I love this place. So far they've given me exactly what I've paid for. When I pay for extra guac or queso that's what I expect to get and these guys bring it! I don't pay $20 for a burrito for it to look smaller than my pinky toe so I thank this place for never doing me dirty when it comes to portions. Other chipotles have skimped me sooooooo bad but this one hasn't which I appreciate a lot. Keep up the good work! I will keep giving my money to this establishment. read more

Placed an order for pickup and my dad picked it up for me since I just had surgery. I was eating it and felt like it was slimy but I ignored it. After a few bites I realized something was definitely wrong and took out my flashlight. This was ABSOLUTELY disgusting. I called them and the manager was telling me there is no way for it to be raw because it's precooked. As someone who likes eating steak rare/ medium rare, this is just straight up raw and nasty. Never again lol. read more

Chipotle Mexican Grill - Build-Your-Own Steak - Mexican Near Me - Victorville, California

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Quantity. Just under $50 for 2 bowls that weren't even full. The girl tried hard to fill the bowl up with rice but I can't eat much rice so I asked for what I knew I could eat. Quality was fine. Overall, I wouldn't recommend because of the price for what you get! $50 could easily feed a family of 3-4 people somewhere else! read more

Terrible service the ladies that work Thursday night they had attitude and were very unprofessional and they don't know they're portion size I asked for chicken they legit gave me a half scoop that contain 5 single pieces of chicken I had to ask for double chicken because of the amount of chicken they gave me I would never recommend coming to this chipotle the one off Main Street hesperia give better service and portions. Speak to ur employees please and thank you read more

Chipotle in Cincy, what's up with the game? Your burritos are shrinking--it's honestly a shame. A scoop of chicken so small it's barely a bite, I'm paying full price for a snack-sized delight. Wrap it up bigger, don't make me plead-- 'Cause a burrito should fill me, not beg me to feed. read more

I should've read the warnings from this location!!! Customer service is clearly lacking just even on a person to person level. Like what happened to genuine hospitality and just saying "hey how are you?"!!!! There is no genuine care at ALL at this location and clearly they can use more training with food sanitation because there was hair in my food. Good thing I cut it in half unless I wouldn't have noticed. Immediately felt sick and disgusted. Definitely go to another location!!!!!!!!!!!!! read more

Chipotle Mexican Grill - Hair in food. Go to a different location. - Mexican Near Me - Victorville, California

This location has Chipotlane, their digital order drive-thru pick up. You will need to order through the Chipotle app and then go pick up your food. This is great for the introverted as it keeps social interactions to a bare minimum. The quantity of the ingredients is better than ordering in person. I have found all my pick up orders to be filled to container capacity and quite hefty in weight. There is enough food for several meals. I highly recommend this location. read more

LIVE BUG in my $20 bowl. All the manager had to say about it is "it's in the lettuce" as if they don't wash their veggies. The managers are rude, staff not friendly, portions are small, place is always messy and dirty. I expect better from chipotle. This is disgusting! read more

Chipotle Mexican Grill - LIVE BUG in my $20 bowl - Mexican Near Me - Victorville, California

Tried eating at this location several times...., each and time Terrible service!! The workers never ever pleasant rush through your order not to mention them serving a teaspoon of meat in your food.. a pound off lettuce and rice. The food wasn't good my chips were stale. This location Sucks big time . Corporate needs to know!! read more

This location is my favorite. Their food always tastes consistently good ! I live an hour away but I work in Victorville and I'd rather eat at this chipotle than where I live. The manager at this chipotle is also very personable and hardworking! read more

The chicken should be cooked more very chewy.. Totally undercooked.. And as the service they should work on greeting people with kindness.. read more

Chipotle Mexican Grill - The chicken is not cooked all the way!! It's very chewy.. very undercooked!!! - Mexican Near Me - Victorville, California

Was on the way to Vegas and stopped here for a bite...great service, consistent with other chipotle locations and nice, clean bathrooms. Win for all! read more

Chipotle Mexican Grill - Barbacoa tacos...almost done. Delish! - Mexican Near Me - Victorville, California

This location is okay during lunch time but don't come after 7:30pm if you want white rice, they're always out and don't make more for the night. read more

I got my DoorDash order and it was steak, chicken, pinto beans, corn, queso blanco, guac and white rice but they didn't give me that instead I got no type of meat they didn't me no corn or queso blanco instead they added lettuce ,cheese, jalapeños and tomato it was a simple order. Fix your staff. read more

Chipotle Mexican Grill - Mexican Near Me - Victorville, California

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The customer service here sucks. The employees will literally not talk to you when you ask them for something and just because you wear a mask which is completely fine. It doesn't give you the right to be rude and ignore people. Management definitely needs to come to this location and retrain people on their customer service. Absolutely the worst, I will not be coming back to this location super disappointed in the customer service nowadays, especially for the high prices. read more

The customer service is awful every single employee has a hideous attitude for no reason. I think they all hate their jobs. The worst customer service. Worst attitudes. read more

