TOWSON LOCOATION ONLY- all is well as we walk through the door. We noticed there was a long line, but we didn't think anything about it. We all sat down at the table after getting our dinner and my friend noticed my quesadilla was not melted whatsoever. I was confused, but I thought it was totally fine. My other friend was extremely f-ed up due to the grease levels in her quesadilla. I also hate to even bring it up but there was a hair in my friends meal. She was absolutely disgusted, but the ridiculous Price levels made her keep eating cause she didn't want to waste her money. The grease was extremely ridiculous. It was dripping everywhere all over our pants and hands. Not to mention we had very expensive sweatshirts on that could've been ruined in the meal due to the level of extreme grease. I hate to write reviews about chipotle because we usually are chipotle lovers but due to the circumstances of the Towson location, we might have to take a break for a few minutes. Once we got into the car, my friend had to lay in the backseat and we had to blast Or nah to try to cure her sickness. My friend almost had to throw up out the window or in our old McDonald's bag. Me and my friends would consider ourselves chipotle addicts but after this experience, we will definitely be having to take a break. This was a raging experience and to say, we are disappointed, would be generous. read more

Just saw a Tiktok video of this Chipotle location crawling with mice and other creepy crawlers after hours. The comments shared personal work experiences of users who used to work at that establishment but quit due to unsanitary conditions (i.e. seeing mice) while prepping the food. Do not eat here, try another Chipotle location instead. read more

Gave me an excessive amount of rice, and barely any chicken. After asking for cheese, I received barely a pinch of it.

God must be showing me a sign! It is become clear that these fast food establishments are not doing the bare minimum anymore. I am wondering do they care? Is it the pay that has them disgruntled? But it is obvious something is wrong. Since our last in house visit, nothing much has changed when it comes to cleanliness or customer service. I was trying to avoid any interaction by ordering online. None of the apps would let me order as a pickup, which was a first for me, but later found out you have to order exclusively through the Chipotle app. There was about small handful of customers in line. When waiting, one cashier was yelling at us, advising they were out chips and tomatoes. For me, a bad start, since that is my favorite on my burrito bowl. By the time I reached, the front, I ended up ordering still 2 burrito bowls. For me, I had the chicken, and hubby had the Carnita. I will spare you with some of lack of proper food handling and care practices, to say after seeing someone cough over the food, I was done! Thank God mine was already covered! There wasn't much to choose from as far as toppings go. The portion sizes, well are depleting. And I be darn if I am paying close to $4 for extra meat. Another sign, to cook at home. And I have replicated and made my own burrito bowls at home. Once I arrived home, we said grace and started to eat our meals. Hubby immediately was not happy to discover a bay leaf was left in his dish. For me the rice tasted undercooked and tasted like it was not fresh. Not having the tomato salsa made my meal feel incomplete and left a bad taste in my mouth and should've went with our first choice. I don't know if due to COVID items are becoming scarce, but overall I am seeing pattern of lack of decent customer service among these fast food restaurants. read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Towson, Maryland

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I haven't been to this location in a while but stopped in on my way home. The opening manager wa just unlocking the door and welcomed me in. Service was fast, food was good and it was an all around good experience. read more

Chipotle Mexican Grill - Mexican Near Me - Towson, Maryland

I love Chipotle and their food so I am giving it a 2. We've been eating at this location for more than a dozen years and had experienced a few problems here and there. But last time was the worst. We ordered 9 bowls - 3 keto bowls and regular chicken rice bowls. Guess what, they forgot the salad in the keto bowls!!! I had to switch regular bowls to my keto friends and had to throw the other bowls. Went back to the store and cried out of anger because we made our way back to this store (we're out of the way) only for the guy to replace the 3 wrong orders with 1. I had to get furious because 6 meals in total were messed up. Two of us had to suffer eating the bowl, one didn't eat and two had to throw the non-keto ingredients like rice, corn... That was our "Christmas" lunch and it was a mess. I felt so terrible suggesting Chipotle lunch to my friends. Finally after crying my heart out (I wasn't really able to talk much and well because of the way they handled it), they asked if I wanted a refund for the whole order but I said only 3 orders were wrong (he refunded me for the 3) but in reality, it should have been 6 or for the trouble I should have said all but I wanted to be fair (Christmas and pandemic, hello!?). The guy seriously didn't seem to have a heart. Lol. Sounded so cold and he seem to not care at all. Not the kind that should be in hospitality service. Food is great and affordable, customer service, not so. Not going back there anytime soon... ;( But might in another branch. :P read more

