I opened up our food and we're utterly shocked. There was not even a fraction of the amount of food in our bowls that should have been. Unacceptable service. This wasn't even my worst experience there, but was definitely my last. read more

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I used to like Chipotle but not anymore due to their food and services. Since last year, they start strictly controlling their food amount, especially for the meat--ONLY ONE SMALL SCOOP and they called it 4 OZ. Following picture show what I got today. I asked for little more after first light scoop. The guy worked there said "I NEED TO CHARGE YOU DOUBLE MEAT IF I GIVE YOU MORE." I said "alright." So that's what I got as showing in the picture. I took the meat out and they weighed 10.8 oz. The original bowl weighed 4.5 oz, which means the DOUBLE MEAT WEIGHED 6.3 oz, far below 8 oz as what it is suppose to be. So, no more chipotle!!! And I am not the only person experience it. Check https://www.google.com/amp/www.eattoperform.com/2015/05/28/is-chipotle-stealing-your-gains-by-paul-nobles/amp/ I am also thinking about reporting their "stealing" to BBB. read more

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Do us all a favor. Close this location. The workers are worse in all of chipotle. Orders never ready. Never right. Fire the manager . For the price you pay for this food you would think service would be a little better read more

Forgot the utensils, barbaqoa was the fresh, and was just slopped together. Thanks for that.

The employees working here are like the sloths working at the DMV in the movie Zootopia! Stood outside in the cold for two hours waiting on my order, along side 20 other people. If I pulled up with a taco truck I bet I would've made more business than Chipotle from all of the people waiting Dear Chipotle management, I suggest getting some classes from Chick-fil-A read more

I ordered for delivery through the chipotle app. It was reported as "delivered." It had not been delivered. I called the number for the door dasher delivery person who said that she "delivered it to another house on accident." I called chipotle to report the issue and to get my food or a refund, and they hung up on me. THREE TIMES. I drove to the restaurant. The manager was VERY kind and understanding. However, the cashier was NOT. She interjected herself into my conversation with the manager unnecessarily and was extremely rude and unprofessional. She then walked over to her friends who were visiting her at work and began to audibly complain about me. Bizarre twist of events for someone who paid $20 to have a $13 order delivered, only to have to go pick it up myself and then get treated rudely. To top it off-my order was wrong and tasted bad. Great day. read more

Food was exceptionally good. The service was remarkable. So efficient and so pleasant. The ambiance was just right for the type of restaurant it is. The music was upbeat. We'll go again. read more

The restaurant and food was nice but the only problem was the rude workers, they made me feel like I had a bad relationship with them or something. read more

Listen, i love chipotle but this location has been getting worse and worse. i just ordered online and there's literally NOTHING on my tacos!! i'm not one to leave negative reviews but i'm tired of wasting my money read more

Chipotle Mexican Grill - chicken, extra lettuce, extra cheese, and light sour cream (i know i'm picky don't judge me) - Mexican Near Me - Toledo, Ohio

Terrible Customer Service every single time I come here. The food is typically either underdone, or overly cooked, because the people working the grill and making protein do not care. Also, they seem to never be properly staffed during their common rush hours, neither for lunch times nor dinner. The manager needs to really step it up here and get a grip on their workers, because clearly, nothing has been done and nothing will be done to correct their issues here. read more

Chipotle Toledo!! This was the greatest experience, the staff was super friendly, they seemed to all get along and the energy was very high and positive. Didn't know a celebrity worked there. That's a plus. Be You. read more

Stale chips, cold meat, small portions, and poor customer service is what you get at this chipotle. Go somewhere else!

This location has seriously gone down hill! One time I went and they had no rice, another time no ice or coca-cola. Have had burnt food as well!! Update 8-1-18 My friend got a FLY in her bowl last night! Avoid this on at all costs! read more

Chipotle Mexican Grill - Mexican Near Me - Toledo, Ohio

This is probably the 3rd time i've been there recently where they've given me the wrong order or put stuff in my bowl that's not supposed to be on there, and not listed on my ticket. only giving it 3 stars because i don't particularly mind my bowl tonight, even with the stuff i didn't ask for, and they have been pretty proactive in making it right the times before, but pleeeaassee please address this issue. nobody has time to check their order through and through, especially if they're on a lunch break, before they leave, and it sucks when you get all the way back and realize you can't even eat the food you paid for. especially for people who live 15+ minutes from toledo. please correct this. read more

Wow what a ripoff they charged my debit card 01/22/2021 for 15 $ cost of my food the next day they recharged my debit card the next day for 48$ and 47$ so it cost me 110$ for 2 baritones what the hell and I can't get a hold of customer service read more