This is a smaller and older CVS, with a tiny and very difficult parking lot. Almost every time I…read morepull into the lot I hit the curb trying to avoid cars going the other way. But that's on me. :) I like the intimacy of this CVS. I know most of the employees and they are always so helpful. No matter how busy it is, they will drop everything to help you. Although their prices can be higher than other stores for some things (get your batteries at Home Depot instead), they are constantly sending coupons though the mail and email and they save serious money!! I've saved $30 on one trip before!! Go ahead and make fun of their receipts, but I love the coupons. They are tailored for what I buy (usually) and save me lots of $$. They're always open when I need them and they have a pharmacy that usually has enough staff to keep people from waiting in line too long. So many things to love about this CVS that they can be forgiven for the right parking.

This is not the first time his happened but 3rd regarding a print job for SAME DAY ORDER. Put order…read morein and says will be done by certain time, it's not. I even have a 3 hour late window and still fails. I literally tried calling before going down. No one picks up phone except Pharmacy who can only apologize and transfer me back. After 12 minutes and multiple calls (see photo), still unsuccessful. Go into the store and ask when will it be done. Staff member said "I don't know" and I adk can you give me general idea... same response then pause. Wait for it... "Oh for sure tomorrow..." Um that's NOT same day then. I think I have been more than patient and understanding but my business is lost. I had over $500 in gift cards to buy but I'd rather purchase them somewhere else.

My expectations for drugstores are lower now since the industry is kind of struggling against…read moreonline and lots of other competitors. So there's less drugstores now and they're not as abundantly staffed anymore. But this Walgreens in Belmont is one of the best. Less wait here at the pharmacy , especially compared to other very locations on El Camino in San Carlos or Mountain View. Very clean store too.

My friend and I were developing her photos yesterday since it was Mothers Day. You can develop a…read more8×10 photo for free. We submitted an order. We waited to be developed. The lady was like about $5. She wasn't wearing a name tag but I think she was worried I will report her. She was an older Hispanic lady. She told us. We never submit a code before ordering. I told her we did. She said that she had nothing on screen. My friend asked if there is a manager. She is like I am the manager which she wasn't. She saw me getting pissed off since she was denying what I told her. I said fine. I will record everything. She got scared when I said that. She brought in the manager, Carlos. She acted like she knew everything infront of us. I told him, she had no idea at all. She was making out I was being a difficult costumer. I told him. She never said that to us. I shut her down and made myself very clear. That lady backed out and stayed away to let him handle it.. He gave us our copies for free. He mentioned their printing system isn't up to date. If we wanted free printing, we have to download the app. When we were making the photos, it said coupon submit and the cashier can adjust it for you at the counter. I gave an extra star for Carlos. I would want to give it a 1 for that lady.

Still the only place close by thats 24/7 besides 7/11. Man and that woman that works the nightshift…read moreis awesome. I came in around 1am and as usual she gave me great customer service. She hooked me up with a coupon and it really made my day. She really helped me pick out the right product so I don't leave feeling all screwed over. She really made sure the customer (me) and others I am sure left with a smile.

I'm only reviewing the Pharmacy Management. They filled a prescription I no longer take, and that…read morehas been replaced by something else. I picked iup the wrong RX and did not realize it because I thought it was my new Rx A few days later, the correct RX was filled. When I went back to get the right prescription they wouldn't return the wrong prescription that actually gave me anemia! So I would say they're trying to kill me or anyone else that fills their medications there. I tried to return it back to them ASAP. Since I was out of town for a few days, they claimed the transaction was out of the "que", returning medicine not policy. Not like the bag was even opened. This problem could have easily & simply been resolved with better service. Especially, since they have improved the wait time to a human acceptable level.

Ordered delivery. I'm a short distance from the store. The driver left the items on my porch, per…read moremy instructions. The box of ding dongs was open and several were missing. Several other items were also missing. I contacted customer service but zero response. I hate this store and staff more each week. They always have an excuse for something. How come other grocery stores never run out of sale items, always have adequate staff and are far less expensive? You are out of chances .

They always call to let you know that your prescription is available and they are open until 7 pm…read moremost days. You can also get current with most of your vaccines while visiting. I have always found them to be helpful.And accommodating.

I have been going to CVS for well over 7 years. My list of medicine is unusually high due to a…read morehorrible accident, through the most painful days of my life I have been treaded with respect and care that a loyal customer should receive. However today I had an unpleasant interaction not just once or twice but three times. (Hillsdale/metro cry) was made to feel as though I was an imposition and was pushed off and redirected to someone else to help. Fortunately I went to my regular CVS location at Bridgepointe, San Mateo where I have come to know as a great CVS with helpful caring associates that want to do their best. They go out of their way to welcome you and assist you. 5 Stars for Bridgepointe location.