Chipotle Mexican Grill - Keto bowl fail - Mexican Near Me - Towson, Maryland

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Not sure why the rating is so low here the food has been consistent. Workers are fast and efficient and the hours are good

This restaurant is not closed until 11 so I would assume that they would still be making some fresh food for the night. They were out of lettuce, they were out of fajita vegetables. When I asked about the vegetables he was like oh we're not making anymore tonight. Mind you it was only around 815 830 I was disappointed because two of the four ingredients I want it in the bowl I could not have. read more

Hungry customer. I went to this chipotle for a quick meal. When I arrived there is sign stating ONLINE ORDERS ONLY. WHHHHAAAAAT?! #hangry

NEVER order ahead here. The order will 100% be incorrect. The only way to get your order correct is if you wait in line and see them do it. Many employees are not friendly. This location has been like this for years. Frequently out of ingredients and items like cup lids, napkins, etc. Unfortunately, this is the closest to us and every time we go we regret it. Will have to start driving further to get the orders correct. They also don't answer their phone and when we tried to get a refund for our nearly 100% incorrect order (the last time we ordered ahead on the app) the pepper chat just gave us a coupon for 1 BOGO meal that expired in 30 days even though two meals were wrong. :-/ DO NOT recommend this location read more

There are 2 locations near me. It feels like choosing the lesser of the two evils. Tonight when we walked in, the first thing to see was all three trash cans overflowing. I thought maybe they didn't have enough employees, but by the time we got through the line, we realized that several had been on break. When they finished, they just kind of hung out in the back, ignoring the trash and dirty tables. We haven't eaten yet since we decided to just bring it home. They were out of steak, mild tomatoes. And the near-permanent sign on the door says they only accept credit cards or exact change. Please, if there's anyone reading this who oversees stores in this area, do more to make them pleasant. If the front looks this crappy, the back can't be much better. read more

They open up late even tho it's supposed to be at 10:45am. The workers are all majority Spanish ladies who take their time on purpose to open up late. read more

How are you all gonna be open till 11 PM but run out of several ingredients by 10. Like if you cant sustain the time you all are open then just literally close earlier thats all. Also the online orders being made in the same line is not proper procedure being that there is a separate area to make them to not stop the line. Please just limit the hours instead of keeping a lesser location open. read more

You walk into a sign on the counter, "Line close at 2:30pm", no explanation to why, then they tell you once you ask "online orders only". Why wouldn't you put signs on the door instead of the inconvenience? Then to top it all off you order online only to get 4 pieces of chicken on your burrito and small cup of queso with a ton of chip. To say the least I won't be back! Horrible service and even more crappy food! read more

The location in Towson is always fresh. The customer service is great. They are kind and quick. I live in White Marsh, but the White Marsh Chipotle is never fresh and the place is dirty so I drive to Towson just for the better food and service. I prefer and recommend this location! read more

Chipotle Mexican Grill - Love this place! - Mexican Near Me - Towson, Maryland

I come to this chipotle almost every other day because I work in the shopping center and never have I received such crappy service than today. The young black male at the beginning of the line taking my order was rude and when I ask for extra rice and chicken he made a smart remark underneath his breath and I said excuse me I didn't hear you speak up. He turns to the cook and makes another comment and they laugh. Then I over hear him talking about my fingernails so I address as I would anyone whom thinks it's okay to make gay jokes. I'm not shy nor am I a afraid to address ignorance. It's baffling to me why companies hire such unprofessional employees and then cry wolf when a customer complains about there service. Needless to say this is the worst chicken bowl I have ever gotten here and I will not be returning again. read more

While the food is good, they're always out of something. Whether it's steak, chips, or even apple juice they're always out of something. The employees move like they're in a rush, one lady moved so fast she dropped a customer's food. Along with that they carry really bad attitudes. Good food bad service. read more