I was eating my chipotle bowl and I mixed it up and took a bite and I felt something poke me and I take a huge piece of plastic and couldn't even finish it I was so disgusted.. read more

I had the pleasure to visit this new location, staff was very friendly and food was perfect. I'm glad to have Chipotle back in Victorville! read more

Chipotle Mexican Grill - Main Entrance - Mexican Near Me - Victorville, California

The service was horrible. Not sure who was working the drive thru tonight but the young lady was rude and literally almost threw my food at me. All I did was literally pull up and ask for my order. She had a horrible attitude. My food was also cold and not at all what I asked for. I asked for light sour cream and it's like she went above and beyond to add the whole bottle. I get we all have bad work days but I'm not a bad customer. Neither did I come into a drive thru with an attitude. Her job was very simple if you ask me... it should've been pre-made before I even got there. Very rude. Most of the employees here are. The overall atmosphere is okay. I've noticed that the team only really appear nice when the police officers who are on their lunch break is there... other than that... it's the worst chipotle up here. read more

Ordered online at 10pm got 2 Bowls and we ordered guac and they didn't even give us guac I tried calling and nobody would answer the phone either. read more

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Do not go to this location!!!! My steak was raw! And they did not offer a full refund for it! Do not recommend read more

Chipotle Mexican Grill - Steak burrito - Mexican Near Me - Victorville, California

I was super happy that a Chipotle was opening near me. After months of waiting I was extremely disappointed. The meats and beans all appeared to be old. My chicken burrito was rubbery. I'd rather drive the extra miles to the one in Hesperia. At least my food is always fresh. read more

Nice service, but the steak was SUPER chewy, we had to throw it away. 30 dollars in the trash, never coming back

Service was good . Food was delicious. Just felt uncomfortable with this man over seeing everyone working and eating in the middle of the restaurant. He turned around and looked at me 2x so I just decided to finish my food at in my car before I head back to work . read more

Chipotle Mexican Grill - Not okay - Mexican Near Me - Victorville, California

The girl with the Virgin Mary on the back of her phone case has horrible customer service , she's not kind at all I was talking to her having regular conversation and she looked me dead in my face and ignored me . The girl with the braces on the other hand made my burrito and she was very kind . You guys need to check your employees customer service before hiring because that was not it . Update when I got home and ate my food my meat was cold idk if it was because they were about to close or what but I'm not happy about that at all , and the steak whoever is cutting it is lazy because why are they chunks so big ? Ridiculous read more

Service was terrible. Our host Alexis was very rude and had an attitude. She was rushing us and the people in front of us. Food was not worth the price. read more

Was treated very poorly there. Ordered food online for pickup and pulled up at window at the time I was told and had to wait 20 minutes while the girl proceeded to make 9 orders and made mine sit the whole time. Got cold food and when I contacted corporate, I was dismissed and given a BOGO. I asked for a call from the owner and never got one. Staff was rude and when I asked to speak with the manager, she said she was too busy to talk and said, "but I gave you extra napkins". What a joke! read more

The food is bomb! Love the customer service they always giving out extra especially when you nice them. Great neat and tidy! :)

I would like to thank Mariah for great customer service! She went above and beyond to make sure I was a satisfied customer. Not only did she remake my order with a smile, she was very polite and understanding! Thank you again, Mariah! read more

I got food poisoning from this store, I ordered a chicken bowl and I spent all day at the hospital turns out I got food poisoning from it!

They are very unprofessional !!!! They don't answer their phone , then when they do answer they are very rude and act like you are the problem when all I want is to make sure my food is how I want it since I can't on DoorDash ! I sat and called the store 10x literally 10x with no answer trying to get my order right since DoorDash doesn't offer special instructions and everytime they do answer it's too late for them to make my bowl how I want ! I'm pregnant so this is very serious for me I want my food a certain way and I can never have it ! This is not the 1st time I've dealt with this or 2nd or 3rd ITS LITERALLY EVERYTIME ! I've contacted corporate before for the same problem but this time not answering a phone after 10 phone calls is absolutely ridiculous ! Chipotle needs to really work on their stores and staff because the professionalism is out the window ! I eat chipotle almost everyday It's no point in having a phone in the store if you aren't going to answer it or having rude workers ! I RECOMMEND THEM ADDING SPECIAL INSTRUCTIONS ON DOORDASH TO PREVENT PROBLEMS LIKE THIS WITH ANY OTHER CUSTOMER. read more

Chipotle Mexican Grill - Mexican Near Me - Victorville, California

Second time at this location & it's freaking disgusting. The chips have no flavor. The steak was super dry.. the guac just tasted like a thick avocado with no flavor.. we got a large chip but it was only like a handful of chips... read more

great food and worker very nice would definitely go her if your on a road trip for a snack or lunch

food was alright but not what i was expecting. service was good . i was confused on the drive up window , i had no idea it was for online orders. that part i liked read more