Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

Been coming here for years. Quick laundry wash and fold services that is affordable. Recommend…read morevisiting if you would like to give yourself a day off from the household chore called laundry.

The morning attendants are horrible. The Asian ladies are rude and unhelpful. They don't clean…read more They don't mark washers and dryers out that need to be marked out, and the bathroom always stinks and never has soap or hand towels. If you have an issue with any of the machines the morning staff will tell you it's your fault for not using your eyes, or that you did something wrong. The Asian lady is rude to children as well. Very uncomfortable and dirty environment when the afternoon lady isn't there. The afternoon lady makes up for it and I try to only go when she's there if I go at all anymore.

First time here and I was impressed. The card system is convenient and everything runs fast. Giving…read more4 stars because using high heat leaves a burnt smell. Overall great place.

Laundry for Less is wonderful. I love the large washers and dryers that reduce the number of loads…read moreto wash and the wait. I'm often there when staff are around to clean and check the facility, and it is reliable, clean, and so easy to navigate. Plus whatever music playlist they put on is amazing . Somehow my Monday chores have become a breeze

it's like they make up whatever hours they feel like at this place. This is the third time I try…read moregoing after work in the rain and they are closed early. I'm so done with this place.

Broke my laundry basket and didn't even discount my price. Also never called me to pick it up I had…read moreto call them will never use again

I haven't been to a city laundromat...ever. I'm going to excuse the customers for the sake of the…read morereview, because the business can't control that. It's a small place, but reasonably priced. Compared to another laundromat nearby it was cleaner, with larger/less expensive machines, though there aren't as many available. With no on-site staff it can tend to get a messy. Four stars just because on my first visit I swept the entire floor because no one else had. Yes...even though I had to clean, it was still cleaner than others in the area.

so I did my laundry there and I accidentally left my clothes in the dryer so I tried to call…read more There's not a legit phone number you can find to contact them and one website says they open at 6 AM. It's posted everywhere that they're open 6 to 10 and if they're not open at 6 AM, they need to take them signs down and fix it on the Google app bad for business

Limited washing machines, dryers are the smaller ones, the value is up there I paid $7.50 for the…read morefour load washer, but there was only one of them and I needed 2 I ended up using the $14 washer. and washed on my clothes.

This is one of my top two places to do my laundry very clean excellent customer service. My first…read moretime here today and I am going to be a faithful regular! Comfortable rent area

Ok, let's be real, laundromats can be a drag. In my life on earth, I never expected to have a…read morefavorite laundromat, I DEFINITELY never expected to be honestly impressed by a laundromat, but here I am, fixing to absolutely rave about a laundromat. 1st and most mind blowing- they have machines that can take two weeks worth of jeans from dirty to clean and all the way to DRY - not dry enough to give up and get on with your day slightly damp but whatever just let me leave this place, NO! Actually. Dry. in less than an hour. That sounds like a bald face lie. That sounds like a myth. But I swear to you, it's real. I've done it and it's amazing. I'm not say A pair of jeans. I mean, like all your jeans. Clean. Dry. In approximately the time it takes to watch one episode of Downton Abbey. Like, if you're into Downton Abbey. 2) it's always always always clean. How? Do they have cleaning gnomes or something? Who can say, but it's so clean! 3) I think it was literally Christmas Day, some holiday anyway, and the Google entry for the business says open every day, and I texted right thru Google I think, but I texted to ask is they were for true open that day and I expected either an automatic text response with their hours or like, nothing at all. It seemed a long shot, but I was having a laundry emergency, and I swear, in like two minutes I got a real live response, from a PERSON, who assured me that yes indeed, they were open. It was a Christmas miracle, I'm still talking about it and that was like 8 months ago. I don't know how this place exists in the real world and isn't just a figment of idealism and convenience, but it's there. There's even a place next door that will make you a great omelette or a big honkin burrito, which is also glorious, but a whole other review.

Really clean. All machines were in working order and not a super busy place to do your laundry. I…read morefelt more comfortable here than going to super sudds!

This place is always exceptionally clean, the attendants are very nice and helpful and it's the…read morefirst laundry mat I feel like I'm not getting ripped off!

The place is definitely clean, but the old school coin laundry is a problem. The one by Stop & Shop…read moreis much more convenient with its cards. However, Supreme does a better job of washing and folding clothes. The Stop & Shop one does a poor job with folding and I've had clean clothes come back with animal hair on them (we don't have animals). The problem with Supreme is that the staff is pretty rude and don't listen to what you are saying.