We have stopped into this location twice after leaving the gym, and have had good customer service experiences both times. They are more generous with ingredients when filling the bowls than at other locations, which I can appreciate because I end up with enough for two meals. My only "complaint" is that the chips we got last night were SO SALTY I couldn't eat them. Unfortunately we took our order to go, so I didn't realize it until we were already home. I will frequent this establishment again though. read more

Stopped by because I was very hungry... was super hesitant to order food here, but I was just too hungry. The place needs to be kept clean, the serving area has too much of a mess, the person who assisted me put the really spicy sauce instead of guacamole, and then scooped it out. The are where you get the utensils was also super dirty. The food was still consistent with the chipotle flavor, but this place needs to be kept clean. read more

When did Chipotle become online order only???? And you go into the actual store and they don't have food ready??? I don't understand or they don't take cash and just cards. The biggest issue is when they don't have fajitas, lettuce, dressing, corn or essentials and this is suppose.tonbe fast food and not slow to order. Bad enough some of the staff make it clear they don't want to be there. Do better Chipotle. read more

May be worst chipotle location. Went first time, all getting kick out while standing at line around 6:30, one old lady who is swiping floor started yelling, "Line is closed, we don't have employee". Then I left. Went there 2nd time, there is a sign saying online order only. Then started online order.Per app says, order will be ready in by 6:50, went inside, there are 30/40 people waiting for their food. Waited 40 mins to get food. Lots of people are cancelling their order. There are five employee. Three are working on food, two behind moving like turtles doing nothing. And all are slow like super slow. Food is terrible. Management need to step up if u want to run this place or will go bankrupt, I will stop going to this place. read more

Before driving here I considered not coming because they're always out of ingredients and slow. I also never accept Doordash orders from here for the same reason. I came here anyway because i was craving chipotle...and look at all the signs before I even enter...(NO GUAC, NO STEAK, NO SALAD DRESSING, ONLINE ORDERING ONLY). Smh I knew it ! I walked in and none of the orders are ready on the shelf and there's about 15 ppl inside waiting looking irritated. There was no way I planned to wait like these ppl for 30 mins. There was only about two employees. So disappointed, forever disappointed with this place. The only upside is at least the signs on the door were there to warn people read more

Chipotle Mexican Grill - Signs on the door (no guac, steak, salad dressing) Online ordering only - Mexican Near Me - Towson, Maryland

Waited for my orders for about 15 minutes...I sat there and no one asked me what I was there for or if I even needed any help. My order was suppose to be ready at 2:15 and I eventually went to the front and asked the lady about my order....it still took them about ten minutes to get my order. I might as well have waited in line and ordered the regular way instead of online. If I could give them 0 stars I would. The place was completely empty when I got there and was full by the time I had to go and ask about my food. read more

Chipotle Mexican Grill - Where you are suppose to pick up the food. - Mexican Near Me - Towson, Maryland

Walked in at 10:40 to order food. All food was still hot and on the serving bar and were denied service. When asked why we were told because they only had 3 employees on staff. They were filling Togo orders still also. Very frustrating that they are turning people away before they close with food still on the bar. read more

They randomly close the store all the time. The other day I was there at 7:00pm and they had closed early, told people they couldn't come in anymore and they were not taking orders. Today I pull up at 5:00pm and there are signs on the door that day closed until 5:45pm. You can't even go to this store if you try. They're turning people away. read more

This has to be the worse Chipotle EVER . It's laughable at this point. There is no way a tortoise could move faster than this place. I continue to remember that it's always this one. Other ones has lines and they are fast but this? I could watch a Netflix series in this line read more

Ordered online. Chipotle website said my order will be ready at 7:20 pm. Showed up at chipotle at 7:20pm. I waited for an hour for my bowl and quesadilla. Got my food without chips and cheese queso in my order. Apparently they were out but I saw large bags of chips ready to go. So I insisted to have a bag of chips. This restaurant was so disorganized and dirty and OVERWHELMED. Everyone (20 customers) was there waiting for their food for as long as I was, some were there even longer, especially the orders that were done incorrectly- many including mine. Lots of dissatisfied customers on a Wednesday night. Wtf. Nothing was on their "pickup shelves", that's how behind they were. Never again. I would give it a ZERO star if possible. So disappointing... chipotle corporation and management may want to look at SUBWAYS AND PANERA's model. AND IMPROVE! Also their doors were locked so In order for me and others to get into the restaurant to pick up my food (or in our cases WAIT) , I had to bang on the glass for a disgruntled customer to let me in and then wait another hour for my food! This is so so messed up! read more