I have this CVS in bridgepointe Pk, San Mateo for over 10 Years. They change their manager there…read morevery often. Up to the last one, he is totally rude, non professional, talk fast and does not care of customer's need. He gave me a brand of eye drop which is difficult for me to use, I request for other brands. He keep told me that is the only available at the time. He gave me number bottle of eye drops base on number of At the end, I will short of medicine. I asked my insurer, he said other pharmacist will no do it that way. I move my pharmacy store to other place.

It happens all the time! Try to get Rx re-filled using their…read morephone automatic system which is great. First Rx goes through easily with 90 day supply. Second says they only gave me 30 days. Phone them and pharmacy clerk picks up the phone. "Uh, ah, may I help you?" "Is this the pharmacy?" "YES‼" Explain my problem, she interrupts me and asks my date of birth! Then she says: "Come and get it, it is ready!" I ask: "What is ready? 90 day supply for both? "YES" she yells! No the most basic idea of human empathy or customer service. I am just an interruption for her. And I left their main competitor for the same reason! May be I should try Safeway Pharmacy next(?).

Store was closed with the employee at the cash register not letting anyone in at 10:50. Store…read morecloses at 11 amd searched out this location dealing with a slight emergency. Thanks Walgreens

I came in to pick up a Roadie delivery, and the experience this morning was extremely…read moreunprofessional. When I asked how to proceed with the order, the employee on duty responded in a very rude and dismissive way instead of helping. I was just trying to complete the delivery, but the interaction felt hostile and unnecessary. I've reported the experience to Roadie as well so they're aware. I hope management provides better training, because this location clearly needs improvement in customer service. Based on this experience, I won't be picking up or shopping here again.

I had a really uncomfortable experience at this CVS. I was simply looking at the ice cream section…read morewhen an employee rushed up to me very aggressively asking if I needed help, despite there being a line at the register that clearly needed attention more. The interaction felt unnecessary and honestly made me feel singled out. When I later asked her why she approached me like that, instead of handling it professionally she responded with "because I have to" and then told me to "get used to it." Extremely rude and unprofessional customer service. I don't understand why she needed to do that, I ended up leaving empty handed. Definitely won't be shopping here anymore.

There's always a line at least 3+ customers deep at this pharmacy, I'm currently 6th in line and…read moreit's about 3:30pm on a Wednesday. Yesterday I came in a 6pm and was 7th in line. Perhaps the RiteAid closure is over burdening this pharmacy. I'm moving forward I'm transferring all prescriptions to Amazon

My experience with Pharmacist Huang was so positive I can't help but leave a great review for her…read more I've been going to this pharmacy for a couple years now and though I don't talk to the pharmacist directly for every visit, each time I do talk to her, she's extremely helpful, kind and thoughtful. For example, today I came to pick up a few prescriptions, one wasn't covered under insurance and she offered to look for generics. Unfortunately the generic wasn't the same dosage so she kindly explained my options, spoke with my doctor, and I was able to come back later that day to get the necessary prescriptions. I wish every medical professional was as thoughtful, kind and caring.

Store closing, almost nothing here. Came for aloe for a sunburn and didn't even have that. It's…read morejust the dregs. Sign saying last day will be July 20, 2025

I filled a prescription here for the first time, and the 2 stars are for that process. Transferring…read morethe prescription online, getting notified it was ready, and picking up the prescription was painless, and only one person was in line in front of me. The store in general honestly surprises me it's still open - I would say overall, 50% of the shelves were totally empty. If I was going for a retail item, I'd have no confidence it was even in the store at all. No wonder Rite Aid has been closed in so many states! I tried one of their self checkout stations to buy something else, and the station froze mid transaction. The employee said that happens all the time, but a minute later, the station had finished my transaction (without applying the $4 credit I had for opening a rewards account). The employee just said it would be there for later and made no offer to refund the accidental charge from their broken machine. Not impressed.

Infinitely better than the Walgreens I used to go to! The…read moreCVS app is extremely useful and easy to use for requesting refills / scheduling pickup. Their software in store & staff are reasonably capable, and while there's occasionally lines I can usually get my prescriptions without issue. Much better than the pharmacy I used to go to.

Most Pharmacy's are bad experiences-- this one is exceptionally bad - disorganized waited over an…read morehour to get my meds - no dedicated help at the counters - no communication -asked Whst my price for the meds were when I dropped off and they could not tell me How can you run a business if you can't tell the customer how much something will cost I now know why they are going out of business - if CVS wasn't equally as bad - I'd wish them all to go out of business