Gave me 20 chips in a bag and called it a regular size. Don't recommend. Please go somewhere else

I ordered online and pre-paid for pick up. When I arrived I was informed that the ordering system was down. I was given two options. Wait at the back of the line (15 people long) or call the 800 number for a refund. There is no 800 number. I called a 303 number that I found on Google but "due to heavy call volume" the call was disconnected. This is terrible service and a bad experience. read more

This place ain't shit . How the fuck you run out of rice?? Both white rice and brown Been online for 15 mins by the time I get to the top they wanted us to wait 10 mins for the white rice and 15 mins for the brown Management ain't shit , always under staff Knowing how busy they get . Speaks volumes on what kind of leadership the whole Place has . This shit happens all the fucking Time read more

The food here is great dont get me wrong... the bad thing is the workers. I have been going here for so long and i think i have only had one pleasant encounter with an employee. Im not one to come on here a write a review but its just ridiculous. If you hate your job, DONT WORK THERE! Period. read more

it's alright, the lady at the store gave me & my friend a little bit of everything when we ask for more they was charging us for it.. they didn't have no dressing or anything. they need to change that but the cashiers was pretty nice. read more

Chipotle Mexican Grill - Mexican Near Me - Towson, Maryland

I wouldn't recommended any chipotle in this area. Stood in line for 25 minutes on a Sunday. I got the the front to place my order & the cash register magically stopped working. At least couldve gave my food for free at that point. I would've gave -10 if I had the option. read more

Very poorly run Chipotle. 8 employees and only two actually working. The rest were talking, goofing off, and looking at their phones. They ran out of chicken and sour cream. Messed up my order, overcharged me, and forgot items. I went back up and waited patiently. Guy on the register was doing his best but other workers were not helping him. Very mismanaged establishment. I will go to the Chipotle I normally visit and will not return to this location. read more

I order something simple as chips and guacamole and it was horrible. I remember when I use to eat them all the time it had texture and flavor. No it mimics the baby food that I give my food with leftover lettuce in it. The chips had no salt and no hint of lime like it use to. We ended up tossing $14 worth of food in the trash. Thinking maybe it was just this location we filed a complaint to get our money back. Then when I filed a complaint about it, they gave me the lesser value of what I spent. I won't be wasting my time and money at this institute no more because I don't have the time, patience, or money when there are some many other options out there. read more

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So i came in today to get a bowl and well i askes for fajitas and of course they said they dont have any and i sat in to eat my food three customers later the lady ask for fajitas and the girl walked over to other dressing bar and give her some im so disappointed because this not the first time this has happened its the second read more

NASTIEST and RUDEST workers i have ever encountered. two women in there are always giving black customers a hard time. I have never had such a terrible experience at chipotle and they have given me awful customer service multiple times. they refuse to give their names so you can't even call corporate on them. do NOT get your food here. not to mention they barely give enough food anyway and will definitely "forget" to give you guacamole or queso. literally the worst establishment of chipotle i've been to. be prepared to be gossiped about in spanish too. read more

They are almost always out of fajitas, so if you like them in your burrito or bowl, consider somewhere else. Very frustrating to wait in line for 10-20 minutes to find out they can't make what you want. read more

The 3 stars is for the fact that the staff is friendly but the fajitas was wayyy overcooked. I always love getting peppers and onions but it should just be lightly cooked. But today's fajitas were cooked to death. read more

I placed an online order so that when I arrive to your restaurant I can simply pick up my order and go. My lunch time is very limited. I arrive to the restaurant and the guy at the register tells my to hold on. He rings up about 5 people. All I want is my food so that I can leave. Then a young lady walks up and ask if I have an online order? I say yes. She then tells me that their online system is down so my order was never done. I was pissed because I don't why the young man could not have told me that instead of wasting my time. I give the girl my order from my phone. She fixes it and I leave. I get back to my office only to find my order is WRONG. I asked for a chicken bowl and she gave me some chicken wrap. I simply want a refund! I sucks that you all don't have a customer service line!! read more